These prices are only a guideline, please contact Agincare Andover (Home Care & Live-in Care) to find out the exact price for your requirements.
Agincare Andover (Home Care & Live-in Care) has a Review Score of 9.4 (9.370) out of 10, based on 17 reviews in the last 2 years.
Over all time Agincare Andover (Home Care & Live-in Care) has 23 reviews.
5.0 out of 5
It is always nice to welcome them.
Thank you so much for your kind words. We're truly grateful for your feedback and delighted to hear that our staff have been providing the respectful, professional, and dignified care your husband deserves. It means a great deal to know that our visits bring comfort and support to your home. We look forward to continuing to provide the same standard of care you can rely on.
5.0 out of 5
Thank you so much for your kind words and thoughtful review. We're delighted to hear that you've had such a positive experience with our team at Agincare Andover. Providing professional, compassionate care with a personal touch is exactly what we strive for, and it's wonderful to know that came through in your experience. Your recommendation means a lot to us, and we'll be sure to pass on your lovely feedback to the whole team. Thank you again
4.0 out of 5
Thank you so much for taking the time to share your experience with us. We're delighted to hear that our carers are attentive ensuring your safety, comfort and needs are always to your needs and ensure your safety and comfort are a top prioritised. It's great to know they're thorough and responsive to any additional requests. If there's ever anything more we can do to enhance your experience, please don't hesitate to let us know.
5.0 out of 5
Thank you for taking the time to give us feedback on our service. It is truly appreciated and welcomed. We will share this with our wonderful care team.
4.0 out of 5
Thank you for taking the time to provide feedback on the service that you have received. It is always appreciated and we will pass this on to the carers that have visited you.
2.0 out of 5
Thank you for taking the time to share your concerns. We sincerely apologise that your father's care has not met your expectations, and I understand the frustration this has caused. We are addressing the issues you mentioned. We will ensure that your father is consistently encouraged to maintain proper hygiene, and I will personally work with our team to improve the timing and quality of visits to better fit his routine. Additionally, we will ensure that his clothing is regularly checked and kept clean, as this is a basic and important aspect of his care. While we appreciate your kind words about our staff, we know that friendliness alone is not enough, and we are committed to improving in the areas where we've fallen short. Please feel free to contact us directly on 01264 369491 so we can further discuss how we can provide the level of care your father deserves.
5.0 out of 5
Thank you for your review, it is lovely to hear that you are happy with the carers.
4.0 out of 5
Thank you for taking the time to share your experience with us. we sincerely appreciate your feedback and understand how important flexible care arrangements are. I'm sorry to hear that the current scheduling has added to the challenges you face, especially during the school holidays. We strive to provide the best support possible and I regret that we fell short in accommodating your needs for adjusted care hours. We would love to discuss this further and explore how we can better meet your requirements. Please feel free to reach out to us directly by contacting the office, so we can work together to find a solution that fits your family's needs. Thank you for your continued trust in Agincare. Your feedback is invaluable in helping us improve our services.
3.0 out of 5
Thank you for bringing your concerns to our attention. We genuinely regret to hear about the difficulties you and your father have experienced with our services. It's clear that we did not meet your expectations and for that, we sincerely apologise. Medication administration and proper care planning are critical, especially for clients living with dementia. We are particularly concerned about the instances of poor communication and meal preparation. These are areas we take seriously and your feedback highlights the need for improvement. We would appreciate the opportunity to discuss your experiences in more detail. Please reach out to us by contacting the office so we can address these issues and ensure your father receives the quality care he deserves. Thank you for your patience and for helping us improve our services.
5.0 out of 5
I am so pleased to see that you feel you receive good care from our staff, thank you for taking the time to leave us a review.
5.0 out of 5
Thank you so much for the lovely review that you have added for Agincare Andover, it is so heartwarming to hear how compassionate and friendly you and your husband find the staff.
5.0 out of 5
Thank you for your review, it is lovely to hear you refer to the staff team as an excellent group. I would however like to sincerely apologise for the difficulties at times with the scheduling and communication with the office this is something that we are working hard to improve.
4.0 out of 5
Thank you for your review, it is lovely to hear that you find the carers good and friendly. I would however like to sincerely apologise for the difficulties with communication from the office this is something that we are working hard to improve.
5.0 out of 5
Good morning, thank you so much for such a lovely review, it is so nice to read that you are treated with dignity & respect by smiling and engaging staff.
5.0 out of 5
Thank you so much for such a positive review of the service provided to your mum. Staff take great pleasure in her support – I will of course pass on your comments to them as well as the office staff member who undertook the recent review.
5.0 out of 5
Thank you so much for such a positive review, it is always a pleasure to receive such complimentary feedback regarding our staff team, which I will of course share with them.
4.0 out of 5
I am so pleased that your recent review went well and that you are happy with the service we are providing.
2.0 out of 5
4.0 out of 5
2.0 out of 5
The Review Score of 9.4 (9.370) out of 10 for Agincare Andover (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Agincare Andover (Home Care & Live-in Care) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Steve joined the Andover branch as a Registered Manager in November 2022 and has worked in care for 30 years.
Steve has a range of experience within the care sector, working in Adult and Children Services and taking on a variety of roles to be able to take on the role he is in today. Steve has previously worked as a carer, support worker, senior manager, and area manager in both residential services and domiciliary care, and is now a registered manager.
With 30 years in the industry, Steve has gained many qualifications, including NVQ Levels 2, 3 & 4 and management training.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Andover (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Andover (Home Care & Live-in Care) has an Enhanced Service - more info.
