Agincare Dorchester (Home Care & Live-in Care)

24 Cornwall Road, Dorchester DT1 1RX
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9.5 26 Reviews
  • Agincare Dorchester (Home Care & Live-in Care), Dorchester
Agincare UK Dorchester offers domiciliary care, respite care, palliative care and other home care services.

Expert care is provided for those who have dementia, Alzheimer's, Parkinson’s, learning disabilities or who have suffered strokes. Non-weight bearing care is also available for those that have difficulty eating.

Care packages are tailored to the unique needs of the individual, helping them to live independently at home for as long as possible.

Staff are selected that are compassionate, kind and who have good knowledge and experience. The dignity and respect of clients is promoted by staff at all times.
Clients, relatives and carers are kept up to date on all major care decisions.
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Care Provided by Agincare Dorchester (Home Care & Live-in Care)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.80 – £34
  • Weekly Live-in Care Fees: £1135 – £1735

These prices are only a guideline, please contact Agincare Dorchester (Home Care & Live-in Care) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Carly Trevett (Manager)

Agincare Dorchester (Home Care & Live-in Care) Reviews (26)

9.5

Agincare Dorchester (Home Care & Live-in Care) has a Review Score of 9.5 (9.486) out of 10, based on 23 reviews in the last 2 years.
Over all time Agincare Dorchester (Home Care & Live-in Care) has 26 reviews.

Overall Experience
  • 13
  • 10
  • 2
  • 1
  • 0
Date Published
  • 26
  • 1
  • 7
  • 23
  • 3
Reviewer Connection to Agincare Dorchester (Home Care & Live-in Care)
  • 17
  • 5
  • 2
  • 2
Total of 26, showing 21-26
Review from Karen H (Daughter of Client) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my mother has been really good, friendly and courteous. My mother has stage 2 Alzheimer's and as such can be more difficult to look after; as I live in Somerset some 50 miles away it was a relief to know that my mother was being looked after and had her meals cooked for her. One
particular member of the carer team, I know I cannot use names was extremely helpful and provided a really good one-to-one relationship with my mother.
Unfortunately due to a really bad fall when my Mother was out wandering, she has since been moved into full-time residential care at a care home in Taunton which is much closer to me.
I can't thank the carers enough for all they did while they were looking after Mum.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Felicity G (Client) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and support that I am receiving from the carers. They are very knowledgeable about everything and are quick with doing the chores, bedmaking, emptying the dishwasher, bringing the milk in etc. They are always very punctual as they work in Charminster, and that is where
I live. I will definitely be using you again in the future for your continuing help that I do appreciate.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you so much for taking the time to leave us a review and sharing your experience of Agincare Dorchester. I am pleased that you were happy with the service you received and we would be more than happy to assist you again in the future.
Best regards.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G S (Client) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Main negative point is having different staff. Some are more sympathetic than others. Have not been asked for my preferences. I am very independent so it is hard to find tasks that fill my one hour. May reduce to half an hour.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for your feedback. We will always try to send regular care staff however at times this is not always possible due to a number of reasons such as sickness and annual leave. We have now reduced visits to half an hour but please do reach out if any more changes are required. Best regards.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J N (Client) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff lovely - care excellent. I wish someone who works out the journey times for your carers would get in a car and do it themselves. These are mainly country roads, speed limits apply. Traffic lights, not only in towns. I live in Dorset - no motorway (thank goodness) a 30-mile journey here takes an
average of 1 to 1.5 hours. The carers' local journeys here - 6 miles - 15 to 20 minutes!
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm pleased you feel that the care you are receiving is excellent. Thank you for bringing travel times to our attention and we will continue to review our routes of care. Best regards.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M W (Wife of Client) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Get on well with most of the staff. Please to have regular visit times at the time promised on the weekly rota. Need more help with my husband at times, when he gets difficult.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for your review. I'm pleased we were able to deliver regular visit times for your husband and I wish you both the best for the future. Best regards.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jenny E (Wife of Client) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I use Agincare sitting service for my husband. I have always found that I have been able to book the date and times of my choice. The carers have all been punctual, very pleasant and helpful. They always leave the kitchen just as they found it and tidy up behind themselves. I would give ten out of ten
for the service we have received.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm pleased that you feel you are able to rate us 10/10 for the service you are receiving and will be sure to pass on your comments to the team. Best regards.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Agincare Dorchester (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.486 for Agincare Dorchester (Home Care & Live-in Care) is calculated as follows: ( (84 Excellents x 5) + (39 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 138 Ratings = 4.486
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Dorchester (Home Care & Live-in Care) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Carly Trevett

Job Title: Registered Manager Joined: 2022

Carly became a Registered Manager in 2022 and began her career in the care sector in 2013. After completing a Health and Social Care course at college, Carly started working for Agincare as a care worker. Right from the get-go, Carly knew this was the career for her.


After three years of being a care worker, Carly was approached by the manager to join the office team as a Care Coordinator, then progressing to Deputy Manager and now Registered Manager. Carly has recently completed her Level 5 in Leadership and Management in Adult Care and has achieved other qualifications such as Mental Health First Aid and Dorset Council Safeguarding.


Carly has always lived in Dorset and has recently moved into a new home with her partner in a village just outside of Dorchester. Carly loves cooking, baking, going on holiday abroad, spending time with friends and family, and more recently DIY in the new house.


"I love my job, it does have its challenges but I'm passionate about making a positive difference in people's lives - this is what it's all about for me."

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