Caring Crew

30 A Tesla Court, Innovation Way, Lynch Wood, Peterborough PE2 6FL
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9.9 38 Reviews
  • Caring Crew, Peterborough
Are you looking for someone to support your life at home? Do you want to remain independent, but have the support of a carer from time to time? Or perhaps you require somebody to live with you full-time and support your needs? This is exactly what Caring Crew can offer.

Caring Crew is a high-quality, award winning provider of home care services to people of all ages. Caring Crew was awarded the Cambridgeshire Provider of the year for 2022/23 and shortlisted for 3 awards at the Homecare Awards 2023. They are rated GOOD with the Care Quality Commission (CQC).

When illness, injury or aging makes life a little more challenging, being at home in a comfortable environment with assistance from trusted caring staff encourages recovery, improves self-esteem and enhances the quality of life. Your independence and safety is their priority.

It can help make life easier for those coping with a chronic medical condition, recovering from an illness or injury, or dealing with the challenges of aging – in the comfort of their own homes.

Staff are available 24 hours a day, 365 days a year and can provide services for as little as a few hours a week to around the clock, every day in any setting you call home.

Caring Crew only works with professional care staff who are compassionate, reliable and truly have a passion for caring for others.

If you feel that a little support would maintain your independence, please contact the team. They are happy to provide advice or assist you with an individualised and personalised care and support plan.
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Care Provided by Caring Crew

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.50

Our pricing starts at £24.50 per hour, however we can provide bespoke quotes for Live-in Care.

These prices are only a guideline, please contact Caring Crew to find out the exact price for your requirements.

Contact Caring Crew to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Caring Crew to get a personalised quote.

Good to Know

Owner

  • Caring Crew Ltd
  • Privately Owned

Person in Charge

  • Kerry Kaur (Care Manager)

Caring Crew Reviews (38)

9.9

Caring Crew has a Review Score of 9.9 (9.937) out of 10, based on 22 reviews in the last 2 years.
Over all time Caring Crew has 38 reviews.

Overall Experience
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Date Published
  • 38
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Reviewer Connection to Caring Crew
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Total of 38, showing 1-20
Review from J A (Son of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am not the type to leave reviews however I feel compelled to.
Having changed over from another care provider I can honestly say the difference is stark.
Caring crew are so much better for my mum, she is happier and healthier due to the time, conversations, company and care provided.
Reply from Naz Rai, Director at Caring CrewThank you so much for making an exception and leaving such a wonderful review. We are so delighted to hear that mum is happy with the care we are providing.
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Review from Claire J (Daughter of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say how truly grateful me and my family are to the Caring Crew for the incredible care they provided to my Dad. The staff were absolutely wonderful-supportive, compassionate, and always there when we needed them.


Not only did they ensure my Dad received the support he needed, but they

also took the time to check in on how my Mum was coping, which meant so much to all of us.


Sadly, my Dad has passed away, but throughout everything, the care and support from the team never wavered. Knowing we could rely on them helped put our minds at rest during such a difficult time.


Thank you to all the carers and the office staff for everything you did. Me and my family will always be grateful for your kindness and dedication.

Reply from Naz Rai, Director at Caring CrewThat's a truly touching reply, which we really appreciate. So very glad we were able to provide high levels of care for your dad, and of course he will always be remembered at Caring Crew.
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Review from Lesley C (Daughter of Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say how grateful I am to have my 97 year old mom cared for by such wonderful staff. I don't live in the UK, so it's with great comfort that I know I can rely on my mom's carers to provide the necessary supports that she needs. For example, on Tuesday, this week, she needed to go to a
doctor's appointment; her carer took her there, went in with her, and then took notes for me so that I was then able to know exactly what the doctor had said. It's this kind of support that puts my mind at rest because I know I can rely on them. Thank you for a great service.
Reply from Naz Rai, Director at Caring CrewThat's a wonderful review, and we're so proud that we can provide consistently great care and provide you with the peace of mind needed.
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Review from David H (Husband of Client) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I joined Caring Crew I have been able to have complete peace of mind. My wife who they look after has MND and with this dreadful illness the carers have to go the extra mile and they certainly do that. The carers always come in with a smile on their face and a kind word, nothing is to much trouble.
If their is ever a problem just call the office and it gets sorted right away. So I thank all the staff and carers for looking after my precious wife, you are all very welcome in my home anytime. Thank you.
Reply from Naz Rai, Director at Caring CrewThank you for the glowing review, we really appreciate it and it really is important that we provide consistently high levels of care and also go the extra mile!
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Review from E P (Client) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the third time I have used Caring Crew and the same carer every time. I found her to be helpful, friendly, professional and very reliable. We get on very well, and I would have no hesitation in having her again.
Reply from Naz Rai, Director at Caring CrewThanks for a lovely review - and we're really glad that we've achieved the level of continuity we hope for and that clients appreciate.
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Review from David P (Son of Client) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring crew have been looking after my father for several years now. Recently his needs have increased significantly and they have really stepped up to the new challenges and have excelled themselves. Would not hesitate to recommend their services.
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Review from Jenny K (Wife of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Crew has been an incredible support for our family as they care for my husband, who has Parkinson's dementia. As a first-time user of home care services, I was reassured by the manager's genuine understanding and her encouragement about my role as a sole carer. The setup was quick and efficient,
and the manager has remained attentive and responsive throughout
We've been fortunate to have the same carer for every visit, ensuring consistency and comfort. His kindness, professionalism, and thoroughness have made a meaningful difference to both my husband and me.
Caring Crew has exceeded our expectations, and I wouldn't hesitate to recommend their compassionate and reliable service.
Reply from Naz Rai, Director at Caring CrewThat's a wonderful review to receive - and we're proud to be able to deliver such high quality and consistent care. Thank you!
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Review from N D (Daughter of Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Crew have been very understanding about the complex needs of my father and have provided excellent care.
They have always worked with us if we need to change times to accommodate any appointments so the carers visits did not clash.
One carer particularly stands out as he made every effort
to go above and beyond to always trying to communicate with dad and bring light to a stressful situation.
The manager has been understanding and on hand to answer any questions.
I recommend Caring Crew and thank them for their excellent work.
Reply from Naz Rai, Director at Caring CrewThank you for such a lovely review. We are so glad you've enjoyed the experience with us, and that the care quality has consistently been great.
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Review from J W (Wife of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caring Crew have for over three years been helping me to care for my husband from when he was able to walk until now when he cannot walk and needs a lot of care. The care team are helpful, friendly and mainly able to perform what is needed for his cleanliness, providing drinks and administering medications
if I am not able to be in the home. The office team are very easily contacted and always aim to help us in a difficult situation. As main carer I find the team willing to help me in difficult situations. and during times of when illness increases. We are both elderly and appreciate all the team does for us.
Reply from Naz Rai, Director at Caring CrewThank you for a great review, we're really happy to be providing good quality care and always here to support you in your circumstances.
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Review from Corinne J (Client) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Caring Crew for ages now, and I'm happy with the service they provide, I have carers in 4 times a day unless I'm going out, depending on the weather. They are all friendly and helpful, and we do have a laugh now and again, nothing is too much trouble for them either. They help me with personal
care and making me a flask, mugs of herbal tea and sorting my meals out, and putting any shopping that's in my bag behind my power chair. It's good to see regular carers in the day or week too, I feel safe with them as I need the hoist at the moment, but do use a standing lift most of the time. I don't feel hurried as I have a set length of time I need them each time, odd times it takes a bit longer though. Most understand my multiple sclerosis, and at the moment, they do a great job with care, a smile, and its nice to have a chat with them all too and dignity too If anyone had any worries or concerns, those in the office are friendly and helpful as well, good value for money. I highly recommend Caring Crew.
Reply from Naz Rai, Director at Caring CrewWe really appreciate such lovely feedback and are thrilled to be providing such high levels of care.
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Review from S G (Daughter of Client) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been with Caring Crew for nearly a year they have been so good, always try and accommodate my requests for my dad, I am very particular and they have worked with me to make this run smoothly for my dad's care, the 2 carers we have regularly are just amazing caring, personable with my dad. I leave him
knowing he's in good hands.
The office staff are always so friendly on the phone and want to help me with my dad. It's taken some time to sort this care plan properly to how I want it to run but the main thing is they wanted to work with me to get this right and it is I'm
very pleased and so is my dad that's the main thing he's happy and cared for.
Reply from Naz Rai, Director at Caring CrewThanks for the brilliant review - really proud to be providing consistently high levels of care to your father. Indeed continuity and going the extra mile are both really important to us.
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Review from R L (Son of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Caring Crew provide a very professional service. The administration staff and carers are always friendly and helpful. They always make every effort to adapt to meet the needs of the client. I am very happy with the service provided.
Reply from Naz Rai, Director at Caring CrewThanks so much for the review, we're really proud and honoured to provide consistently high levels of care!
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Review from N R (Son of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Crew have been involved with care for my mum since early 2020. The service provided has instilled a high level of confidence in my mum and her family. During her short stint in hospital and a care home, she often remembered the ladies coming home and taking care of her needs better than what
she was getting at the hospital and the care home, so requested all family members to go back to her house and get care from carers of Caring Crew. After her return to her house, we experienced that she calmed down and more comfortable. We the family are grateful to Caring Crew Carers and management who responded immediately to restart the service and allocated carers that Mum was accustomed to. Thanks.
Reply from Naz Rai, Director at Caring CrewThank you for a wonderful review. We have absolutely loved looking after mum and it's been an honour to have cared for her for several years now.
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Review from Clare D (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Caring Crew has been providing a siting service for my parents. The carer takes my mum (who has Alzheimer's) out to her favourite cafe to provide my dad with a couple of hours respite. During the assessment to arrange this support the manager listened and understand our circumstances and the illness
we are dealing with. All of these factors were taken into consideration when matching us with a regular carer. Thank you to all involved.
Reply from Naz Rai, Director at Caring CrewThank you for such a great review - we're so glad that the service we've provided has been as expected.
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Review from A R (Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved into my own disability adapted property after almost 3 years of being in a nursing home - I already had a neuro-disorder before I had 4 strokes caused by domestic violence. It was not safe for me to go 'home' so I was discharged from hospital to a dementia care home (the only space available
even though I was mid 30's) to wait for a suitable property to become available where I could move with a care package in place. This was very daunting as I had never been cared for by professionals in the community aside from the district nurse on occasions, and I had never lived on my own before either. I have a lot of trauma relating to the domestic violence so I was very nervous about being in the hands of people I hadn't met before. However right from the start, the Caring Crew carers were kind, bubbly, efficient and proactive. I have been reunited with my cat, and they help me with her care. They have given me a new lease of life that I didn't know was possible. Forever grateful.
Reply from Naz Rai, Director at Caring CrewFrom the day we took you on as a client we were struck by your challenging situation and circumstances and were adamant that we would make a difference to your life. It has been our honour to help you make progress!
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Review from Lesley D (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Crew have been providing care for mum who has dementia for the past 6 months. They have been so friendly and helpful, it has been a positive experience and I am more than happy with the service they provide. They have ensured that mums needs are met and as she has dementia they have provided
the same carer who is very punctual and trustworthy to allow mum to build a relationship with them. Recently her needs have changed and Caring Crew have been more than accommodating to adjust the care plan to suit her needs more. I cannot recommend Caring crew enough.
Reply from Naz Rai, Director at Caring CrewThank you so much for the wonderful review - and we're so proud to have been able to provide good quality care with consistency and continuity.
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Review from K M (Wife of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very satisfied with the service provided for my husband by Caring Crew as I had to find care at very short notice, albeit for a short time. The Manager was very accommodating when she visited me to personally organise the care I needed. I would not hesitate to recommend this company to anyone
who would need their services. Their professionalism and commitment to providing good and gentle care is to be lauded and I greatly appreciate this.
Reply from Naz Rai, Director at Caring CrewThank you for such a wonderful review, and whilst we were only able to help on a short-term basis, it has been a privilege.
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Review from Al S (Son of Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Caring Crew has been the provider for my parents' needs for the last 3+ years now after the service transitioned from PCC Reablement to them. Like everything, relationships take time to cultivate and what my parents now have with the whole team is nothing short of excellent, in particular with the
longer-tenured staff who go way beyond being 'just a carer'. Their love, fondness, and vigilance shown towards both my mother and father have been way above the call of duty and this has had a tremendously positive impact on them in their declining health years. I know this has been lovingly acknowledged and reciprocated by my parents too. From an administrative perspective, the office and managerial team are always on hand to help manage any queries or points I may need to discuss, even managing the occassional out-of-hours emergency. Everything is always handled with professionalism and appropriate concern and I am extremely grateful to everyone at the Caring Crew for everything they do.
Reply from Naz Rai, Director at Caring CrewThank you so much for such wonderful feedback - we are really proud to have been able to create such a great relationship with your parents so they feel safe and valued.
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Review from R H (Wife of Client) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager has been the most accommodating of service provider Managers'. During a recent health issue with my husband, she was quickly able to increase carers to step into the breach. I've always found Caring Crew to be polite, diligent, and helpful.
Reply from Naz Rai, Director at Caring CrewThank you for such a wonderful review - we do take pride in providing superb levels of care for all our clients and it's great to see such feedback.
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Review from J B (Power of Attorney of Client) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had the services of Caring Crew for a few weeks now and we are delighted with their compassion, support, and dedication to our elderly relative. With physical frailty, as well as Alzheimer's Disease, he was initially reluctant to have a carer, but their kindness, patience, care, and respect
have won him over.
Caring Crew takes great pains to tailor their care to the individual and their support is invaluable to us as he isn't the only relative we have to care for, as well as work and care for our own homes.
We honestly don't know how we would cope without Caring Crew's support and highly recommend them to anyone having a stressful time caring for a loved one.
Reply from Naz Rai, Director at Caring CrewThank you for such lovely feedback, we appreciate it and are honoured to be able to provide care for him.
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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Caring Crew is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.937 for Caring Crew is calculated as follows: ( (118 Excellents x 5) + (8 Goods x 4) ) ÷ 126 Ratings = 4.937
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caring Crew is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Caring Crew

What Type of Services does Caring Crew offer?

Caring Crew offers Home Care.

How many Carers does Caring Crew employ?

Caring Crew employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Crew to verify any information. View our terms and conditions. Caring Crew has an Enhanced Service - more info.