Allcare Shropshire Ltd

The Old Red Lion, Main Road, Pontesbury, Shrewsbury SY5 0PS

Allcare Shropshire is a family run home care agency.

Founded in 2000, the home care agency gives care to individuals wanting to live in their own homes.

It offers caring home care services to people in Shrewsbury and the surrounding areas.

Allcare Shropshire has social services contracts and provides care to private clients.

The home care agency can care for adults with varying needs including learning disabilities and sensory impairment.

Allcare Shropshire also specialises in the care of elderly and disabled and its well trained staff have experience in the care of individuals with dementia.

Owner : Allcare Shropshire Ltd

Person in charge: Wendy Beesley (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Cleaning Service • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Allcare Shropshire Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.1 (maximum of 10) for Allcare Shropshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Allcare Shropshire Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 17 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.634 for Allcare Shropshire Ltd is calculated as follows: ( (75 Excellents x 5) + (15 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 101 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 2.5 Points relating to the number of positive Reviews for Allcare Shropshire Ltd is based on 17 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5 then divided by 2 = 2.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.1 Allcare Shropshire Ltd has a Review Score of 7.1 (7.134) from 17 Reviews

Average Ratings

  • Excellent
    12
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Allcare Shropshire Ltd?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Allcare Shropshire Ltd

  • Client / Service User
    8
  • Son of Client/Service User
    5
  • Daughter of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • Husband of Client/Service User
    1
  • more

They understand me as I have complex mental health needs and they are the best. I especially like two male carers as they take me shopping and help me in the bath. They know how to help me shave as I worry about that a lot.

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   5 out of 5

Look after me very well, know all my needs as I have a learning disability, my life is better with Allcare in it. They protect me as I am vulnerable, especially from financial abuse. I can talk to them, especially a certain male carer, he's my favourite carer. We do man things like go to the pub sometimes for dinner.

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   5 out of 5

My mother has been using Allcare approx 5 years. The care she receives is excellent. She really looks forward to seeing them. We know if there is a problem or if she is unwell they will get in touch. So it makes us feel at ease, that they will get in touch if needed. The staff treat her with dignity. The whole care provided between staff/management and service user is excellent, communication is good. Our mother can stay in her own home with the care and support of Allcare.

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Very polite and tidy.
A very few carers smoke but not in the house or on the premises but you can smell it on their clothes.
The carers keep very much to their visitors times.

How likely would you be to recommend Allcare Shropshire Ltd? Likely

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Average Rating:   3.8 out of 5

Mette Douse, Public Relations at Allcare Shropshire Ltd responded to this review on 04 Apr 2017:

Thank you Bernard for taking the time to complete a review, we are pleased to see you rate our service as good.
We are however disappointed to learn that a small number of carers who visit you smell of smoke. We can only apologise for this, we pride ourselves on the high standard of our carers and the care they provide, unfortunately, there is no excuse for those that visit you to smell of smoke. We do expect the carers who do smoke to empathise how working in close proximity with people, delivering all aspects of care means that their personal hygiene is of extreme importance. We will therefore, be readdressing this issue by sending a memo out to all staff and placing a notice in our monthly staff newsletter. We will also ensure this is discussed at our next full staff meeting.

Despite this, we are over the moon to see you would be likely to recommend our service and are happy with the care you receive.

We appreciate your honesty and continued support and we look forward to seeing you at one of our afternoon teas soon.

All the best.

I have been using the services of Allcare for about 12 years now. Without them, I would be lost. My first carer, who I still have, is a friend to me. I prefer having my regular carers rather than having different ones, but they all generally carry out my care plan.

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   4.3 out of 5

When your parent requires carers to enable them to live at home and you live many miles away, then it is very important that the Care Company offer a high standard of care and provide good feedback to the family as well as developing a good rapport to enable the family to believe their parents are in safe hands.
I believe that Allcare Shropshire managed to achieve this. I was able to discuss my parent needs to focus my visits to ensure that his needs were met. I found all the carers were friendly, trustworthy and professional. The supervisor kept me informed and updated on any issue/concerns that I had or needed to know about. Most of all Dad was happy with the care that he was receiving and enabled him to achieve his wish of remaining in his own home,

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Mette Douse, Public Relations at Allcare Shropshire Ltd responded to this review on 04 Apr 2017:

David, thank you so much for your kind words, they are very much appreciated.
All the carers thoroughly enjoyed visiting your Dad.

It is with great regret that Mum's care only switched to Allcare in the last few months of her time at home. I'd assumed (wrongly) that all home care agencies were similar in the quality of the care they'd provide, so didn't switch providers until she was recently returning from a visit to the hospital. The difference was staggering, and is down to a combination of great personnel, fully motivated by good quality management..... it always made you smile when you'd hear the chatter and chuckles coming from the bathroom, as mum was being readied for bed, etc.

It was clear that the staff didn't just come into her house and do whatever they were told to do, but came in and did a full assessment of mum and her surroundings, feeding back if there were any areas of concern. Given that my brother and myself live more than two and a half hours away, it was such a comfort to know that she was in such caring and capable hands.

Thanks again.

John & Keith Lewis

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with the work they provide.

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   5 out of 5

Not happy with some of the night visits too early to go to bed eg 18:00 would feel much happier if the careers could visit later and on some occasions only one visit some weekends other than that we can't fault the service provided by the team

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

Mette Douse, Public Relations at Allcare Shropshire Ltd responded to this review on 02 Mar 2017:

Hi Lynn

Thank you for taking the time to give us your feedback.

We are understandably disappointed to hear you are not completely happy in regards to your mother's evening calls.
I understand these times were agreed on commencing your mother's care, however, it sounds like you are no longer happy with these arrangements.

As an agency, we pride ourselves on being very proactive in responding to the views and needs of our service users and their families. We would, therefore, like to review the time to one that suits you and your mother better.

In regards to weekend calls, I have been informed we originally took on the care package without weekends but this was later something we accommodated. On one occasion since starting the weekend visits we regrettably had to send one carer instead of two, these arrangements were made with your brother who was happy to step in due to a high level of staff sickness. This is not a decision we take lightly or something we are often required to do, however, in this instance, we very much appreciated his offer of assistance.

We are very pleased to see that other than the above, you are pleased with the overall care your mother is receiving and you would be likely to recommend us.

The carers inform us it is a delight to visit your mum and often leave with a smile on their faces after some friendly banter and a good old giggle.

Should you have any further issues in the future please feel free to contact our office where we would be more than happy to discuss and arrange alternatives where possible.

Thank you for your continued support, it means a lot.

Best wishes

I cannot praise Allcare and their staff highly enough. They have provided exemplary service to my mother-in-law for five years now. She has very advanced dementia and can do nothing for herself. The staff are always attentive and supportive and have enabled me and my husband to provide for my mother-in-law's needs in a way we never knew could be possible. Thank you so much! I have already recommended Allcare to another couple who also found them very helpful. We did have experience of another agency prior to Allcare and know how bad things can be so if you are fortunate to be in the area in which Allcare work, don't hesitate to contact them.

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   5 out of 5

I switched to Allcare from another agency as the other agency was unreliable and Allcare were more local. Allcare has proved to be very reliable and the care staff are excellent and friendly.

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   5 out of 5

The quality of care given to my father is quite good but I find that a few of the care workers are unable to prepare and cook simple basic food, like cream potatoes or even cook them properly, making a salad, cooking eggs.

How likely would you be to recommend Allcare Shropshire Ltd? Likely

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Average Rating:   4 out of 5

Mette Douse, Public Relations at Allcare Shropshire Ltd responded to this review on 30 Aug 2016:

Firstly we would just like to thank you for taking the time to review us, we are very pleased to hear you are happy with the care your father is receiving.

We pride ourselves on the quality of the care we provide and its great to see our carers are fulfilling our expectations when it comes to the dignity and respect of your father's needs.
In regards to your issues raised,
although we may not take on staff with expert cooking skills we do however expect a certain level of basic skill and we are disappointed to hear this may not be up to your standard. After looking into this further for you, it appears we have already dealt with your concerns regarding this issue. While we hope this matter has been resolved, please do not hesitate to contact us should this not be the case.

We would just like to take his opportunity to let you know what a pleasure it is to care for your father and how very fond we all are of him.

I am very pleased with the care I receive from this company.

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   5 out of 5

Excellent staff, all of whom think and care about what they do for me. Once a day they wash and dress me and apply medication. They (two carers) attend for half an hour at a time. Truly magnificent.

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Fair.

How likely would you be to recommend Allcare Shropshire Ltd? Likely

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Average Rating:   3 out of 5

The Allcare home care agency are the second agency I have had looking after me. I can honestly say, all the staff (carers) are very kind and thoughtful. They usually arrive on time and do their very best to be helpful and see to all my requirements. The staff in the office always ring if situations change and they have to change the carer visiting or the time of the visits.

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   5 out of 5

I have always found AllCare to be excellent in caring for my elderly parents. They are extremely professional with a friendly approach in providing a high standard of care and support. Nothing is ever too much trouble, they deal with problems as they arise with dignity, without compromise, and always with a smile. I can't thank AllCare enough for their continued support and wish them every success in the future.

How likely would you be to recommend Allcare Shropshire Ltd? Extremely Likely

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Average Rating:   5 out of 5

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