Home Care Providers Owned by Extra Hands Home Care Norfolk in Norfolk
9.1
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Norfolk for Extra Hands Home Care Norfolk are showing below.
View the details of all 2 locations (with 25 reviews) owned by Extra Hands Home Care Norfolk
Extra Hands Home Care Norfolk Locations in Norfolk (2)
Extra Hands Home Care Norfolk
9.2
17 reviews
Unit A10, Abbey Farm, Commercial Park, Southwell Road, Horsham St Faiths, Norwich NR10 3JU
"Extra Hands are very good people. When you speak to someone over the phone they are always very kind, cheerful and happy to help where they…" Read all 17 reviews
Extra Hands Home Care in Norfolk are a leading independent Home Care Specialist, providing carers trained to the highest standards including Dementia Care. Offering a wide range of services which are individually tailored to suit your needs. The agency… Read more about Extra Hands Home Care Norfolk
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £35.49 / hour
Extra Hands Home Care Norfolk
9.0
8 reviews
Unit 13/14, Heacham Hall Ind Est, Hunstanton Road, Heacham, King's Lynn PE31 7JT
"My sister says she gets a good service from all her girls. They look after her well and are more like friends and family. She says she…" Read all 8 reviews
Extra Hands Home Care in Norfolk are a leading independent home care specialist, providing carers trained to the highest standards including dementia care. Offering a wide range of services which are individually tailored to suit all needs. The agency… Read more about Extra Hands Home Care Norfolk
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £35.49 / hour
Extra Hands Home Care Norfolk Reviews in Norfolk (25)
9.1
Extra Hands Home Care Norfolk has a Group Review Score of 9.1 (9.094) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Extra Hands Home Care Norfolk must have a Review Score.
Review of
Extra Hands Home Care Norfolk
from Sylvia F (Client) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Constantly changes of carers results in me having to tell strangers what I require. Need more stability and wish to have the feeling I have been cared for.
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Review of
Extra Hands Home Care Norfolk
from C C (Sister of Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister says she gets a good service from all her girls. They look after her well and are more like friends and family.
She says she never has any problems.
From my point of view the girls are quick to raise any problems and report back both to the office or myself if I am here. The house looks
She says she never has any problems.
From my point of view the girls are quick to raise any problems and report back both to the office or myself if I am here. The house looks
well cared for as does my sister. They have given me peace of mind knowing my sister is happy with her current carers.
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Review of
Extra Hands Home Care Norfolk
from H B (Client) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been with Extra Hands for many years. This past year in particular has been very difficult health-wise. Whilst I'm happy with all the carers, my main carer is like an angel. If she sees anything she can help with she just does it. I'm so blessed that I have her. Sometimes it is necessary for
the company to change your time it can be a bit hit and miss if im informed. I do understand if one or more carers have rung in sick, their priority is getting their shifts covered. It doesn't happen often. I feel I'm fortunate to be with Extra Hands.
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Review of
Extra Hands Home Care Norfolk
from G H (Daughter of Client) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have extensive experience with care companies, visiting, live in, respite etc and Extra Hands are over and above all of them. Always friendly, helpful, nothing too much bother. They remember me when I call (this is all office) and the carers are all wonderful too. In an industry where it feels like
there is no one really not just out for profit, Extra Hands feels like the only genuine, caring, reasonable and high quality company out there.
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Review of
Extra Hands Home Care Norfolk
from Sarah C (Daughter of Client) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The majority of carers are excellent at reporting any concerns or issues. They are polite and always respectful. They take an interest in what Mum has to say and have a little chat with her when they are here. I am very pleased with the overall service and would definitely recommend Extra Hands.
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Review of
Extra Hands Home Care Norfolk
from L R (Daughter of Client) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find the carers very friendly, helpful, polite and very caring. No problems when contacting the office, always helpful if there is a problem.
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Review of
Extra Hands Home Care Norfolk
from D S (Client) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Although the carers are generally excellent, the supporting organisation is not. Although a carer has always arrived, it is seldom the one notified in the weekly schedule. Timing is frequently changed without notice. It is now frequently too late to meet my needs. I have requested a time of 8.00 - 9.00
am but times are often nearer 10.00 am. An improvement would be welcome.
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Review of
Extra Hands Home Care Norfolk
from Elizabeth G (Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I am fortunate in having capable and cheerful carers, who take note of my needs and the way I like things done. I feel some of the management are not organised at all. Their timing for travel is erratic and carers often crisscross leading to longer journeys. Recently my morning call has got later and
later so I have got my own breakfast. Also they swap carers and don't inform me.
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Review of
Extra Hands Home Care Norfolk
from A Y (Wife of Client) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Extra Hands are reckoned to be one of the better agencies in this area. I don't think they are quite as good as they used to be. The carers are nearly all very good indeed. (My husband has a stoma). However, the office - which has a nearly impossible job to do - lets the company down. I'm always having
to phone them to find out who is coming and at what time when we get 'carer required' on the weekly rota we are sent. If the carers haven't been before I must be there to tell/show them what to do - irritating.
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Review of
Extra Hands Home Care Norfolk
from Christine C (Client) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Extra Hands are very good people. When you speak to someone over the phone they are always very kind, cheerful and happy to help where they can. And the carers that come in to see me are also very kind, understanding, helpful where they can be. They are all very friendly too, and also very caring.
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Review of
Extra Hands Home Care Norfolk
from C B (Client) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I was with another company before Extra Hands and they were terrible. All the ladies are very nice at Extra Hands, no complaints at all with the care that I received. Sometimes I don't receive my roster on time. Also not notified when carers are going to be late or if it's a different carer.
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Review of
Extra Hands Home Care Norfolk
from Elizabeth M (Friend of Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with all the care and help given, it all helps my friend to stay in his own home, that's what he wants to do for as long as possible.
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Review of
Extra Hands Home Care Norfolk
from David C (Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All carers have been very helpful at all times. Nothing is too much trouble, and I am pleased to see them every day. They help make my life better.
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Review of
Extra Hands Home Care Norfolk
from J H (Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have regular carers mostly. They are, and have been, caring and good company during some awkward times, e.g. COVID - when the only personal contacts!! I look on them as friends!
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Review of
Extra Hands Home Care Norfolk
from S S (Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All carers are very good, can't fault but are let down from office staff as not always being informed of changes in carer or times and this can be an hour different!
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Review of
Extra Hands Home Care Norfolk
from Peggy S (Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All good, no grumbles at all.
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Review of
Extra Hands Home Care Norfolk
from S S (Daughter of Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum looks forward to her visits from Extra Hands. She has social visits three times a week and I visit once a week to do her shopping and any admin that needs attending to. When we go away on holiday for example I increase the time of the visits and the frequency and this is always accommodated. We
speak on the phone every day and she always says she's had a good laugh with the carer and that they've put the world to rights.
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Review of
Extra Hands Home Care Norfolk
from Jennifer F (Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have had excellent service and have, if possible, had the same lovely help, who knows what I like and is the best. Thank you!
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Review of
Extra Hands Home Care Norfolk
from Jacqueline F (Wife of Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The freedom the carer has given me (I can now go out and leave my husband safe in his care) is wonderful. Nothing is too much trouble, and he is so cheerful and has bonded with my husband, who has advanced Alzheimer's, and resisted for ages the notion of having a carer. I have no worries leaving my
husband while I go out and it makes such a difference to me.
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Review of
Extra Hands Home Care Norfolk
from Bryan F (Daughter of Client) published on 20 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been using Extra Hands (Heacham) for a month. The carers are very good. The services used are house cleaning, personal care and food preparation. Their CSR has been very patient with us, we changed the schedule a number of times before getting this correct for the client. Having the charges
done in 15 minute intervals is useful and their app updates keep us informed on the care received.
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Awards / Recognitions (0)
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