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Home Care Provider Owned by Candlelight Homecare Services in Somerset

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9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Candlelight Homecare Services in Somerset

Only the locations & reviews in Somerset for Candlelight Homecare Services are showing below.

View the details of all 4 locations (with 230 reviews) owned by Candlelight Homecare Services

Candlelight Homecare Services Locations in Somerset (1)

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1 Home Care Provider owned by Candlelight Homecare Services in Somerset
Candlelight Care

Candlelight House, King Street, Glastonbury BA6 9JY 

9.6 87 reviews
"The attitude and quality of the service continues to be of a good standard in the large majority of cases. The carers are well dressed and…"   Read all 87 reviews

'Candlelight Care's mission is to keep people safe and independent in their own homes by providing the same quality of care and support that staff would want for their families'… Read more about Candlelight Care

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Candlelight Homecare Services Reviews in Somerset (87)

9.5

Candlelight Homecare Services has a Group Review Score of 9.5 (9.496) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Candlelight Homecare Services must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Candlelight Homecare Services
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Review of

Candlelight Care

from Kevin K (Husband of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The attitude and quality of the service continues to be of a good standard in the large majority of cases. The carers are well dressed and generally have a cheerful manner. They seem patient with my wife's difficulties and limitations, tackling new problems in their stride. The care plan is generally
adhered to, any issues arising are discussed during the six monthly review, the plan being adjusted where necessary.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the thorough and realistic review of the care we provide. I will ensure this is shared with your wife’s core team.

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Review of

Candlelight Care

from J T (Wife of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always polite and cheerful. They come when they told me they would. They fed my husband, meals I prepared, again cheerfully & encouraging him to eat. They always treated him with respect, encouraged him to try to help himself - turn over - stand up using the Mackworth - attempting to climb.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Amazing review, thank you. We are proud of our Discharge to Assess Team, so much so, we will share your kind words with the team.

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Review of

Candlelight Care

from David D (Son of Client) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All caregivers that my mother met were wonderful, she had nothing but good things to say. The caregivers I met were kind and helpful and helped us through the tricky first week or two after my mother was discharged from hospital.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this review about our Discharge to Assess (D2A) team that visited you, We will share your feedback with your core team of enablers.

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Review of

Candlelight Care

from C B (Client) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the carers to be cheerful, helpful and courteous. Some go above and beyond what is required, and some carers see what is needed without being told. Many of the carers are very encouraging and let you know if you have made good progress. They try to get you to think positively.
I am
most impressed with the general standard of care.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, we will be sharing these with your core team, as we feel it is important for them to know.

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Review of

Candlelight Care

from S L (Client) assisted by family/friend published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers arrive on time and carry out the work satisfactory.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for taking the time to write this review, we have shared it with the team, as we feel it is important from them to hear. Punctuality and quality of work is an important part of their roles.

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Review of

Candlelight Care

from Mary B (Client) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Experience is very good - staff very understanding - kind, discreet and not lacking in sense of humour which is important.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for taking the time to leave this review, it means a lot to us and the staff..

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Review of

Candlelight Care

from N P (Daughter of Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Candlelight are fantastic. Mum suffers with depression, anxiety and dementia. Under previous carers she was struggling massively and suicidal. Candlelight taken her on and the difference in mum has been amazing. They really care, mum is treated with respect, dignity and compassion and is absolutely
thriving under them. She now smiles, talks and even laughs! We simply cannot thank them enough for all their support with mum. They are truly wonderful.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the beautiful review and we are pleased to hear that mum started on the D2A (Discharge to Assess) service initially and then transferred over to our domiciliary (care at home) service. Was a joy to read about all the improvements mum had improved upon. I will share with her core teams, as it is important for them to know.

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Review of

Candlelight Care

from A B (Client) assisted by family/friend published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were very helpful and I appreciate the help given. Many thanks.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving your review, our records show that you were in receipt of the Discharge to Assess and our Domiciliary Care services and we are grateful for you taking the time to write this 5* review.

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Review of

Candlelight Care

from Marion S (Wife of Client) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception the Candlelight Care carers who have looked after my husband on two occassions have been wonderful: advising on equipment and organising its provision, going above and beyond their remit to obtain suitable medications and always being positive, encouraging and above all good humoured.
Well done Candlelight!
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

What an exceptional compliment about our D2A team. Thank you for your kind words, which I have shared with all within the D2A team, as it is important for them to know.

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Review of

Candlelight Care

from David H (Husband of Client) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is now a resident at a local care home, she has dementia. Candlelight provide a carer at the home twice a week for 2 hours each visit. This allows me to carry out urgent tasks and medical appointments on those 2 days, whilst providing support and companionship to my wife. The carer is wonderful
and my wife considers her a friend, allowing even the most intimate support. I am not sure that I would be able to cope without this marvellous support.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this remarkable review, it was a pleasure to read. We have shared this with the carer and support worker in question who visits your wife twice a week as we feel it is extremely important for them to know how much they are appreciated. Thank you again.

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Review of

Candlelight Care

from S T (Daughter of Client) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We enjoy great service from Candlelight Care. My 94 year old mum has a morning visit which gets her up, showered and ready for the day. Every carer has been kind, considerate and professional. We have one regular carer, who is wonderful. She chats to mum and makes her feel special. We are delighted
with her service and support.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the beautiful compliment, I have shared this with your mum's core team.

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Review of

Candlelight Care

from H W (Client) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Please to have the help I needed. I am enjoying the help to stir me to try and keep order. I now can invite people in to see me. It is just enough help to keep me doing more myself so my life has improved. I would definitely go downhill without this encouragement.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

What a lovely example of the care and attention our staff have given to you. Thank you for sharing.

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Review of

Candlelight Care

from S S (Client) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I received kind and considerate care from a range of carers. They were always helpful and did whatever they could do to help me regain as much independence as possible. I would like to express my gratitude to all members of the team.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving the kind words about our Discharge to Assess team. We will share your compliment to the whole team.

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Review of

Candlelight Care

from J C (Wife of Client) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very reassuring to have Candlelight come in to assist me twice a day when my husband came home from the hospital. Your carers were all lovely and often arrived exactly when needed!
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this review about our Discharge to Assess team, I will share your kind words with the Team

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  • Treated with Dignity
  • Value for Money
Review of

Candlelight Care

from Albert C (Client) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the team of Candlelight Care. They never missed a morning or evening and were always cheerful. The care and attention I received was wonderful.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this compliment about our Discharge to Assess team, I will share this with the team personally.

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Review of

Candlelight Care

from Maureen A (Client) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this service and all the people involved in it. The carers who visited me were kind and thoughtful. I made amazing progress over a two-week period after I left hospital and enjoyed their company. When I left hospital I could hardly get up from a sitting position. By the
end, I could get up, safely walk and stand without aid and felt much more confident in looking after myself. Thank all of you for your support and help.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Wow, what an amazing review, thank you so much. We are very proud of our D2A team and therefore shared your compliment with them to let them know how much they are appreciated.

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Review of

Candlelight Care

from I F (Client) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reliable, helpful and friendly staff.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, I have shared them with the team.

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Review of

Candlelight Care

from R B (Son of Client) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who visit my mother are excellent in every way, from giving her support to walk on, making her laugh and feel at ease. The office staff are very helpful and efficient in responding to questions on the carers visit times. I would definitely recommend this company as they are efficient and
friendly.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, it is always a pleasure to receive such lovely compliments. This will be shared with the Glastonbury Team.

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Review of

Candlelight Care

from Amy I (Granddaughter of Client) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather recently came home from hospital and the Candlelight D2A team promptly provided incredible support for him and our family. Their kindness, professionalism, and thoughtfulness ensured that his final days were comfortable and dignified. Each member of the team is truly a superhero and I
want to express my gratitude for the profound impact they had on all of us. Thank you so much.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Wow! What an outstanding review. Thank you so much for taking the time to write the review, it will be a pleasure to share with the complete D2A team, as it is important for them to know...

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Review of

Candlelight Care

from Chris R (Son of Client) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The level of care my mother receives from Candlelight is first rate. They are always flexible and happy to adjust the services they provide. Initially my mother was reluctant to accept help, but has now become very happy with the help she receives and looks forward to the visits. Brilliant service!
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the kind words about our service and we will share the compliment with the core team who visit.

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Awards / Recognitions (5)

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