Agincare New Milton (Home Care & Live-in Care)

29 Station Road, New Milton BH25 6HR
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9.7 21 Reviews
  • Agincare New Milton (Home Care & Live-in Care), New Milton
Agincare UK New Milton is a high-quality domiciliary care service providing a combination of general home care, and more specialist home care services to those wishing to live at home.

Person-centred care is delivered to those who have a mixture of conditions, such as dementia, Alzheimer's, Parkinson’s, stroke, cancer and complex mental health needs.

A stringent recruitment procedure is in place that ensures that only those who have the best care experience are selected. They are then strictly vetted, and undergo intensive training.

Communication is key to staff, with clients, their families and carers being kept in the loop about any key care decisions.

The team treat all individuals with the utmost respect and dignity.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £13.78 – £28.74

These prices are only a guideline, please contact Agincare New Milton (Home Care & Live-in Care) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Donna Witherington (Manager)

Agincare New Milton (Home Care & Live-in Care) Reviews (21)

Total of 21, showing 21-21
9.7

Agincare New Milton (Home Care & Live-in Care) has a Review Score of 9.7 (9.697) out of 10, based on 21 reviews in the last 2 years. Over all time Agincare New Milton (Home Care & Live-in Care) has 21 reviews.

Overall Experience

  • 15
  • 5
  • 1
  • 0
  • 0

Date Published

21
5
14
21
0

Review from Becky B (Granddaughter of Client) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to say how pleased we are with the care provided by the 5 main carers for my grandma. She feels very comfortable, safe and at ease with them. They are extremely efficient, caring and reliable as well as being lovely to both her and I. The 5 of them are a real credit to Agincare.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for your lovely feedback, I will pass the feedback back to our carers,

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Agincare New Milton (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Agincare New Milton (Home Care & Live-in Care) is calculated as follows: ( (90 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 122 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare New Milton (Home Care & Live-in Care) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

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Donna Witherington

Job Title: Registered Manager

Joined: 2019

Donna joined the New Milton branch as a Registered Manager in March 2019 and has been working in care for 40 years.


Donna began working in a care home, making cups of tea and talking to the residents. This is when she discovered her love of providing care. Over the 40 years, Donna has worked in care and nursing homes, as well as supported living. Donna started working for a domiciliary care company in 2010 and discovered her passion for providing care to people in their own homes.


Donna has earned many qualifications, including Level 3 in Health and Social Care, Level 4 Team Management, Handling and Moving and currently undergoing Level 5 Team Management.


Outside of work Donna is extremely family-orientated and loves spending time with her grandchildren and taking her dog for long walks with her husband. Donna also spends her time sewing, reading and enjoying crafts.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare New Milton (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare New Milton (Home Care & Live-in Care) has an Enhanced Service - more info.