What Type of Services does Audley Care Willicombe Park offer?

Audley Care Willicombe Park offers Home Care.

How many Carers does Audley Care Willicombe Park employ?

Audley Care Willicombe Park employs 30 carers.

Audley Care Willicombe Park, Audley Care Tunbridge Wells, Willicombe House, Willicombe Park, Tunbridge Wells, Kent TN2 3UU

Review from Sally B (Daughter of Client) published on 13 June 2025 Submitted via Website • Report

Overall Experience

My mother (aged 90) has needed an increasing amount of care in the last 18 months and the care team has been nothing short of outstanding in responding to her changing needs. The staff are always helpful, flexible and friendly so she feels comfortable in their company and our family feels confident

she is being well cared for at all times.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from S R (Daughter of Client) published on 22 May 2025 Submitted via Website • Report

Overall Experience

We did not realise how lacking the care provided to my parents was until we changed care company. We were overcharged significantly for months, when questioning the office team we were repeatedly dismissed. We complained and eventually took our case to the ombudsman. They found Audley to be at fault

and they have had to refund us a significant amount. Use this company with absolute caution and check your bills as they are incredibly dishonest.

Reply from Emma Robinson, Health & Wellness Director at Audley Care Willicombe Park

We take all feedback seriously and have reviewed the case in full. Improvements have been made and weve strengthened how we handle concerns to ensure clarity for all. Thank you for sharing your experience, its helped us make important changes.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Jane A (Client) published on 29 April 2024 Submitted via Postal Card • Report

Overall Experience

I've been a client of Audley Care for 5 years. The service I've received has been great. I'm always put at ease when I call the office to check when staff are on their way or if I've had to report something. I've always informed the office for when I will be away on holiday if I'm due support for that

week, I feel I've always shown understanding if support cannot come due to an emergency or for any other reason why my support won't happen. The staff have always helped me with housekeeping and always listen to me if I feel I need to express concerns or to share what's on my mind.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from C J (Client) assisted by family/friend published on 24 March 2023 Submitted via Postal Card • Report

Overall Experience

Very satisfied with all the carers and staff. All problems are promptly dealt with. I feel comfortable and very well supported. Overall a very kind and professional service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Sam P (Daughter of Client) published on 24 March 2023 Submitted via Postal Card • Report

Overall Experience

The carers have always been helpful, caring and friendly. Since Mum came out of hospital at the end of February with lots of medical issues, all the staff have been amazing with help, care and advice. We are very grateful to them all and the office/management staff too for helping us sort things out

for her.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from MIchael W (Client) published on 1 March 2023 Submitted via Postal Card • Report

Overall Experience

We have used Audley Care for more than 3 years. During this time I have found the carers to be very professional and caring. My dignity has always been respected.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Jacqueline J (Daughter of Client) published on 1 March 2023 Submitted via Postal Card • Report

Overall Experience

Thank you to all for the wonderful care and support you are providing for my father (aged nearly 90). To quote my father he says to me every day you are brilliant. I think his comment says it all.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Peter R (Nephew of Client) published on 26 July 2021 Submitted via Website • Report

Overall Experience

Audley has done an amazing job supporting my elderly aunt on her return to her assisted living flat after an operation on a broken ankle. Not only are the carers lovely, but Audley has also been incredibly thoughtful about my aunt's needs while she is recovering. The Quality Care Supervisor even went

back to the local authority because she was worried my aunt was becoming socially isolated. She managed to arrange extra funds to help my aunt attend lunch with other residents and thus get out of her room and see other people. If that's not looking out for your clients' best interests, I don't know what is.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Linda P (Daughter of Client) published on 26 July 2021 Submitted via Postal Card • Report

Overall Experience

The carers that are looking after my mum are extremely helpful and are very caring as she is very poorly. All of them look after her very well and with care in mind. They are all very friendly and do their job with a smile and laugh which takes the edge off a very stressful time. Wouldn't want any other

company as there is no fault with the carers.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Matthew C (Son of Client) published on 28 September 2020 Submitted via Website • Report

Overall Experience

This company was suggested to me by my mother's GP. She is 93 and frail. They started to come in January 2020. When lockdown came and as mum was not spending her money on anything else, we increased this to daily visits. Their communication with me has been excellent but the care they have given mum

has been the highest standard. They were always going above and beyond. When I was finally able to visit again in July, I found mum and her home in excellent condition. She had formed strong bonds with the care team and the manager has been outstanding. After a fall in August, mum was in hospital and an Enablement Team have taken over her care to assess for Social Service support once more. I cannot wait until we can get Audley back in. Mum is still paying for Audley to come twice a week for housekeeping as the Enablement Team are only offering personal care. Quite simply: Audley Care does. They really do care and for the whole person.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from E M (Client) published on 15 September 2020 Submitted via Postal Card • Report

Overall Experience

Very good service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from M K (Daughter of Client) published on 19 August 2020 Submitted via Postal Card • Report

Overall Experience

I am very happy with my experience with Audley Care. Big thanks goes to all the girls who are currently caring for my mother; they are all very supportive and caring. Any issues that have arisen have been dealt with quickly and efficiently.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from P B (Daughter of Client) published on 6 August 2020 Submitted via Postal Card • Report

Overall Experience

Generally, staff are caring and good at their job, treating Mum with compassion and dignity and working hard for their client's care.
Sometimes the bed is left unmade, which Mum and Dad can't sort out themselves. This may be because some carers are not used to making beds with sheets and blankets.

We have had to phone a few times to point out that Mum had not taken her medication and a few days in a row. This is supposed to be checked as part of her care plan.
Also, sometimes we have to phone to request earlier visit times as the rota creeps later and later, which means Mum is more likely to get herself dressed, washed and in the previous day's dirty padded pants. These are just niggles, however, overall we are very pleased with the care that staff provide.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from J N (Client) published on 20 November 2019 Submitted via Postal Card • Report

Overall Experience

I have been a resident-only since the 3rd of October - hardy time to write an accurate review, but I have had a warm welcome, and every effort has been made to help me settle in.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Simon A (Client) published on 19 November 2018 Submitted via Website • Report

Overall Experience

The girls that care for me are worth their weight in gold. There is nothing that is too much to ask of them........100% professional and 100% committed. In my opinion......OVERWORKED and UNDERPAID. Always a kind ear to your situation/predicament.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Paul G (Son of Client) published on 5 November 2018 Submitted via Postal Card • Report

Overall Experience

Excellent friendly care at all times and in all circumstances.

Reply from Marie Kaye at Audley Care Willicombe Park

Thank you for your positive review we are always pleased to receive such positive feedback.
I will pass on your comments to our team who always strive to deliver outstanding care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Terry W (Client) published on 3 August 2018 Submitted via Postal Card • Report

Overall Experience

They cannot pull out all the stops enough.

Reply from Marie Kaye at Audley Care Willicombe Park

Thank you for your review. It is always nice to receive such lovely feedback. I will pass this on to the team and the manager of the service. We pride ourselves on providing good quality care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from A M (Client) published on 22 June 2018 Submitted via Postal Card • Report

Overall Experience

Extremely good Indian head massage, given by a very pleasant, caring young lady.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Willicombe Park

Thank you for your positive response. It is important to Audley to know that the carers are providing the service and care that encompasses the complete Audley ethos.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Helen H (Daughter of Client) published on 22 February 2018 Submitted via Website • Report

Overall Experience

Although there were a large number of women attending my father, they were all courteous and kind and respectful. They were appropriately chatty, and one, in particular, gave my father some home grown vegetables from her garden which were already prepared. (a Malaysian lady? - very kind).

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Jeremy H (Son of Client) published on 20 December 2017 Submitted via Postal Card • Report

Overall Experience

Audley has provided a reliable and consistent service for the last 12 months. The care team are thoughtful and resourceful, using initiative to resolve problems when necessary. They contact other member s of the family when needed and show a very respectful and caring attitude.

Reply from Libby Webb, Regional Manager Care Operations at Audley Care Willicombe Park

Thank you for your positive review, Audley always strives to provide an excellent level of personalised care by putting the customer and their needs at the heart of everything they do for the customer and their families.