Bluebird Care Epsom, Kingston & Sutton

Unit E Blenheim House, 1 Blenheim Road, Epsom KT19 9AP
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9.5 50 Reviews
  • Bluebird Care Epsom, Kingston & Sutton, Epsom
Bluebird Care (Epsom, Kingston & Sutton) provides care that is tailored to the needs of the individual, as a realistic alternative to moving into residential care.

Thanks to effective and friendly home and live-in care services, clients are able to remain at home in the familiar surroundings they cherish, without stress or upheaval.

While being skilled in many specific care-related needs, employees can offer assistance with daily chores such as going to the shops, out for a walk or even helping to enjoy the garden.

The areas that Bluebird Care Epsom and Kingston covers are as follows:
- Epsom and Ewell
- Ashtead
- Banstead
- Stoneleigh
- Worcester Park
- Kingston
- Chessington
- Surbiton
- New Malden
- Berrylands
- Coombe.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Good to Know

Group/Owner

Person in charge

  • Ellie Heatley (Care Manager)

Bluebird Care Epsom, Kingston & Sutton Reviews (50)

Total of 50, showing 41-50
9.5

Bluebird Care Epsom, Kingston & Sutton has a Review Score of 9.5 (9.494) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Epsom, Kingston & Sutton has 50 reviews.

Overall Experience

  • 29
  • 17
  • 4
  • 0
  • 0

Date Published

50
6
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14
36

Review from Nicola S (Daughter of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last year, there has been a great deal of change in staff in the office which meant that I didn't feel particularly supported, however, this has now improved and I have a very good relationship with all the office staff. I feel they know my mum and understand the support that she needs.
All
the carers are lovely and provide excellent care. There is a regular group of carers who visit and this is important as mum has Alzheimer's so needs continuity. The other advantage of having the same carers on a regular basis is that they can see if something isn't right with my mum. If she is not her usual self. Recently one of the carers noticed she wasn't her normal self, phoned the NHS helpline and rapid response were sent. The Rapid Response was very impressed that it had been the carer who had phoned.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave such a lovely review of the services we provided to your mum. It is lovely to hear that the Bluebird Care Epsom & Kingston office team is now aware of the support your mum needs and you have developed a good relationship with all the office team. We will be sure to pass your comments on to our Bluebird Care Epsom & Kingston carers that provide care to your mum and to the carer who called the NHS helpline, and it is a pleasure to provide care to your mum. We put customer experience and satisfaction is our priority and your review reaffirms the hard work we put in every day.

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Review from Nigel D (Son of Client) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my father I have met various carers provided by Bluebird and I have been impressed by their industry and by their friendliness. I have also been impressed by the back up offered by the staff in head office who have dealt with my queries promptly and courteously.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave such a lovely review on our services we provide to your father. We will be sure to pass your comments on to our Bluebird Care Epsom & Kingston team, and it is a pleasure to provide care to your father. We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day.

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Review from Tony G (Son-in-law of Client) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were the main carers for my mother-in-law when she became a widow three years ago. After two years, her demands grew and we were finding it difficult coping. Reluctantly we phoned Bluebird and arranged for them to visit once a week. From the start, they were simply amazing and we gradually
increased the visits over time. When we went on holiday, we could check on her by reading the care notes that were made available on the phone app after each visit. She loved all of her “Bluebirds” and they, in turn, loved her back. She would check the rota to see who was coming to see her and the girls would put on her Shirley Bassey and listen to her stories. The kitchen was full of laughter when the Bluebirds came to visit. When her journey neared its end it was deeply touching to see how genuinely upset they all were that she was leaving us. I honestly don’t know how we would have coped without Bluebird and have nothing but praise for the loving care and attention that they gave her.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to leave this wonderful review about Bluebird Care Sutton. It was a great pleasure to provide care and support for your Mother-in-Law, and the carers loved listening to her stories and are missed greatly by the Bluebird Care Sutton team. We wish you and all the family all the best for the future.

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Review from Caroline P (Daughter of Client) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We hired Bluebird Care (Sutton) after being impressed with the care by a close family member. Bluebird Care (Sutton) well exceeded our expectations. The care was amazing: Two teams visiting my dad were highly professional, well trained and experienced but without being distant. All the carers were friendly
and helpful and took great care of him- especially in the last few weeks of his life. The office staff were helpful and efficient. I would not have any hesitation in recommending Bluebird Care (Sutton) to anyone.

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Review from J F (Client) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I strongly object to the use of open pass! My mother and husband both need the services of Bluebird. Therefore I rely on the carer to record daily visits on paper. For my mother, I downloaded the app only to be told that I will have to pay extra to access info for which I already pay. Therefore I have
to check that my mother's needs are met physically rather than just reading the carers notes.

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Review from Ernest B (Son of Client) assisted by family/friend published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always able to speak to staff without undue delay on the phone. Still, occasions when office time of visit for food preparation is changed, this is not relayed on, ie 'no call' advising of this causing concern, as this impacts evening call. Management sometimes do not appear to follow up their actions,
positive points are allocating key workers and being consistent with this standard, one of these in the preparation of food is to a high standard. Live in carer is well selected and more than meets requirements.

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Review from David (Son of Client) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care were efficient and professional in gathering relevant details of the care package I required to ensure my mothers continued health whilst living alone in sheltered accommodation. Visiting Carers were kind and my mother was pleased to see them. Due to the fact that I live along way from
my mother I found increasing confidence in Bluebirds staff to cope with their clients deteriorating health requirements.

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Review from Moya I (Daughter of Client) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the initial 'blip', which was dealt with in a professional way, we have been very happy with the service provided. We have noticed that regular input from non family members seems to have helped mum. She seems a bit 'brighter' and more together.

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Review from Margaret (Client) published on 2 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Provide good and reliable service.

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Review from I J (Friend of Client) published on 30 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The client has been very happy with the level of service. Where there have been hiccups these have been quickly remedied, I think it would be helpful if the hand written logs that were discontinued were reinstated.

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Current Review Score: 9.5 (9.494)

Overview of Review Score

The Review Score of 9.5 (9.494) out of 10 for Bluebird Care Epsom, Kingston & Sutton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.494 for Bluebird Care Epsom, Kingston & Sutton is calculated as follows: ( (53 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.494

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Epsom, Kingston & Sutton is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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