Home Care Providers Owned by Candlelight Homecare Services
9.4
Group Review Score
(the average from all locations with a review score)
Candlelight Homecare Services Locations (4)
Candlelight Care
9.7
92 reviews
Candlelight House, King Street, Glastonbury BA6 9JY
"All staff were kind, friendly, helpful and very professional. I was instantly put at ease and listened to. The team bridged the gap between…" Read all 92 reviews
'Candlelight Care's mission is to keep people safe and independent in their own homes by providing the same quality of care and support that staff would want for their families'… Read more about Candlelight Care
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Candlelight Care (Dorset, Somerset & Wiltshire)
9.7
86 reviews
1&2 Manor Farm Offices, Corsley, Warminster BA12 7QE
"We have been using Candlelight for 18months to care for my wife and I'm sure that the standard of care and professionalism of the staff has…" Read all 86 reviews
Candlelight Care is a family-run company offering home care in Dorset, enabling people to stay living in their own homes. Staff are committed and compassionate offering care that is tailored to the individual and meets their specific needs. The… Read more about Candlelight Care (Dorset, Somerset & Wiltshire)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Candlelight Care
9.3
40 reviews
Heathfield Centre, Streatfield, Heathfield TN21 8LA
"Mum had Candlelight Care for only three days in March 2025 but I cannot fault their care and attention to her in those final days. All the…" Read all 40 reviews
Candlelight Care is a family-run company offering home care services in and around many areas of Dorset, Somerset, Wiltshire and East Sussex. The organisation is based on the values of equality, trust, dignity and respect and for over twenty-five… Read more about Candlelight Care
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Candlelight Care
8.9
20 reviews
Suite 10, Merley House, Merley House Lane, Broadstone, Wimborne Minster BH21 3AA
"Well the carers that come always been very polite, very helpful and are always asking if we want anything else done in the flat. Caring is…" Read all 20 reviews
Candlelight Care is a family-run home care company offering services in and around Dorset. Based on the values of trust, dignity, respect and equality, the team deliver friendly, caring and reliable home care to people of all ages. The dedicated team… Read more about Candlelight Care
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Candlelight Homecare Services Reviews (238)
9.4
Candlelight Homecare Services has a Group Review Score of 9.4 (9.389) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Candlelight Homecare Services must have a Review Score.
Review of
Candlelight Care
from D T (Client) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff were kind, friendly, helpful and very professional. I was instantly put at ease and listened to. The team bridged the gap between barely coping and returning to a degree of normality. Thank you.
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Review of
Candlelight Care
from Glenis B (Client) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All of the ladies that came were very good, patient, kind and were always checking to see if there was anything else that I needed doing. Nice meeting them all and I was glad of them helping me when I came out of hospital.
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Review of
Candlelight Care (Dorset, Somerset & Wiltshire)
from E J (Husband of Client) published on 17 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been using Candlelight for 18months to care for my wife and I'm sure that the standard of care and professionalism of the staff has contributed significantly to the extending 'end of life' programme she is currently on.
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Review of
Candlelight Care (Dorset, Somerset & Wiltshire)
from J W (Son of Client) published on 8 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Needed some help for my parents after they had both been in respite care and wished to come back to their own home. They have carers in three times a day and so far so good. We have met a few of the carers and they seem very pleasant, polite and genuinely interested in the welfare of my parents. The
help with meal preparation and overseeing and checking medication has given us real peace of mind.
As it's early days we've had to contact the office to inform them of additional needs and a few other things that have changed and someone is always available and the information is quickly shared with the relevant carers. The app is great, we can check in daily and see how each visit has gone. And when the carer on duty is concerned about anything the office is notified and they let us know as soon as possible.
As it's early days we've had to contact the office to inform them of additional needs and a few other things that have changed and someone is always available and the information is quickly shared with the relevant carers. The app is great, we can check in daily and see how each visit has gone. And when the carer on duty is concerned about anything the office is notified and they let us know as soon as possible.
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Review of
Candlelight Care
from J P (Client) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Everyone was very nice and helpful. Only thing was sometimes long wait in the mornings, and not sure what time to expect people to come in. Was a big help for me when I came out of hospital to have this help. Thank you.
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Review of
Candlelight Care (Dorset, Somerset & Wiltshire)
from Sharon B (Daughter of Client) published on 14 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has been extremely happy with the service provided. He likes the fact he gets a rota and knows time and names of the carers coming. They are all bright and happy and make his day. He loves to have a chat and hear about their lives and families.
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Review of
Candlelight Care (Dorset, Somerset & Wiltshire)
from J A (Daughter-in-law of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
As a family we have no complaints. Mother in Law seems quite happy with the caregiver.
It has given us some peace of mind knowing that she is safe and secure for the night.
I don't know what else to say!
It has given us some peace of mind knowing that she is safe and secure for the night.
I don't know what else to say!
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)Such a lovely compliment and we are pleased to hear that it has given you (the family) peace of mind. Thank you.
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Review of
Candlelight Care
from Timothy N (Son of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From day 1, my father was in the best possible hands. All the carers were brilliant, caring, nurturing and most helpful. My father could not wish for better care and support. Nothing was too much for the carers to do and assist my father in every possible way. When he was admitted to the hospital, he
kept asking to go home because 'my carers can look after me better'. Those are his own words. We (the whole family) can not thank you enough for the support and love he received. THANK YOU.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for this beautiful compliment about our services, our Discharge to Assess (D2A) team and then moving on to core care with our domiciliary team. We will share your kind words with your fathers core team.
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Review of
Candlelight Care
from Barbara S (Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I found all staff who visited me to be most respectful.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for leaving this compliment about our Discharge to Assess D2A) Team, we feel it is important for us to share with the team who visited you. Thank you again.
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Review of
Candlelight Care
from Kevin K (Husband of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The attitude and quality of the service continues to be of a good standard in the large majority of cases. The carers are well dressed and generally have a cheerful manner. They seem patient with my wife's difficulties and limitations, tackling new problems in their stride. The care plan is generally
adhered to, any issues arising are discussed during the six monthly review, the plan being adjusted where necessary.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for the thorough and realistic review of the care we provide. I will ensure this is shared with your wife’s core team.
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Review of
Candlelight Care
from Michael C (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Well the carers that come always been very polite, very helpful and are always asking if we want anything else done in the flat. Caring is 1st class and a real pleasure. They are a good advert for Candlelight Care. Well done.
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Review of
Candlelight Care
from J T (Wife of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff always polite and cheerful. They come when they told me they would. They fed my husband, meals I prepared, again cheerfully & encouraging him to eat. They always treated him with respect, encouraged him to try to help himself - turn over - stand up using the Mackworth - attempting to climb.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareAmazing review, thank you. We are proud of our Discharge to Assess Team, so much so, we will share your kind words with the team.
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Review of
Candlelight Care
from David D (Son of Client) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All caregivers that my mother met were wonderful, she had nothing but good things to say. The caregivers I met were kind and helpful and helped us through the tricky first week or two after my mother was discharged from hospital.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for leaving this review about our Discharge to Assess (D2A) team that visited you, We will share your feedback with your core team of enablers.
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Review of
Candlelight Care
from C B (Client) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found all the carers to be cheerful, helpful and courteous. Some go above and beyond what is required, and some carers see what is needed without being told. Many of the carers are very encouraging and let you know if you have made good progress. They try to get you to think positively.
I am
I am
most impressed with the general standard of care.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for your kind words, we will be sharing these with your core team, as we feel it is important for them to know.
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Review of
Candlelight Care (Dorset, Somerset & Wiltshire)
from L S (Daughter of Client) published on 20 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care ,kind caring caregivers.
Always double check with a family member if they are concerned,absolutely no complaints.
My parents are treated with respect and dignity, allowing myself and my sister to step back from caring and enjoy quality social time with our parents.
Always double check with a family member if they are concerned,absolutely no complaints.
My parents are treated with respect and dignity, allowing myself and my sister to step back from caring and enjoy quality social time with our parents.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)Thank you for leaving this remarkable review of the care we are providing to your mother. This will be shared with her core team.
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Review of
Candlelight Care
from Paul C (Son of Client) published on 6 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff at Candlelight Care have provided care and companionship to my elderly mother for several years; as I live in the north of England they kept me up to date with anything that I should be aware of such as medication and my mother's wellbeing. The carers themselves are so caring and friendly
often going the extra mile to help my mother. The office staff who I dealt most with are lovely, they love what they do often in difficult circumstances. I thoroughly recommend Candlelight Wimborne to any relative of an elderly person who requires home care.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for leaving this beautiful review. May we take this opportunity of wishing you mother a speedy recovery whilst waiting to be discharged from hospital and settles in well into her new home.
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Review of
Candlelight Care
from S L (Client) assisted by family/friend published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The carers arrive on time and carry out the work satisfactory.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for taking the time to write this review, we have shared it with the team, as we feel it is important from them to hear. Punctuality and quality of work is an important part of their roles.
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Review of
Candlelight Care
from Mary B (Client) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Experience is very good - staff very understanding - kind, discreet and not lacking in sense of humour which is important.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for taking the time to leave this review, it means a lot to us and the staff..
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Review of
Candlelight Care
from N P (Daughter of Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Candlelight are fantastic. Mum suffers with depression, anxiety and dementia. Under previous carers she was struggling massively and suicidal. Candlelight taken her on and the difference in mum has been amazing. They really care, mum is treated with respect, dignity and compassion and is absolutely
thriving under them. She now smiles, talks and even laughs! We simply cannot thank them enough for all their support with mum. They are truly wonderful.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for the beautiful review and we are pleased to hear that mum started on the D2A (Discharge to Assess) service initially and then transferred over to our domiciliary (care at home) service. Was a joy to read about all the improvements mum had improved upon. I will share with her core teams, as it is important for them to know.
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Review of
Candlelight Care
from Karen A (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum had Candlelight Care for only three days in March 2025 but I cannot fault their care and attention to her in those final days. All the staff that attended her, which was three times a day, were polite, friendly and attentive to her needs. She was happy with every one of them that she met. The staff
in the office were efficient and responsive and showed empathy during the time that mum sadly passed away. I believe that they all truly cared for her even though it was only for a short time. They most definitely put my mind at ease knowing that they were visiting her throughout the day. I would highly recommend them to anyone that needed care at home in the area that they cover.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareBeautiful compliment thank you. I have shared this with your mum's care team as we feel it is important that we share your appreciations.
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Awards / Recognitions (5)
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Frequently Asked Questions about Candlelight Homecare Services
How many Agencies does Candlelight Homecare Services own?
Candlelight Homecare Services own 4 Agencies.
Which Candlelight Homecare Services Agencies have the highest review score?
Candlelight Care, Candlelight Care (Dorset, Somerset & Wiltshire) & Candlelight Care have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Homecare Services to verify any information. View our terms and conditions. Candlelight Homecare Services has a Platinum Service – more info.