Agincare Weymouth & Portland (Home Care & Live-in Care)

Agincare House, Admiralty Buildings, Portland, DT5 1BB
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9.2 22 Reviews
  • Agincare Weymouth & Portland (Home Care & Live-in Care), Portland
Agincare UK Weymouth provides support to the elderly, adults and children with learning disabilities and adults with mental health conditions.

The Weymouth and Portland branch can provide assistance with all aspects of personal care, shopping visits, companionship and domestic help.

The hand-selected care team are dedicated and professional and will provide the highest quality care, promoting an ethos of privacy and dignity at all times.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £15 – £32

These prices are only a guideline, please contact Agincare Weymouth & Portland (Home Care & Live-in Care) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kelli Claxton (Manager)

Agincare Weymouth & Portland (Home Care & Live-in Care) Reviews (22)

Total of 22, showing 1-20
9.2

Agincare Weymouth & Portland (Home Care & Live-in Care) has a Review Score of 9.2 (9.163) out of 10, based on 21 reviews in the last 2 years. Over all time Agincare Weymouth & Portland (Home Care & Live-in Care) has 22 reviews.

Overall Experience

  • 8
  • 12
  • 1
  • 0
  • 1

Date Published

22
6
14
21
1

Review from D D (Client) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Agincare staff to be professional and caring at all aspects of my care with them exercising their duty of care at all times.

Reply from Olivia Walsh, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you so much for your kind words. We are delighted to hear that you have found the Agincare staff to be professional and caring throughout your care. Providing compassionate and support is our top priority. Your feedback means a great deal to us. Thank you again.

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Review from G W (Client) assisted by family/friend published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used the services of Agincare for the last 4 months to get me up, washed/showered and dressed each morning. They also change my stoma when necessary. Some carers are more experienced than others but all do an adequate job. All are friendly and keep to times arranged.

Reply from Olivia Walsh, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you so much for taking the time to share your kind review! We truly appreciate your thoughtful feedback and are grateful for the opportunity to support you.It means a lot to us to know that our efforts made a positive difference. Please don't hesitate to reach out if you ever need anything in the future. Wishing you all the best!

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Review from M D (Client) assisted by family/friend published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I very been using Agincare for the last month and a half. The service so far has been excellent.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. It is lovely to hear such positive feedback

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Review from Paul D (Son of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

generally very good, carers fairly good at understanding what is required-.treat my mother with dignity and ask rather than try to take over. -have formed good relationship with her and she enjoys the interaction when they visit. They seem to understand the frustration she feels about losing much of
her independence and the struggle to cope with the pain. They also recognise that she has all her mental faculties and are respectful of this.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave us your review. It is lovely to receive positive feedback that can be shared with the team

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Review from Susan P (Daughter of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Agincare for many years now. Firstly for my father who was bedridden for his final years he died at 91 and now for my mum who is 96. Mum is mobile, but has had strokes the carers are very considerate. It helps that due to her age Agincare where ever possible give her continuity of staff
so they know mum well. Recently we needed to get mum to bed earlier and Agincare have met her needs and adjusted her rota to suit.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave a review. We are pleased to hear that the service your mum is receiving is meeting her needs

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Review from Keith B (Son of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Agincare carers are perfect for my mother's needs which are for 365 days of the year. Some carers are a lot better than others but all are of a good standard at least, so, thank you very much and I would certainly recommend Agincare overall.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to share your views with us. It is certainly nice to hear that you would recommend our services

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Review from James C (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank one man for his efforts to help my Dad during January. He has been very engaging with Dad, helping him with his exercises, which he likes to do daily, helping him to learn a few new ones suitable for a 90-year-old man and also teaching him how to be safer using his stairs. Well
done, you really are making a difference.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. It is lovely to hear such positive feedback which we will ensure is shared with the team.

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Review from D F (Client) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ok. People are helpful and kind.

Reply from Olivia Walsh, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you so much for taking the time to leave us a review and your kind words! We're grateful for your support and glad we could be part of your care journey.All the best,

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Review from Peter N (Brother of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For a good while my sister has used the carers that Agincare have provided. My sister, once she got used to them, found them to be as the title suggests caring carers. She had them on an increasing number of visits each day and was always happy to have them come into the house. There have been occasions
when the time of arrival went wrong but this was always put right quickly.
We met some of the carers over time and we always found them pleasant, competent, with good attention to detail, and gave us the feeling we had left our sister in good hands.
We would highly recommend them.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you very much for taking the time to leave us a review. It is a great compliment to hear such positivity in the support your sister received from the care staff. We will ensure your kind words and compliments are shared with the team.

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Review from William A (Client) assisted by family/friend published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, no issues and happy with the level of care.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. We are delighted to hear that you are happy with the service provided by Agincare.

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Review from Brian S (Husband of Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The only thing I am not happy with is having many male trainee carers we have more than our fair share it seems. The carers do not clean my wife's teeth on a regular basis although our old carers did.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

The presence of male trainee care workers may be a point of discomfort for some service users, particularly if you are not used to seeing as many as you may have done over the previous few weeks. It is essential for Agincare to ensure that all staff members, regardless of gender, are trained adequately and sensitively in providing personal care. I apologise for any discomfort caused during this period of time. It is completely valid to express concerns regarding the quality of care for your wife and I appreciate your feedback. I will raise your concern at the next care staff meeting and offer additional training to anybody who feels they require improvement.

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Review from Angela S (Partner of Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The main problem is the timings between carers' visits. My partner on several occasions has had a morning call around 9.30 am and 10.30 am but the time he is dressed and seated in his armchair time has moved on half an hour. Breakfast is late and that makes lunch late. They then want to put him to bed
at 7.15 pm which is far too early because there hasn't been enough time for him to have his evening meal.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I would like to apologise for any inconsistencies with the timings of your partner's visits and assure you this will be looked into.

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Review from Christine S (Wife of Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, all is positive. Carers are great and usually contact with the office is positive.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. It is always encouraging to receive positive feedback that we can share with all staff.

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Review from C C (Daughter of Client) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the support of Agincare home care for a while now assisting Dad and it has been such an amazing comfort to us knowing that he is in such safe hands. Any carer that has visited him has shown him such kindness and consideration and always ensured that his dignity is maintained. They have the
utmost professionalism and are a credit to the company. Thank you so much for all that you do.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you very much for taking the time to leave us a review. It is a great compliment to hear such positivity in the support your Dad has received from the care staff. We will ensure your kind words and compliments are shared with the team.

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Review from P G (Husband of Client) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the carers cheerful and eager to help. Efficient and helpful. Timekeeping on the whole is good - we have "one touch" carers who are quite often under some stress due to timing pressures but this rarely affects their work.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave a review. We have noted your comment regarding timing pressures and will look into this, however, we are pleased to hear that this has not affected the level of care the staff provide for your wife. As always, we will share your compliments with the care staff, and thank you for sharing your thoughts with us.

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Review from John W (Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers excellent.
Everything fine.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave a review. We will ensure your comments are passed to the care team

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Review from C W (Client) assisted by family/friend published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers very kind, helpful, courteous and respectful. My care needs are met to how I wish to be looked after, if I ask for something to be done it's sorted without a problem.
Prior to them leaving, they always ask if there is anything else needed.

Reply from Karen Ingram, Area Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you very much for your kind words about the care team. I will make sure they receive this compliment.

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Review from L B (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I have found Agincare very good. My mum, bless her, is fairly complex, which I appreciate. I would say 80% of the carers are excellent, show real care, make sure Mum is comfortable before they leave. The other 20% are ok but maybe need to think about what my mum is capable of doing herself,
which physically is very little now, sadly. When there are any issues and I have to phone the office, they are excellent, caring and don’t make me feel a nuisance, although I would rather not have to phone. All in all I would like to thank Agincare for all they do. It would be good if we could vote for carer of the month!

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Review from Sally S (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had a short break service assigned to us by Agincare to allow us to have time to ourselves away from my dad, who we are caring for. I have found the Weymouth Care Coordinator to be nothing but helpful with trying to assign us the short break hours under sometimes difficult circumstances
and we usually come up with a compromise on dates. She has always been understanding and willing to sort things out for us, which I am very grateful for. The carers that have been placed with us have been very good with Dad, enabling us to enjoy our time out knowing that he is being well looked after.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave your review. We are delighted to hear that Agincare Weymouth have been able to offer you valuable time away knowing that your dad is being well looked after. We will ensure your compliments are shared with the Care Coordinator in the Weymouth branch.

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Review from Chris C (Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor service, lack of communication from management and some carers.
Lack of understanding and wouldn't listen regarding any issues raised and because my care was being funded wouldn't listen to any complaints. I was told that as I was not paying for my care I didn't have a say about anything,
absolutely disgusting behaviour and not the way you treat your client.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to leave a review for Agincare Weymouth and I am sorry to hear of your concerns. We were aware of your concerns raised at the time which were acknowledged and responded to in a timely manner according to our complaints policy. I can confirm a full assessment was carried out with you and your wife documenting your preferences relating to the care and support you required following your 6 weeks of reablement which is funded until a full assessment is carried out. We would like to apologise for any errors in communication that may have occurred following the referral process from the Hospital Discharge team. We proudly work alongside them to make these transitions as smooth as possible by both organisations. We appreciate that it can be a difficult time with a large amount of information given in a short period. Both teams do try to ensure that communication is clear at all stages and are sorry for any confusion or shortfall on this occasion.

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Current Review Score: 9.2 (9.163)

Overview of Review Score

The Review Score of 9.2 (9.163) out of 10 for Agincare Weymouth & Portland (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.163 for Agincare Weymouth & Portland (Home Care & Live-in Care) is calculated as follows: ( (50 Excellents x 5) + (56 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 123 Ratings = 4.163

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Weymouth & Portland (Home Care & Live-in Care) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Olivia

Olivia Walsh

Job Title: Branch Manager

Joined: 2016

Olivia's Journey at Agincare:
Olivia began her career with Agincare at just 19 years old, starting as a care worker in the field. Through dedication, hard work, and a passion for care, she progressed through the roles of Coordinator and Deputy Manager, and now proudly serves as Branch Manager.


Olivia's decision to join Agincare was deeply personal and inspired by her own family's experience- her grandmother received support from Agincare carers, and the compassionate care provided left a lasting impact. This motivated Olivia to pursue a career where she could make a meaningful difference in the lives of others, just as those carers did for her family.


Olivia has recently as of May 2025 has taken over as Branch manager. Her commitment to quality care and her journey through the ranks stand as a testament to both her professional growth and the opportunities for development within Agincare.

Frequently Asked Questions about Agincare Weymouth & Portland (Home Care & Live-in Care)

What Type of Services does Agincare Weymouth & Portland (Home Care & Live-in Care) offer?

Agincare Weymouth & Portland (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Weymouth & Portland (Home Care & Live-in Care) employ?

Agincare Weymouth & Portland (Home Care & Live-in Care) employs 94 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Weymouth & Portland (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Weymouth & Portland (Home Care & Live-in Care) has an Enhanced Service - more info.