Agincare Weymouth & Portland (Home Care & Live-in Care)

Agincare House, Admiralty Buildings, Portland, DT5 1BB
Review Us
9.2 22 Reviews
  • Agincare Weymouth & Portland (Home Care & Live-in Care), Portland
Agincare UK Weymouth provides support to the elderly, adults and children with learning disabilities and adults with mental health conditions.

The Weymouth and Portland branch can provide assistance with all aspects of personal care, shopping visits, companionship and domestic help.

The hand-selected care team are dedicated and professional and will provide the highest quality care, promoting an ethos of privacy and dignity at all times.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £15 – £32

These prices are only a guideline, please contact Agincare Weymouth & Portland (Home Care & Live-in Care) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kelli Claxton (Manager)

Agincare Weymouth & Portland (Home Care & Live-in Care) Reviews (22)

Total of 22, showing 21-22
9.2

Agincare Weymouth & Portland (Home Care & Live-in Care) has a Review Score of 9.2 (9.163) out of 10, based on 21 reviews in the last 2 years. Over all time Agincare Weymouth & Portland (Home Care & Live-in Care) has 22 reviews.

Overall Experience

  • 8
  • 12
  • 1
  • 0
  • 1

Date Published

22
6
14
21
1

Review from L H (Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care and support I receive from Agincare is very good. I am always treated with dignity. the staff are mostly patient, kind, helpful and supportive. Enabling me to stay as independent as I can be in my own home and I then feel safe and happy at home. Whenever I have a query or need to speak
to someone I know, I can always phone the office and talk to a member of staff who are also very friendly and helpful and do their best to resolve any issues I might have.

Reply from Kelli Claxton, Manager at Agincare Weymouth & Portland (Home Care & Live-in Care)

Thank you for taking the time to share your views with us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrea and Suzanne S (Daughter of Client) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I needed help quickly due to a difficult situation with my mum. We were treated with kindness, respect and staff went out of their way to help us get this in place within days. The field and office staff were fantastic and care is starting within days.
Can’t thank you enough for everything
you have done for us. Would recommend 100 %.
Huge thanks

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.163)

Overview of Review Score

The Review Score of 9.2 (9.163) out of 10 for Agincare Weymouth & Portland (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.163 for Agincare Weymouth & Portland (Home Care & Live-in Care) is calculated as follows: ( (50 Excellents x 5) + (56 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 123 Ratings = 4.163

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Weymouth & Portland (Home Care & Live-in Care) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Olivia

Olivia Walsh

Job Title: Branch Manager

Joined: 2016

Olivia's Journey at Agincare:
Olivia began her career with Agincare at just 19 years old, starting as a care worker in the field. Through dedication, hard work, and a passion for care, she progressed through the roles of Coordinator and Deputy Manager, and now proudly serves as Branch Manager.


Olivia's decision to join Agincare was deeply personal and inspired by her own family's experience- her grandmother received support from Agincare carers, and the compassionate care provided left a lasting impact. This motivated Olivia to pursue a career where she could make a meaningful difference in the lives of others, just as those carers did for her family.


Olivia has recently as of May 2025 has taken over as Branch manager. Her commitment to quality care and her journey through the ranks stand as a testament to both her professional growth and the opportunities for development within Agincare.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Weymouth & Portland (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Weymouth & Portland (Home Care & Live-in Care) has an Enhanced Service - more info.