Bluebird Care Alton, Petersfield & Havant

Bluebird are providing excellent care and support for my mother. I am very new to all of this, until recently my mother was an independent and resilient individual. We had to move her to be near us in Petersfield, so it has been a turbulent time. I didn't know what to expect from a carer or what their remit was exactly, but I can tell that Bluebird carers have exceeded my expectations! Whether taking her out to the coffee shop or preparing a light snack for her, making sure everything is comfortable and clean, they are amazing and it gives me such peace of mind while I'm at work. They are all very professional. I cannot recommend them highly enough.

Bluebird Care previously cared for my grandfather. We are so appreciative of the support it gave both my grandfather & the rest of the family.. The carers were wonderful & would go above & beyond at each visit. The office team were also great, with their communication & attentive to changes & extra support. Thank you Bluebird, we highly recommend.

I am a long-term customer of Bluebird and they have provided me with excellent caring service for several years. Their staff are friendly and kind. I can rely on them absolutely. I would highly recommend them for personal care and domestic support.

My experience with the home care has been extremely positive and very helpful all round. The carers have been very helpful and willing to help as much as needed. I would recommend the company to anyone in need.

Initially she was very anxious about having someone in her home and was particularly concerned about having help with personal care. It only took a few visits before she was looking forward to the daily visit and felt she had a very good relationship with all the carers. The carers also offered the opportunity for her to talk about her changing circumstances with someone who fully understood what she was going through.

Being recognised for being an understanding, empathetic company for SEN parents is magnificent.

Good overall. Some staff excellent at whatever task asked of them, others not so sure and really need training as they are all very willing to learn. All were aware of dignity of client, were gentle and caring.

My sister and I decided to get my mother live-in care as her vascular dementia became a lot worse after a fall. We were really worried about doing so, as my mother had always been adamant that she did not want anyone else living in her home. We needn't have worried as she hit it off almost immediately with her wonderful carer and now sees her as part of the family. Mum tells us that her carer is so easy to get along with and, like herself, has a wicked sense of humour. My sister or I go over each day to give the carer a break and feel so reassured that mum is eating properly and her home is being kept beautifully clean. She also really benefits from the companionship. We have no regrets whatsoever in employing Bluebird to provide live-in care.

Despite saying she did not want or need care, Mum loves everyone on her team and all of her care assistants treat her with dignity and respect. From being bedbound, with the wonderful support from Bluebird Care, Mum is now mobile and getting stronger every day. We cannot thank them enough. Outstanding care.

My dad has returned home after a fall and long stay in hospital/respite care. It has only been possible for him to be at home with the excellent care that Bluebird Care has provided. There are three main things that have been really important: professional, responsive care; very good communication and thirdly, exceptional service. For example, someone visited both my dad in his care home and myself to hear what he needed from both our perspectives. The first few weeks of care visits were flexible and meant my dad could see what worked/who he liked and felt most comfortable with. It is evident that the team communicate as I'll receive updates about anything he might need/want. Any queries, I am able to email the office direct. The team have helped with tasks, such as changing the bed, which my dad can no longer do, and advised on things to support his health and fitness. Not living close by, the team's attention to detail is very much appreciated.

Bluebird Care has really helped my mum who has dementia, a condition that has worsened over the last year. Nearly all the carers have been very considerate and have allowed Mum to maintain her dignity whist her continence and ability to dress and care for herself have deteriorated. My mum was always ready to laugh and thoroughly enjoyed the company. The reason we have ended the care package is because my mum's condition had reached a stage where she was no longer safe in her own home and had to move into full-time care.

I found the carer undertrained. She could not cook English basic food, she was unable to drive for any shopping or outings and panicked if I said I felt ill. She managed to break my cooker, as no one else was doing any cooking, and told me that although I had broken my hip, she would not come if I called in the night.

When Mum fell the carer was so professional yet still gave Mum words of comfort which helped immensely while waiting for the ambulance.

I have had six different carers during the month since starting with your company. They have all been extremely good. However, I do find the lack of continuity rather confusing, especially as I suffer from dementia. Rightly or wrongly I have the impression the administrative side of the company is not as professional as the carers themselves.

I became a service user/client in May 2024 and was very impressed with my first enquiry telephone call to Bluebird Care, which was answered with interest, help, empathy, understanding and respect which I really appreciated. All the staff are kind, helpful and supportive. Recently, while the carer was with me when I received a telephone call telling me a very dear friend of more than forty-five years had died, the carer was so supportive and kind which I will never forget. Bliebird gives support, care, encouragement and company. I am no longer alone. Thank you.

Bluebird has been great! My mother-in-law was reluctant to accept she needed some care but the initial meeting was so gentle and thorough, it put her mind at rest. The regular carer is absolutely lovely and my mother-in-law looks forward to her visit. Thank you, Bluebird.

We’ve had an extremely positive experience with Bluebird. They have been both supportive and caring for my mother, without being intrusive. The carers themselves have been delightful, helping mum when necessary and very pleasant to deal with. Support from the office has also been great. Many thanks.

My mother is always pleased with the service she receives and both of us are very happy with all that they do. The carers are very kind and supportive, help in many ways.

They are always happy and cheerful and leave you feeling the same.

They actually listen which makes a huge difference. So far I am impressed with their service.