Suite 3, Orchard House, 2 Victoria Square, Droitwich WR9 8QT
Civicare Central is a highly committed and professional care agency based in Droitwich, Worcestershire.
Their care services portfolio is designed to enable clients to remain at home and be as independent as possible.
Staff are stringently vetted to meet strict quality criteria, and training and vetting are of paramount importance.
All staff treat the individual with respect and dignity and put the client at the centre of everything they do.
Owner : Civicare Central Limited
Person in charge: Susan Rickwood (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment
Latest Care Quality Commission* Report on Civicare (Central) Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.5 (maximum of 10) for Civicare (Central) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Civicare (Central) Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Civicare (Central) Ltd is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3.5 Points relating to the number of positive Reviews for Civicare (Central) Ltd is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Civicare (Central) Ltd has a Review Score of 8.5 (8.500) from 2 Reviews
Review submitted from a Website Submission by Sybil G (Client) on Friday 27 April 2018. Relates to January 2018.
May I take this opportunity to say a big thank you to you all who have so kind and patient helping me to gain strength. Through your support, I am so much stronger and look forward to a good life ahead. Once again, thank you.
How likely would you be to recommend Civicare (Central) Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Website Submission by Laura O (Friend of Client) on Friday 27 April 2018. Relates to March 2018.
Thank you for the incredible service that you provided over the last few days, the service has been second to none.
How likely would you be to recommend Civicare (Central) Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money