Civicare (Central) Ltd

Communication and flexibility are key, and management scores highly in these regards. As a family we are happy that Mum has the support she needs, and we are grateful to Civicare.

My regular carer is very good. She arrives promtly on Monday 8.15. She is cheerful, she chats and is interested when I tell her what I have been doing during the week. She tells me about her family, what her daughter has been doing at school, dressing up for bookday. She helps me into the bath, helps me dress. Light house work, washing into machine Rubbish out. It is amazing what she can do in an hour. I always feel better after her visit.

Most of all caring, polite, make me laugh if I am feeling low, will do anything I ask with a smile.

I have used Civicare to support my 84 year old mum on three occasions now. And after all three occasions I have found their work to be utterly professional, timely and sympathetic to my mum’s every need. I will be using Civicare again in the future and would not hesitate to recommend them to others.

I can’t recommend Civicare highly enough. From the first telephone call I made to them, the assessment visit when Dad came out of hospital to the excellent staff who have made such a difference not only to Dad’s quality of life but to Mum who was struggling to cope. The whole experience has been wonderful and reassuring. The staff are friendly, efficient and helpful. The quality of the service Civicare gives is superb. They have all made what had been a traumatic and worrying time much easier to cope with.

My daughter's carers are all professional, caring and considerate. Civicare's administrative team are also excellent.

Very good and very excellent. Very nice girls, okay thank you.

I have been having the service/carers visit me after returning home after a period of rehab for mental health reasons. The staff that visit me are very professional, help me with housework and emotional support and have been a vital part of my recovery. I can't praise this service enough.

I am very happy with the care I receive. My helpers are kind and efficient and always turn up. They are always willing to help me and I feel safe having help with my shower. I am never made to feel embarrassed.

Super carers, they have all treated my father-in-law with dignity and respect. Helped out in the household so much. Punctual and efficient, couldn’t ask for more from them. Great listeners to both my father-in-law and myself.

From our very first contact via phone, the response from Civicare Central has been fantastic. With just a few days notice a complete three visit per day care package was put in place. Our contact was very professional in organising the rota and home visit. The carers have been magnificent. Attitude, professionalism and friendliness have been second to none. I cannot recommend these people enough.

Overall, I can't rate Civicare highly enough. They have done everything I could ask for my father. The communication from Civicare is great and the response time is excellent. I would recommend them to anyone considering home care.

Very efficient, reliable, friendly, caring, professional, the list goes on! Highly recommended.

My mother has just started using Civicare after previously using another agency which she was not comfortable with. She is so happy with the 'new girls', as she calls them, they make her feel comfortable and at ease. They are friendly and extremely helpful. She is a different person since they have been coming. I couldn't recommend them enough, best decision we made.

Very helpful/pleasant ladies.

Civicare has never let me down or cancelled carers visit, not just in this very difficult Covid era, but in the last five and a half years we have been using them. This is excellent care and support every day. If we need extra hours, we are accommodated and also for the increasing evening visits as our mother of 98 declines. We feel our mum and ourselves are supported by Civicare in every way they can - 10/10.

Nothing has been too much trouble. It has taken a while to find the right length of sessions and Civicare have been excellent in adjusting to our needs. All of their staff are really lovely and caring.

I cannot rate the carers highly enough. Dad has very specific and quite challenging needs but each of the team of five that attended him on a rota, twice daily, treated him with kindness and patience. We didn’t have a need for their help for long but they made a huge impact on our family and we could not have managed Dad without their support. They also took time to be supportive to Mum and called me to express their concerns about her wellbeing! 10/10 without hesitation.

Clients need to have better set times - not 9.00 am one day and then 9.40 am.

The service is very good.