Agincare Weymouth & Portland (Home Care & Live-in Care)

Always find the carers cheerful and eager to help. Efficient and helpful. Timekeeping on the whole is good - we have "one touch" carers who are quite often under some stress due to timing pressures but this rarely affects their work.

Prior to them leaving, they always ask if there is anything else needed.

Overall I have found Agincare very good. My mum, bless her, is fairly complex, which I appreciate. I would say 80% of the carers are excellent, show real care, make sure Mum is comfortable before they leave. The other 20% are ok but maybe need to think about what my mum is capable of doing herself, which physically is very little now, sadly. When there are any issues and I have to phone the office, they are excellent, caring and don’t make me feel a nuisance, although I would rather not have to phone. All in all I would like to thank Agincare for all they do. It would be good if we could vote for carer of the month!

We recently had a short break service assigned to us by Agincare to allow us to have time to ourselves away from my dad, who we are caring for. I have found the Weymouth Care Coordinator to be nothing but helpful with trying to assign us the short break hours under sometimes difficult circumstances and we usually come up with a compromise on dates. She has always been understanding and willing to sort things out for us, which I am very grateful for. The carers that have been placed with us have been very good with Dad, enabling us to enjoy our time out knowing that he is being well looked after.

Lack of understanding and wouldn't listen regarding any issues raised and because my care was being funded wouldn't listen to any complaints. I was told that as I was not paying for my care I didn't have a say about anything, absolutely disgusting behaviour and not the way you treat your client.

Overall the care and support I receive from Agincare is very good. I am always treated with dignity. the staff are mostly patient, kind, helpful and supportive. Enabling me to stay as independent as I can be in my own home and I then feel safe and happy at home. Whenever I have a query or need to speak to someone I know, I can always phone the office and talk to a member of staff who are also very friendly and helpful and do their best to resolve any issues I might have.

Huge thanks