Agincare Andover (Home Care & Live-in Care)

Having had a fall, I had to have carers to help me out. Every one of the team that came to me was amazing - they were polite, kind, and so helpful in every way. Please convey my thanks to all the team who came to me. I will miss them all.

This the first time we have had carers what lovely caring people. They are very kind, professional and a credit to their job, would recommend them to anyone.

I use the carers to help me in the shower + in the kitchen helping with meal preparation. I am very pleased with this service, especially when I much needed assistance now when using the shower. We had a wet room installed for my late husband's use when he was alive and having been an inpatient at two hospitals in May and a stroke in November 2025 I now find I need assistance with my arm (damaged) out of action. Plus I am using the grab rails and finding it difficult to balance on one leg and lean backwards to dry myself. I find the carers very helpful and always polite.

They have been very respectful and have done everything I have asked them to. The only negative has been that I have been put to bed very early and have not got up till late so its being a long time in my bed.

If there is any issues they do use the communication book or come and yell myself or my partner. Highly recommend

I look forward to her visit as she gets a lot done but most importantly she is fun and we have a laugh.

There has always been a good service from all of the visiting carers visiting Shirley for her weekly shower. The different carers have always been patient, thorough and put Shirley's needs first, sometimes in difficult situations, always stating if there were any specific issues that needed attention, such as skin sores etc.

My review applies to support for my husband following his discharge from hospital in June 2026. All the carers who attended our home were very professional, caring and very mindful of his situation, I can't fault any of them. Under their care he improved in his mobility and wellbeing.

Thank you Diane!

All the staff who visit our home provides very good support and act in a professional manner at all times. They are always respectful and look after my husband in a dignified manner.

It is always nice to welcome them.

We would happily recommend Agincare Andover to anyone looking for support at home. A good team with kind and knowledgeable carers and much appreciated by us.

I am usually asked what I need. Care is taken to see that I do not consume any food or drink which has been kept beyond the latest date for safe use. The carer will usually check if I have taken or I'm ready to take my prescribed medication, also if I am wearing my emergency alarm. The carer changes items of clothing when necessary and informs me when I need to add anything to the shopping list in the way of food and drink. Before leaving the carer reports all is done and asks if any further service is required and will promptly do anything I might mention. I have not mentioned everything the carers do but they quickly do different things at different times of the day.

During the time that Agincare has been coming into our home to give support and help to my husband, they have all shown us the utmost respect and given him dignity when assisting him in the shower and washing him. It is always a pleasure to receive them into our home with their friendly faces and cheerful demeanour.

The care service I am given is very good.

It has been a source of concern & frustration for our family. While I appreciate the friendly demeanour of the staff, the overall level of care has not met our expectations. One of the most pressing issues has been the lack of attention to basic hygiene. Despite our repeated requests, my father is not consistently encouraged to take showers, which is essential for his well-being. The timing of the caregivers' visits has been problematic. On several occasions, they have arrived late, often just before lunchtime, which disrupts my father's routine and leaves him without proper morning care. It's concerning that these visits, are instead rushed & inadequate. A significant issue is the lack of attention to his clothing. Multiple times for staff to ensure he is wearing clean clothes, yet this has not been consistently addressed. While I want to acknowledge the friendly nature of the staff, which is certainly a positive aspect, it is not enough to compensate for the shortcomings in care.

We have had daily care for my wife since July 2021. In sometimes difficult times, Agincare has always attended. They are responsive to special needs. We have good relationships with the carers and value particularly the care provided by our regular carer.

I have been with Agincare for a few years now as a service user. I am a disabled parent, and I struggle with the inability of Agincare to change my times during the school holidays, especially summer as it is 6 weeks. I have to either have the 7 am slot of term time or go without morning care. This makes an already tiring and difficult month and a half increase in difficulty and I need increased care from my young carer children if I do not have my partner staying with us. The inflexible nature of the care hours available is an issue for a family with children, as a whole. I obviously do not expect them to change the diary daily for us, however, when asking for a longer-term change of hours, such as earlier on a Sunday, we were left with cancelling Sunday care altogether as the only option. This is difficult as last-minute laundry and school preparation for the week happen on a Sunday, and I am without my care and support. I would like it to be more flexible for moving hours.

No understanding of dementia.

The carers are just like family to me.

Contact with the office is easy, helpful, and friendly.