An excellent service. The carers are professional, personable, reliable and very attentiveJames B(Son of Client/Service User)
I find the carers extremely helpful, very pleasant and extremely accommodating.Jon G(Son of Client/Service User)
An excellent service. The carers are professional, personable, reliable and very attentiveJames B(Son of Client/Service User)
I find the carers extremely helpful, very pleasant and extremely accommodating.Jon G(Son of Client/Service User)
Candlelight Care is a family-run company offering home care services in and around many areas of Dorset, Somerset, Wiltshire and East Sussex.
The organisation is based on the values of equality, trust, dignity and respect and for over twenty-five years the team have been providing friendly, caring and reliable homecare to people of all ages in their own homes.
A dedicated team of professional care staff make a real difference to those receiving care and their families.
Care Provided by Candlelight Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Prices
Fees are available on request.Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Contact Candlelight Care to get a personalised quote:
Good to Know
Group/Owner
- Candlelight Homecare Services
- Private Owned
Person in charge
- Mandy Head (Registered Manager)
Candlelight Care Reviews (40)
Candlelight Care has a Review Score of 9.0 (9) out of 10, based on 4 reviews in the last 2 years.
Over all time Candlelight Care has 40 reviews.
Mum had Candlelight Care for only three days in March 2025 but I cannot fault their care and attention to her in those final days. All the staff that attended her, which was three times a day, were polite, friendly and attentive to her needs. She was happy with every one of them that she met. The staff in the office were efficient and responsive and showed empathy during the time that mum sadly passed away. I believe that they all truly cared for her even though it was only for a short time. They most definitely put my mind at ease knowing that they were visiting her throughout the day. I would highly recommend them to anyone that needed care at home in the area that they cover.
Beautiful compliment thank you. I have shared this with your mum's care team as we feel it is important that we share your appreciations.
I can't see any way around this.
We are sorry that you feel this way but hope you seek joy from having a visit each day.
Carers all appear friendly and clean. They support by providing meals and tidying as and when necessary. On occasion, timings are a little close together (service provided for lunch and evening meals). Any issues they find are escalated to us via text or phone calls, and on the odd occasion via the office too. The carers we have met have been friendly and efficient, and Mum enjoys their company.
Thank you for the kind words which we would like to share with Mum's core team. I agree, that communication is always the key to any successful delivery of a care package, especially with the family too.
They also reassure me that someone will be there to check on her safety.
I can check every time on the app too how she is.
Highly recommend!
What a beautiful review you have given us, thank you very much. We will make sure we share this with your mum's core team.
We used the Uckfield branch of Candlelight from October 2020 to October 2023 to provide care for my husband. The team were absolutely amazing; professional, caring and supportive. They fully met the needs of my husband and provided him with the best care that I could have asked for. They listened to what he wanted/needed and followed his care plan and guidelines. They were friendly, and respected being in our home, ensuring they left it clean and tidy. The team enabled me to keep my husband at home, where he wanted to be. We couldn’t have asked for more and I am truly thankful to the Uckfield Team.
Wow! Another amazing review left via our website for our Uckfield team in East Sussex. Thank you for your kind words, which I will be sharing with the team.
Thank you.
A beautiful compliment about your Aunt's core care staff; we are so pleased to hear that you are happy with the service being provided. We will be sharing the compliment with the staff. Thank you!
All the carers are lovely, they are all very polite and caring. They always ask if there is anything they can do once they have sorted out my legs. Candlelight when first approached were only going to be temporary, but because it has been such a joy to have them come in every day I have decided to keep my care with them long term. I would very highly recommend them to anyone. I'm very, very happy with the carers and the office team.
Thank you for your kind words, always a pleasure to read and share with your team.
I have always foud the service very good and the carers are caring and reliable. Most are very conscientious and will find things to do when they have time to spare and I am grateful for this. I am very happy with the service.
Thank you for your kind words, these will be shared with the core team to let them know you appreciate what they do for you.
I am very happy with the care I receive. They are happy to do any tasks required and go above and beyond.
Thank you for these kind words, we will share them with the team to let them know they are appreciated by you.
I have had Candlelight's assistance since February 2019 and have always found the office staff and carers to be kind, able and helpful. At times when I need extra support, they always try their best to accommodate my needs. Thank you Candlelight.
Thank you for those kind words, we will make sure that we share them with the staff who visited you.
We have employed Candlelight Care since October 2022, they are very helpful and obliging and cannot speak any more highly of them.
Thank you for your kind words ,I have shared this with the care team and the office.
Very good. I don't have any other experience to compare them to. I need more housework/cleaning done but I can't think quickly and their time is limited. Sometimes I would like them to be more flexible. I like having the same carer for my personal care.
Thank you for your review. I have passed them over to the office for them to make contact with you and see if there is anything we are able to change for you.
Have found all staff very helpful. Will go on using as long as I can.
Thank you for your kind words, we have today shared them with your team.
Although I have only just started using Candlelight Care, I have found the service satisfactory and the carer reliable and friendly and I look forward to her visits because she is cheerful and willing.
Thank you for leaving the review and welcome to Candlelight Care.
All the carers were professional but friendly and helpful. We would recommend the company without hesitation.
Thank you for your kind words about our staff. They have worked tirelessly throughout this pandemic and beyond with smiles still on their faces.
Most of the carers do a very good job and I have gotten to know them very well. Can't write very well as my arthritis is bad. I look forward to them coming to help me and chat with me. And I look forward to my companion visit. It's good to get outside and see people. I wish it was a bit longer.
Thank you for leaving this review about the services we are currently providing you. I will share your comments with the team.
Thank you!
Thank you for leaving this beautiful website review, such kind words written. I have shared them today with the team as it is important for them to know. Thank you again.
Most of the carers are very empathetic and good at talking to the client. Some are cleverly frivolous and funny to encourage the client's compliance. Overall, they are pleasant and achieve their objective.
Thank you, what a lovely way of describing your husband's core team. Made me smile.
The care I receive enables me to stay in my own home.
Thank you so much for your kind words, which we have shared with your core team.
My brother was going to stay with my uncle for a few days so I cancelled the evening care visits. Storm Eunice came along which meant my brother had to cancel his plans due to transport problems. I called the office and in no time at all the evening visits were reinstated for my uncle. I don't live close by so this was such a relief.
We try to be accommodating, even when we are in the midst of a storm. Thank you for the beautiful words, these have been shared with the staff concerned.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 December 2017- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (5)
- Posted: Thursday 10 Jul 2025“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy Candlelight Homecare has been supporting...
- Posted: Monday 11 Nov 2024A care company (Candlelight Care) based in Uckfield celebrates its 23rd anniversary this month. Candlelight Care has been providing care and support to people in Uckfield, Lewes, Heathfield, Ringmer and...
- Posted: Monday 11 Nov 2024A care company based in Uckfield celebrates its 23rd anniversary this month. Candlelight Care has been providing care and support to people in Uckfield, Lewes, Heathfield, Ringmer and the surrounding...
Awards / Recognitions (5)
- Recipient: Candlelight Homecare ServicesDate: Friday 31 May 2024
- Recipient: Candlelight Homecare ServicesDate: Wednesday 31 May 2023
- Recipient: Candlelight Homecare ServicesDate: Thursday 31 Mar 2022
Meet the Team (5)
Mandy's role is to keep the branch running as smoothly as possible, ensuring that all visits are covered and that the care staff, clients and clients' families remain happy.
Mandy was awarded her 15-year-long service award back in 2018.
Before coming into the care sector, Mandy used to have catering roles within pubs.
Away from her day job, Mandy enjoys relaxing hobbies such as sewing, knitting and doing jigsaws.
Mandy achieved her level 5 Diploma in Leadership for Health & Social Care in 2016
As a Community Team Manager, Penny's role is to ensure that clients and staff are happy. She liaises with family, social services and other professionals to ensure that we are providing the best care possible.
Before she joined Candlelight Care, Penny worked in child care.
In her spare time Penny looks after her primary school age son and they love to meet friends for days out to London or to go on National Trust walks.
Penny also enjoys reading and spending time with her family and friends.
Sarah Brockhurst has worked in the care sector for many years, progressing her career to Community Team Manager Assistant. In this role, Sarah carries out client assessments and client reviews.
Sarah is very devoted to her family and they like to spend time camping in the New Forest. She likes to crochet as a hobby, and her celebrity crush is James Martin.
Natalie co-ordinates the care visits for the Uckfield branch, ensuring that all are covered and at the correct time whilst trying to keep travelling time for care staff to a minimum.
Before joining Candlelight Care Natalie was a coordinator for agencies, and she has also worked as an administrator.
In her spare time, Natalie likes to eat out and socialise with friends and family.
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.
Frequently Asked Questions about Candlelight Care
How many Carers does Candlelight Care employ?
Candlelight Care employs 24 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.