Home Care Providers Owned by Extra Hands Home Care Norfolk

Extra Hands enabled my mum to stay in her own home for as long as she possibly could, which is what she very much wanted to do. They managed meals, medication, and companionship for 18 months until she had to go into residential care. I can't imagine how complex it must be for 'care at home' companies to look after clients in their own homes but Extra Hands do a great job. The carers were generally competent, efficient and kind. The app system (a short report is written by the carer after every visit) was excellent and provided a valuable, really personal insight into each visit and how my mum was doing. The management and office staff were friendly, helpful and responsive and the weekly rotas, the invoicing and ad hoc queries dealt with efficiently. In emergencies, such as needing extra visits at short notice for administering a course of medication, requests were always met. Flexibility of visits from 15 minutes upwards was also helpful and cost effective. Highly recommend.

Constantly changes of carers results in me having to tell strangers what I require. Need more stability and wish to have the feeling I have been cared for.

From my point of view the girls are quick to raise any problems and report back both to the office or myself if I am here. The house looks well cared for as does my sister. They have given me peace of mind knowing my sister is happy with her current carers.

I have been with Extra Hands for many years. This past year in particular has been very difficult health-wise. Whilst I'm happy with all the carers, my main carer is like an angel. If she sees anything she can help with she just does it. I'm so blessed that I have her. Sometimes it is necessary for the company to change your time it can be a bit hit and miss if im informed. I do understand if one or more carers have rung in sick, their priority is getting their shifts covered. It doesn't happen often. I feel I'm fortunate to be with Extra Hands.

I have extensive experience with care companies, visiting, live in, respite etc and Extra Hands are over and above all of them. Always friendly, helpful, nothing too much bother. They remember me when I call (this is all office) and the carers are all wonderful too. In an industry where it feels like there is no one really not just out for profit, Extra Hands feels like the only genuine, caring, reasonable and high quality company out there.

The majority of carers are excellent at reporting any concerns or issues. They are polite and always respectful. They take an interest in what Mum has to say and have a little chat with her when they are here. I am very pleased with the overall service and would definitely recommend Extra Hands.

I find the carers very friendly, helpful, polite and very caring. No problems when contacting the office, always helpful if there is a problem.

Although the carers are generally excellent, the supporting organisation is not. Although a carer has always arrived, it is seldom the one notified in the weekly schedule. Timing is frequently changed without notice. It is now frequently too late to meet my needs. I have requested a time of 8.00 - 9.00 am but times are often nearer 10.00 am. An improvement would be welcome.

I am fortunate in having capable and cheerful carers, who take note of my needs and the way I like things done. I feel some of the management are not organised at all. Their timing for travel is erratic and carers often crisscross leading to longer journeys. Recently my morning call has got later and later so I have got my own breakfast. Also they swap carers and don't inform me.

Extra Hands are reckoned to be one of the better agencies in this area. I don't think they are quite as good as they used to be. The carers are nearly all very good indeed. (My husband has a stoma). However, the office - which has a nearly impossible job to do - lets the company down. I'm always having to phone them to find out who is coming and at what time when we get 'carer required' on the weekly rota we are sent. If the carers haven't been before I must be there to tell/show them what to do - irritating.

Extra Hands are very good people. When you speak to someone over the phone they are always very kind, cheerful and happy to help where they can. And the carers that come in to see me are also very kind, understanding, helpful where they can be. They are all very friendly too, and also very caring.

I was with another company before Extra Hands and they were terrible. All the ladies are very nice at Extra Hands, no complaints at all with the care that I received. Sometimes I don't receive my roster on time. Also not notified when carers are going to be late or if it's a different carer.

Very pleased with all the care and help given, it all helps my friend to stay in his own home, that's what he wants to do for as long as possible.

All carers have been very helpful at all times. Nothing is too much trouble, and I am pleased to see them every day. They help make my life better.

I have regular carers mostly. They are, and have been, caring and good company during some awkward times, e.g. COVID - when the only personal contacts!! I look on them as friends!

All carers are very good, can't fault but are let down from office staff as not always being informed of changes in carer or times and this can be an hour different!

All good, no grumbles at all.

Mum looks forward to her visits from Extra Hands. She has social visits three times a week and I visit once a week to do her shopping and any admin that needs attending to. When we go away on holiday for example I increase the time of the visits and the frequency and this is always accommodated. We speak on the phone every day and she always says she's had a good laugh with the carer and that they've put the world to rights.

I have had excellent service and have, if possible, had the same lovely help, who knows what I like and is the best. Thank you!

The freedom the carer has given me (I can now go out and leave my husband safe in his care) is wonderful. Nothing is too much trouble, and he is so cheerful and has bonded with my husband, who has advanced Alzheimer's, and resisted for ages the notion of having a carer. I have no worries leaving my husband while I go out and it makes such a difference to me.