Agincare New Milton (Home Care & Live-in Care)

29 Station Road, New Milton BH25 6HR
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9.7 21 Reviews
  • Agincare New Milton (Home Care & Live-in Care), New Milton
Agincare UK New Milton is a high-quality domiciliary care service providing a combination of general home care, and more specialist home care services to those wishing to live at home.

Person-centred care is delivered to those who have a mixture of conditions, such as dementia, Alzheimer's, Parkinson’s, stroke, cancer and complex mental health needs.

A stringent recruitment procedure is in place that ensures that only those who have the best care experience are selected. They are then strictly vetted, and undergo intensive training.

Communication is key to staff, with clients, their families and carers being kept in the loop about any key care decisions.

The team treat all individuals with the utmost respect and dignity.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £13.78 – £28.74

These prices are only a guideline, please contact Agincare New Milton (Home Care & Live-in Care) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Donna Witherington (Manager)

Agincare New Milton (Home Care & Live-in Care) Reviews (21)

Total of 21, showing 1-20
9.7

Agincare New Milton (Home Care & Live-in Care) has a Review Score of 9.7 (9.697) out of 10, based on 21 reviews in the last 2 years. Over all time Agincare New Milton (Home Care & Live-in Care) has 21 reviews.

Overall Experience

  • 15
  • 5
  • 1
  • 0
  • 0

Date Published

21
5
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21
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Review from Pauline R (Daughter of Client) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has a regular carer once a day to help with his morning hygiene needs. He was sadly suddenly struck down with a flu type virus recently so I called the office to ask for extra help - at lunchtime and evening whilst he convalesced. They couldn't have been more helpful and obliging and got the
extra care sorted promptly.
This isn't the first time they've helped out. Big shout out to the very friendly and efficient office staff and of course, to the wonderful carers. I live some distance away so knowing professional help is on hand when we need it is so reassuring for my dad and the family. Thankfully he's much better now.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for your lovely review, and kind words I will pass over to the office team and carers.

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Review from D M (Sister of Client) published on 30 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are really lovely, the only thing that's wrong is the time they come to put my brother to bed but there we go. We have some really nice carers that come to sort my brother out for the day, all good.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for taking you time add a review and i will pass you lovely words to the carers. I will also look a the times of your evening visit for a later time.

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Review from Jane S (Wife of Client) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had carers coming to help me care for my husband in the last couple of months of his life. I always felt comfortable having them in my home. They were friendly, compassionate, efficient and vigilant in their care. I am grateful for the care they provided. They genuinely cared which meant a lot.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for your lovely review I will let all the carers know.

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Review from P D (Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are good at what they do, some are better than others. Some, usually the female carers, go the extra mile. They not only take great care of my personal needs and hygiene but also ensure my kitchen is neat and clean and tidy after they've finished. They do my washing and tumble drying and
fold my clothes, and ensure clean clothes are always available. They also check the fridge regularly to ensure nothing is bad
I am afraid that the male carers do not do much more than the basics, hygiene and food,, and leave. I've found food left out on the counter when it should be in the fridge, washing might be done, but no drying, or the tumble dryer has been used without cleaning out filters and water from previous use. I've asked for this to be done as it is a fire risk to re-start without the safety rules being used
Overall though, the care I receive on. a daily basis is good, and often excellent.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for your review, I will talk to the male carer that visit you.

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Review from Dan B (Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, I am very happy with all staff members that have helped me out this month. The help I have received allows me to expend my limited energy on better things. Staff have gone above and beyond in their efforts to assist me. Thanks everyone.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

thank you for your lovely review, we are please to hear the carer go above and beyond and will let them know.

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Review from Susan W (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Supplied care very quickly for 4 visits a day for the client's return home from hospital. The carers kept excellent time and were very kind, supportive, cheerful and friendly. Communication with the office staff was very efficient.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for the lovely review, I will pass it on to the carers who attended to your mother.

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Review from F C (Client) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am currently content, thank you.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for taking the time to review our company.

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Review from Debbie F (Daughter of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was unsure at first because she didn't think and couldn't accept that she needed help.
I live a long way from her and feel helpless. I am so thankful and happy with Agincare, who has been excellent and professional. Mom loves her carers and tells me they are so kind and helpful, describes them
as excellent. Of course, she has her favourites but praises them all.
So, thank you to all the staff and carers for doing a fantastic job. I honestly don't know what we would do without you.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for the lovely review, I am so pleased that you are happy with the care provided. I will pass on to all the carers that attend to your mum.

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Review from R J (Husband of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has been excellent. A special mention for two of the carers who have attended my wife most times during our stay, for their cheerfulness and diligence in their care.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for your lovely review, I will pass this on and let the 2 carers who attended your wife.

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Review from Debra W (Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a very serious back operation, the support from the two ladies was wonderful. I needed help with showering and dressing each day.
I'm very grateful and would like to thank them.
A cheery smile and a good cup of tea at the beginning of my day made my recovery easier.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for your feedback, I will pass on your lovely comment to the ladies who helped you.

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Review from R G (Husband of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my wife has been well cared for and has good relationships with her regular carers. However, we have experienced some issues with management and timings of carers calling which has caused some anxiety. Hopefully, this will resolve itself.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for your review, I will pass on your kind word to the carers, regarding the issues with management, I thought this was resolved during our phone call, please contact me on 01425 614600 and I will be happy to arrange a meeting. Thank you.

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Review from P D (Client) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was nervous for the first visit but my carer was kind and understood it was all new to me.
They are gentle and helpful and I found I enjoyed my shower and felt safe for the first time for ages - Very good! Nice to be pampered.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for taking the time to review Agincare New Milton, we are happy that you feel safe now.

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Review from P D (Client) assisted by family/friend published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly professional. Would recommend.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thanking for taking the time to review Agincare New Milton, we are pleased you are happy with the service.

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Review from Rachel M (Daughter of Client) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Agincare staff are friendly and professional. My mum's regular carers come 5 days a week, 4 times a day, and treat my mum with dignity and respect at all times. The care we receive is outstanding and a great comfort to my mum and the rest of the family. My mum is so happy to see a regular carer.
They treat Mum like family. She waits for them day and night. One of the good things we really like is that the same carers come. Thank you Agincare Newmilton.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for taking the time to review Agincare New Milton, I will let our carers know the positive impact the carer has on you your mother.

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Review from A J (Daughter of Client) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Dad receives is very good. We feel very lucky that Dad has the same two carers 4x daily/six days per week. They are a wonderful couple who have become like friends to Dad, Mum and myself. They are very caring and show Dad respect and dignity in providing the very personal care he requires.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for your kind words, our team take huge pride in the trust you place in us to care for your loved ones and all the carers who visit Dad really look forward to their visits and spending time with her. The team will be thrilled to hear your kind words, thank you!

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Review from Pauline R (Wife of Client) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very pleased and satisfied with carers and office staff always willing to listen.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for taking your time to give a nice review

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Review from P B (Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Excellent service.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you so much for your lovely comment; it was very nice to hear.

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Review from T C (Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are always very helpful. Timing is sometimes an issue.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you for taking the time to give us a review; we are looking at the timing of your visit for you.

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Review from Peter S (Son of Client) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the positive side, Dad has responded well to regular carers at regular times. His health has improved and he is cooperating happily, despite his declining dementia. A regular routine also ensures my father is now eating and drinking better.
On the negative side, local management appear inefficient
in responding to email requests and calls. Carers appear to be overstretched, leading to rushed care. Continuity of care from cover staff is occasionally poor, especially if they have not met my dad before. We also feel the varied mileage claim is unfair and should be standardised for all clients.

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Review from D H (Son of Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic carers with great service and care.

Reply from Donna Witherington, Manager at Agincare New Milton (Home Care & Live-in Care)

Thank you so much for such a positive review, it is always a pleasure to receive such complimentary feedback regarding our staff team, which I will of course share with them.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Agincare New Milton (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Agincare New Milton (Home Care & Live-in Care) is calculated as follows: ( (90 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 122 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare New Milton (Home Care & Live-in Care) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

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Donna Witherington

Job Title: Registered Manager

Joined: 2019

Donna joined the New Milton branch as a Registered Manager in March 2019 and has been working in care for 40 years.


Donna began working in a care home, making cups of tea and talking to the residents. This is when she discovered her love of providing care. Over the 40 years, Donna has worked in care and nursing homes, as well as supported living. Donna started working for a domiciliary care company in 2010 and discovered her passion for providing care to people in their own homes.


Donna has earned many qualifications, including Level 3 in Health and Social Care, Level 4 Team Management, Handling and Moving and currently undergoing Level 5 Team Management.


Outside of work Donna is extremely family-orientated and loves spending time with her grandchildren and taking her dog for long walks with her husband. Donna also spends her time sewing, reading and enjoying crafts.

Frequently Asked Questions about Agincare New Milton (Home Care & Live-in Care)

What Type of Services does Agincare New Milton (Home Care & Live-in Care) offer?

Agincare New Milton (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare New Milton (Home Care & Live-in Care) employ?

Agincare New Milton (Home Care & Live-in Care) employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare New Milton (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare New Milton (Home Care & Live-in Care) has an Enhanced Service - more info.