Agincare Andover (Home Care & Live-in Care)

Highly recommend this agency to any of my friends family who needs care and support.

Thank you Diane!

All the staff who visit our home provides very good support and act in a professional manner at all times. They are always respectful and look after my husband in a dignified manner.

It is always nice to welcome them.

We would happily recommend Agincare Andover to anyone looking for support at home. A good team with kind and knowledgeable carers and much appreciated by us.

I am usually asked what I need. Care is taken to see that I do not consume any food or drink which has been kept beyond the latest date for safe use. The carer will usually check if I have taken or I'm ready to take my prescribed medication, also if I am wearing my emergency alarm. The carer changes items of clothing when necessary and informs me when I need to add anything to the shopping list in the way of food and drink. Before leaving the carer reports all is done and asks if any further service is required and will promptly do anything I might mention. I have not mentioned everything the carers do but they quickly do different things at different times of the day.

During the time that Agincare has been coming into our home to give support and help to my husband, they have all shown us the utmost respect and given him dignity when assisting him in the shower and washing him. It is always a pleasure to receive them into our home with their friendly faces and cheerful demeanour.

The care service I am given is very good.

It has been a source of concern & frustration for our family. While I appreciate the friendly demeanour of the staff, the overall level of care has not met our expectations. One of the most pressing issues has been the lack of attention to basic hygiene. Despite our repeated requests, my father is not consistently encouraged to take showers, which is essential for his well-being. The timing of the caregivers' visits has been problematic. On several occasions, they have arrived late, often just before lunchtime, which disrupts my father's routine and leaves him without proper morning care. It's concerning that these visits, are instead rushed & inadequate. A significant issue is the lack of attention to his clothing. Multiple times for staff to ensure he is wearing clean clothes, yet this has not been consistently addressed. While I want to acknowledge the friendly nature of the staff, which is certainly a positive aspect, it is not enough to compensate for the shortcomings in care.

We have had daily care for my wife since July 2021. In sometimes difficult times, Agincare has always attended. They are responsive to special needs. We have good relationships with the carers and value particularly the care provided by our regular carer.

I have been with Agincare for a few years now as a service user. I am a disabled parent, and I struggle with the inability of Agincare to change my times during the school holidays, especially summer as it is 6 weeks. I have to either have the 7 am slot of term time or go without morning care. This makes an already tiring and difficult month and a half increase in difficulty and I need increased care from my young carer children if I do not have my partner staying with us. The inflexible nature of the care hours available is an issue for a family with children, as a whole. I obviously do not expect them to change the diary daily for us, however, when asking for a longer-term change of hours, such as earlier on a Sunday, we were left with cancelling Sunday care altogether as the only option. This is difficult as last-minute laundry and school preparation for the week happen on a Sunday, and I am without my care and support. I would like it to be more flexible for moving hours.

No understanding of dementia.

The carers are just like family to me.

Contact with the office is easy, helpful, and friendly.

An excellent group of carers visit us daily. They are knowledgeable, compassionate, and do an excellent job. The visit scheduling and communication by the office can at times be a little erratic, but that is not a major issue and is normally good.

Carers are good and friendly. Office staff seem to struggle with keeping clients informed! Cannot comment further since I have no experience with any other company.

Girls arrive at each visit with a greeting and a smile. Treated with respect and dignity. Talk while care is given. Happy with all carers and care given each visit. Room always tidied and soiled pads etc put in outside bin, laundry put in washing machine or if machine already in use beside machine in utility room.

We never have any problems with the staff - they are all very friendly, helpful and polite. They always treat my husband with respect and preserve his dignity at all times. They have the training and observational skills that allow them to recognise if further help is required and advise if medical help is needed.

Review went well, professional and respectful. Happy to do this.

Care workers are good but timing schedule is all over the place. Usually late but sometimes up to an hour early! When the rota times change am almost never informed. HOPELESS

After three years, the service should be better. We cannot make any plans for the day when we have no rota. We get rotas with times own but no carer. The times are a help.