Audley Care St Elphin's Park

Dale Road South, Darley Dale, Matlock, DE4 2RH
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9.6 30 Reviews
  • Audley Care St Elphin's Park, Matlock
Audley Care provides high-quality care services to people living across the Darley Dales and surrounding area.

Not everyone needs or wants traditional care services. That’s why Audley Care’s focus is on providing tailored assistance to help you stay active, independent, and connected to the things that matter most.
The team of carers undertake regular training and build trusting, friendly relationships, allowing people to remain independent and comfortable in their own homes.

Whether it's daily help around the home, getting ready, support planning and preparing meals, companionship, assistance with medication or more specialist or live-in care, the friendly and professional team can provide as little or as much care as you need to support your needs to maintain your independence.

To find out more or to arrange a free assessment, please get in touch.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £32

Fees are dependent on services required, these can be discussed in more details at point of enquiry

These prices are only a guideline, please contact Audley Care St Elphin's Park to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sam Woodward (Branch Manager)

Audley Care St Elphin's Park Reviews (30)

Total of 30, showing 21-30
9.6

Audley Care St Elphin's Park has a Review Score of 9.6 (9.581) out of 10, based on 7 reviews in the last 2 years. Over all time Audley Care St Elphin's Park has 30 reviews.

Overall Experience

  • 23
  • 7
  • 0
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  • 0

Date Published

30
5
5
7
23

Review from Phyllis B (Client) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with all the help.

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Review from Patricia J (Client) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers here are really good and considerate. The billing has not been good for the past five years. I hope it improves. I do not actually have "care" at the moment just as housekeepers. They "care" for me well. They are not trained as housekeepers, unfortunately.

Reply from Marie Kaye at Audley Care St Elphin's Park

Thank you for your review and for your comments and feedback. I will pass on your feedback to the Branch Manager who will be in contact will you

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Review from Joan C (Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is straightforward. We find the carers are all very pleasant and helpful. Although visiting times cannot be always agreeable! We feel this is due mainly to staff shortages.

Reply from Marie Kaye at Audley Care St Elphin's Park

Thank you for your review we pride ourselves on giving good quality care. I will give your other comments to the branch manager who will be in touch with you. Thank you again for taking the time to review our service.

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Review from Rebecca D (Daughter-in-law of Client) published on 28 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this agency. They have looked after my mother and sister-in-law for a couple of months now and have been marvellous. They have been able to increase visits at short notice after hospitalisation and are always pleasant and respectful. Thank you very much from a grateful family!

Reply from Marie Kaye at Audley Care St Elphin's Park

Thank you for your positive review, I will pass on your feedback to the team it is always so lovely to receive such good feedback our teams are committed to providing outstanding services to our customers.

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Review from Vera P (Client) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this company for at least six years and have found them very kind, helpful and satisfactory in every way. I've not need for furth remarks, all been said.

Reply from Marie Kaye at Audley Care St Elphin's Park

Thank you for your review, our care workers ethos is to provide an outstanding service to all our customers.

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Review from Diana C (Daughter of Client) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley carers have exceeded our expectations in caring for my father - to allow him to stay independent at home. They have also helped out in an emergency with care when we have needed it - and also write up a good report of their visit - to enable us to see how our father is. Thank you Audley carers
for your kind, considerate and dignified help given.

Reply from Marie Kaye at Audley Care St Elphin's Park

Thank you for your positive review, I will pass on your comments to our team at St Elphin's. Our care workers always strive to give an outstanding service to our customers.

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Review from John B (Son of Client) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care at St Elphins Park, have done a wonderful job helping my frail, elderly mother to stay in her much-loved home. My mother loves her carers and describes them as kind, helpful and compassionate. They are very reliable and reached her for care calls even in the dreadful snow we had last winter.
The carers often had to abandon their cars and walk to their clients. Recently my mum's fire alarm starting 'pinging' as the battery needed changing, they not only resolved the issue but arranged a safety call from the local fire brigade (which my mum loved!) The office team are helpful, flexible and responsive and have done all they can to meet my mum's timetabling wishes. We are very grateful and recommend them without hesitation.

Reply from Marie Kaye, Regional Care Operation Manager at Audley Care St Elphin's Park

Thank you for your positive review, we take great pride in the work our care workers do to deliver a outstanding service to our customers.

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Review from P S (Client) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I had my carers I was lonely and found it difficult to do some everyday shopping, helping me with any housework i.e changing duvet covers or anything that was heavy to be lifted. Mainly though it was seeing a friendly dace and knowing that they were coming regularly and would be there to help
me with whatever problems I had to face. Excellent.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care St Elphin's Park

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide care of an excellent service to all its customers.

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Review from R L (Wife of Client) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been excellent arriving on time except when the staff are depleted due to illness. They have been efficient, willing, courteous and friendly.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care St Elphin's Park

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide care of an excellent service to all its customers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy G (Wife of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we receive is outstanding. My husbands care is very good all his needs are met to the highest standard and we start the day happy and a good relationship with our carer. The evenings are also excellent then my husband is settled into his bed clean and comfy for the night.

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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Audley Care St Elphin's Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Audley Care St Elphin's Park is calculated as follows: ( (37 Excellents x 5) + (5 Goods x 4) ) ÷ 42 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care St Elphin's Park is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (1)

Samantha

Samantha Woodward

Job Title: Care Branch Manager

Joined: 2018

Over 10 years experience in social care, Level 5 Leadership & Management Health and Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care St Elphin's Park to verify any information. View our terms and conditions. Audley Care St Elphin's Park has an Enhanced Service - more info.