Extra Hands Home Care Norfolk

Unit A10, Abbey Farm, Commercial Park, Southwell Road, Horsham St Faiths, Norwich NR10 3JU
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9.2 17 Reviews
  • Extra Hands Home Care Norfolk, Norwich
Extra Hands Home Care in Norfolk are a leading independent Home Care Specialist, providing carers trained to the highest standards including Dementia Care. Offering a wide range of services which are individually tailored to suit your needs. The agency have been an approved contracted supplier to Norfolk County Council since 1993.

Care packages can be arranged on either a short term or long term basis, offering flexibility when organising your care and you can be assured staff will meet your requirements every step of the way.

Services include:

Personal Care / Bathing and Toileting
Listening and Companionship
Encouraging Independence and Self Care
Hygiene Cleaning
Preparing and Cooking Meals
Monitoring Visits
Domestic Tasks
Shopping
Laundry
Medication Management
Night Care

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.49

These charges are the same all year round 7 days a week, including Christmas and Bank Holidays. We also do not charge any travel time.

These prices are only a guideline, please contact Extra Hands Home Care Norfolk to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Hayley Claxton (Registered Manager)

Extra Hands Home Care Norfolk Reviews (17)

9.2

Extra Hands Home Care Norfolk has a Review Score of 9.2 (9.188) out of 10, based on 16 reviews in the last 2 years. Over all time Extra Hands Home Care Norfolk has 17 reviews.

Overall Experience

  • 10
  • 4
  • 2
  • 0
  • 1

Date Published

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Review from D S (Client) published on 21 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although the carers are generally excellent, the supporting organisation is not. Although a carer has always arrived, it is seldom the one notified in the weekly schedule. Timing is frequently changed without notice. It is now frequently too late to meet my needs. I have requested a time of 8.00 - 9.00
am but times are often nearer 10.00 am. An improvement would be welcome.

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Review from Elizabeth G (Client) published on 17 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am fortunate in having capable and cheerful carers, who take note of my needs and the way I like things done. I feel some of the management are not organised at all. Their timing for travel is erratic and carers often crisscross leading to longer journeys. Recently my morning call has got later and
later so I have got my own breakfast. Also they swap carers and don't inform me.

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Review from A Y (Wife of Client) published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extra Hands are reckoned to be one of the better agencies in this area. I don't think they are quite as good as they used to be. The carers are nearly all very good indeed. (My husband has a stoma). However, the office - which has a nearly impossible job to do - lets the company down. I'm always having
to phone them to find out who is coming and at what time when we get 'carer required' on the weekly rota we are sent. If the carers haven't been before I must be there to tell/show them what to do - irritating.

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Review from Christine C (Client) published on 9 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extra Hands are very good people. When you speak to someone over the phone they are always very kind, cheerful and happy to help where they can. And the carers that come in to see me are also very kind, understanding, helpful where they can be. They are all very friendly too, and also very caring.

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Review from C B (Client) published on 9 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was with another company before Extra Hands and they were terrible. All the ladies are very nice at Extra Hands, no complaints at all with the care that I received. Sometimes I don't receive my roster on time. Also not notified when carers are going to be late or if it's a different carer.

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Review from Elizabeth M (Friend of Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the care and help given, it all helps my friend to stay in his own home, that's what he wants to do for as long as possible.

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Review from David C (Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been very helpful at all times. Nothing is too much trouble, and I am pleased to see them every day. They help make my life better.

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Review from J H (Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have regular carers mostly. They are, and have been, caring and good company during some awkward times, e.g. COVID - when the only personal contacts!! I look on them as friends!

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Review from S S (Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very good, can't fault but are let down from office staff as not always being informed of changes in carer or times and this can be an hour different!

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Review from Peggy S (Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good, no grumbles at all.

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Review from S S (Daughter of Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looks forward to her visits from Extra Hands. She has social visits three times a week and I visit once a week to do her shopping and any admin that needs attending to. When we go away on holiday for example I increase the time of the visits and the frequency and this is always accommodated. We
speak on the phone every day and she always says she's had a good laugh with the carer and that they've put the world to rights.

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Review from Jennifer F (Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent service and have, if possible, had the same lovely help, who knows what I like and is the best. Thank you!

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Review from Jacqueline F (Wife of Client) published on 2 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The freedom the carer has given me (I can now go out and leave my husband safe in his care) is wonderful. Nothing is too much trouble, and he is so cheerful and has bonded with my husband, who has advanced Alzheimer's, and resisted for ages the notion of having a carer. I have no worries leaving my
husband while I go out and it makes such a difference to me.

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Review from Bryan F (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Extra Hands (Heacham) for a month. The carers are very good. The services used are house cleaning, personal care and food preparation. Their CSR has been very patient with us, we changed the schedule a number of times before getting this correct for the client. Having the charges
done in 15 minute intervals is useful and their app updates keep us informed on the care received.

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Review from Sarah P (Daughter of Client) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good service. Mum can be a bit difficult at times and was clearly not asking carers for help or telling them she didn't need it. So I have asked for them to be a little more directive with her. Overall the carers have been very good. Not always great times, very early or very late. Moreover
they do explain generally.

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Review from C F (Client) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Extra Hands are a hopeless care company as the office staff were awful and the carers were nice but many left. This is a useless company so go somewhere else, not this awful lot! Sometimes staff wouldn't even advise you someone else was coming. They are pathetic. As I say get another agency.

Reply from James Back, Director at Extra Hands Home Care Norfolk

This matter has been investigated, we wish you well for the future.

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Review from H T (Husband of Client) published on 26 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service provided is first class. All staff helpful and friendly. Would recommend as a service provider.

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Current Review Score: 9.2 (9.188)

Overview of Review Score

The Review Score of 9.2 (9.188) out of 10 for Extra Hands Home Care Norfolk is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.188 for Extra Hands Home Care Norfolk is calculated as follows: ( (48 Excellents x 5) + (30 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 96 Ratings = 4.188

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Extra Hands Home Care Norfolk is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (0)

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Frequently Asked Questions about Extra Hands Home Care Norfolk

What Type of Services does Extra Hands Home Care Norfolk offer?

Extra Hands Home Care Norfolk offers Home Care.

How many Carers does Extra Hands Home Care Norfolk employ?

Extra Hands Home Care Norfolk employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Extra Hands Home Care Norfolk to verify any information. View our terms and conditions. Extra Hands Home Care Norfolk has an Enhanced Service - more info.