Audley Care Willicombe Park

Audley Care Tunbridge Wells, Willicombe House, Willicombe Park, Tunbridge Wells TN2 3UU

Audley Willicombe Management Ltd offer a domiciliary (home care) service based around the values of providing independence, dignity and respect.

They recognise that everyone has differing care needs, and offer as little or as much care as needed by the client with quality home care that is tailored around your needs.

Audley's care assistants are highly trained and regularly monitored to ensure that all customers receive the best care and assistance to enable them to live independent lives within the comfort of their own homes. They can provide both male and female home care assistants who understand that continuity and routine are important.

Group : Audley Care Ltd

Person in charge: Joanna Foard (Branch Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Please contact the branch for more details

Visiting: Please contact the branch to arrange a visit or the staff would be more than happy to visit you in the comfort of your own home

Latest Care Quality Commission* Report on Audley Care Willicombe Park: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Audley Care Willicombe Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Audley Care Willicombe Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.78 for Audley Care Willicombe Park is calculated as follows: ( (50 Excellents x 5) + (5 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 59 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Audley Care Willicombe Park is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Audley Care Willicombe Park has a Review Score of 9.8 (9.780) from 10 Reviews

Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Audley Care Willicombe Park?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Audley Care Willicombe Park

  • Son of Client/Service User
    6
  • Client / Service User
    2
  • Daughter of Client/Service User
    2

Extremely good Indian head massage, given by a very pleasant, caring young lady.

How likely would you be to recommend Audley Care Willicombe Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Marie Kaye at Audley Care Willicombe Park responded to this review on 14 May 2018:

Thank you for your positive response. It is important to Audley to know that the carers are providing the service and care that encompasses the complete Audley ethos.

Although there were a large number of women attending my father, they were all courteous and kind and respectful. They were appropriately chatty, and one, in particular, gave my father some home grown vegetables from her garden which were already prepared. (a Malaysian lady? - very kind).

How likely would you be to recommend Audley Care Willicombe Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Audley has provided a reliable and consistent service for the last 12 months. The care team are thoughtful and resourceful, using initiative to resolve problems when necessary. They contact other member s of the family when needed and show a very respectful and caring attitude.

How likely would you be to recommend Audley Care Willicombe Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   5 out of 5

Libby Webb, Regional Manager Care Operations at Audley Care Willicombe Park responded to this review on 20 Dec 2017:

Thank you for your positive review, Audley always strives to provide an excellent level of personalised care by putting the customer and their needs at the heart of everything they do for the customer and their families.

During my visits, I have met a number of staff, managers, carers and bar/restaurant staff, who have all impressed me with their care and attention to my mother.

How likely would you be to recommend Audley Care Willicombe Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Libby Webb, Regional Manager Care Operations at Audley Care Willicombe Park responded to this review on 22 Nov 2017:

Thank you for your positive review. It is the aim of Audley that all our customers receive individual care and attention of the highest quality to meet all their needs.

Always on time, any rare occasion always kept informed.

All carers are lovely and get on with mum. Any problems are communicated so can be dealt with. Communication is superb unlike other firms had.

Really satisfied with care and carers.

How likely would you be to recommend Audley Care Willicombe Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have found Audley to be extremely reliable and caring over the last 3-4years. I have recently increased the number of calls and they have been very accommodating and helpful. Importantly for me, they have an ample number of carers to cover my needs.

How likely would you be to recommend Audley Care Willicombe Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

We started using Audley Willicombe Mangement Ltd in early May of this year after we had been let down by another service provider. From the initial contact, through the first visit to set up a care plan the company has been very efficient and helpful. All the visiting carers have been lovely and have treated my father with great care. The whole team have be3en excellent and I would recommend them to anyone in our position thanks a lot.

How likely would you be to recommend Audley Care Willicombe Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Excellent friendly supportive staff, willing to give support and advice. They give care with a smile and a chat putting the client at ease, treating them with dignity and looking after their needs.

How likely would you be to recommend Audley Care Willicombe Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

After my mother's initial reservations of someone unknown coming into her house to assist with domestic and personal care, the staff assigned to my mother were very quick to put her at ease and to make her feel confident in their abilities and friendliness.
The staff were always polite, reliable and friendly to her, and she very soon looked forward to their visits. She felt they had become more friends than carers which was reassuring to the family, and neighbours that she was getting first class care and attention.

How likely would you be to recommend Audley Care Willicombe Park? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The service is generally very good. The only slight complaint would be some of the time slots allocated for visits.

How likely would you be to recommend Audley Care Willicombe Park? Neither Unlikely or Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.5 out of 5

Submit a Review for Audley Care Willicombe Park

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are no awards/recognitions posted yet for Audley Care Willicombe Park

Job Vacancies

Staff Profiles

There are no staff profiles posted yet