Agincare Andover (Home Care & Live-in Care)

28A High Street, Andover SP10 1NN
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9.4 23 Reviews
  • Agincare Andover (Home Care & Live-in Care), Andover
The Agincare UK Andover branch provides home care to the elderly, adults and children with learning disabilities.

Home care services include personal care, shopping trips, companionship, housework, mental health care and palliative care.

Established in March 2015, Agincare UK Andover has a dedicated team of care workers working 24/7 to support clients to maintain their independence and health in their own home.
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Care Provided by Agincare Andover (Home Care & Live-in Care)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.80 – £34
  • Weekly Live-in Care Fees: £1135 – £1735

These prices are only a guideline, please contact Agincare Andover (Home Care & Live-in Care) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jasmine Knox (Registered Manager)

Agincare Andover (Home Care & Live-in Care) Reviews (23)

9.4

Agincare Andover (Home Care & Live-in Care) has a Review Score of 9.4 (9.370) out of 10, based on 17 reviews in the last 2 years.
Over all time Agincare Andover (Home Care & Live-in Care) has 23 reviews.

Overall Experience
  • 12
  • 7
  • 1
  • 3
  • 0
Date Published
  • 23
  • 2
  • 5
  • 17
  • 6
Reviewer Connection to Agincare Andover (Home Care & Live-in Care)
  • 12
  • 4
  • 3
  • 3
  • 1
Total of 23, showing 21-23
Review from Diane C (Client) assisted by family/friend published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no issue with the care I receive or the carers themselves as they are always polite and understanding to my needs. The only issue I have is male carers, I would prefer not. The major problem I have is the office and the rota as they don't seem to take my requests into consideration when allocating
times.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kerry-Ann C (Daughter of Client) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers themselves are brilliant and can't fault them. It is the office staff as they don't listen to the clients and on some occasions carer's opinions of times of calls around client needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Don G (Husband of Client) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care and support during the period under review were outstanding prior to and following a disastrous respite care week. The carers who look after my wife take a great deal of pride in their work and the outcome of their efforts.
Reply from Mark Baker, Recruitment Business Partner at Agincare Andover (Home Care & Live-in Care)

Thank you for the kind review and we're pleased we could reinstill your confidence in good care from your other experience.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.370)

Overview of Review Score

The Review Score of 9.4 (9.370) out of 10 for Agincare Andover (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.370 for Agincare Andover (Home Care & Live-in Care) is calculated as follows: ( (60 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 100 Ratings = 4.37
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Andover (Home Care & Live-in Care) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Steve Tayler

Job Title: Registered Manager Joined: 2022

Steve joined the Andover branch as a Registered Manager in November 2022 and has worked in care for 30 years.


Steve has a range of experience within the care sector, working in Adult and Children Services and taking on a variety of roles to be able to take on the role he is in today. Steve has previously worked as a carer, support worker, senior manager, and area manager in both residential services and domiciliary care, and is now a registered manager.


With 30 years in the industry, Steve has gained many qualifications, including NVQ Levels 2, 3 & 4 and management training.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Andover (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Andover (Home Care & Live-in Care) has an Enhanced Service - more info.