Bluebird Care Epsom, Kingston & Sutton

In general I have been happy with the care and support that I have recieved. There have been some communication difficulties on occasion, not helped because I can be hard of hearing. My present carer went 'over and above' when she was looking after my husband during the final phase of his illness.

Very good. Helpful. Friendly.

I am pleased with the service. The helpers I have had have been helpful, organised and kind. They understood what was expected of them. Meals were varied and on time.

Very helpful, friendly & efficient.

I am very happy with Bluebird Care Epsom. The care staff are excellent. The management staff are always available and very helpful.

My Carer has become a personal friend and we share interesting conversation together.

One staff member in particular exemplifies what it means to provide truly remarkable care., dedication, compassion, unwavering support, offering comfort and reassurance in the most meaningful ways. It is clear that the staff member's work goes beyond her role, she embodies the qualities of someone who genuinely cares and nurtures. Also the other carers show professionalism and kindness, reflecting a committed team. The responsiveness of the office, which has consistently proven its dedication, ensuring the highest standards of care. The willingness to meet at my father in law's house during our visits from Australia highlights a proactive approach and a commitment to understanding his specific needs. Collaborative efforts between carers and the office underscore the goal of tailoring support to my father in law's needs, ensuring his comfort and well-being. The ultimate aim is father in law's wishes to remain in his cherished home for 69 years, the exceptional care and thoughtful planning provided, there is every hope that my father in law will achieve his aim.

Thank you and keep up the great work.

Bluebird Care have provided excellent home care for my sister over the past few years. The staff are always friendly & caring. Amount of care is regularly monitored & I particularly like the App which gives me access to the carers notes as I live 170 miles from my sister I am able to check how she is each day.

They are also very good at communicating with us as a family, keeping us updated with any changes in my sister's health. They have really taken the trouble to get to know my sister as a person. All the carers are really lovely people and my sister regards them as friends rather than carers.

Bluebird Care were amazing and all their staff were such lovely, kind people, during a really difficult time for my family. My father had late onset dementia and needed support with everything which they provided in such a respectful way. After a chest infection he then passed away very suddenly. The staff were so supportive, understanding and genuinely cared.

Bluebird care has some lovely carers. However please be aware that if the care user needs to go in to hospital Bluebird will charge you full price for every visit they would have done for a whole month (even though they are not actually doing any of these visits). I also found that the carers would not always stay for the full time of the visit, sometimes much less than the half an hour. Communication could also be better between the office, the carers and the user. I really rated many of the carers who looked after my Dad, but I would not recommend Bluebird Care Epsom for the reasons I have outlined.

A phone call where possible to tell of time changes would be helpful. I have appreciated meeting all the kind and helpful carers.

Bluebird come to me for 1 hour every two weeks to help change my bedding and carry out any other tasks that are needed that day. Service always excellent so far.

If I ever need to speak to the Management Team I have always found them helpful and friendly. I look forward to seeing our wonderful carers each morning and they have definitely eased some of the pressure on me and I know my mum is happy too.

I have been having Bluebird carers since January 2023 for 1 hour in the mornings and recently, since 02/11/2023 reduced to half an hour as I’m confident of doing more things myself. Thanks to the carers.

Very satisfied with the carers.

One serious discrepancy between the time we were given and the time the carer was given (3/4 hours).

My lady carer was excellent in every way. Could not have been better.

Thank you for your reply to my wishes. I find that I can "work" with most of the girls you send and I hope that they enjoy being in my house with me. Thank you. Having been a teacher, I understand most problems regarding staffing. Do drop in if you choose.