Audley Care St Elphin's Park

Dale Road South, Darley Dale, Matlock, DE4 2RH
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9.6 30 Reviews
  • Audley Care St Elphin's Park, Matlock
Audley Care provides high-quality care services to people living across the Darley Dales and surrounding area.

Not everyone needs or wants traditional care services. That’s why Audley Care’s focus is on providing tailored assistance to help you stay active, independent, and connected to the things that matter most.
The team of carers undertake regular training and build trusting, friendly relationships, allowing people to remain independent and comfortable in their own homes.

Whether it's daily help around the home, getting ready, support planning and preparing meals, companionship, assistance with medication or more specialist or live-in care, the friendly and professional team can provide as little or as much care as you need to support your needs to maintain your independence.

To find out more or to arrange a free assessment, please get in touch.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £32

Fees are dependent on services required, these can be discussed in more details at point of enquiry

These prices are only a guideline, please contact Audley Care St Elphin's Park to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sam Woodward (Branch Manager)

Audley Care St Elphin's Park Reviews (30)

Total of 30, showing 1-20
9.6

Audley Care St Elphin's Park has a Review Score of 9.6 (9.581) out of 10, based on 7 reviews in the last 2 years. Over all time Audley Care St Elphin's Park has 30 reviews.

Overall Experience

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Review from M S (Client) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now used Audley Care for over 12 months and I have been and still continue to be so inpressed by the help I receive from the carers. They arrive on time without fail, are extremely helpful, courteous and friendly and I'm so pleased I decided to ask for their help. My family are also so pleased
that I am happy with the help I receive and it means they do not have to worry about me because they know I am getting first class support.
As in any organisation the overall quality is dictated and dependent on the management and Audley are very fortunate in having a manager who leads by example and sets the standard for the whole team who respond accordingly. The result is a happy , well motivated team who seem to enjoy their job and provide a first class service.

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Review from Susan C (Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I become ever more immobile the service becomes ever better, without asking changes are suggested to what I and they can do to improve my quality of life.
I use them to transport me to medical appointments. Very important as our local NHS seems determined to book appointments at unreasonable times
and difficult to access locations. It is so much better having a carer with you than struggling with a taxi.
The carers are always on time, always helpful and have been brilliant in this hot weather.
A good example was today, I had had a new fan delivered, mine had broken, and had been unable to unpack it. The care manager arrived with my rota and to look at aids for my bathroom, seeing the fan, she unpacked and set it up for me.
I would always recommend them to others.
The care manager has built a very good team, in my experience that only comes from great leadership, and there is low turnover of staff.

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Review from J S (Client) published on 7 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been pleased to receive care in my apartment especially at times when most at risk of falling such as showering and hair washing. The care I have received has been kind and thoughtful and at all times appropriate for my poor uncertain mobility. The carers have come at appropriate times with no
embarrassment for me or I hope them. My family have less concerns for my well-being giving peace of mind for all.

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Review from Shelia M (Client) published on 2 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the whole service very good, the carers are helpful and very kind and help me do things I can no longer do by myself.

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Review from R A (Client) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers came to my sole occupancy detached bungalow daily from September 2024 after recovery from a repaired hip operation in August 2024. With health improvements, they now visit Monday, Wednesday & Friday mornings only. They are prompt for their 45" visit, smartly dressed, willing to follow my
domestic requirements.
Their almost daily visits are very much appreciated.

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Review from R B (Client) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have in the past few weeks commenced receiving health care services from Audley St Elphins and cannot speak too highly of the services I have received from all the carers who visit me. They are very friendly and professional and they pay attention to every detail and nothing is too much trouble. They
arrive on time and in the unlikely event of a delay the office staff will inform me in advance. I am very happy and contented with the services I receive.
The management team are also very professional and well organised and provide me with a weekly schedule of carers and times of visits in advance. So far, I have not had occasion to contact the office staff over any concerns but should such an occasion arise I am sure they will do all they can to sort out any problems.

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Review from Lawrence D (Son of Client) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care St Elphin's Park support my mother who has early-onset Alzheimer's. The support work they provide is excellent. They often go above and beyond their role. They are friendly, conscious, and truly care about helping my mother. They provide me with regular honest updates about how things are
going and they are well-organised and cooperative. They try their best and I am very appreciative of their efforts.

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Review from C E (Daughter of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives care from Audley Care as did my father. I have nothing but praise for the ladies who help to look after Mum and this was the same for Dad. Nothing is too much trouble, every visit is carried out with professionalism and kindness. The carers here really do care and they always go above
and beyond. I know that Mum (as was the same for Dad) is very well looked after when family are unable to visit. We appreciate everything the ladies do. Management is brilliant, the care managers are always helpful, well organised and listen t any concerns.

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Review from J C (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Support and care are excellent.

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Review from S T (Son of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care's support to my parents (both in their 90's) has been fantastic. On the management side, they have offered so much responsiveness and flexibility which has been particularly helpful when my parents have returned home from lengthy stays in hospital. The care team are all very professional,
patient and kind. We are very lucky to have their support.

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Review from Ann T (Daughter of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Audley Care since about 2018 for respite care. It is so reassuring that the team now know my mother and treat her with kindness and respect, despite her increasing needs. They turn their hand to whatever is necessary. I am confident that mum will feel cared for while we are away.
I can discuss our needs with the Branch Manager and her Deputy and they happily adapt the care plans accordingly. Thank you so much to the whole team for being there for us. You are the best!

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Review from Trevor S (Husband of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Audley care workers are capable, friendly, and very caring of their charges. I feel very fortunate to have such a professional and efficient service looking after my wife.

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Review from John J (Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My plan covers 2 homecare visits daily for meals and visits fortnightly for apartment cleaning and to shops for special foodstuffs. Carers are asked to get into conversation with me and to assist with taking my dog out each time. Personal care is very seldom required, though this month I was taken to
the local hospital for urgent treatment. A watching brief is kept on security (falls etc). All carers are cheerful and cooperative if help is needed. I have said that "I don't know" against Value for Money, as this is irrelevant if you get the care you need in the village here.

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Review from Geoff H (Husband of Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving care from Audley Darley Dale for a number of years and I can honestly say that the care has been very good throughout. The care team has changed over the years but the care received has been acceptable and hopefully will continue. There is always someone available to speak
to if you have any concerns at any time. Would recommend Audley Care without a doubt.

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Review from D H (Godson of Client) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Audley Care St Elphin's Park highly enough. The care, support and time given to us has been exceptional. The staff are kind, caring, and endlessly supportive. Their care has changed both our lives as I have cared for my godmother on my own for nearly 3 years. I can not thank them
enough.

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Review from Edwin S (Husband of Client) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always on time.
They are cheerful and pleasant.
They are all willing to do anything we need.
They are gentle in handling my very delicate wife.

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Review from F H (Client) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a client of Audley Care for the last 3 months and I have received nothing but kindness, care, helpfulness and encouragement. I am very grateful.

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Review from L A (Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Audley carers to be efficient, caring and friendly and go out of their way to help with any problems I may have relating to my wellbeing. Their timekeeping is excellent too. The staff are friendly, efficient and eager to help, should I need it.

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Review from Monica S (Client) assisted by family/friend published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It would be better if the time was the same every day so you had a routine.
The carers are lovely, friendly and good at the job they do which can sometimes be very difficult. They go out of their way to offer help and advice which I appreciate and thank them for.

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Review from Grace W (Client) published on 31 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been with Audley for about five years and never had any problems. I get on well with all the carers. I'm treated with respect. Office staff are very pleasant.

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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Audley Care St Elphin's Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Audley Care St Elphin's Park is calculated as follows: ( (37 Excellents x 5) + (5 Goods x 4) ) ÷ 42 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care St Elphin's Park is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (1)

Samantha

Samantha Woodward

Job Title: Care Branch Manager

Joined: 2018

Over 10 years experience in social care, Level 5 Leadership & Management Health and Social Care.

Frequently Asked Questions about Audley Care St Elphin's Park

What Type of Services does Audley Care St Elphin's Park offer?

Audley Care St Elphin's Park offers Home Care.

How many Carers does Audley Care St Elphin's Park employ?

Audley Care St Elphin's Park employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care St Elphin's Park to verify any information. View our terms and conditions. Audley Care St Elphin's Park has an Enhanced Service - more info.