RV Care - Devon

Coombes House, Great Western Business Park, Devonshire Road, Heathpark, Honiton EX14 1SF

RV Care Devon has been operating since 2010 in the Honiton and surrounding area’s and is an established domiciliary care agency and part of the Retirement Villages group.

It is a company which prides itself on delivering the highest quality person-centred care, to a variety of people who just need that extra support to enable them to stay safely within the comfort of their own homes.

It believes everyone should have the opportunity to receive the best care possible, regardless of their circumstances and therefore, operate both privately and within the Devon Social Services framework, with the 'Living Well at Home' scheme.

All customers are individuals and the company strongly believes that everyone should be treated with dignity and respect, and therefore every care plan is tailor-made to meet the individual’s needs and wishes and is always person centred.

RV Care Ltd Devon prides itself in caring for everyone as if they were their own family members. One of the team members has recently been appointed as a dementia champion and is dedicated to ensuring that the level of care provided across the team is of the highest standard.

As a branch, staff are extremely passionate about dementia care and are focused on gaining all of the skills and knowledge needed to ensure a positive outcome for clients with dementia. Staff believe that kindness and trust are two of the most important values humans share, working together with customers and their families to form relationships is key to a successful care package.

Group : HC-One

Person in charge: Clare Connor (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: Adult Care (18+)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Mental Health Condition • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on RV Care - Devon: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for RV Care - Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for RV Care - Devon in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for RV Care - Devon is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for RV Care - Devon is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 RV Care - Devon has a Review Score of 9 (9.000) from 3 Reviews

Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend RV Care - Devon?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to RV Care - Devon

  • Client / Service User
    1
  • Daughter of Client/Service User
    1
  • Granddaughter of Client/Service User
    1

RV Care Ltd has been looking after me for at least six years now (I have had MS for over thirty years, and my limbs are largely paralysed – in fact, I’m triplegic). I also had a period of treatment for bladder-cancer, which involved special precautions against infection, and extra work due to increased continence problems.
Using hoists and other equipment, the RV Care staff get me out of bed in the morning, shower and dress me, and put me into my electric wheelchair, and then put me to bed at night. (During the day, my wife takes over…).
The carers working for RV Care are both friendly and efficient. It is clear that a lot of effort is given to training them in the physical and emotional aspects of their work, and they are confident and sensitive.
The management team are also excellent - friendly, conscientious and well-organised. My wife and I both feel really well-supported by this brilliant organisation, which makes an enormous positive difference to our lives!

How likely would you be to recommend RV Care - Devon? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

RV Care Ltd came to help my Nan with her personal care whilst she was staying with me for 2 weeks. They were lovely, kind and extremely helpful with Nan and she enjoyed their company. She is quite an independent 97 year old but she felt safe and very happy to have extra assistance with the carers which was a massive relief for me! We would 100% recommend RV Care and when Nan visits again we will certainly be in contact again. Many thanks

How likely would you be to recommend RV Care - Devon? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Clare Connor, Branch Manager at RV Care - Devon responded to this review on 19 Sep 2017:

Thank you so much for your lovely comments, it has been a pleasure to care for your nan and we look forward to seeing you all again soon. I hope you all have a safe trip back home.

RV Care Ltd became part of my family 3 years ago when my father became permanently wheelchair-bound.
My mother was the main carer and RV Care Ltd took some of the pressure off and allowed her a little freedom without loosing control of my father's care.
The standard of care and the professional way it was provided would be very hard to match. They came in twice a day every day to get him up and put him to bed. The carers were phenomenal, kind, gentle and respectful. They treated my father with dignity and compassion throughout. They also provided support for my mother with gentle humour and empathy. Due to my mother and the carers, my father had no catheter-associated UTIs or skin breakdown which is testament to amazing care.
I live in another country and knowing that these wonderful kind loving people were looking after my father was a huge weight off my shoulders.
Right up, to my father's dying day, RV Care Ltd went above and beyond for my family.
My family express the deepest gratitude and sincere thanks to you all.

How likely would you be to recommend RV Care - Devon? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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