Allcare Shropshire Ltd

They understand me as I have complex mental health needs and they are the best. I especially like two male carers as they take me shopping and help me in the bath. They know how to help me shave as I worry about that a lot.

Look after me very well, know all my needs as I have a learning disability, my life is better with Allcare in it. They protect me as I am vulnerable, especially from financial abuse. I can talk to them, especially a certain male carer, he's my favourite carer. We do man things like go to the pub sometimes for dinner.

My mother has been using Allcare approx 5 years. The care she receives is excellent. She really looks forward to seeing them. We know if there is a problem or if she is unwell they will get in touch. So it makes us feel at ease, that they will get in touch if needed. The staff treat her with dignity. The whole care provided between staff/management and service user is excellent, communication is good. Our mother can stay in her own home with the care and support of Allcare.

Very polite and tidy.
A very few carers smoke but not in the house or on the premises but you can smell it on their clothes.
The carers keep very much to their visitors times.

I have been using the services of Allcare for about 12 years now. Without them, I would be lost. My first carer, who I still have, is a friend to me. I prefer having my regular carers rather than having different ones, but they all generally carry out my care plan.

When your parent requires carers to enable them to live at home and you live many miles away, then it is very important that the Care Company offer a high standard of care and provide good feedback to the family as well as developing a good rapport to enable the family to believe their parents are in safe hands.
I believe that Allcare Shropshire managed to achieve this. I was able to discuss my parent needs to focus my visits to ensure that his needs were met. I found all the carers were friendly, trustworthy and professional. The supervisor kept me informed and updated on any issue/concerns that I had or needed to know about. Most of all Dad was happy with the care that he was receiving and enabled him to achieve his wish of remaining in his own home,

It is with great regret that Mum's care only switched to Allcare in the last few months of her time at home. I'd assumed (wrongly) that all home care agencies were similar in the quality of the care they'd provide, so didn't switch providers until she was recently returning from a visit to the hospital. The difference was staggering, and is down to a combination of great personnel, fully motivated by good quality management..... it always made you smile when you'd hear the chatter and chuckles coming from the bathroom, as mum was being readied for bed, etc.

It was clear that the staff didn't just come into her house and do whatever they were told to do, but came in and did a full assessment of mum and her surroundings, feeding back if there were any areas of concern. Given that my brother and myself live more than two and a half hours away, it was such a comfort to know that she was in such caring and capable hands.

Thanks again.

John & Keith Lewis

Very pleased with the work they provide.

Not happy with some of the night visits too early to go to bed eg 18:00 would feel much happier if the careers could visit later and on some occasions only one visit some weekends other than that we can't fault the service provided by the team

I cannot praise Allcare and their staff highly enough. They have provided exemplary service to my mother-in-law for five years now. She has very advanced dementia and can do nothing for herself. The staff are always attentive and supportive and have enabled me and my husband to provide for my mother-in-law's needs in a way we never knew could be possible. Thank you so much! I have already recommended Allcare to another couple who also found them very helpful. We did have experience of another agency prior to Allcare and know how bad things can be so if you are fortunate to be in the area in which Allcare work, don't hesitate to contact them.

I switched to Allcare from another agency as the other agency was unreliable and Allcare were more local. Allcare has proved to be very reliable and the care staff are excellent and friendly.

The quality of care given to my father is quite good but I find that a few of the care workers are unable to prepare and cook simple basic food, like cream potatoes or even cook them properly, making a salad, cooking eggs.

I am very pleased with the care I receive from this company.

Excellent staff, all of whom think and care about what they do for me. Once a day they wash and dress me and apply medication. They (two carers) attend for half an hour at a time. Truly magnificent.

Fair.

The Allcare home care agency are the second agency I have had looking after me. I can honestly say, all the staff (carers) are very kind and thoughtful. They usually arrive on time and do their very best to be helpful and see to all my requirements. The staff in the office always ring if situations change and they have to change the carer visiting or the time of the visits.

I have always found AllCare to be excellent in caring for my elderly parents. They are extremely professional with a friendly approach in providing a high standard of care and support. Nothing is ever too much trouble, they deal with problems as they arise with dignity, without compromise, and always with a smile. I can't thank AllCare enough for their continued support and wish them every success in the future.