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Home Care Provider Owned by Candlelight Homecare Services in Somerset

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9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Candlelight Homecare Services in Somerset

Only the locations & reviews in Somerset for Candlelight Homecare Services are showing below.

View the details of all 4 locations (with 245 reviews) owned by Candlelight Homecare Services

Candlelight Homecare Services Locations in Somerset (1)

1 Home Care Provider owned by Candlelight Homecare Services in Somerset
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Candlelight Care
Candlelight House, King Street, Glastonbury BA6 9JY 
9.8 99 reviews
Candlelight Care, Glastonbury, Somerset
"Everyone who visited me was happy, smiling & positive. They listened to me and were encouraging, supportive and very understanding and most…"   Read all 99 reviews

'Candlelight Care's mission is to keep people safe and independent in their own homes by providing the same quality of care and support that staff would want for their families' Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Candlelight Homecare Services Reviews in Somerset (99)

9.3

Candlelight Homecare Services has a Group Review Score of 9.3 (9.282) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Candlelight Homecare Services must have a Review Score.

Overall Experience
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Date Published
  • 99
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Reviewer Connection to Candlelight Homecare Services
  • 61
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Review of

Candlelight Care

from P M (Client) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone who visited me was happy, smiling & positive. They listened to me and were encouraging, supportive and very understanding and most important patient. We reached all my goals, and I feel safe and strong enough to carry on with my daily life. Thank you.
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Review of

Candlelight Care

from Keith E (Client) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very important having the reassurance of the helpers. All were excellent.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your lovely feedback. We're delighted to hear that having our team's support gave you the reassurance you needed. It's wonderful to know that you found all our helpers excellent we'll be sure to share your kind words with the team. If there is ever anything more we can do for you, please don't hesitate to let us know
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Review of

Candlelight Care

from Denise M (Client) published on 6 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helped with broken ankle/leg exercises.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your kind feedback. Were delighted to hear that our team was able to support you with your ankle and leg exercises during your recovery. Its wonderful to know the assistance made a positive difference. Wishing you continued progress and a smooth return to full mobility.
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Review of

Candlelight Care

from Jean G (Client) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a new client, so it's been difficult to get a regular carer at 8a.m., the time I requested, so 6 different ones have come, but they are all very efficient and interesting ladies. I love having each of them to help me.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you very much for your thoughtful feedback. We're delighted to hear that you've found all our carers to be efficient, supportive, and enjoyable to spend time with. As you are a new client, it can take a little time to establish a consistent visit schedule, especially at popular times such as 8 a.m., but we truly appreciate your patience while we work on setting this up for you.
Our team will continue to prioritise creating a regular rota so you can have familiar carers at your preferred time. In the meantime, we're pleased that you've had positive experiences with each of the carers who have visited so far.
If there is anything more we can do to support you, please don't hesitate to let us know. We're here to help.
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Review of

Candlelight Care

from P D (Client) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found them very friendly and helpful they put me at my ease and gave me confidence in achieving what I had to do.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your lovely review. I'm really pleased to hear that you found the team friendly and helpful. It's great to know we were able to put you at ease and give you the confidence you needed.
If there's anything else we can support you with in the future, please don't hesitate to get in touch.
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Review of

Candlelight Care

from A M (Son of Client) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Candlelight Care were fantastic. All provided excellent care and support for my momther and us the family. My mother looked forward to their visits. Candlelight encouraged my mother to become active where possible.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your lovely review. We are truly grateful for your kind words. It means a great deal to our whole team to know that your mother and your family felt supported and well cared for.
Were delighted that she looked forward to the carers visits and that we were able to encourage her to stay active in ways that suited her. Supporting both our clients and their families is at the heart of what we do, and your feedback reassures us that we are achieving that.
Please know it was a privilege to be part of your mothers care. We wish you and your family all the very best.
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Review of

Candlelight Care

from John M (Client) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak too highly in acknowledgement of the loving care and attention I have received from Candlelight staff.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your kind words. We are truly delighted to hear that you have felt well cared for by our Candlelight team. Providing compassionate, personalised support is at the heart of what we do, and it means a great deal to know that our efforts have made a positive difference to you.
If there is ever anything more we can do, please do not hesitate to let us know.
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Review of

Candlelight Care

from D T (Client) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were kind, friendly, helpful and very professional. I was instantly put at ease and listened to. The team bridged the gap between barely coping and returning to a degree of normality. Thank you.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your thoughtful feedback. We are truly delighted to hear that you felt at ease and well supported by our team from the very beginning.
Our staff work hard to ensure every person in our care feels listened to, respected and reassured, so it is wonderful to know their kindness and professionalism made such a positive difference for you.
We are especially pleased that we were able to help bridge the gap during a difficult time and support you in returning to a sense of normality this is exactly what our service aims to achieve.
Thank you again for your kind words. They mean a great deal to the whole team.
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Review of

Candlelight Care

from Glenis B (Client) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the ladies that came were very good, patient, kind and were always checking to see if there was anything else that I needed doing. Nice meeting them all and I was glad of them helping me when I came out of hospital.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your lovely feedback. We're delighted to hear that all the ladies who visited were patient, kind, and attentive to your needs. It's wonderful to know you felt well supported after coming out of hospital, and that meeting the team was a positive experience for you.
We truly appreciate you taking the time to share your comments, and we're glad we could be there to help when you needed us.
If there's ever anything more we can do, please don't hesitate to let us know.
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Review of

Candlelight Care

from J P (Client) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone was very nice and helpful. Only thing was sometimes long wait in the mornings, and not sure what time to expect people to come in. Was a big help for me when I came out of hospital to have this help. Thank you.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your kind feedback. We're delighted to hear that our team were helpful and supported you well after your stay in hospital. We appreciate you highlighting the waits in the morning and the uncertainty around arrival times your comments help us improve, and we will review this with our scheduling team to see how we can provide clearer communication.
Thank you again for taking the time to share your experience. We wish you all the very best in your continued recovery.
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Review of

Candlelight Care

from Timothy N (Son of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day 1, my father was in the best possible hands. All the carers were brilliant, caring, nurturing and most helpful. My father could not wish for better care and support. Nothing was too much for the carers to do and assist my father in every possible way. When he was admitted to the hospital, he
kept asking to go home because 'my carers can look after me better'. Those are his own words. We (the whole family) can not thank you enough for the support and love he received. THANK YOU.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for taking the time to share such a heartfelt review. It truly means the world to our whole team.
We are incredibly touched to hear that your father felt so well supported and comfortable with his carers. Knowing that he felt safe, cared for, and confident in the care he received is the highest compliment we could ever receive.
Our carers always strive to provide compassionate, person centred support, and your kind words reflect the dedication they bring to their roles each day. We will make sure your lovely comments are shared with the team they will be absolutely delighted.
It has been a privilege to support your father and your family, and we are grateful for the trust you placed in us from the very beginning.

Thank you again for your warmth and appreciation.
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Review of

Candlelight Care

from Barbara S (Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found all staff who visited me to be most respectful.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your kind feedback. Were delighted to hear that you found all our staff to be respectful during their visits. Providing care with dignity and professionalism is very important to us, and its wonderful to know this was reflected in your experience.
If there is ever anything more, we can do to support you, please dont hesitate to let us know.
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Review of

Candlelight Care

from Kevin K (Husband of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The attitude and quality of the service continues to be of a good standard in the large majority of cases. The carers are well dressed and generally have a cheerful manner. They seem patient with my wife's difficulties and limitations, tackling new problems in their stride. The care plan is generally
adhered to, any issues arising are discussed during the six monthly review, the plan being adjusted where necessary.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for the thorough and realistic review of the care we provide. I will ensure this is shared with your wife’s core team.
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Review of

Candlelight Care

from J T (Wife of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always polite and cheerful. They come when they told me they would. They fed my husband, meals I prepared, again cheerfully & encouraging him to eat. They always treated him with respect, encouraged him to try to help himself - turn over - stand up using the Mackworth - attempting to climb.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareAmazing review, thank you. We are proud of our Discharge to Assess Team, so much so, we will share your kind words with the team.
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Review of

Candlelight Care

from David D (Son of Client) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All caregivers that my mother met were wonderful, she had nothing but good things to say. The caregivers I met were kind and helpful and helped us through the tricky first week or two after my mother was discharged from hospital.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for leaving this review about our Discharge to Assess (D2A) team that visited you, We will share your feedback with your core team of enablers.
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Review of

Candlelight Care

from C B (Client) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the carers to be cheerful, helpful and courteous. Some go above and beyond what is required, and some carers see what is needed without being told. Many of the carers are very encouraging and let you know if you have made good progress. They try to get you to think positively.
I am
most impressed with the general standard of care.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for your kind words, we will be sharing these with your core team, as we feel it is important for them to know.
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Review of

Candlelight Care

from S L (Client) assisted by family/friend published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers arrive on time and carry out the work satisfactory.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for taking the time to write this review, we have shared it with the team, as we feel it is important from them to hear. Punctuality and quality of work is an important part of their roles.
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Review of

Candlelight Care

from Mary B (Client) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Experience is very good - staff very understanding - kind, discreet and not lacking in sense of humour which is important.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for taking the time to leave this review, it means a lot to us and the staff..
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Review of

Candlelight Care

from N P (Daughter of Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Candlelight are fantastic. Mum suffers with depression, anxiety and dementia. Under previous carers she was struggling massively and suicidal. Candlelight taken her on and the difference in mum has been amazing. They really care, mum is treated with respect, dignity and compassion and is absolutely
thriving under them. She now smiles, talks and even laughs! We simply cannot thank them enough for all their support with mum. They are truly wonderful.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for the beautiful review and we are pleased to hear that mum started on the D2A (Discharge to Assess) service initially and then transferred over to our domiciliary (care at home) service. Was a joy to read about all the improvements mum had improved upon. I will share with her core teams, as it is important for them to know.
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Review of

Candlelight Care

from A B (Client) assisted by family/friend published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were very helpful and I appreciate the help given. Many thanks.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for leaving your review, our records show that you were in receipt of the Discharge to Assess and our Domiciliary Care services and we are grateful for you taking the time to write this 5* review.
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Awards / Recognitions (5)

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