J C Home Care

5 Leyburn Road, Masham, Ripon HG4 4ER
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9.8 43 Reviews
  • J C Home Care, Ripon
JC Home Care is a small, independent, family-run business based near Masham, North Yorkshire.

They provide high-quality care to clients aged 18 or over with wide-ranging needs, enabling them to continue living independently in their own homes. Areas covered include Masham, Bedale, Leyburn, Ripon, Richmond and the surrounding villages.

With over 45 professional, caring and well-trained support workers, JC Home Care provides services ranging from one-hour calls to 24-hour live-in care, including anything from companionship and basic domestic support through to managing complex conditions such as Multiple Sclerosis and Parkinson’s disease. They also offer respite and palliative care and support several clients with dementia.

The care given follows detailed care plans, tailored to the specific needs and wishes of each client. These are drawn up from information gathered from the client and from relatives or friends during an initial visit and updated as and when changes occur.

Clients are visited by the same friendly support workers each week at the times which suit the client best. All calls are for a minimum of one hour, as the company believes that high-quality care cannot be delivered in less than an hour.

Staff go through a careful selection process, which includes disclosure and barring service (DBS) checks. They are capable, caring and receive in-depth training, which is updated on a regular basis.
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Care Provided by J C Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £38
  • Weekly Live-in Care Fees: £2100 – £2100

All fees include travel and mileage

These prices are only a guideline, please contact J C Home Care to find out the exact price for your requirements.

Contact J C Home Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact J C Home Care to get a personalised quote.

Good to Know

Owner

  • Jane Caress Ltd
  • Privately Owned

Person in Charge

  • Ruth Walker (Registered Manager)

J C Home Care Reviews (43)

9.8

J C Home Care has a Review Score of 9.8 (9.753) out of 10, based on 15 reviews in the last 2 years.
Over all time J C Home Care has 43 reviews.

Overall Experience
  • 39
  • 4
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Date Published
  • 43
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  • 15
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Reviewer Connection to J C Home Care
  • 19
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Total of 43, showing 21-40
Review from C R (Friend of Client) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed by the dedication and compassion shown by Jane Caress carers when looking after my next-door neighbour. They were friendly and trustworthy and their devotion to him was never in question. He always looked forward to their visits and they were a real tonic for him, especially in
his later years. I recommend them to anyone looking for someone to care for a loved one.
Reply from Jane Caress, Managing Director at J C Home CareVery many thanks for taking the time to send the review about our services. You were also a great comfort and friend to our client and gave his son who does not live locally peace of mind that there was someone who cared and kept an eye on him outside of the times when we were not there.
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Review from B B (Son of Client) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Jane Caress and her team looked after my very elderly father in his house for over three years, including right through the pandemic and until his very peaceful death at home aged 94. The team cooked, shopped and cleaned for my father but most of all provided company and friendship. In the last year
or so they provided personal care too and everything was always to the highest standard of professionalism and good cheer. Very highly recommended.
Reply from Jane Caress, Managing Director at J C Home CareVery many thanks for your kind words. The team enjoyed going to him and hopefully enabled him to be in control right to the end.
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Review from A S (Client) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been in hospital and needing help with personal care on discharge, I chose Jane Caress Ltd because my brother and a friend had used them and had excellent service. Initially, the manager visited me at home and took note of all my details, background, family, interests and care needs. This allowed
her to match a carer with me and agreed on the frequency of visits. Their care was excellent, and as well as personal care, they were able to assist with anything else I needed help with.
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Review from April S (Daughter of Client) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jane Caress’s carers looked after my mother for over 10 years until her death.
I lived 150 miles away, so had to depend on them almost entirely for Mother’s care and the day-to-day running of the house.
They were brilliant at both! They were always professional as well as friendly and very, very kind.
I
have no hesitation in recommending them.
Reply from Jane Caress, Managing Director at J C Home CareVery many thanks for your kind words April. It was really the small dedicated team that made the difference to your mum.
Kind regards.
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Review from Christine P (Client) published on 30 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I was under 65 when I started and not physically disabled, I couldn't find a care company who would help me. The staff are extremely helpful; they are professional and show great welcome and sensitivity to what is needed. I feel very understood. An agoraphobic is very misunderstood, I have been helped
to realise my worth.
Reply from Jane Caress, Managing Director at J C Home CareHi Christine. Very many thanks for taking the time to send the review about us. It really made my day when you emailed me with the progress that you had made last week and how well you did going out last week with one of our Support Workers. Keep up the good work, you will get there.
Kind regards.
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Review from Lisa S (Daughter of Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care we received from Jane Caress Ltd was outstanding. Excellent care received for my mum in palliative care stages and end of life care. The carers cared for Mum but also the whole family with true person-centred care. Excellent communication and care that went above and beyond. I would highly
recommend Jane Caress and the team. From the bottom of our hearts, thank you.
Reply from Jane Caress, Managing Director at J C Home CareMany thanks for your kind words, your mum was a joy to support and you as a family made the support workers feel so welcome in your home.
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Review from Jane V (Daughter of Client) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team have looked after my mum for over 20-years.
The manager and her team have been amazing and have helped my mum through muddy waters on numerous occasions. Always there to help and advise when needed.
The manager is lovely and understands the industry really well.
Highly recommended
business with real people who really care
Thank you for everything you have done to make my mums life easier.
Reply from Jane Caress, Managing Director at J C Home CareHi Jane, very many thanks for your kind words. I am sure that we will stay in touch, and as always, I will be at the end of the phone.
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Review from L R (Daughter of Client) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Jane Caress Ltd highly enough. My daughter was getting married, and it was important to her that her grandmother be able to attend. My mother was not well enough to be there for the whole wedding, and we needed someone to look after her and bring her home early. A friend recommended
Jane Caress, and when we contacted them, they immediately wanted to help, even though it was not something they usually did. Both the owner and carer who would be with us on the day came to meet Mum and I beforehand, and Mum kept remarking how nice they both were. On the day, the carer was invaluable. She helped Mum get organised when the house was in panic mode, without being asked. The carer looked after her at the ceremony and then brought her home. She stayed with Mum until she went to bed. I was able to enjoy the wedding knowing Mum was well taken care of. It meant so much to her and to all the family that she was able to be at the wedding.
Reply from Jane Caress, Managing Director at J C Home CareWe were so pleased to enable your mum to attend her granddaughter's wedding; it would have been so sad had she not been able to go.
Kind regards.
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Review from Sharon P (Daughter of Client) published on 5 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Jane Caress highly enough. My dad lived alone, and it was important to him to stay as independent as possible for as long as possible. When we started looking into home care, Jane Caress came highly recommended. The managing director organised a home visit, and we were reassured by her
knowledge, professionalism and empathy. The support workers, without exception, were absolutely fantastic with Dad. They were so kind, caring, compassionate, and went above and beyond on many occasions. Dad was a private man who struggled with change and meeting new people, but because the support workers shared his sense of humour, he so looked forward to their visits. Dads needs, and therefore care plan frequently changed due to Alzheimer's. Changes were quickly and seamlessly implemented, and I must praise the girls in the office who were always super helpful and patient with me on the numerous times I needed to make updates. I would, without hesitation, recommend the Jane Caress team to anyone looking for home care.
Reply from Jane Caress, Managing Director at J C Home CareVery many thanks for your kind words, they really do mean a lot to us. I will share them with the team who supported your dad. Kind regards.
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Review from T H (Daughter of Client) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her excellent team took on both my parents at a critical time and at short notice. The manager made a very detailed assessment of their care plan, and although very busy, managed to arrange a care rota very quickly. All of the team were lovely, caring people. The manager made herself
available 24/7 for advice, especially as my parents needs changed during their period of care. She provided lots of additional advice concerning social care in general, learned from her many years in the business.
Reply from Jane Caress, Managing Director at J C Home CareVery many thanks for sending this review. I will your feedback to the support workers who supported your parents.
Kind regards.
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Review from David W (Son of Client) published on 18 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Jane Caress offered the most fantastic service of care to my mother at a time of unparalleled difficulty with Covid and the lockdowns. Always prepared to help. Their service went above and beyond and was perfectly tailored around the individual.
Reply from Jane Caress, Managing Director at J C Home CareMany thanks for your kind words; it's much appreciated.
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Review from M K (Wife of Client) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Jane Caress Ltd provided a flexible service over 2 years for my disabled husband up to his death in August 2020. The managing director comes to the house and provides a full care plan based on our conversations, which she frequently updates as necessary. She is caring and assiduous and helpful in obtaining
allowances and equipment and liaises with health professionals. The care workers provided are well-vetted, absolutely honest and work to the highest professional standard. They are very friendly.
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Review from K W (Daughter of Client) published on 15 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely carers and management. Mum was very happy with her care and looked upon the carers as trusted friends. Jane Caress was always helpful and supportive with additional information and advice where appropriate. Very happy to recommend.
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Review from J S (Daughter of Client) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was looked after with dignity and respect. He looked forward to the carers visiting him each day and was able to rely on them for care and conversation. I live 70 miles away so was not able to visit as often as I would have liked. It was a great comfort to know that he was so well looked
after. They responded quickly when he had health care emergencies and went above and beyond to look after him. Can't praise them highly enough!
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Review from Stephen H (Son of Client) published on 25 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents unexpectedly requested support between Christmas and New Year. The manager and her team reacted immediately and extremely professionally. As a result, I was able to arrange help within days. Over the following eight months, I was immediately informed of any issues regarding my parents and
consulted regarding changes in support needs. I always felt that my parents were in great hands and they too really appreciated the manager's ladies help. Highly recommended.
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Review from Muriel F (Daughter of Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used this company to help look after my father who was aged 92, the help I received was excellent and if I needed advice it was always available.
Dad looked forward to the staff coming to call to do the things needed and then a friendly chat.
Reply from Jane Caress, Managing Director at J C Home CareMany thanks for your kind words. It means a lot to know that we have made a difference to a person's life.
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Review from Jane R (Daughter of Client) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you're trying to find care for a loved one so they can stay in their own home and be cared for, respected and listened to, it's an emotional and difficult time. The team at Jane Caress were fabulous, the carers listened, supported, encouraged and cared. There was advice when I needed it from the
office team. I can't thank them all enough. Mum was reluctant to have any help but learnt to trust, like and value the Jane Caress team.
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Review from Michael M (Son of Client) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional company and nothing was too much trouble when plans had to be altered at short notice.
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Review from Gillian B (Daughter of Client) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the past 6 years, my mother has been helped to live with me at our home by having carers from Jane Caress without having to have live in care. The girls have been so kind, really interacting with Mum, very willing to go the extra mile. We have had many different girls bringing different attributes.
The office was very helpful in finding extra cover when needed. I would certainly recommend them to friends.
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Review from Sylvia T (Wife of Client) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect for our needs.
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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for J C Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for J C Home Care is calculated as follows: ( (80 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 90 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for J C Home Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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