Agincare Weymouth & Portland (Home Care & Live-in Care)
Agincare House, Admiralty Buildings, Portland,
DT5 1BB
These prices are only a guideline, please contact Agincare Weymouth & Portland (Home Care & Live-in Care) to find out the exact price for your requirements.
Agincare Weymouth & Portland (Home Care & Live-in Care) has a Review Score of 9.2 (9.163) out of 10, based on 21 reviews in the last 2 years.
Over all time Agincare Weymouth & Portland (Home Care & Live-in Care) has 22 reviews.
4.0 out of 5
Thank you so much for your kind words. We are delighted to hear that you have found the Agincare staff to be professional and caring throughout your care. Providing compassionate and support is our top priority. Your feedback means a great deal to us. Thank you again.
4.0 out of 5
Thank you so much for taking the time to share your kind review! We truly appreciate your thoughtful feedback and are grateful for the opportunity to support you.It means a lot to us to know that our efforts made a positive difference. Please don't hesitate to reach out if you ever need anything in the future. Wishing you all the best!
4.0 out of 5
Thank you for taking the time to leave us a review. It is lovely to hear such positive feedback
4.0 out of 5
Thank you for taking the time to leave us your review. It is lovely to receive positive feedback that can be shared with the team
4.0 out of 5
Thank you for taking the time to leave a review. We are pleased to hear that the service your mum is receiving is meeting her needs
4.0 out of 5
Thank you for taking the time to share your views with us. It is certainly nice to hear that you would recommend our services
5.0 out of 5
Thank you for taking the time to leave us a review. It is lovely to hear such positive feedback which we will ensure is shared with the team.
4.0 out of 5
Thank you so much for taking the time to leave us a review and your kind words! We're grateful for your support and glad we could be part of your care journey.All the best,
5.0 out of 5
Thank you very much for taking the time to leave us a review. It is a great compliment to hear such positivity in the support your sister received from the care staff. We will ensure your kind words and compliments are shared with the team.
5.0 out of 5
Thank you for taking the time to leave us a review. We are delighted to hear that you are happy with the service provided by Agincare.
3.0 out of 5
The presence of male trainee care workers may be a point of discomfort for some service users, particularly if you are not used to seeing as many as you may have done over the previous few weeks. It is essential for Agincare to ensure that all staff members, regardless of gender, are trained adequately and sensitively in providing personal care. I apologise for any discomfort caused during this period of time. It is completely valid to express concerns regarding the quality of care for your wife and I appreciate your feedback. I will raise your concern at the next care staff meeting and offer additional training to anybody who feels they require improvement.
4.0 out of 5
Thank you for taking the time to leave us a review. I would like to apologise for any inconsistencies with the timings of your partner's visits and assure you this will be looked into.
5.0 out of 5
Thank you for taking the time to leave us a review. It is always encouraging to receive positive feedback that we can share with all staff.
5.0 out of 5
Thank you very much for taking the time to leave us a review. It is a great compliment to hear such positivity in the support your Dad has received from the care staff. We will ensure your kind words and compliments are shared with the team.
4.0 out of 5
Thank you for taking the time to leave a review. We have noted your comment regarding timing pressures and will look into this, however, we are pleased to hear that this has not affected the level of care the staff provide for your wife. As always, we will share your compliments with the care staff, and thank you for sharing your thoughts with us.
5.0 out of 5
Thank you for taking the time to leave a review. We will ensure your comments are passed to the care team
4.0 out of 5
Thank you very much for your kind words about the care team. I will make sure they receive this compliment.
4.0 out of 5
5.0 out of 5
Thank you for taking the time to leave your review. We are delighted to hear that Agincare Weymouth have been able to offer you valuable time away knowing that your dad is being well looked after. We will ensure your compliments are shared with the Care Coordinator in the Weymouth branch.
1.0 out of 5
Thank you for taking the time to leave a review for Agincare Weymouth and I am sorry to hear of your concerns. We were aware of your concerns raised at the time which were acknowledged and responded to in a timely manner according to our complaints policy. I can confirm a full assessment was carried out with you and your wife documenting your preferences relating to the care and support you required following your 6 weeks of reablement which is funded until a full assessment is carried out. We would like to apologise for any errors in communication that may have occurred following the referral process from the Hospital Discharge team. We proudly work alongside them to make these transitions as smooth as possible by both organisations. We appreciate that it can be a difficult time with a large amount of information given in a short period. Both teams do try to ensure that communication is clear at all stages and are sorry for any confusion or shortfall on this occasion.
The Review Score of 9.2 (9.163) out of 10 for Agincare Weymouth & Portland (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Agincare Weymouth & Portland (Home Care & Live-in Care) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Olivia's Journey at Agincare:
Olivia began her career with Agincare at just 19 years old, starting as a care worker in the field. Through dedication, hard work, and a passion for care, she progressed through the roles of Coordinator and Deputy Manager, and now proudly serves as Branch Manager.
Olivia's decision to join Agincare was deeply personal and inspired by her own family's experience- her grandmother received support from Agincare carers, and the compassionate care provided left a lasting impact. This motivated Olivia to pursue a career where she could make a meaningful difference in the lives of others, just as those carers did for her family.
Olivia has recently as of May 2025 has taken over as Branch manager. Her commitment to quality care and her journey through the ranks stand as a testament to both her professional growth and the opportunities for development within Agincare.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Weymouth & Portland (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Weymouth & Portland (Home Care & Live-in Care) has an Enhanced Service - more info.
