Agincare Dorchester (Home Care & Live-in Care)

The staff are very pleasant and always friendly, they listen to me when I'm feeling sad, and try to make me laugh. They tell me about their families and I tell them all about my life, about John my husband, and Michael my son. They do funny things to make me laugh. I look forward to seeing them and they give me nice meals and keep me nice and clean. They are my friends.

After 4 lots of previous carers these are the far best we have encountered . The carers are friendly, go above and beyond to help mum and myself if need anything done ,reliable on time if late get message to us also giving timetables each week so we know who and what time there in and they do a chart of every visit we can see and know mums been seen to so we don't have to worry a really really great company

Agincare was recommended to me via Dorset County Council for the provision of home care for my mother. From the outset it was clear that the Dorchester team were fully engaged in terms of communication, flexibility and professionalism, all of which were to be constant throughout their engagement. Despite my mother being naturally unhappy in needing extra care for things around the home she would normally do for herself, plus initially being quite resentful and impatient with the carers assigned to her, all the caring staff in attendance soon won her over and became welcome on most visits. Having to arrange home care for an elderly, lonely parent is quite daunting but I can honestly say in my own experience, Agincare were fantastic and I would highly recommend them being considered for anybody else looking for trusted, professional and transparent care at home.

Please ask carers to check if Margaret's legs are swollen.

They were exceptionally reassuring to the family during the whole time they supported us. All staff should be congratulated on their professional, caring and flexible approach. I would not hesitate to recommend their services.

I have found that all carers have been most helpful and courteous. However - regarding timings - not helpful. Is it possible for me to have earlier calls in the morning? This is most important to me.

Im finding the carers very helpful and the service of Agincare very good.

All carers are very willing and able to help my husband, so we are happy to continue with them.

Each carer has been very helpful, all in different ways. Reassuring that someone is coming in each morning. If I need help again, I would like to use the service again.

There were a lot of different carers so little continuity. Of the 7 we saw, at least one had no experience of hoisting a disabled client so we had to teach them. The others were lovely. Our main issue was the confusion over the length of time care was required (2 weeks not 6 weeks) It took a long time to clear up and cost us more.

All very good. Pleased with everything.

Very happy with help and chatting with me.

All carers have shown due respect to the client.

Happy with the care.

The service I receive is good.

All the carers that come to me are very caring and helpful. I enjoy their company and friendly chats.

I have been with the company (Agincare) for over 5 years and have no complaints so that speaks for itself. I am more than happy.

Excellent in all care, very reliable, and friendly.

The carers have always shown genuine care and friendship with my husband, and their visits make him smile and brighten his day. They have been patient, good-humoured, and kind, even when dealing with the less pleasant aspects of care. Many thanks.

They are very helpful they wash me very well very polite and give me a laugh.