Agincare Dorchester (Home Care & Live-in Care)

24 Cornwall Road, Dorchester DT1 1RX
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9.5 26 Reviews
  • Agincare Dorchester (Home Care & Live-in Care), Dorchester
Agincare UK Dorchester offers domiciliary care, respite care, palliative care and other home care services.

Expert care is provided for those who have dementia, Alzheimer's, Parkinson’s, learning disabilities or who have suffered strokes. Non-weight bearing care is also available for those that have difficulty eating.

Care packages are tailored to the unique needs of the individual, helping them to live independently at home for as long as possible.

Staff are selected that are compassionate, kind and who have good knowledge and experience. The dignity and respect of clients is promoted by staff at all times.
Clients, relatives and carers are kept up to date on all major care decisions.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £14 – £30

These prices are only a guideline, please contact Agincare Dorchester (Home Care & Live-in Care) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Carly Trevett (Manager)

Agincare Dorchester (Home Care & Live-in Care) Reviews (26)

9.5

Agincare Dorchester (Home Care & Live-in Care) has a Review Score of 9.5 (9.484) out of 10, based on 26 reviews in the last 2 years.
Over all time Agincare Dorchester (Home Care & Live-in Care) has 26 reviews.

Overall Experience
  • 13
  • 10
  • 2
  • 1
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Date Published
  • 26
  • 3
  • 9
  • 25
  • 1
Reviewer Connection to Agincare Dorchester (Home Care & Live-in Care)
  • 17
  • 5
  • 2
  • 2
Total of 26, showing 1-20
Review from Julie G (Daughter of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not praise Agincare enough for the care and compassion shown to my mother as her health and mobility decreased very rapidly. Mum really liked all the carers who visited her. Although she was a little unsure of the male carers to begin with, she grew in confidence and soon looked forward to
every single one of them visiting. I think this was because of their professional and caring approach - they just put her at ease even for the most personal care.
The care co-ordination staff in the office were excellent, right from the very first assessment meeting. They were totally flexible about the number and type of visits as Mum was admitted to hospital and then discharge was planned on more than one occasion.
They were exceptionally reassuring to the family during the whole time they supported us. All staff should be congratulated on their professional, caring and flexible approach. I would not hesitate to recommend their services.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you so much for the brilliant review. It was our pleasure to provide care and support to your mother and I'm very pleased that we were able to offer reassurance and flexibility during what I imagine would have been a difficult time for you all. I will be sure to share this review with the office team and care staff in Dorchester. Kindest regards.

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Review from B A (Client) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found that all carers have been most helpful and courteous. However - regarding timings - not helpful. Is it possible for me to have earlier calls in the morning? This is most important to me.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for leaving us a review. I believe we have now resolved any queries with timings but please do reach out if there is anything further we can help with. I'm very pleased to see you've found the carers helpful and courteous. Best regards.

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Review from S M (Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Im finding the carers very helpful and the service of Agincare very good.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us such a positive review. I'm pleased the carers are helpful and that you are finding the service very good. Best regards.

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Review from Margaret M (Wife of Client) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are very willing and able to help my husband, so we are happy to continue with them.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you very much for taking the time to leave us this review. We are pleased it's going well. Best regards.

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Review from M H (Client) assisted by family/friend published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each carer has been very helpful, all in different ways. Reassuring that someone is coming in each morning. If I need help again, I would like to use the service again.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for your positive review, we would be pleased to assist you again in the future, should you need some support. Take care.

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Review from S H (Client) assisted by family/friend published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
There were a lot of different carers so little continuity. Of the 7 we saw, at least one had no experience of hoisting a disabled client so we had to teach them. The others were lovely. Our main issue was the confusion over the length of time care was required (2 weeks not 6 weeks) It took a long time
to clear up and cost us more.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. We appreciate all feedback and are always looking for ways to improve our service however I am pleased that you found a majority of the staff lovely. All staff receive full training on hoisting therefore we will be in touch to gather further details. Best regards.

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Review from Elizabeth F (Client) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very good. Pleased with everything.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm happy to see that you are pleased with everything. Best regards.

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Review from D L (Client) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with help and chatting with me.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you very much for taking the time to leave us a review, I'm pleased you are happy with the help. Kind regards.

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Review from R C (Husband of Client) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally, the service has been reasonably good. The standard of the carers has varied from being very good to in some cases quite poor.
All carers have shown due respect to the client.
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Review from P B (Wife of Client) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm pleased you are happy with the care. Best regards.

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Review from D G (Client) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service I receive is good.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm pleased to read that you feel the service is good. Best regards.

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Review from J B (Client) assisted by family/friend published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers that come to me are very caring and helpful. I enjoy their company and friendly chats.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you very much for taking the time to leave us a review. I'm so pleased that you enjoy the carers company and that you feel they are caring, helpful and friendly! Best regards.

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Review from K T (Client) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been with the company (Agincare) for over 5 years and have no complaints so that speaks for itself. I am more than happy.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for leaving us a review. I'm pleased that you have been happy with the service over the past 5 years! Best regards.

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Review from L E (Client) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all care, very reliable, and friendly.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for leaving us a review. I'm so pleased that you have had a positive experience with us. Best regards.

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Review from M W (Wife of Client) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found our arrangement with Agincare to be considerate and caring. The management has always been willing to listen to our thoughts, feelings, and needs and has made adjustments whenever they can, to adjust to changes in our routine or requirements.
The carers have always shown genuine care
and friendship with my husband, and their visits make him smile and brighten his day. They have been patient, good-humoured, and kind, even when dealing with the less pleasant aspects of care. Many thanks.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you so much for taking the time to leave us such a lovely review. It does mean a lot to know that your experience with us is so positive, and I will of course pass on your comments to the rest of the team. We are committed to providing a great service and always appreciate any feedback received. Please do not hesitate to contact us if you require any further assistance.

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Review from Lorraine W (Client) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They are very helpful they wash me very well very polite and give me a laugh.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. It's lovely to see that the care workers can give you a laugh! Best regards.

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Review from Paul F (Client) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service. Lovely people. Would recommend.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm pleased to see that you are happy with the service and that you would recommend Agincare Dorchester. Best regards.

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Review from Vincent H (Client) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good, no complaints.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you so much for leaving us a review. Best regards.

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Review from Roy H (Client) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints.
Happy with carers.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm pleased that you are happy with the care staff. Best regards.

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Review from Patrick M (Husband of Client) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service throughout.
Staff and carers always competent polite and caring.
Reply from Carly Trevett, Registered Manager at Agincare Dorchester (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. I'm so pleased that staff are always competent, polite and caring! Best regards.

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Current Review Score: 9.5 (9.484)

Overview of Review Score

The Review Score of 9.5 (9.484) out of 10 for Agincare Dorchester (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.484 for Agincare Dorchester (Home Care & Live-in Care) is calculated as follows: ( (95 Excellents x 5) + (42 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 155 Ratings = 4.484
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Dorchester (Home Care & Live-in Care) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Carly Trevett

Job Title: Registered Manager Joined: 2022

Carly became a Registered Manager in 2022 and began her career in the care sector in 2013. After completing a Health and Social Care course at college, Carly started working for Agincare as a care worker. Right from the get-go, Carly knew this was the career for her.


After three years of being a care worker, Carly was approached by the manager to join the office team as a Care Coordinator, then progressing to Deputy Manager and now Registered Manager. Carly has recently completed her Level 5 in Leadership and Management in Adult Care and has achieved other qualifications such as Mental Health First Aid and Dorset Council Safeguarding.


Carly has always lived in Dorset and has recently moved into a new home with her partner in a village just outside of Dorchester. Carly loves cooking, baking, going on holiday abroad, spending time with friends and family, and more recently DIY in the new house.


"I love my job, it does have its challenges but I'm passionate about making a positive difference in people's lives - this is what it's all about for me."

Frequently Asked Questions about Agincare Dorchester (Home Care & Live-in Care)

What Type of Services does Agincare Dorchester (Home Care & Live-in Care) offer?

Agincare Dorchester (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Dorchester (Home Care & Live-in Care) employ?

Agincare Dorchester (Home Care & Live-in Care) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Dorchester (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Dorchester (Home Care & Live-in Care) has an Enhanced Service - more info.