Audley Care St Elphin's Park

Dale Road South, Darley Dale, Matlock, DE4 2RH

Audley Care Ltd (Derbyshire) provide personal care assistants who are highly skilled at the delivery of domestic or specialist care to the highest standards.

Care assistants can help with getting in and out of bed, dressing, bathing, preparing medication and continence care.

Audley Care Ltd (Derbyshire) can provide support with tasks such as cooking, laundry management and housework. Support can also be given when attending appointments, collecting prescriptions as well as home from hospital support.

Audley Care Ltd (Derbyshire) is registered with the Care Quality Commission (CQC), which means the care assistants that they provide are trained and vetted for quality and assurance.

Group : Audley Care Ltd

Person in charge: Nicole Hughes (Branch Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Please call the branch for further details

Visiting: Please call the office to arrange a visit or the staff would be happy to visit you in the comfort of your own home.

Latest Care Quality Commission* Report on Audley Care St Elphin's Park: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Audley Care St Elphin's Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Audley Care St Elphin's Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Audley Care St Elphin's Park is calculated as follows: ( (17 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Audley Care St Elphin's Park is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Audley Care St Elphin's Park has a Review Score of 9.2 (9.167) from 4 Reviews

Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Audley Care St Elphin's Park?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Audley Care St Elphin's Park

  • Wife of Client/Service User
    2
  • Client / Service User
    1
  • Husband of Client/Service User
    1

Before I had my carers I was lonely and found it difficult to do some everyday shopping, helping me with any housework i.e changing duvet covers or anything that was heavy to be lifted. Mainly though it was seeing a friendly dace and knowing that they were coming regularly and would be there to help me with whatever problems I had to face. Excellent.

How likely would you be to recommend Audley Care St Elphin's Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Marie Kaye, Regional Care Operations Manager at Audley Care St Elphin's Park responded to this review on 04 May 2018:

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide care of an excellent service to all its customers.

The carers have been excellent arriving on time except when the staff are depleted due to illness. They have been efficient, willing, courteous and friendly.

How likely would you be to recommend Audley Care St Elphin's Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Marie Kaye, Regional Care Operations Manager at Audley Care St Elphin's Park responded to this review on 04 May 2018:

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide care of an excellent service to all its customers.

The care we receive is outstanding. My husbands care is very good all his needs are met to the highest standard and we start the day happy and a good relationship with our carer. The evenings are also excellent then my husband is settled into his bed clean and comfy for the night.

How likely would you be to recommend Audley Care St Elphin's Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

For about two years now my wife has been receiving care at home provided by Audley. Although there have been changes in staff the care provided has not been compromised. My wife is unable to converse with people and is therefore difficult to deal with but the Audley carers have all found ways to interact with her and provide the care needed. We live in a rural community with sometimes challenging weather conditions making travel difficult but the carers have always attended without fail. They have always provided the necessary care and consideration and informed me of any problems pertaining to her condition. They have always treated her with dignity and ensured she has the privacy required. In the main, I have been informed of any changes in the schedule of care. I am very grateful for the care provided for my wife by Audley as this has enabled her to remain in her own home. I would not hesitate to recommend the services provided by Audley Care to anyone seeking care at home.

How likely would you be to recommend Audley Care St Elphin's Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Libby Webb, Regional Manager Care Operations at Audley Care St Elphin's Park responded to this review on 16 Jan 2018:

Thank you for your positive review. Audley Care strives to provide all our customers with a high standard of care, recognising each customer as an individual ensuring that privacy and dignity are always met as well ensuring that key members of the family are involved in the care of their loved ones.

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