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Home Care Providers Owned by Candlelight Homecare Services

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9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Candlelight Homecare Services
Candlelight Homecare Services offer high-quality home care services for older people who wish to remain living independently for as long as possible.

Care services are offered to those living within Dorset, Somerset, Wiltshire and East Sussex.

An experienced staff team offer help at home with everyday tasks, personal care, companionship and other types of person-centred care.

Staff are selected that have a strong care background and who are kind and compassionate. Dignity and respect of the individual are practices at all times.

Candlelight Homecare Services Locations (4)

4 Home Care Providers owned by Candlelight Homecare Services
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Candlelight Care
Candlelight House, King Street, Glastonbury BA6 9JY 
9.7 96 reviews
Candlelight Care, Glastonbury, Somerset
"I found them very friendly and helpful they put me at my ease and gave me confidence in achieving what I had to do.…"   Read all 96 reviews

'Candlelight Care's mission is to keep people safe and independent in their own homes by providing the same quality of care and support that staff would want for their families' Read more about Candlelight Care

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Candlelight Care (Dorset, Somerset & Wiltshire)
1&2 Manor Farm Offices, Corsley, Warminster BA12 7QE 
9.6 86 reviews
Candlelight Care (Dorset, Somerset & Wiltshire), Warminster, Wiltshire
"We have been using Candlelight for 18months to care for my wife and I'm sure that the standard of care and professionalism of the staff has…"   Read all 86 reviews

Candlelight Care is a family-run company offering home care in Dorset, enabling people to stay living in their own homes. Staff are committed and compassionate offering care that is tailored to ... Read more about Candlelight Care (Dorset, Somerset & Wiltshire)

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Candlelight Care
Heathfield Centre, Streatfield, Heathfield TN21 8LA 
9.0 40 reviews
Candlelight Care, Heathfield, East Sussex
"Mum had Candlelight Care for only three days in March 2025 but I cannot fault their care and attention to her in those final days. All the…"   Read all 40 reviews

Candlelight Care is a family-run company offering home care services in and around many areas of Dorset, Somerset, Wiltshire and East Sussex. The organisation is based on the values of equality, ... Read more about Candlelight Care

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Candlelight Care
Suite 10, Merley House, Merley House Lane, Broadstone, Wimborne Minster BH21 3AA 
8.8 20 reviews
Candlelight Care, Wimborne Minster, Dorset
"The staff at Candlelight Care have provided care and companionship to my elderly mother for several years; as I live in the north of…"   Read all 20 reviews

Candlelight Care is a family-run home care company offering services in and around Dorset. Based on the values of trust, dignity, respect and equality, the team deliver friendly, caring and ... Read more about Candlelight Care

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Candlelight Homecare Services Reviews (242)

9.3

Candlelight Homecare Services has a Group Review Score of 9.3 (9.284) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Candlelight Homecare Services must have a Review Score.

Overall Experience
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Reviewer Connection to Candlelight Homecare Services
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Review of

Candlelight Care

from M C (Client) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, carers polite. The work is first class.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your lovely feedback. We're delighted to hear that you've received excellent service and that our carers have been polite and professional throughout.
It's wonderful to know that the quality of our work has met your expectations. Your kind words mean a great deal to the whole team.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Candlelight Care

from Jean G (Client) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a new client, so it's been difficult to get a regular carer at 8a.m., the time I requested, so 6 different ones have come, but they are all very efficient and interesting ladies. I love having each of them to help me.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you very much for your thoughtful feedback. We're delighted to hear that you've found all our carers to be efficient, supportive, and enjoyable to spend time with. As you are a new client, it can take a little time to establish a consistent visit schedule, especially at popular times such as 8 a.m., but we truly appreciate your patience while we work on setting this up for you.
Our team will continue to prioritise creating a regular rota so you can have familiar carers at your preferred time. In the meantime, we're pleased that you've had positive experiences with each of the carers who have visited so far.
If there is anything more we can do to support you, please don't hesitate to let us know. We're here to help.
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  • Treated with Dignity
  • Value for Money
Review of

Candlelight Care

from P D (Client) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found them very friendly and helpful they put me at my ease and gave me confidence in achieving what I had to do.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your lovely review. I'm really pleased to hear that you found the team friendly and helpful. It's great to know we were able to put you at ease and give you the confidence you needed.
If there's anything else we can support you with in the future, please don't hesitate to get in touch.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Candlelight Care

from A M (Son of Client) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Candlelight Care were fantastic. All provided excellent care and support for my momther and us the family. My mother looked forward to their visits. Candlelight encouraged my mother to become active where possible.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your lovely review. We are truly grateful for your kind words. It means a great deal to our whole team to know that your mother and your family felt supported and well cared for.
Were delighted that she looked forward to the carers visits and that we were able to encourage her to stay active in ways that suited her. Supporting both our clients and their families is at the heart of what we do, and your feedback reassures us that we are achieving that.
Please know it was a privilege to be part of your mothers care. We wish you and your family all the very best.
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Review of

Candlelight Care

from John M (Client) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak too highly in acknowledgement of the loving care and attention I have received from Candlelight staff.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your kind words. We are truly delighted to hear that you have felt well cared for by our Candlelight team. Providing compassionate, personalised support is at the heart of what we do, and it means a great deal to know that our efforts have made a positive difference to you.
If there is ever anything more we can do, please do not hesitate to let us know.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Candlelight Care

from D T (Client) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were kind, friendly, helpful and very professional. I was instantly put at ease and listened to. The team bridged the gap between barely coping and returning to a degree of normality. Thank you.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your thoughtful feedback. We are truly delighted to hear that you felt at ease and well supported by our team from the very beginning.
Our staff work hard to ensure every person in our care feels listened to, respected and reassured, so it is wonderful to know their kindness and professionalism made such a positive difference for you.
We are especially pleased that we were able to help bridge the gap during a difficult time and support you in returning to a sense of normality this is exactly what our service aims to achieve.
Thank you again for your kind words. They mean a great deal to the whole team.
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Review of

Candlelight Care

from Glenis B (Client) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the ladies that came were very good, patient, kind and were always checking to see if there was anything else that I needed doing. Nice meeting them all and I was glad of them helping me when I came out of hospital.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your lovely feedback. We're delighted to hear that all the ladies who visited were patient, kind, and attentive to your needs. It's wonderful to know you felt well supported after coming out of hospital, and that meeting the team was a positive experience for you.
We truly appreciate you taking the time to share your comments, and we're glad we could be there to help when you needed us.
If there's ever anything more we can do, please don't hesitate to let us know.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from E J (Husband of Client) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Candlelight for 18months to care for my wife and I'm sure that the standard of care and professionalism of the staff has contributed significantly to the extending 'end of life' programme she is currently on.
Reply from Lorna Kent, Operations Executive at Candlelight Care (Dorset, Somerset & Wiltshire)Thank you very much for taking the time to share your experience. We are truly grateful for your kind words. It means a great deal to the whole team to know that the care and professionalism we provide have made a positive difference to your wife's comfort and wellbeing during such an important and sensitive time.
Supporting individuals and their families through end of life care is a privilege, and we are honoured to be part of your wife's journey. If there is ever anything more we can do, please do not hesitate to let us know.
Thank you again for placing your trust in us.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from J W (Son of Client) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needed some help for my parents after they had both been in respite care and wished to come back to their own home. They have carers in three times a day and so far so good. We have met a few of the carers and they seem very pleasant, polite and genuinely interested in the welfare of my parents. The
help with meal preparation and overseeing and checking medication has given us real peace of mind.
As it's early days we've had to contact the office to inform them of additional needs and a few other things that have changed and someone is always available and the information is quickly shared with the relevant carers. The app is great, we can check in daily and see how each visit has gone. And when the carer on duty is concerned about anything the office is notified and they let us know as soon as possible.
Reply from Lorna Kent, Operations Executive at Candlelight Care (Dorset, Somerset & Wiltshire)Thank you so much for taking the time to share your experience. We're delighted to hear that your parents' return home has gone smoothly and that our carers have made a positive impression. It's wonderful to know you've found them to be pleasant, polite and genuinely focused on your parents' wellbeing.
We're also pleased that the support with meal preparation and medication checks has given you added peace of mind. As needs often change in the early days, we're glad our team has been able to respond quickly and keep everything running smoothly.
It's great to hear you're finding the app useful too being able to check in and see how each visit has gone can make such a difference. Our carers and office team work closely together, so your reassurance that communication has been prompt and effective really means a lot to us.
If there's ever anything more we can do to support you or your parents, please don't hesitate to get in touch. Thank you again for your kind words.
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Review of

Candlelight Care

from J P (Client) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone was very nice and helpful. Only thing was sometimes long wait in the mornings, and not sure what time to expect people to come in. Was a big help for me when I came out of hospital to have this help. Thank you.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your kind feedback. We're delighted to hear that our team were helpful and supported you well after your stay in hospital. We appreciate you highlighting the waits in the morning and the uncertainty around arrival times your comments help us improve, and we will review this with our scheduling team to see how we can provide clearer communication.
Thank you again for taking the time to share your experience. We wish you all the very best in your continued recovery.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from Sharon B (Daughter of Client) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been extremely happy with the service provided. He likes the fact he gets a rota and knows time and names of the carers coming. They are all bright and happy and make his day. He loves to have a chat and hear about their lives and families.
Reply from Lorna Kent, Operations Executive at Candlelight Care (Dorset, Somerset & Wiltshire)Thank you so much for your lovely review. We're delighted to hear that your dad is so happy with the service he receives. Knowing that the rota helps him feel prepared and comfortable is wonderful feedback, and we're glad our carers brighten his day.
Our team really enjoy spending time with him too they often mention how much they value their chats and how warm and welcoming he is. It's a pleasure to support him, and we truly appreciate you taking the time to share your comments.
If there's ever anything more we can do, please don't hesitate to let us know.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from J A (Daughter-in-law of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
As a family we have no complaints. Mother in Law seems quite happy with the caregiver.
It has given us some peace of mind knowing that she is safe and secure for the night.
I don't know what else to say!
Reply from Lorna Kent, Operations Executive at Candlelight Care (Dorset, Somerset & Wiltshire)Thank you very much for sharing your feedback. We're delighted to hear that you have no complaints and that your mother in law is happy with her caregiver. Knowing that she feels safe and secure at night is exactly the reassurance we aim to provide for families, so it's lovely to hear that this has given you some peace of mind.
If there's ever anything more you'd like to share or any way we can support you further, please don't hesitate to let us know. Your comments are truly appreciated.
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  • Value for Money
Review of

Candlelight Care

from Timothy N (Son of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day 1, my father was in the best possible hands. All the carers were brilliant, caring, nurturing and most helpful. My father could not wish for better care and support. Nothing was too much for the carers to do and assist my father in every possible way. When he was admitted to the hospital, he
kept asking to go home because 'my carers can look after me better'. Those are his own words. We (the whole family) can not thank you enough for the support and love he received. THANK YOU.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for taking the time to share such a heartfelt review. It truly means the world to our whole team.
We are incredibly touched to hear that your father felt so well supported and comfortable with his carers. Knowing that he felt safe, cared for, and confident in the care he received is the highest compliment we could ever receive.
Our carers always strive to provide compassionate, person centred support, and your kind words reflect the dedication they bring to their roles each day. We will make sure your lovely comments are shared with the team they will be absolutely delighted.
It has been a privilege to support your father and your family, and we are grateful for the trust you placed in us from the very beginning.

Thank you again for your warmth and appreciation.
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  • Treated with Dignity
  • Value for Money
Review of

Candlelight Care

from Barbara S (Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found all staff who visited me to be most respectful.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your kind feedback. Were delighted to hear that you found all our staff to be respectful during their visits. Providing care with dignity and professionalism is very important to us, and its wonderful to know this was reflected in your experience.
If there is ever anything more, we can do to support you, please dont hesitate to let us know.
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  • Treated with Dignity
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Review of

Candlelight Care

from Kevin K (Husband of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The attitude and quality of the service continues to be of a good standard in the large majority of cases. The carers are well dressed and generally have a cheerful manner. They seem patient with my wife's difficulties and limitations, tackling new problems in their stride. The care plan is generally
adhered to, any issues arising are discussed during the six monthly review, the plan being adjusted where necessary.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for the thorough and realistic review of the care we provide. I will ensure this is shared with your wife’s core team.
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Review of

Candlelight Care

from J T (Wife of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always polite and cheerful. They come when they told me they would. They fed my husband, meals I prepared, again cheerfully & encouraging him to eat. They always treated him with respect, encouraged him to try to help himself - turn over - stand up using the Mackworth - attempting to climb.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareAmazing review, thank you. We are proud of our Discharge to Assess Team, so much so, we will share your kind words with the team.
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Review of

Candlelight Care

from David D (Son of Client) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All caregivers that my mother met were wonderful, she had nothing but good things to say. The caregivers I met were kind and helpful and helped us through the tricky first week or two after my mother was discharged from hospital.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for leaving this review about our Discharge to Assess (D2A) team that visited you, We will share your feedback with your core team of enablers.
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  • Treated with Dignity
  • Value for Money
Review of

Candlelight Care

from C B (Client) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the carers to be cheerful, helpful and courteous. Some go above and beyond what is required, and some carers see what is needed without being told. Many of the carers are very encouraging and let you know if you have made good progress. They try to get you to think positively.
I am
most impressed with the general standard of care.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for your kind words, we will be sharing these with your core team, as we feel it is important for them to know.
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  • Treated with Dignity
  • Value for Money
Review of

Candlelight Care (Dorset, Somerset & Wiltshire)

from L S (Daughter of Client) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care ,kind caring caregivers.
Always double check with a family member if they are concerned,absolutely no complaints.
My parents are treated with respect and dignity, allowing myself and my sister to step back from caring and enjoy quality social time with our parents.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)Thank you for leaving this remarkable review of the care we are providing to your mother. This will be shared with her core team.
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  • Treated with Dignity
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Review of

Candlelight Care

from Paul C (Son of Client) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Candlelight Care have provided care and companionship to my elderly mother for several years; as I live in the north of England they kept me up to date with anything that I should be aware of such as medication and my mother's wellbeing. The carers themselves are so caring and friendly
often going the extra mile to help my mother. The office staff who I dealt most with are lovely, they love what they do often in difficult circumstances. I thoroughly recommend Candlelight Wimborne to any relative of an elderly person who requires home care.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for leaving this beautiful review. May we take this opportunity of wishing you mother a speedy recovery whilst waiting to be discharged from hospital and settles in well into her new home.
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Awards / Recognitions (5)

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Frequently Asked Questions about Candlelight Homecare Services

How many Agencies does Candlelight Homecare Services own?

Candlelight Homecare Services own 4 Agencies.

Which Candlelight Homecare Services Agencies have the highest review score?

Candlelight Care, Candlelight Care (Dorset, Somerset & Wiltshire) & Candlelight Care have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Homecare Services to verify any information. View our terms and conditions. Candlelight Homecare Services has a Platinum Service – more info.