28A High Street, Andover SP10 1NN
The Agincare UK Andover branch provides home care to the elderly, adults and children with learning disabilities.
Home care services include personal care, shopping trips, companionship, housework, mental health care and palliative care.
Established in March 2015, Agincare UK Andover has a dedicated team of care workers working 24/7 to support clients to maintain their independence and health in their own home.
Group : Agincare UK Ltd
Person in charge: Jane Parker (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 0
Services Offered: Personal Care (on a contracted hours basis)
Care Offered: Cleaning Service • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Medication Assistance • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands
Latest Care Quality Commission* Report on Agincare UK Andover: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Agincare UK Andover has a Review Score of 7.5 (7.500)
The Review Score of 7.5 (maximum of 10) for Agincare UK Andover is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Agincare UK Andover in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Agincare UK Andover is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Agincare UK Andover is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Don G (Husband of Client) on Monday 18 December 2017. Relates to November 2017.
The overall care and support during the period under review were outstanding prior to and following a disastrous respite care week. The carers who look after my wife take a great deal of pride in their work and the outcome of their efforts.
How likely would you be to recommend Agincare UK Andover? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Good
Value for Money: Good
Mark Baker, Recruitment Business Partner at Agincare UK Andover responded to this review on 20 Dec 2017:
Thank you for the kind review and we're pleased we could reinstill your confidence in good care from your other experience.