Agincare Andover (Home Care & Live-in Care)

Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that our team were able to support you following your fall and that you found them to be polite, kind and helpful throughout your care. Your kind words mean a great deal to us, and we will be sure to pass your thanks on to everyone involved in your care; they will be delighted to know they made such a positive difference. It has been a privilege to support you, and while we will miss seeing you, too, we wish you all the very best with your continued recovery and future. Take care and thank you again for your wonderful feedback. Read less

Thank you so much for your wonderful feedback. We are delighted to hear that your first experience with our care team has been such a positive one. Your kind words about our carers being caring, kind and professional mean a great deal to us, and we will make sure your comments are shared with the team. They work hard to provide compassionate, person-centred care, so it is always rewarding to know their efforts have made such a positive difference. Thank you for taking the time to leave this lovely review and for recommending our service. We truly appreciate your support. Read less

Thank you so much for taking the time to share your experience with us. We are delighted to hear that you are pleased with the support you receive and that our carers have been able to assist you with your showering and meal preparation.

We understand how challenging things can be following your hospital stays and stroke, and we are pleased that our team has been able to help you maintain your independence and confidence at home. It is wonderful to hear that our carers are providing the support you need while treating you with kindness, respect, and professionalism.

Thank you once again for your lovely feedback. We will be sure to share your kind words with the team, as they will mean a great deal to them. Read less

Thank you for taking the time to leave us your feedback. We are delighted to hear that our carers have been respectful and have supported you in the way you have asked. Providing care that is dignified and person-centred is very important to us. We are sorry to hear that your bedtimes and morning visits have meant you have been spending longer in bed than you would like. Your comfort and preferences are important, and we appreciate you bringing this to our attention. We will review your care schedule with you to see if there are any adjustments we can make to better meet your wishes. Thank you again for your valuable feedback. It helps us to continually improve the care we provide. Read less

Thank you so much for your wonderful feedback. We are delighted to hear that you and your mother have had such a positive experience with our care team. It is lovely to know that the carers have built such a warm and happy relationship with your mother, and that their visits are filled with laughter and positivity. We truly believe that care should not only support people physically, but also bring comfort, companionship, and joy. We are also pleased to hear that communication has been effective and that any concerns or updates are being shared appropriately through the communication book or directly with you and your partner. Maintaining open communication with families is extremely important to us.

Thank you again for your recommendation and for taking the time to share your experience. Your kind words will be passed on to the team and will mean a great deal to them. Read less

Thank you so much for your lovely review. We are so pleased to hear how happy you are with the support you receive from our team. It's wonderful to know that the regular visits have made such a positive difference and that the support provided helps make day-to-day tasks that little bit easier for you. Going the extra mile, whether that's helping with laundry, collecting prescriptions, or simply bringing a smile and laughter during visits, is exactly the kind of person-centred care we always strive to provide. We will make sure your kind words are shared with the care worker involved, as feedback like this means so much to our team. Thank you again for taking the time to leave such thoughtful feedback and for allowing us to support you. Read less

Your kind feedback will be shared with the carers, and we truly appreciate you taking the time to leave this review. Read less

Your comments are greatly appreciated and will be shared with the team involved, who will be encouraged to know the difference their support has made. We wish your husband continued progress and recovery, and thank you again for allowing us to be part of his care journey. Read less

Thank you so much for your kind words and thoughtful review. We're delighted to hear that you've had such a positive experience with our team at Agincare Andover. Providing professional, compassionate care with a personal touch is exactly what we strive for, and it's wonderful to know that came through in your experience. Your recommendation means a lot to us, and we'll be sure to pass on your lovely feedback to the whole team. Thank you again Read less

Thank you so much for taking the time to share your experience with us. We're delighted to hear that our carers are attentive ensuring your safety, comfort and needs are always to your needs and ensure your safety and comfort are a top prioritised. It's great to know they're thorough and responsive to any additional requests. If there's ever anything more we can do to enhance your experience, please don't hesitate to let us know. Read less

Thank you for taking the time to share your concerns. We sincerely apologise that your father's care has not met your expectations, and I understand the frustration this has caused. We are addressing the issues you mentioned. We will ensure that your father is consistently encouraged to maintain proper hygiene, and I will personally work with our team to improve the timing and quality of visits to better fit his routine. Additionally, we will ensure that his clothing is regularly checked and kept clean, as this is a basic and important aspect of his care. While we appreciate your kind words about our staff, we know that friendliness alone is not enough, and we are committed to improving in the areas where we've fallen short. Please feel free to contact us directly on 01264 369491 so we can further discuss how we can provide the level of care your father deserves. Read less

Thank you for taking the time to share your experience with us. we sincerely appreciate your feedback and understand how important flexible care arrangements are. I'm sorry to hear that the current scheduling has added to the challenges you face, especially during the school holidays. We strive to provide the best support possible and I regret that we fell short in accommodating your needs for adjusted care hours. We would love to discuss this further and explore how we can better meet your requirements. Please feel free to reach out to us directly by contacting the office, so we can work together to find a solution that fits your family's needs. Thank you for your continued trust in Agincare. Your feedback is invaluable in helping us improve our services. Read less

Thank you for bringing your concerns to our attention. We genuinely regret to hear about the difficulties you and your father have experienced with our services. It's clear that we did not meet your expectations and for that, we sincerely apologise. Medication administration and proper care planning are critical, especially for clients living with dementia. We are particularly concerned about the instances of poor communication and meal preparation. These are areas we take seriously and your feedback highlights the need for improvement. We would appreciate the opportunity to discuss your experiences in more detail. Please reach out to us by contacting the office so we can address these issues and ensure your father receives the quality care he deserves. Thank you for your patience and for helping us improve our services. Read less