Agincare Weymouth & Portland (Home Care & Live-in Care)

Agincare House, Admiralty Buildings, Portland, DT5 1BB
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9.2 23 Reviews
  • Agincare Weymouth & Portland (Home Care & Live-in Care), Portland
Agincare UK Weymouth provides support to the elderly, adults and children with learning disabilities and adults with mental health conditions.

The Weymouth and Portland branch can provide assistance with all aspects of personal care, shopping visits, companionship and domestic help.

The hand-selected care team are dedicated and professional and will provide the highest quality care, promoting an ethos of privacy and dignity at all times.
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Care Provided by Agincare Weymouth & Portland (Home Care & Live-in Care)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £34
  • Weekly Live-in Care Fees: £1135 – £1735

These prices are only a guideline, please contact Agincare Weymouth & Portland (Home Care & Live-in Care) to find out the exact price for your requirements.

Contact Agincare Weymouth & Portland (Home Care & Live-in Care) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Agincare Weymouth & Portland (Home Care & Live-in Care) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Kelli Claxton (Manager)

Agincare Weymouth & Portland (Home Care & Live-in Care) Reviews (23)

9.2

Agincare Weymouth & Portland (Home Care & Live-in Care) has a Review Score of 9.2 (9.203) out of 10, based on 21 reviews in the last 2 years.
Over all time Agincare Weymouth & Portland (Home Care & Live-in Care) has 23 reviews.

Overall Experience
  • 9
  • 12
  • 1
  • 0
  • 1
Date Published
  • 23
  • 2
  • 9
  • 21
  • 2
Reviewer Connection to Agincare Weymouth & Portland (Home Care & Live-in Care)
  • 8
  • 5
  • 3
  • 3
  • 2
  • 1
  • 1
Total of 23, showing 21-23
Review from Chris C (Client) published on 23 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poor service, lack of communication from management and some carers.
Lack of understanding and wouldn't listen regarding any issues raised and because my care was being funded wouldn't listen to any complaints. I was told that as I was not paying for my care I didn't have a say about anything,
absolutely disgusting behaviour and not the way you treat your client.
Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)Thank you for taking the time to leave a review for Agincare Weymouth and I am sorry to hear of your concerns. We were aware of your concerns raised at the time which were acknowledged and responded to in a timely manner according to our complaints policy. I can confirm a full assessment was carried out with you and your wife documenting your preferences relating to the care and support you required following your 6 weeks of reablement which is funded until a full assessment is carried out. We would like to apologise for any errors in communication that may have occurred following the referral process from the Hospital Discharge team. We proudly work alongside them to make these transitions as smooth as possible by both organisations. We appreciate that it can be a difficult time with a large amount of information given in a short period. Both teams do try to ensure that communication is clear at all stages and are sorry for any confusion or shortfall on this occasion.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L H (Client) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care and support I receive from Agincare is very good. I am always treated with dignity. the staff are mostly patient, kind, helpful and supportive. Enabling me to stay as independent as I can be in my own home and I then feel safe and happy at home. Whenever I have a query or need to speak
to someone I know, I can always phone the office and talk to a member of staff who are also very friendly and helpful and do their best to resolve any issues I might have.
Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)Thank you for taking the time to share your views with us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Andrea and Suzanne S (Daughter of Client) published on 7 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I needed help quickly due to a difficult situation with my mum. We were treated with kindness, respect and staff went out of their way to help us get this in place within days. The field and office staff were fantastic and care is starting within days.
Can’t thank you enough for everything
you have done for us. Would recommend 100 %.
Huge thanks
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.203)

Overview of Review Score

The Review Score of 9.2 (9.203) out of 10 for Agincare Weymouth & Portland (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.228 for Agincare Weymouth & Portland (Home Care & Live-in Care) is calculated as follows: ( (56 Excellents x 5) + (52 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 123 Ratings = 4.228
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Agincare Weymouth & Portland (Home Care & Live-in Care) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.975
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Olivia

Olivia Walsh

Job Title: Branch Manager Joined: 2016

Olivia's Journey at Agincare:
Olivia began her career with Agincare at just 19 years old, starting as a care worker in the field. Through dedication, hard work, and a passion for care, she progressed through the roles of Coordinator and Deputy Manager, and now proudly serves as Branch Manager.


Olivia's decision to join Agincare was deeply personal and inspired by her own family's experience- her grandmother received support from Agincare carers, and the compassionate care provided left a lasting impact. This motivated Olivia to pursue a career where she could make a meaningful difference in the lives of others, just as those carers did for her family.


Olivia has recently as of May 2025 has taken over as Branch manager. Her commitment to quality care and her journey through the ranks stand as a testament to both her professional growth and the opportunities for development within Agincare.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Weymouth & Portland (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Weymouth & Portland (Home Care & Live-in Care) has an Enhanced Service - more info.