Bluebird Care Alton, Petersfield & Havant

6 Rotherbrook Court, Bedford Road, Petersfield GU32 3QG
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9.7 40 Reviews
  • Bluebird Care Alton, Petersfield & Havant, Petersfield
Bluebird Care Alton, Petersfield & Havant is an "Outstanding" CQC-rated (April 2020) Home & Live-in Care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Alton, Petersfield & Havant means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £42

Rates may vary based on visit duration, short-term bookings, or weekend appointments. Contact us for detailed pricing.

These prices are only a guideline, please contact Bluebird Care Alton, Petersfield & Havant to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jade Hobbs (Head of Care)

Bluebird Care Alton, Petersfield & Havant Reviews (40)

9.7

Bluebird Care Alton, Petersfield & Havant has a Review Score of 9.7 (9.672) out of 10, based on 23 reviews in the last 2 years.
Over all time Bluebird Care Alton, Petersfield & Havant has 40 reviews.

Overall Experience
  • 32
  • 6
  • 1
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Date Published
  • 40
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  • 9
  • 23
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Reviewer Connection to Bluebird Care Alton, Petersfield & Havant
  • 12
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  • 5
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  • 1
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Total of 40, showing 1-20
Review from S N (Granddaughter of Client) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care previously cared for my grandfather. We are so appreciative of the support it gave both my grandfather & the rest of the family.. The carers were wonderful & would go above & beyond at each visit. The office team were also great, with their communication & attentive to changes & extra
support. Thank you Bluebird, we highly recommend.
Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your lovely review. We're deeply touched by your kind words about the care provided to your grandfather and the support offered to your family. We're very grateful for your recommendation.

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Review from John R (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a long-term customer of Bluebird and they have provided me with excellent caring service for several years. Their staff are friendly and kind. I can rely on them absolutely. I would highly recommend them for personal care and domestic support.
Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your lovely feedback. We are delighted to hear that you find our service excellent and caring. We really appreciate your recommendation and are here to help should you need anything else.

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Review from Yvonne J (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with the home care has been extremely positive and very helpful all round. The carers have been very helpful and willing to help as much as needed. I would recommend the company to anyone in need.
Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for taking the time to send your feedback. We're delighted to receive your five-star review and hear how positive your experience has been with Bluebird Care. We really appreciate your recommendation, and are here to help should you need further support.

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Review from M T (Sister of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird offered a very supportive service for my relative.
Initially she was very anxious about having someone in her home and was particularly concerned about having help with personal care. It only took a few visits before she was looking forward to the daily visit and felt she had a very good relationship
with all the carers. The carers also offered the opportunity for her to talk about her changing circumstances with someone who fully understood what she was going through.
Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your lovely feedback, it's great to hear how our team has supported you and your relative. We really appreciate you taking the time to leave a review, and will share this with our team.

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Review from A C (Mother of Client) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional!
I am a parent of three neurodiverse children and for a long time, my confidence in the system to support my child was non-existent.
However, meeting the team at Bluebird Care, who I now trust, value, respect and have the utmost confidence in has been truly inspirational.
I have trust
issues with the majority of professionals and I feel like society does not give a fair chance to SEN children.
I cannot express my gratitude for Bluebird Care. They go above and beyond for the needs of SEN children.
I've had the pleasure of meeting one member of staff, in particular, who is truly remarkable with her patience, empathy, confidence and her ability to make sure my son has the correct work and emotional support completed.
I am a diagnosed parent with needs also and even the support that I get is truly outstanding.
If anyone is in a position like I was with having no confidence in the system, please contact Bluebird.
Being recognised for being an understanding, empathetic company for SEN parents is magnificent.
Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you so much for your heartfelt review. We're really touched by your kind words and are delighted to hear how Bluebird Care has made such a positive impact for you and your son. It's incredibly rewarding to know you feel supported and valued, and we'll continue to go above and beyond to meet the needs of SEN families like yours.

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Review from Catherine W (Client) published on 19 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good overall. Some staff excellent at whatever task asked of them, others not so sure and really need training as they are all very willing to learn. All were aware of dignity of client, were gentle and caring.
Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for taking the time to leave a review, we really appreciate your lovely feedback. Please rest assured that we will speak to our team to ensure all tasks are carried out consistently, with additional support and training provided as required.

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Review from Sue S (Daughter of Client) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I decided to get my mother live-in care as her vascular dementia became a lot worse after a fall. We were really worried about doing so, as my mother had always been adamant that she did not want anyone else living in her home. We needn't have worried as she hit it off almost immediately
with her wonderful carer and now sees her as part of the family. Mum tells us that her carer is so easy to get along with and, like herself, has a wicked sense of humour. My sister or I go over each day to give the carer a break and feel so reassured that mum is eating properly and her home is being kept beautifully clean. She also really benefits from the companionship. We have no regrets whatsoever in employing Bluebird to provide live-in care.
Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for taking the time to leave a review. We're delighted to hear you are so satisfied with our live-in care service and we really appreciate your lovely feedback. Please get in touch if there's anything else we can help with.

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Review from J P (Daughter of Client) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care has been amazing right from our very first meeting with the care manager. My mum had just returned from hospital after a couple of falls and, as a family, we were not sure how we were going to support her. The care manager quickly put our minds at ease and set up morning and evening care
which started on the very next day.
Despite saying she did not want or need care, Mum loves everyone on her team and all of her care assistants treat her with dignity and respect. From being bedbound, with the wonderful support from Bluebird Care, Mum is now mobile and getting stronger every day. We cannot thank them enough. Outstanding care.
Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your lovely feedback. It's our pleasure to support you and your family and we are delighted to hear how satisfied you are with our service. We will share your kind comments with our team.

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Review from Anni M (Daughter of Client) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has returned home after a fall and long stay in hospital/respite care. It has only been possible for him to be at home with the excellent care that Bluebird Care has provided. There are three main things that have been really important: professional, responsive care; very good communication and
thirdly, exceptional service. For example, someone visited both my dad in his care home and myself to hear what he needed from both our perspectives. The first few weeks of care visits were flexible and meant my dad could see what worked/who he liked and felt most comfortable with. It is evident that the team communicate as I'll receive updates about anything he might need/want. Any queries, I am able to email the office direct. The team have helped with tasks, such as changing the bed, which my dad can no longer do, and advised on things to support his health and fitness. Not living close by, the team's attention to detail is very much appreciated.
Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for leaving such a detailed review. We really appreciate you taking the time to send your feedback and we're delighted you and your dad are so satisfied with our service. We will share your review with the team and if there is anything else we can do, please get in touch.

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Review from C T (Daughter of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has really helped my mum who has dementia, a condition that has worsened over the last year. Nearly all the carers have been very considerate and have allowed Mum to maintain her dignity whist her continence and ability to dress and care for herself have deteriorated. My mum was always
ready to laugh and thoroughly enjoyed the company. The reason we have ended the care package is because my mum's condition had reached a stage where she was no longer safe in her own home and had to move into full-time care.
Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for taking the time to leave your feedback. We are very happy to hear you were so satisfied with Bluebird Care and it was a pleasure to support you and your mother during your time with us.

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Review from Mary V (Client) published on 27 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I found the carer undertrained. She could not cook English basic food, she was unable to drive for any shopping or outings and panicked if I said I felt ill. She managed to break my cooker, as no one else was doing any cooking, and told me that although I had broken my hip, she would not come if I called
in the night.
Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

I am sorry to hear you were unsatisfied with your experience, but I'd like to thank you for making us aware of this and sending your feedback. I have passed your comments on to our senior manager who will be in touch with you to discuss this directly.

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Review from S E (Daughter of Client) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care provider with excellent staff both visiting the home and in the office also.
My Mum always looked forward to the carer's visits and the help they gave was invaluable to her.
When Mum fell the carer was so professional yet still gave Mum words of comfort which helped immensely while
waiting for the ambulance.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your review. We really appreciate your lovely feedback and will share this with our team.

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Review from C H (Husband of Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have had six different carers during the month since starting with your company. They have all been extremely good. However, I do find the lack of continuity rather confusing, especially as I suffer from dementia. Rightly or wrongly I have the impression the administrative side of the company is not
as professional as the carers themselves.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for leaving a review. We are very pleased to hear you are happy with our care assistants and we will look into your feedback about the continuity.

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Review from S C (Client) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I became a service user/client in May 2024 and was very impressed with my first enquiry telephone call to Bluebird Care, which was answered with interest, help, empathy, understanding and respect which I really appreciated. All the staff are kind, helpful and supportive. Recently, while the carer was
with me when I received a telephone call telling me a very dear friend of more than forty-five years had died, the carer was so supportive and kind which I will never forget. Bliebird gives support, care, encouragement and company. I am no longer alone. Thank you.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for submitting such a lovely review. We really appreciate your positive feedback about our care service and will share your kind words with our team.

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Review from J K (Daughter-in-law of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has been great! My mother-in-law was reluctant to accept she needed some care but the initial meeting was so gentle and thorough, it put her mind at rest. The regular carer is absolutely lovely and my mother-in-law looks forward to her visit. Thank you, Bluebird.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for taking the time to send us such a lovely review. We appreciate such great feedback and will share your comments with our team.

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Review from Bruce K (Son of Client) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’ve had an extremely positive experience with Bluebird. They have been both supportive and caring for my mother, without being intrusive. The carers themselves have been delightful, helping mum when necessary and very pleasant to deal with. Support from the office has also been great. Many thanks.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your lovely review. We are delighted you are so satisfied with our service, and we will share your kind feedback with our team.

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Review from Lloyd W (Son of Client) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is always pleased with the service she receives and both of us are very happy with all that they do. The carers are very kind and supportive, help in many ways.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for sending your feedback. We're delighted to hear you and your mother are pleased with our service, and we will share your comments with our team.

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Review from S P (Client) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Bluebird most willing to do anything you require and enquire how you feel and if you don't sound healthy or happy they report it to the office.
They are always happy and cheerful and leave you feeling the same.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your lovely feedback. We appreciate you taking the time to leave a review and will share your kind comments with the team.

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Review from S C (Daughter of Client) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely pleased with the care my mother has received and every member of staff I have met has been courteous and helpful. It is reassuring that their systems inform you of the carer who will be visiting and the time of their arrival.
They actually listen which makes a huge difference.
So far I am impressed with their service.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for leaving your feedback. It means a lot to us and we really appreciate you taking the time to review us.

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Review from J A (Daughter-in-law of Client) published on 8 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The regular carer is very helpful, she phoned me to let me know when food is running out and toilet paper. She is also helpful at bedtime leaving my mother-in-law's bedtime pants out with her night clothes to remind her to wear them. She is very polite and they seem to be getting on really well.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for submitting a review. It's great to read your positive feedback and we'll pass your comments to the care team.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Bluebird Care Alton, Petersfield & Havant is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Bluebird Care Alton, Petersfield & Havant is calculated as follows: ( (107 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 137 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Alton, Petersfield & Havant is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (2)

Amy

Amy Blackman

Job Title: Care Manager Joined: 2024

Amy oversees our day-to-day services with a strong focus on customer wellbeing and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.

Claire & Norman

Claire & Norman Murphy

Job Title: Owners Joined: 2018

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.

Frequently Asked Questions about Bluebird Care Alton, Petersfield & Havant

What Type of Services does Bluebird Care Alton, Petersfield & Havant offer?

Bluebird Care Alton, Petersfield & Havant offers Home Care.

How many Carers does Bluebird Care Alton, Petersfield & Havant employ?

Bluebird Care Alton, Petersfield & Havant employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Alton, Petersfield & Havant to verify any information. View our terms and conditions. Bluebird Care Alton, Petersfield & Havant has an Enhanced Service - more info.