Audley Care Willicombe Park

Audley Care Tunbridge Wells, Willicombe House, Willicombe Park, Tunbridge Wells TN2 3UU
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6.9 27 Reviews
  • Audley Care Willicombe Park, Tunbridge Wells
Audley Care provides high-quality care services to people living in the local community in Tunbridge Wells.

Whether you need a little or a lot of support, the team are ready to help you live life, your way. Care packages are flexible and tailored to your needs so you only pay for what you need.

Services range from companionship to specialist and personal care including: cleaning, laundry, welfare checks, lifestyle and nutrition guidance, and help with daily tasks. Team members can also accompany clients on shopping trips or appointments (excluding medical) and provide out-of-hours care when needed.

If you would like to discuss the ways Audley Care can help support you or a loved one, call or email them today to arrange your free assessment.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £37

Fees are dependent on services required, these can be discussed in more details at point of enquiry

These prices are only a guideline, please contact Audley Care Willicombe Park to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Stephanie Hutchinson (Branch Manager)

Audley Care Willicombe Park Reviews (27)

Total of 27, showing 21-27
6.9

Audley Care Willicombe Park has a Review Score of 6.9 (6.889) out of 10, based on 3 reviews in the last 2 years. Over all time Audley Care Willicombe Park has 27 reviews.

Overall Experience

  • 22
  • 4
  • 0
  • 0
  • 1

Date Published

27
2
2
3
24

Review from Alexander B (Son of Client) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my visits, I have met a number of staff, managers, carers and bar/restaurant staff, who have all impressed me with their care and attention to my mother.

Reply from Libby Webb, Regional Manager Care Operations at Audley Care Willicombe Park

Thank you for your positive review. It is the aim of Audley that all our customers receive individual care and attention of the highest quality to meet all their needs.

Staff

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Management

Treated with Dignity

Value for Money

Review from J W (Son of Client) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time, any rare occasion always kept informed.


All carers are lovely and get on with mum. Any problems are communicated so can be dealt with. Communication is superb unlike other firms had.


Really satisfied with care and carers.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew P (Son of Client) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Audley Willicombe Mangement Ltd in early May of this year after we had been let down by another service provider. From the initial contact, through the first visit to set up a care plan the company has been very efficient and helpful. All the visiting carers have been lovely and have
treated my father with great care. The whole team have be3en excellent and I would recommend them to anyone in our position thanks a lot.

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Treated with Dignity

Value for Money

Review from Paul M (Client) assisted by family/friend published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Audley to be extremely reliable and caring over the last 3-4years. I have recently increased the number of calls and they have been very accommodating and helpful. Importantly for me, they have an ample number of carers to cover my needs.

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Treated with Dignity

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Review from Keith S (Son of Client) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly supportive staff, willing to give support and advice. They give care with a smile and a chat putting the client at ease, treating them with dignity and looking after their needs.

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Treated with Dignity

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Review from Paul M (Son of Client) published on 6 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mother's initial reservations of someone unknown coming into her house to assist with domestic and personal care, the staff assigned to my mother were very quick to put her at ease and to make her feel confident in their abilities and friendliness.
The staff were always polite, reliable and
friendly to her, and she very soon looked forward to their visits. She felt they had become more friends than carers which was reassuring to the family, and neighbours that she was getting first class care and attention.

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Management

Treated with Dignity

Value for Money

Review from Meg W (Daughter of Client) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is generally very good. The only slight complaint would be some of the time slots allocated for visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.9 (6.889)

Overview of Review Score

The Review Score of 6.9 (6.889) out of 10 for Audley Care Willicombe Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.389 for Audley Care Willicombe Park is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 18 Ratings = 3.389

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Willicombe Park is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (4)

Meet the Team (1)

Stephanie

Stephanie Hutchinson

Job Title: Care Branch Manager

Joined: 2013

I have 20 years of experience in the care sector. Qualified working towards Level 5 Leadership & Management Health and Social Care award.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Willicombe Park to verify any information. View our terms and conditions. Audley Care Willicombe Park has an Enhanced Service - more info.