Candlelight Care

when requesting care.

Ive found Candlelight to be very good always trying to find the right carer for the client which is not an easy job so many things to consider.Its been over a year with Candlelight and they've always done their best to make things right and if there are any problems you can contact someone very quickly to try and put things right.

Candlelight have been caring for my brother one way or another for over 20 years now and some of the carers have gone well beyond their expected roles to help and support him over the years as his needs have changed and have become more demanding. The staff have always been friendly and supportive towards my brother.

Candlelight Care took exceptional care of my wife who had dementia and passed away a year ago. Every single carer was well trained and utterly dedicated to their task. Each of them was remarkably empathetic, willing to listen carefully, and problem solve in difficult situations where necessary. Often they acted as a friend/mentor rather than as a functional carer. Although not requiring medical related help myself, I have continued to use Candlelight for maintenance purposes. Again they have been exemplary, cheerful, fastidious, and well-informed on the tasks on-hand. They are an absolute credit to the organization and as the market-facing part of the company need to be rewarded and reinforced continuously by headquarters

I can only express my appreciation and admiration to all carers and staff at Candlelight Care. They have given us the ability to keep mum in her own home where she feels safe and happy. She classes all of her carers as friends and looks forward to seeing them every day. Nothing has ever been too much trouble and although we make several requests of the office staff, our requests have been dealt with in an instant. I have nothing but praise for this company and all of their staff and would recommend them extremely highly.

May has been quite a dramatic experience for both my wife and myself with both of us being in hospital at the same time. This combined with other factors including my wife's operation has been very stressful. Throughout all this time Candlelight has been my support and backup and has never failed to adjust timetables etc and gone that extra distance to help. Some Carers have volunteered to come in early when clinical appointmens needed to be fulfilled which again is above and beyond expectations. I cannot thank you enough Candlelight, to have you behind me is a comfort and a major help.

Candlelight visit my aunt every lunchtime to give her a hot meal and help with any jobs around the house. The carers are always within their time slot, helpful, kind willing to help in any way needed and always have time to talk with my aunt.

Nice carers the three I've had have been friendly and cheerful. They are not carers as such but keep my home in some semblance order and clean. They very rarely arrive on time but knuckle and get on with the job

My dad always looks forward to their visits and has had no complaints about the service provided.

The staff are excellently trained, highly professional and look after my husband in an extremely sympathetic and totally caring manner. I cannot praise them more highly and would certainly recommend Candlelight Care as a care provider. Any requests or concerns I have raised have been swiftly sorted out.

clear communication and availability when issues are raised. choice of carer offered. very good standard of carers provided; I can't praise Faith enough, she is superb. She does a difficult job very well and absolutely thoroughly, with care and concern in everything she does, and great communicaiton.

Mum had Candlelight Care for only three days in March 2025 but I cannot fault their care and attention to her in those final days. All the staff that attended her, which was three times a day, were polite, friendly and attentive to her needs. She was happy with every one of them that she met. The staff in the office were efficient and responsive and showed empathy during the time that mum sadly passed away. I believe that they all truly cared for her even though it was only for a short time. They most definitely put my mind at ease knowing that they were visiting her throughout the day. I would highly recommend them to anyone that needed care at home in the area that they cover.

I can't see any way around this.

Carers all appear friendly and clean. They support by providing meals and tidying as and when necessary. On occasion, timings are a little close together (service provided for lunch and evening meals). Any issues they find are escalated to us via text or phone calls, and on the odd occasion via the office too. The carers we have met have been friendly and efficient, and Mum enjoys their company.

Highly recommend!

We used the Uckfield branch of Candlelight from October 2020 to October 2023 to provide care for my husband. The team were absolutely amazing; professional, caring and supportive. They fully met the needs of my husband and provided him with the best care that I could have asked for. They listened to what he wanted/needed and followed his care plan and guidelines. They were friendly, and respected being in our home, ensuring they left it clean and tidy. The team enabled me to keep my husband at home, where he wanted to be. We couldn’t have asked for more and I am truly thankful to the Uckfield Team.

Thank you.

All the carers are lovely, they are all very polite and caring. They always ask if there is anything they can do once they have sorted out my legs. Candlelight when first approached were only going to be temporary, but because it has been such a joy to have them come in every day I have decided to keep my care with them long term. I would very highly recommend them to anyone. I'm very, very happy with the carers and the office team.

I have always foud the service very good and the carers are caring and reliable. Most are very conscientious and will find things to do when they have time to spare and I am grateful for this. I am very happy with the service.

I am very happy with the care I receive. They are happy to do any tasks required and go above and beyond.