Agincare Weymouth & Portland (Home Care & Live-in Care)

Very happy with care from Agincare and staff.

If I need to change any visit time the office do their best to accommodate us. The carers are always mindful of my husbands needs and look after him very well. Some really go above and beyond in order to help.

I have always found the service provided and standards to be very high. The care my wife has received has been extremely good. I can't be more specific because I can't use names but her regular carers have an excellent connection with her and act above and beyond the call of duty. Any problems I have encountered have been very minor and dealt with right away.

I'm very happy with the care I receive from Agincare, everybody is friendly, kind and helpful.

I have found Agincare staff to be professional and caring at all aspects of my care with them exercising their duty of care at all times.

I have used the services of Agincare for the last 4 months to get me up, washed/showered and dressed each morning. They also change my stoma when necessary. Some carers are more experienced than others but all do an adequate job. All are friendly and keep to times arranged.

I very been using Agincare for the last month and a half. The service so far has been excellent.

generally very good, carers fairly good at understanding what is required-.treat my mother with dignity and ask rather than try to take over. -have formed good relationship with her and she enjoys the interaction when they visit. They seem to understand the frustration she feels about losing much of her independence and the struggle to cope with the pain. They also recognise that she has all her mental faculties and are respectful of this.

We have used Agincare for many years now. Firstly for my father who was bedridden for his final years he died at 91 and now for my mum who is 96. Mum is mobile, but has had strokes the carers are very considerate. It helps that due to her age Agincare where ever possible give her continuity of staff so they know mum well. Recently we needed to get mum to bed earlier and Agincare have met her needs and adjusted her rota to suit.

The Agincare carers are perfect for my mother's needs which are for 365 days of the year. Some carers are a lot better than others but all are of a good standard at least, so, thank you very much and I would certainly recommend Agincare overall.

I would like to thank one man for his efforts to help my Dad during January. He has been very engaging with Dad, helping him with his exercises, which he likes to do daily, helping him to learn a few new ones suitable for a 90-year-old man and also teaching him how to be safer using his stairs. Well done, you really are making a difference.

Ok. People are helpful and kind.

We would highly recommend them.

The only thing I am not happy with is having many male trainee carers we have more than our fair share it seems. The carers do not clean my wife's teeth on a regular basis although our old carers did.

The main problem is the timings between carers' visits. My partner on several occasions has had a morning call around 9.30 am and 10.30 am but the time he is dressed and seated in his armchair time has moved on half an hour. Breakfast is late and that makes lunch late. They then want to put him to bed at 7.15 pm which is far too early because there hasn't been enough time for him to have his evening meal.

We have had the support of Agincare home care for a while now assisting Dad and it has been such an amazing comfort to us knowing that he is in such safe hands. Any carer that has visited him has shown him such kindness and consideration and always ensured that his dignity is maintained. They have the utmost professionalism and are a credit to the company. Thank you so much for all that you do.

Always find the carers cheerful and eager to help. Efficient and helpful. Timekeeping on the whole is good - we have "one touch" carers who are quite often under some stress due to timing pressures but this rarely affects their work.

Prior to them leaving, they always ask if there is anything else needed.

Overall I have found Agincare very good. My mum, bless her, is fairly complex, which I appreciate. I would say 80% of the carers are excellent, show real care, make sure Mum is comfortable before they leave. The other 20% are ok but maybe need to think about what my mum is capable of doing herself, which physically is very little now, sadly. When there are any issues and I have to phone the office, they are excellent, caring and don’t make me feel a nuisance, although I would rather not have to phone. All in all I would like to thank Agincare for all they do. It would be good if we could vote for carer of the month!

We recently had a short break service assigned to us by Agincare to allow us to have time to ourselves away from my dad, who we are caring for. I have found the Weymouth Care Coordinator to be nothing but helpful with trying to assign us the short break hours under sometimes difficult circumstances and we usually come up with a compromise on dates. She has always been understanding and willing to sort things out for us, which I am very grateful for. The carers that have been placed with us have been very good with Dad, enabling us to enjoy our time out knowing that he is being well looked after.