Bluebird Care Epsom, Kingston & Sutton

Unit E Blenheim House, 1 Blenheim Road, Epsom KT19 9AP
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9.4 49 Reviews
  • Bluebird Care Epsom, Kingston & Sutton, Epsom
Bluebird Care (Epsom, Kingston & Sutton) provides care that is tailored to the needs of the individual, as a realistic alternative to moving into residential care.

Thanks to effective and friendly home and live-in care services, clients are able to remain at home in the familiar surroundings they cherish, without stress or upheaval.

While being skilled in many specific care-related needs, employees can offer assistance with daily chores such as going to the shops, out for a walk or even helping to enjoy the garden.

The areas that Bluebird Care Epsom and Kingston covers are as follows:
- Epsom and Ewell
- Ashtead
- Banstead
- Stoneleigh
- Worcester Park
- Kingston
- Chessington
- Surbiton
- New Malden
- Berrylands
- Coombe.

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Care Provided by Bluebird Care Epsom, Kingston & Sutton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ellie Heatley (Care Manager)

Bluebird Care Epsom, Kingston & Sutton Reviews (49)

Total of 49, showing 1-20
9.4

Bluebird Care Epsom, Kingston & Sutton has a Review Score of 9.4 (9.425) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Epsom, Kingston & Sutton has 49 reviews.

Overall Experience

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Date Published

49
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5
18
31

Review from Andrew B (Brother of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot fault the care that my sister gets from the staff at Bluebird. They are all so kind and thoughtful and I know that my sister is very fond of them and relies on them heavily.
From a personal perspective everyone I have dealt with has been exceptionally kind and helpful and has instilled
me with confidence about the quality of the care that my sister receives.
Thank you and keep up the great work.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for your kind and thoughtful words. We are truly grateful for your feedback and are delighted to hear that your sister feels so well supported and cared for by our team at Bluebird. It means a great deal to us to know that we've been able to provide both her-and you-with confidence and peace of mind. We'll be sure to pass your lovely comments on to the team, who will be thrilled to know their efforts are appreciated. Thank you again, have a lovely rest of your day!


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Review from Caroline B (Sister of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have provided excellent home care for my sister over the past few years. The staff are always friendly & caring. Amount of care is regularly monitored & I particularly like the App which gives me access to the carers notes as I live 170 miles from my sister I am able to check how she is
each day.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with Bluebird Care. Supporting your sister from a distance is no small task, and we're so glad the App has been helpful in keeping you connected and reassured about her care. Our team takes great pride in providing compassionate, reliable support, and your recognition means a great deal to us all. We look forward to continuing to care for your sister with the same dedication in the years to come.


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Review from Lindsay B (Sister of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been using Bluebird Care for over a year now and I am so impressed by them. They are always available and very adaptable and accommodating especially in emergency situations. For example, when my sister was ill one weekend they were able to arrange extra care visits immediately. Her care
needs are reviewed frequently and any changes made as necessary.
They are also very good at communicating with us as a family, keeping us updated with any changes in my sister's health. They have really taken the trouble to get to know my sister as a person. All the carers are really lovely people and my sister regards them as friends rather than carers.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for your kind and thoughtful words. We're truly touched to hear how happy you and your sister have been with our care over the past year. Supporting your sister and your family through both everyday routines and unexpected situations is exactly what we're here for, and it means a lot to know that our efforts have made a difference. We feel lucky to support your sister, and we're delighted that she sees our care experts not just as professionals, but as friends. Thank you so much again for taking this time to complete a review, have a wonderful day!


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Review from A B (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care were amazing and all their staff were such lovely, kind people, during a really difficult time for my family. My father had late onset dementia and needed support with everything which they provided in such a respectful way. After a chest infection he then passed away very suddenly. The
staff were so supportive, understanding and genuinely cared.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time. It means a great deal to us to hear that our team was able to provide the care and support your father needed with kindness and respect. We always strive to offer compassionate, person-centred care, and knowing that we could be there for you and your family when it mattered the most is deeply humbling. Thank you again for taking the time to complete a review, have a lovely day!


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Review from Jenny H (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Bluebird care has some lovely carers. However please be aware that if the care user needs to go in to hospital Bluebird will charge you full price for every visit they would have done for a whole month (even though they are not actually doing any of these visits). I also found that the carers would
not always stay for the full time of the visit, sometimes much less than the half an hour. Communication could also be better between the office, the carers and the user. I really rated many of the carers who looked after my Dad, but I would not recommend Bluebird Care Epsom for the reasons I have outlined.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to share your feedback. We appreciate your kind words about our care experts and are pleased to hear that many of them made a positive impact while looking after your father. We are sorry to hear about your concerns, we understand how important consistency is, and we apologise if we fell short in these areas. Our priority is to always provide the highest standard of care, and your feedback will help us address these issues internally. Thank you again for your feedback and for allowing us to care for your father!


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Review from Jacqueline M (Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A phone call where possible to tell of time changes would be helpful. I have appreciated meeting all the kind and helpful carers.

Reply from Sandra Sousa, Business Operations Director at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to review us and for your positive review. Our care manager will be in contact with you regarding the communication on visit time changes.


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Review from D I (Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird come to me for 1 hour every two weeks to help change my bedding and carry out any other tasks that are needed that day. Service always excellent so far.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for taking the time to leave such a glowing review! Your kind words truly made our day.
We're thrilled to hear that you had such a positive experience with us. Providing exceptional service and ensuring our customers are satisfied is always our top priority, so it's incredibly rewarding to know that we hit the mark for you!


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Review from M H (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was initially very nervous about handing over certain areas of my mum's care as she lives with me and up to then I was her main carer. However, as soon as I spoke and met with the Management Team at Bluebirds I could feel myself feeling confident that they knew exactly what our needs were.
All Bluebird's
staff are extremely respectful and caring towards my mum and engage with her which is wonderful as she has dementia and she responds well.
If I ever need to speak to the Management Team I have always found them helpful and friendly. I look forward to seeing our wonderful carers each morning and they have definitely eased some of the pressure on me and I know my mum is happy too.

Reply from Kate Barry, Director at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for giving us a great review, we really appreciate and value your feedback.


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Review from Sironmany P (Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the carers have been very helpful and always professional and kind.
Recently the same carer has been scheduled daily, sometimes 6 to 7 days continuously, which is not very helpful to me.
Alternating 2-3 carers will be helpful to me, as when one is away others will know my needs.
I have been
having Bluebird carers since January 2023 for 1 hour in the mornings and recently, since 02/11/2023 reduced to half an hour as I’m confident of doing more things myself. Thanks to the carers.

Reply from Kate Barry, Director at Bluebird Care Epsom, Kingston & Sutton

Many thanks for your review, we will feed this back to the care team.


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Review from Gillian D (Client) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the carers.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Hi there,
Thank you for taking the time to leave us a review. We're so pleased to hear that you are satisfied with our carers.
If you do need anything else, please do not hesitate to give our team a call. Thank you,
Lauren


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Review from Patrick G (Client) assisted by family/friend published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You were needed at very short notice and we very much appreciated the speed with which you put the care into place.
All the carers were very helpful and also very interesting to talk to.
You were only needed for two weeks so it was rather irksome having to have you for four! (Although we appreciate
why your minimum contract is for four weeks).
One serious discrepancy between the time we were given and the time the carer was given (3/4 hours).

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Hi Patrick,
Thank you for taking the time to leave a review. We will ensure your comments are relayed back to the management team to review moving forward.
Kind regards, Lauren.


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Review from Angus M (Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lady carer was excellent in every way. Could not have been better.

Reply from Lauren Wiggins, Digital Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Hi Angus,
Thank you for taking the time to leave us a review. We're so pleased that the care you received was excellent. If you do need anything else in the future, please do not hesitate to contact us. Kind regards, Lauren.


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Review from S S (Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful, willing to do anything asked of them. They are caring and interested in one's problems. The office have been helpful when I have had problems with the times. However, it would be useful to have a rota with names for each week.

Reply from Lauren Wiggins, Digital Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you. Many thanks, Lauren.


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Review from A L (Client) assisted by family/friend published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for your reply to my wishes. I find that I can "work" with most of the girls you send and I hope that they enjoy being in my house with me. Thank you. Having been a teacher, I understand most problems regarding staffing. Do drop in if you choose.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Hello,
Thank you for leaving your feedback. We're pleased to hear that you have a pleasant relationship with our care assistants. Please do not hesitate to contact us should you need any further assistance. Kind regards, Lauren.


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Review from E R (Client) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are kind and caring. However it is difficult for them as I often have someone who hasn't seen to me previously and it takes time for them to know my routine. Even though I may have received a schedule, the time and person who arrives is frequently different from the schedule. Only very
occasionally am I notified of the change.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Hello,
Thank you for taking the time to leave a review. We appreciate all feedback we receive and will ensure your comments are relayed to the team to review going forward. Please do not hesitate to contact us in the meantime. Kind regards, Lauren.


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Review from Gordon S (Husband of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is our first use of home care.
My wife and I have been very pleased with the experience. We have a carer for one hour each morning to give my wife a wash and get her downstairs.
The carers usually have a lively and friendly approach. I can hear them laughing and joking and comparing family news.
Two
disadvantages have emerged.
1. Uncertainty about when the carer will come is a disadvantage. I wake my wife at 08.30 am, get her hearing aids in, prepare her clothes, and leave her waiting. The waiting time can range from 30 minutes to over an hour. We had one bad experience when the carer arrived at 08.10 am; the shock of this disoriented my wife and distressed her.


2. The Bluebird management have promised to let us have the weekly schedule of carers and arrival times but this has not so far worked out well.


Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Dear Gordon, thank you for taking the time to leave us a review. We're pleased to hear that you have been very pleased with your experience with us. I believe that our team have worked with you to resolve these issues and will ensure communication in advance of any changes. Please do not hesitate to give our team a call if you require anything else. Kind regards.


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Review from M T (Wife of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Epsom & Kingston were very responsive when we needed a care package to enable a discharge from hospital. All of the staff have been helpful and provided the right type of care for my husband. They have all been sensitive to my needs.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Hi there, thank you for taking the time to leave us a review. We're so pleased to hear that our team was able to assist you in a care package to enable your husband to be discharged from hospital. I will ensure your fantastic feedback is relayed to our management team to pass on to our care assistants. If you do need anything, please do not hesitate to give our team a call.
Kind regards.


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Review from Rosie F (Granddaughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good. We could not manage without Bluebird. I live far away from my Godmum and she has no relations, so her carers are very important. It must be very hard to be a full-time live-in carer!

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Hi Rosie, we're really pleased to hear that you are happy with the care assistance that your godmother is receiving. Thank you for taking the time to leave us a review and if you do need anything else, please do not hesitate to call us. Kind regards.


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Review from E P (Client) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Bluebird Care Agency employ some very kind, efficient and experienced care workers. They have been an immense help to my father and greatly supported his recovery. However, sadly the efficiency of the schedule is very poor. I have needed to phone in many times about this. The poor scheduling has given
my father a lot of undue stress and upset. This needs serious and urgent assessment.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave us a review. We understand that you have recently addressed the issues mentioned with our Business Director, who has put an action in place going forward with your father's care. If you would like to discuss your review further, please do not hesitate to call our Care Manager or Business Director. Many thanks


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Review from J Q (Client) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well pleased with service and care.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave us a fantastic review. It's great to hear that you're pleased with the service and care you are receiving. If you do require anything else, please do not hesitate to give our team a call. Kind regards.


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Current Review Score: 9.4 (9.425)

Overview of Review Score

The Review Score of 9.4 (9.425) out of 10 for Bluebird Care Epsom, Kingston & Sutton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.425 for Bluebird Care Epsom, Kingston & Sutton is calculated as follows: ( (61 Excellents x 5) + (32 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 106 Ratings = 4.425

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Epsom, Kingston & Sutton is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Bluebird Care Epsom, Kingston & Sutton

What Type of Services does Bluebird Care Epsom, Kingston & Sutton offer?

Bluebird Care Epsom, Kingston & Sutton offers Home Care.

How many Carers does Bluebird Care Epsom, Kingston & Sutton employ?

Bluebird Care Epsom, Kingston & Sutton employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Epsom, Kingston & Sutton to verify any information. View our terms and conditions. Bluebird Care Epsom, Kingston & Sutton has a Platinum Service – more info.