Bluebird Care Alton, Petersfield & Havant

6 Rotherbrook Court, Bedford Road, Petersfield GU32 3QG
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9.7 41 Reviews
  • Bluebird Care Alton, Petersfield & Havant, Petersfield
Bluebird Care Alton, Petersfield & Havant is an "Outstanding" CQC-rated (April 2020) Home & Live-in Care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Alton, Petersfield & Havant means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.
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Care Provided by Bluebird Care Alton, Petersfield & Havant

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £42

Rates may vary based on visit duration, short-term bookings, or weekend appointments. Contact us for detailed pricing.

These prices are only a guideline, please contact Bluebird Care Alton, Petersfield & Havant to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jade Hobbs (Head of Care)

Bluebird Care Alton, Petersfield & Havant Reviews (41)

9.7

Bluebird Care Alton, Petersfield & Havant has a Review Score of 9.7 (9.672) out of 10, based on 23 reviews in the last 2 years.
Over all time Bluebird Care Alton, Petersfield & Havant has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebird Care Alton, Petersfield & Havant
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Total of 41, showing 21-40
Review from J A (Daughter-in-law of Client) published on 8 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The regular carer is very helpful, she phoned me to let me know when food is running out and toilet paper. She is also helpful at bedtime leaving my mother-in-law's bedtime pants out with her night clothes to remind her to wear them. She is very polite and they seem to be getting on really well.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for submitting a review. It's great to read your positive feedback and we'll pass your comments to the care team.

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Review from David T (Husband of Client) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had a daily carer from Bluebird for the last 18 months to wash/shower and dress my wife who is confined to a wheelchair and suffers from dementia. Without exception, the carers provided by Bluebird have provided first-class support and dealt with a wide range of challenges with calmness and
professionalism.
Bluebird have been responsive to changes in requirements from the timing of visits to the adoption of new showering facilities. Online access to their care management system gives instant access and assurance when last-minute changes to the carer or visit times are necessary.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi David. Thank you for taking the time to submit your feedback. We were delighted to read your positive review and are proud to be making a difference to you and your wife.

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Review from S B (Client) assisted by family/friend published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service has been very good and in keeping with what I expect from Bluebird. My care was transferred from Coventry to Portsmouth when I stayed with my daughter for three weeks and the handover was excellent.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

It's our pleasure to support you and we're very grateful to you for submitting your feedback.

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Review from Bernard W (Client) assisted by family/friend published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with Bluebird Care and am extremely grateful for their help.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for sending us your positive feedback. We're happy to be supporting you and will pass your comments on to the team.

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Review from C B (Daughter of Client) published on 28 July 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Bluebird carers are very good. We only used them for shopping and cleaning but when my dad was hospitalised and mum went into a care home I spoke to the office saying I no longer required their care he said he would get someone to call me. This didn’t happen so I replied to an email to tell them I no
longer require them. This seems to have disappeared. I have spoken to the office again and by the time I finish paying, I will have given 2 months' notice. The house is empty, what a rip-off. They were well aware we wanted to stop their service. Beware, very happy to take you on, not so easy to stop.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for taking the time to send us your feedback. We are glad to read your positive comments about our care assistants, however, we are disappointed to hear of your experience serving notice, because this is not usually the case for our customers. I have discussed this with the team, and understand your initial notice was sent as a reply to an email from our invoice system, which unfortunately doesn't accept emails and generates an 'undelivered' response. This is likely to be the cause of confusion with your notice, so I will speak with your Customer Service Manager when they return from leave next week, and ask them to contact you to discuss this further.

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Review from Tony B (Son of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We realised that my 98-year-old mother was in desperate need of care in May, 2022. She was definitely on a downward spiral, not looking after herself and getting increasingly forgetful. Bluebird was recommended to us by the local district nurse.
From day one things started to improve and I would say
that my mother has turned around 100%. She was clinically diagnosed with unspecified dementia but she looks so much healthier and happier now. The carers that Bluebird provide are excellent. They always treat her with the utmost dignity and respect and make sure that she is safe and has everything she needs. The contact with the agency is brilliant too. They are extremely helpful and always listen to your concerns.
We would not hesitate to recommend Bluebird Care. They are top-notch!
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you Tony for leaving such a lovely review and recommendation. It's a pleasure to help you and your mother and we love to hear that she is happier and healthier than before.

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Review from Elise H (Daughter of Client) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care gives excellent support and care. Always polite and courteous. The carers treat my mother with respect and dignity and always make sure she has everything she needs. Thank you.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for sending such lovely feedback! Our team will be very happy to read this.

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Review from Kathleen H (Mother of Client) published on 21 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just started with Bluebird Care after disastrous episodes with previous agencies. Excellent communication with the staff member who handled the paperwork and a smooth handover. My daughter's carer seems to know exactly what she is doing and is encouraging and helping my daughter to become more independent.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi Kathleen, great to hear of your smooth start with us. Thank you for leaving this feedback, we will pass it on to our team.

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Review from Michael B (Son of Client) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird were recommended to me by two trusted friends, when my mother began to need regular care visits. From the start, the Petersfield branch were really good to deal with, a very professional and friendly organisation. Mum was very pleased with the quality and friendliness of the carers, who she
grew to know well. I can't fault the service we had from Bluebird.
Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

You're welcome Michael and thank you for your lovely words. We're happy to help.

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Review from Pam H (Daughter-in-law of Client) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, my mother in law became very poorly just a couple of days before Christmas, we contacted Bluebird to seek their support. Despite the challenges that COVID brought and the time of year; Bluebird were able to provide much-needed care. Since that time her health has improved a little and
Bluebird have been wonderful in their willingness to flex the care as circumstances have required.
The 2 members of staff who are our link people at Bluebird are always friendly, responsive and understanding. The carers have never failed to be anything but caring, having patience and giving encouragement when needed.
Reply from Jade Hobbs, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your comments, it's a pleasure to help during these tough times.

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Review from Hilary W (Daughter of Client) published on 14 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care Bluebird have provided for my elderly father over the past year. The carers always treat him with dignity and respect as well as providing his personal care, medication requirements, meals, shopping etc. Communication with his family is exemplary in and out of
hours and the Openpass ap is really useful to see how each visit has gone and whether there are any issues that have come up. Infection control measures taken during Covid has been of a very high standard. Bluebird caring for my father has provided all our family with complete assurance that he is being really well cared for.
Reply from Jade Hobbs, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thanks so much for leaving such a lovely review Hilary! It's our pleasure to help you and your father and it's great to hear that you like our openPASS app!

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Review from Brenda C (Daughter of Client) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care at Alton, have been making daily visits for the past 4 years to my 94-year-old mother who is still living in her own home. I cannot recommend them highly enough. The carers are lovely and genuinely care about their customers. Mum has two visits a day and personal care, medication, meals
are delivered with friendly and attentive care. The office is well run and efficient and is great at communicating any concerns to me, whether it be as simple as something to be added to the shopping list or a health issue.
Reply from Katie Milne, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi Brenda, many thanks for your kind words. It makes our day reading how we are making a difference to you and your mum. Our care team will love hearing your thoughts so I will also pass these comments on to them.

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Review from David H (Client) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has been providing care for my aunt since she was released from Alton Community Hospital. I cannot fault the service they provide from the office-based staff to the care workers who visit my aunt at her home to assist her with getting up and bathing in the mornings. She also has a visit
at lunchtime to help prepare her meals. The staff are always happy to help out with any daily issues that might crop up. My aunt always speaks very highly of all of the carers that visit her and this is great peace of mind for our family. I would have no hesitation in recommending them.
Reply from Katie Milne, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi David, thank you for taking the time to leave us your thoughts. We're so happy to hear how satisfied you are with Bluebird Care and I will pass your kind comments on to the team.

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Review from Marian C (Wife of Client) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise Bluebird Care staff and carers enough for their commitment in caring for my husband. This has allowed me to have some much-needed breathing space, knowing that I can totally rely on the carers to look after him and that he is happy in their company. They are always punctual and carry
out the tasks required for my husband’s care in a cheerful manner which brings out the best in him. In addition, the continuity of having the same carers come to the house has given him more confidence.
Reply from Katie Milne, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi Marian. Many thanks for leaving us your thoughts. We're touched to hear how our care for your husband has positively effected both him and yourself. I will pass your lovely comments on to the team.

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Review from Rod F (Power of Attorney of Client) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I engaged Bluebird in 2014 to provide domiciliary care for my increasingly frail aunt. As her condition deteriorated, this changed to live-in care and now comprises a combination of both. This has enabled my aunt to continue living in her home of 50 years and has helped ensure her peace of mind and
stability. I have, without exception, found the care, attention and professionalism of the Bluebird carers and their managers to be excellent. This is all the more reassuring for me because I live 300 miles away and rely upon their advice and readiness to help. I cannot recommend the Bluebird service too highly.
Reply from Katie Milne, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi Rod - Many thanks for leaving us this review. It's been a pleasure providing care services to your aunt since 2014 and reading your kind comments makes what we do all the more worthwhile. We feel privileged to help her stay living in her family home and we'll pass your comments on to our care team!

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Review from James V (Client) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are extremely helpful and hardworking and each week I look forward to seeing my carer. The service I received has always been amazing of my carer and truthfully I am extremely over satisfied with the entire service.
Reply from Katie Milne, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi James. Thank you for taking the time to leave us a review. It means so much to us to hear how happy you are with our care services. Our aim is to always provide an outstanding service, so we’re delighted that you’re happy. We really value your feedback and will pass it on to the team.

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Review from Judith Q (Daughter of Client) published on 3 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
At very short notice Bluebird were able to provide my mother with an end of life Carer. My sister and I, together with the Carer were able to care for my mother during the last week of her life, comfortably at home, peacefully, calmly, around the clock. What a privilege.
Our Carer was totally aware
of the intensity of the situation, the extraordinary emotions involved, was diplomatic, kind and quietly provided reassurance and guidance. She gave us space when needed and was totally there for my mother when a more knowledgeable pair of hands was required.
What a remarkable lady, how lucky we were.
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Review from A B (Client) published on 14 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Bluebirds before but never for a long period. This was a test for all of use to see how they and my grandmother coped. I have been impressed with their professionalism from the management to the carers and know that if I wasn't they'd take the matter seriously. I have no qualms with using
them again and am doing so very shortly. I do not have any previous experience with care companies to compare Bluebirds with but I expect to use their services for as long as they're needed without any worries at all.
Reply from Jade Hobbs, Head of Care at Bluebird Care Alton, Petersfield & Havant

Thank you for your confidence in our professionalism and for choosing Bluebird Care for your grandmother's needs. We're delighted to hear you're satisfied and look forward to continuing to provide reliable, high-quality care.

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Review from Della (Daughter of Client) published on 14 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first phone call when I made initial contact, the whole process of using Bluebird has been professional and warm with a fantastic compassionate attitude towards my parents needs and for that I am extremely grateful. Nothing was too much trouble and the fact that Bluebird were able to fill a
live-in position in such short notice to help us urgently is both impressive and fantastic to know for the future. My Dad has needed high dependency support and we have now moved on to Day care now that he is more settled back at home with my Mum. The two live in carers who looked after my parents were very caring, sympathetic and incredibly patient. I am very impressed with the standard of individuals who were found very quickly and I wouldn't hesitate in recommending Blubird to others in need. Having a live in carer wasn't easy for my parents to accept, but they enjoyed the experience and since they have gone, we have been very impressed with the day carers who have taken over, so I thank you all for your very kind attitude and professionalism. Every time I phone or email or speak to an admin person too, I'm always very well looked after.
Reply from Jade Hobbs, Head of Care at Bluebird Care Alton, Petersfield & Havant

We're incredibly grateful for your kind words about our care service, and we're thrilled to have supported your parents so effectively. Thank you for recommending Bluebird Care, and we're here for you whenever you need us.

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Review from L P (Relative of Client) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was extremely pleased with the service provided by Bluebird Care.
We had 3 carers in total. The first person was moderate but the last 2 were brilliant, so caring and hard working. I would definitely recommend their efficient services.
Reply from Jade Hobbs, Head of Care at Bluebird Care Alton, Petersfield & Havant

Thank you for your positive feedback and for recommending Bluebird Care's efficient services. We're delighted to hear that our carers provided such caring and hardworking support.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Bluebird Care Alton, Petersfield & Havant is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Bluebird Care Alton, Petersfield & Havant is calculated as follows: ( (107 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 137 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Alton, Petersfield & Havant is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (2)

Amy

Amy Blackman

Job Title: Care Manager Joined: 2024

Amy oversees our day-to-day services with a strong focus on customer wellbeing and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.

Claire & Norman

Claire & Norman Murphy

Job Title: Owners Joined: 2018

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Alton, Petersfield & Havant to verify any information. View our terms and conditions. Bluebird Care Alton, Petersfield & Havant has an Enhanced Service - more info.