Agincare Andover (Home Care & Live-in Care)

An excellent group of carers visit us daily. They are knowledgeable, compassionate, and do an excellent job. The visit scheduling and communication by the office can at times be a little erratic, but that is not a major issue and is normally good.

Carers are good and friendly. Office staff seem to struggle with keeping clients informed! Cannot comment further since I have no experience with any other company.

Girls arrive at each visit with a greeting and a smile. Treated with respect and dignity. Talk while care is given. Happy with all carers and care given each visit. Room always tidied and soiled pads etc put in outside bin, laundry put in washing machine or if machine already in use beside machine in utility room.

We never have any problems with the staff - they are all very friendly, helpful and polite. They always treat my husband with respect and preserve his dignity at all times. They have the training and observational skills that allow them to recognise if further help is required and advise if medical help is needed.

Review went well, professional and respectful. Happy to do this.

Care workers are good but timing schedule is all over the place. Usually late but sometimes up to an hour early! When the rota times change am almost never informed. HOPELESS

After three years, the service should be better. We cannot make any plans for the day when we have no rota. We get rotas with times own but no carer. The times are a help.

I would like to be able to rely on the sits to take place as scheduled.

Carers themselves are brilliant and can't fault them. It is the office staff as they don't listen to the clients and on some occasions carer's opinions of times of calls around client needs.

I have no issue with the care I receive or the carers themselves as they are always polite and understanding to my needs. The only issue I have is male carers, I would prefer not. The major problem I have is the office and the rota as they don't seem to take my requests into consideration when allocating times.

The overall care and support during the period under review were outstanding prior to and following a disastrous respite care week. The carers who look after my wife take a great deal of pride in their work and the outcome of their efforts.