Bluebird Care Epsom, Kingston & Sutton

Unit E Blenheim House, 1 Blenheim Road, Epsom KT19 9AP
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9.6 50 Reviews
  • Bluebird Care Epsom, Kingston & Sutton, Epsom
Bluebird Care (Epsom, Kingston & Sutton) provides care that is tailored to the needs of the individual, as a realistic alternative to moving into residential care.

Thanks to effective and friendly home and live-in care services, clients are able to remain at home in the familiar surroundings they cherish, without stress or upheaval.

While being skilled in many specific care-related needs, employees can offer assistance with daily chores such as going to the shops, out for a walk or even helping to enjoy the garden.

The areas that Bluebird Care Epsom and Kingston covers are as follows:
- Epsom and Ewell
- Ashtead
- Banstead
- Stoneleigh
- Worcester Park
- Kingston
- Chessington
- Surbiton
- New Malden
- Berrylands
- Coombe.
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Care Provided by Bluebird Care Epsom, Kingston & Sutton

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Ellie Heatley (Care Manager)

Bluebird Care Epsom, Kingston & Sutton Reviews (50)

9.6

Bluebird Care Epsom, Kingston & Sutton has a Review Score of 9.6 (9.600) out of 10, based on 11 reviews in the last 2 years.
Over all time Bluebird Care Epsom, Kingston & Sutton has 50 reviews.

Overall Experience
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Reviewer Connection to Bluebird Care Epsom, Kingston & Sutton
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Total of 50, showing 21-40
Review from J Q (Client) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well pleased with service and care.
Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave us a fantastic review. It's great to hear that you're pleased with the service and care you are receiving. If you do require anything else, please do not hesitate to give our team a call. Kind regards.

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Review from S R (Daughter of Client) published on 19 March 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are really nice and respectful. Office staff don't seem to pass messages on or sort things out quick enough.
Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave a review. We are pleased to hear that our staff are nice and respectful. We will ensure your comments are passed on to the care manager to review. If you do need anything in the meantime please do not hesitate to contact a member of our team. Kind regards.

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Review from Brenda N (Client) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are very kind and helpful - extremely pleasant - they do what they can to assist me and my needs.
Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave us a review, Brenda. It is fantastic to hear that our carers are kind and helpful. This feedback is always lovely because our carers put our clients at the heart of what we do, so it's great to hear that they are able to assist you. If you do need anything else, please do not hesitate to give us a call. Best wishes.

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Review from Doreen S (Client) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory.
Prompt to help.
Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave us a review, Doreen. We're so pleased to hear that you a very satisfied with the care you have received and found our team prompt to help. If any of our team can help you further, please do give us a call. Best wishes.

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Review from Andrew P (Son of Client) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thorough, patient and helpful with bathroom washing duties and particularly with the washing of hair. Carers are always cheerful and chatty.
Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave us a review, Andrew. It is always lovely to hear that our customers are happy with the care they or a loved one are receiving. We love to hear that our carers are cheerful and chatty because this makes such a difference to anybody's day. If you do need anything else from us, please do give us a call. Best wishes.

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Review from G D (Client) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First, we were pleased with your service which lasted almost six months. Your carers were pleasant and respectful, and I can't imagine we would get better service anywhere else. It was a pleasure to know you, and hope it won't be the end of our relationship.
Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave a kind review. We are very pleased to hear how happy you have been with the care received.

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Review from Stephen M (Son of Client) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The agency was really good at communication.. the care was all good and caring.. no issues at all with the agency.. 100% content... The agency helped us look after mum whilst we decided on options. I am a good judge of care as I am a qualified nurse.
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Review from David G (Son of Client) published on 14 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebirds were very professional and efficient, carrying out an assessment of my mother's needs. The carer is very good at looking after my mother who has advanced dementia and can be very challenging. Bluebirds also provide care notes of every visit which are very helpful at determining if there are
any issues.
Reply from Alexandra O'Loughlin, Digital Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for your review of our care David. We are happy to be able to support your mother as well as you. We continually work to maintain our high standards and we are pleased to hear about your family's positive experience.

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Review from Sarah (Daughter of Client) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird came to the rescue! We needed care for my Father within days and I felt very stressed by the situation. I telephoned Bluebird and I felt a huge weight lift from my shoulders, as the administration team were so helpful and efficient. They had a care package (a complex one as my Father needs
full personal care) up and running within days. The carers give thorough care, they are respectful and kind and they take time to interact with my Father. They are on time and they stay the full length of time too. He has noticeably improved since having them and has regained his dignity.


I would certainly recommend this home care company.

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Review from Chris B (Daughter of Client) published on 21 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebirds looked after my mother during the last fifteen months of her life. I was recommended to use the agency by medical professionals who were supporting Mum. The introduction process was friendly but professional with information recorded and shared. The carers themselves were absolutely lovely.
Mum was initially quite reluctant, not wanting to admit that she needed this help, but they soon won her round and became friends. Nothing was ever too much trouble, and when my visits coincided with a carer’s visit, there was always much laughter. I felt very confident that she was being well cared for and would especially want to thank her main carer. When she unexpectedly became much more ill in the autumn, Bluebirds were incredibly helpful and organised extra daytime care and a carer to stay overnight all within a few hours of my request for help. This made it possible for Mum to stay at home as she wished. All the carers who came in those last few days were amazing.
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Review from Heidi S (Power of Attorney of Client) published on 21 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Bluebird Sutton have done a fantastic job in caring for a lady who has been bedbound for the past three years. As well as being kind and caring, and always reliable, they even helped with looking after her pet bird, helping the lady feel reassured that he was clean and well-fed. It has been
easy to work with the office to make arrangements and I would not hesitate to use their services again.
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Review from Mike P (Son of Client) published on 21 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother used Bluebird Care Epsom & Kingston, for quite a number of months to assist her with her general care and washing/showering, after moving into a retirement apartment on her own. She always found the carer to be considerate and very helpful, and they always arrived on time. I personally had
to deal with the office staff when my mother was taken into hospital, and they were very understanding and considerate with our changing needs.
Nothing was too much bother, and everything was explained very clearly.
I would recommend Bluebird Care.
Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Hi Mike, thanks for your great review! If there is anything else we can do for you, please don't hesitate to let us know on 01372 822875.

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Review from Sally L (Niece of Client) published on 21 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been well looked after by the lovely, reliable and trustworthy staff. They have established a good relationship with her as well as fulfilling her care needs. Those in the office have always been helpful when I have had an enquiry. I am happy to recommend Bluebird Care Epsom and Kingston.
Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Hello Sally, you really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us!

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Review from Margaret S (Daughter of Client) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always been very happy with the care provided by Bluebird Care Epsom & Kingston. I have found the administrative side very good - easily contactable, friendly and flexible. My mum has been very happy with all her carers, she has liked them all and found them accommodating. She described her
main carer as a 'gem'. When my mum had developed an infection her carer noticed she wasn't quite herself and reported this, her doctor and myself were notified immediately and so she was treated promptly. Bluebird Care have always been very reliable, there has never been an occasion where the carer has failed to turn up. I would certainly go back to Bluebird Care if the need for care arose in the future.
Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave us this lovely review. The Bluebird Care Epsom & Kingston team takes pride in providing an excellent customer experience while keeping people safe and happy in their home and we are delighted you feel we do this well.

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Review from Rod B (Son of Client) published on 16 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall very good, we've used Bluebird previously in Devon and they were good then. Choose to use again in Epsom and like any care company you need to match the carer with the client. Sometimes it requires two or three visits to find the one that works best. The various carers have all been very polite,
efficient and really nice people which has been great. Some require better training as they are fairly new but that's the same for most companies. Overall the carer my mum has now is excellent, Bluebird is a bit more expensive than some other companies but I'm happy to pay the premium for the quality of carer my mum has and happy to recommend Bluebird to others. The only negative from the experience is that the communication from the local office when there is a sudden or late change of carer often is late or patchy at best. These things happen but it's the way it's handled could be a bit better. That is minor compared to the overall service which is very good.
Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for the lovely review. We will be sure to pass your comments on to our Bluebird Care Epsom & Kingston team, and it is a pleasure to provide care to your mum. Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home.

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Review from Laura D (Wife of Client) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband needed care in the morning to help with washing, dentures, application of some creams, dressing and tidying of bathroom and emptying and cleaning of night bottles. With their help, a suitable starting date and time was agreed. It was started on 18th January and from the outset, it was a nice
experience both my husband and myself. The carers were punctual, courteous, pleasant and efficient without being overbearing and did what was requested very well. We are very happy with the service.
Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave such a lovely review of the services we provide to your husband. We will be sure to pass your comments on to our Bluebird Care Epsom & Kingston team, and it is a pleasure to provide care to your husband. We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day.

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Review from Barbara W (Client) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Through a process of trial and error, I am now happy with my regular carers, one in particular. Some carers I have had have been very incompetent and frankly just not up to the task. Perhaps their training has not been rigorous enough? However, when I have had to inform the office staff to no longer
send the particular person again, they have been generally helpful.
I do find it quite difficult to book extra time-slots for occasional one-offs, which is frustrating.
Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for sharing your feedback. We are sorry to hear that your experience did not match your expectations, but pleased to hear that the Bluebird Care Sutton team have reviewed your feedback and you’re happy with the regular carers. The Care Manager will contact you with regards to booking in occasional calls to be able to deliver an even better experience next time this is requested. Again, thank you for taking the time to review our service.

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Review from Jane D (Daughter of Client) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Sutton have been wonderful in their help and support with our mum over this year. Friendly, efficient and always willing to listen and help. The carers seem very kind and I am particularly happy that Mum has now got a regular carer, who she really likes.
Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the Bluebird Care Sutton team, and it is a pleasure to provide care to your mum. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

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Review from Bernard B (Son of Client) published on 16 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
A review needs to relate to now and then. My father has been with Bluebird Care for over 5 years now. The service has been mixed, inconsistent and disappointing over this period. Suggested improvements have been slow in coming and some little to show for it on previous reviews with similar problems
still appearing.
But, over this current review period, helped by changes in management, I have been pleased with their approach, namely:
Less unallocated days/slots and changing carer/times of visits. I have found so much of my time spent chasing and resolving issues like this in the past it is a welcome relief. Scheduled visits now for the coming week ahead sent out in good time and reasonably consistent. Management is helpful to resolve possible issues that arise.
Quality of staff has improved, a few are outstanding.
A welcomed improvement has been a long time coming. Having a good management and team is key and the right attitude. I would like to see a continued, consistent improvement.
Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave your review. We will be sure to pass your comments on to the Bluebird Care Epsom & Kingston team, and it is a pleasure to provide care to your Father. We are very happy to hear you have seen an improvement with the new management team over the last few months and you are receiving your scheduled visits in time for your Father. Please reach out to the Care Manager with any further comments or suggestions you wish to share with us. Again, thank you for taking the time to review our service!

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Review from Emily J (Granddaughter of Client) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Bluebird Care Sutton enough! They provided outstanding home care visits to my late Grandmother, who was comfortable, nurtured and safe as humanly possible in her final months. They offer a wide range of care packages that suit many family situations and have been a complete lifeline
to my Grandma (also to me!) with their great communication and I always felt completely relaxed knowing that my Grandma was in such safe and caring hands. The carers always look very smartly presented and are all highly professional and friendly. I would like to thank the manager and her team so much for everything! First-class service!
Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the Bluebird Care Sutton team. It was a great pleasure to provide care to your Grandmother and will be miss by all the Bluebird Care Sutton team. We wish you and your family all the best for the future.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Bluebird Care Epsom, Kingston & Sutton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for Bluebird Care Epsom, Kingston & Sutton is calculated as follows: ( (48 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 65 Ratings = 4.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Epsom, Kingston & Sutton is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

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