Ability Care Services

Suite 1.2, CoVault, 1 Macdowall Street, Paisley PA3 2NB
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9.6 6 Reviews
  • Ability Care Services, Paisley
Helping you in your own home and delivering your care your way for over 22 years.

The company provides care and support that will meet your needs, whatever they may be.

It could be looking for some help with personal care, food and nutrition, domestic tasks, socialising, shopping, breaks away from home, or some respite at home for you and your family.

As a family-run business, the company understands the importance of seeing a face that you know regularly and building your bonds with their staff, many of whom have worked alongside them for years and in some instances, from when they first opened the business in 2003.

The company has a very knowledgeable, caring, and supportive care team and a Management Team who will ensure your service is running uninterrupted in case of staff sickness or family emergencies, which may happen from time to time. They have always shown commitment and will continue to go that extra mile for you should you require a service at short notice.

All of their staff are fully trained, disclosure checked, and SSSC registered and enjoy a great rapport with their service users and their family members. The company will ensure that your services are delivered your way, and you’ll be happy that you chose a caring, flexible, and empathetic organisation that will adapt to meet your needs.
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Care Provided by Ability Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.50 – £35

Prices correct at November 2024. Please contact us for our current rates.

These prices are only a guideline, please contact Ability Care Services to find out the exact price for your requirements.

Contact Ability Care Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Ability Care Services to get a personalised quote.

Good to Know

Owner

  • Ability Scotland Ltd
  • Privately Owned

Person in Charge

  • Caroline Donnelly (Director)

Ability Care Services Reviews (6)

9.6

Ability Care Services has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time Ability Care Services has 6 reviews.

Overall Experience
  • 6
  • 0
  • 0
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Date Published
  • 6
  • 6
  • 6
  • 6
  • 0
Reviewer Connection to Ability Care Services
  • 2
  • 2
  • 1
  • 1
Total of 6, showing 1-6
Review from Barbara S (Sister of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been cared for and supported by Ability Care for over 10 years. My brother is treated with respect and dignity. He is very much treated as an individual and his likes and dislikes are always taken into consideration.
I also have peace of mind that he is well cared for and he is always
happy when they are there.
Reply from Brendan Donnelly, Administration Manager at Ability Care Services
Thank you for your wonderful review of our services. It's great to hear your brother enjoys his visits and you feel content knowing he is well supported. We look forward to supporting him for the next…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Daughter of Client) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy with the service she gets. She says Karen is a lovely person. Karen has green in mums house when mum wasn't there. Mum has no problem with that at all. Mum likes the bit of company as well.
Reply from Brendan Donnelly, Administration Manager at Ability Care Services
Thank you for the 5-star review of our services. We're glad to hear your Mum enjoys Karen's company and we'll let her know she's doing a good job.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L B (Mother of Client) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall experience i find of ability care is excellent. Ability care provide personal care for my son each morning and are a reliable service that I can always rely on. The staff are kind and respectful also.
Reply from Brendan Donnelly, Administration Manager at Ability Care Services
Thank you for your 5-star review of our services. It's a pleasure to support your son and it's great to hear our staff are doing such a great job.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stewart M (Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided is excellent, very helpful and the girls can't do enough to help me. I dread to think what my life would be like without the help I receive. If I could would have them longer than now.
Reply from Brendan Donnelly, Administration Manager at Ability Care Services
Thank you for your great review. We're glad to hear the Staff team are doing so much to help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Debbie M (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers looking after my mum have been amazing . They treat her with such kindness and respect , which gives us so much peace of mind . As a daughter it means everything to know my mum is in safe hands . The carers are not only professional but also warm and compassionate.
Reply from Caroline, Director at Ability Care Services
Thanks for your review of our service and staff team. We all work hard to maintain the levels of service that you have highlighted and are proud to be part of your family member's support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Iain S (Client) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very professional and give first class care and support. I am treated with the utmost respect with thought for my dignity and personal needs.
I am happy to continue my care requirements with Ability Care.
Reply from Brendan Donnelly, Administration Manager at Ability Care Services
Thank you very much for your fantastic review. We're delighted to hear you are so happy with the care we provide.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Ability Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Ability Care Services is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ability Care Services is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 16 Aug 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

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Nicole

Job Title: Care at Home Assistant Joined: 2019

I have worked with Ability Care since 2019. I find the job to be very rewarding, knowing the person you are caring for is able to remain in their own home with support and building a relationship where they know they can trust you and feel safe.


The most important skills I bring to my role as a care assistant are good communication, good organisation, being observant, trustworthy and empathetic. I feel it is important to always treat the service user as an individual and making sure their needs are met, with the dignity and respect they deserve.

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Pam

Job Title: Care at Home Assistant Joined: 2022

I have worked with Ability Care since 2022. My role as a carer is to ensure I meet the needs of our service users to a high standard, and also to have a good relationship with them. It matters to me that each service user is an individual, and we should provide a good service that caters for them personally.


I find it rewarding to know I make a difference to our service users' day-to-day living and see them thriving and enjoying life, while maintaining independence in their own home.

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Renata

Job Title: Domestic Assistant Joined: 2005

I have worked with Ability Care since 2005. I am proud to work in the care sector, as I feel I am able to make a real difference to people’s lives. In my job role, I bring friendship, compassion, life skills, and confidence in any situation for the people I am supporting.


If I ever need care in future, I would like to be treated with dignity, compassion and understanding of my own individual situation.

Frequently Asked Questions about Ability Care Services

What Type of Services does Ability Care Services offer?

Ability Care Services offers Home Care.

How many Carers does Ability Care Services employ?

Ability Care Services employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ability Care Services to verify any information. View our terms and conditions. Ability Care Services has an Enhanced Service - more info.