Candlelight Care

Candlelight House, King Street, Glastonbury BA6 9JY
Review Us
9.7 96 Reviews
  • Candlelight Care, Glastonbury
'Candlelight Care's mission is to keep people safe and independent in their own homes by providing the same quality of care and support that staff would want for their families'

Care Provided by Candlelight Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Fees are available on request.
Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.

Contact Candlelight Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Candlelight Care to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Tracy Weare (Registered Manager)
9.7

Candlelight Care has a Review Score of 9.7 (9.743) out of 10, based on 24 reviews in the last 2 years.
Over all time Candlelight Care has 96 reviews.

Overall Experience
  • 69
  • 24
  • 2
  • 0
  • 1
Date Published
  • 96
  • 8
  • 16
  • 24
  • 72
Reviewer Connection to Candlelight Care
  • 58
  • 10
  • 10
  • 9
  • 5
  • 1
  • 1
  • 1
  • 1
Total of 96, showing 1-20
Review from Jean G (Client) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a new client, so it's been difficult to get a regular carer at 8a.m., the time I requested, so 6 different ones have come, but they are all very efficient and interesting ladies. I love having each of them to help me.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you very much for your thoughtful feedback. We're delighted to hear that you've found all our carers to be efficient, supportive, and enjoyable to spend time with. As you are a new client, it can take a little time to establish a consistent visit schedule, especially at popular times such as 8 a.m., but we truly appreciate your patience while we work on setting this up for you.
Our team will continue to prioritise creating a regular rota so you can have familiar carers at your preferred time. In the meantime, we're pleased that you've had positive experiences with each of the carers who have visited so far.
If there is anything more we can do to support you, please don't hesitate to let us know. We're here to help.
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Review from P D (Client) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found them very friendly and helpful they put me at my ease and gave me confidence in achieving what I had to do.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your lovely review. I'm really pleased to hear that you found the team friendly and helpful. It's great to know we were able to put you at ease and give you the confidence you needed.
If there's anything else we can support you with in the future, please don't hesitate to get in touch.
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Review from A M (Son of Client) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Candlelight Care were fantastic. All provided excellent care and support for my momther and us the family. My mother looked forward to their visits. Candlelight encouraged my mother to become active where possible.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your lovely review. We are truly grateful for your kind words. It means a great deal to our whole team to know that your mother and your family felt supported and well cared for.
Were delighted that she looked forward to the carers visits and that we were able to encourage her to stay active in ways that suited her. Supporting both our clients and their families is at the heart of what we do, and your feedback reassures us that we are achieving that.
Please know it was a privilege to be part of your mothers care. We wish you and your family all the very best.
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Review from John M (Client) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak too highly in acknowledgement of the loving care and attention I have received from Candlelight staff.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your kind words. We are truly delighted to hear that you have felt well cared for by our Candlelight team. Providing compassionate, personalised support is at the heart of what we do, and it means a great deal to know that our efforts have made a positive difference to you.
If there is ever anything more we can do, please do not hesitate to let us know.
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Review from D T (Client) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were kind, friendly, helpful and very professional. I was instantly put at ease and listened to. The team bridged the gap between barely coping and returning to a degree of normality. Thank you.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your thoughtful feedback. We are truly delighted to hear that you felt at ease and well supported by our team from the very beginning.
Our staff work hard to ensure every person in our care feels listened to, respected and reassured, so it is wonderful to know their kindness and professionalism made such a positive difference for you.
We are especially pleased that we were able to help bridge the gap during a difficult time and support you in returning to a sense of normality this is exactly what our service aims to achieve.
Thank you again for your kind words. They mean a great deal to the whole team.
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Review from Glenis B (Client) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the ladies that came were very good, patient, kind and were always checking to see if there was anything else that I needed doing. Nice meeting them all and I was glad of them helping me when I came out of hospital.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your lovely feedback. We're delighted to hear that all the ladies who visited were patient, kind, and attentive to your needs. It's wonderful to know you felt well supported after coming out of hospital, and that meeting the team was a positive experience for you.
We truly appreciate you taking the time to share your comments, and we're glad we could be there to help when you needed us.
If there's ever anything more we can do, please don't hesitate to let us know.
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Review from J P (Client) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone was very nice and helpful. Only thing was sometimes long wait in the mornings, and not sure what time to expect people to come in. Was a big help for me when I came out of hospital to have this help. Thank you.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your kind feedback. We're delighted to hear that our team were helpful and supported you well after your stay in hospital. We appreciate you highlighting the waits in the morning and the uncertainty around arrival times your comments help us improve, and we will review this with our scheduling team to see how we can provide clearer communication.
Thank you again for taking the time to share your experience. We wish you all the very best in your continued recovery.
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Review from Timothy N (Son of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day 1, my father was in the best possible hands. All the carers were brilliant, caring, nurturing and most helpful. My father could not wish for better care and support. Nothing was too much for the carers to do and assist my father in every possible way. When he was admitted to the hospital, he
kept asking to go home because 'my carers can look after me better'. Those are his own words. We (the whole family) can not thank you enough for the support and love he received. THANK YOU.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for taking the time to share such a heartfelt review. It truly means the world to our whole team.
We are incredibly touched to hear that your father felt so well supported and comfortable with his carers. Knowing that he felt safe, cared for, and confident in the care he received is the highest compliment we could ever receive.
Our carers always strive to provide compassionate, person centred support, and your kind words reflect the dedication they bring to their roles each day. We will make sure your lovely comments are shared with the team they will be absolutely delighted.
It has been a privilege to support your father and your family, and we are grateful for the trust you placed in us from the very beginning.

Thank you again for your warmth and appreciation.
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Review from Barbara S (Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found all staff who visited me to be most respectful.
Reply from Lorna Kent, Operations Executive at Candlelight CareThank you so much for your kind feedback. Were delighted to hear that you found all our staff to be respectful during their visits. Providing care with dignity and professionalism is very important to us, and its wonderful to know this was reflected in your experience.
If there is ever anything more, we can do to support you, please dont hesitate to let us know.
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Review from Kevin K (Husband of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The attitude and quality of the service continues to be of a good standard in the large majority of cases. The carers are well dressed and generally have a cheerful manner. They seem patient with my wife's difficulties and limitations, tackling new problems in their stride. The care plan is generally
adhered to, any issues arising are discussed during the six monthly review, the plan being adjusted where necessary.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for the thorough and realistic review of the care we provide. I will ensure this is shared with your wife’s core team.
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Review from J T (Wife of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always polite and cheerful. They come when they told me they would. They fed my husband, meals I prepared, again cheerfully & encouraging him to eat. They always treated him with respect, encouraged him to try to help himself - turn over - stand up using the Mackworth - attempting to climb.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareAmazing review, thank you. We are proud of our Discharge to Assess Team, so much so, we will share your kind words with the team.
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Review from David D (Son of Client) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All caregivers that my mother met were wonderful, she had nothing but good things to say. The caregivers I met were kind and helpful and helped us through the tricky first week or two after my mother was discharged from hospital.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for leaving this review about our Discharge to Assess (D2A) team that visited you, We will share your feedback with your core team of enablers.
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Review from C B (Client) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the carers to be cheerful, helpful and courteous. Some go above and beyond what is required, and some carers see what is needed without being told. Many of the carers are very encouraging and let you know if you have made good progress. They try to get you to think positively.
I am
most impressed with the general standard of care.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for your kind words, we will be sharing these with your core team, as we feel it is important for them to know.
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Review from S L (Client) assisted by family/friend published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers arrive on time and carry out the work satisfactory.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for taking the time to write this review, we have shared it with the team, as we feel it is important from them to hear. Punctuality and quality of work is an important part of their roles.
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Review from Mary B (Client) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Experience is very good - staff very understanding - kind, discreet and not lacking in sense of humour which is important.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for taking the time to leave this review, it means a lot to us and the staff..
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Review from N P (Daughter of Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Candlelight are fantastic. Mum suffers with depression, anxiety and dementia. Under previous carers she was struggling massively and suicidal. Candlelight taken her on and the difference in mum has been amazing. They really care, mum is treated with respect, dignity and compassion and is absolutely
thriving under them. She now smiles, talks and even laughs! We simply cannot thank them enough for all their support with mum. They are truly wonderful.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for the beautiful review and we are pleased to hear that mum started on the D2A (Discharge to Assess) service initially and then transferred over to our domiciliary (care at home) service. Was a joy to read about all the improvements mum had improved upon. I will share with her core teams, as it is important for them to know.
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Review from A B (Client) assisted by family/friend published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were very helpful and I appreciate the help given. Many thanks.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for leaving your review, our records show that you were in receipt of the Discharge to Assess and our Domiciliary Care services and we are grateful for you taking the time to write this 5* review.
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Review from Marion S (Wife of Client) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception the Candlelight Care carers who have looked after my husband on two occassions have been wonderful: advising on equipment and organising its provision, going above and beyond their remit to obtain suitable medications and always being positive, encouraging and above all good humoured.
Well done Candlelight!
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareWhat an exceptional compliment about our D2A team. Thank you for your kind words, which I have shared with all within the D2A team, as it is important for them to know.
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Review from David H (Husband of Client) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is now a resident at a local care home, she has dementia. Candlelight provide a carer at the home twice a week for 2 hours each visit. This allows me to carry out urgent tasks and medical appointments on those 2 days, whilst providing support and companionship to my wife. The carer is wonderful
and my wife considers her a friend, allowing even the most intimate support. I am not sure that I would be able to cope without this marvellous support.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for leaving this remarkable review, it was a pleasure to read. We have shared this with the carer and support worker in question who visits your wife twice a week as we feel it is extremely important for them to know how much they are appreciated. Thank you again.
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Review from S T (Daughter of Client) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We enjoy great service from Candlelight Care. My 94 year old mum has a morning visit which gets her up, showered and ready for the day. Every carer has been kind, considerate and professional. We have one regular carer, who is wonderful. She chats to mum and makes her feel special. We are delighted
with her service and support.
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight CareThank you for the beautiful compliment, I have shared this with your mum's core team.
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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Candlelight Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.743 for Candlelight Care is calculated as follows: ( (104 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 136 Ratings = 4.743
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Candlelight Care is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (6)

Sarah

Sarah Perry

Job Title: D2A Registered Manager Joined: 2003

Sarah joined Candlelight in 2003 as a live-in carer, she then became a Care and Support worker, moving later into the Care Coordinator role.


In 2021 she became the Discharge to Assess Manager at Candlelight and was awarded her CQC Registered Manager title in 2023.


In her own time, Sarah enjoys films, cooking and travelling.

Helen

Helen Haberfield

Job Title: Community Team Manager (CTM) Glastonbury & Street Joined: 2002

Helen supervises and provides support to care professionals and clients in the Street and Glastonbury area. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.


Helen has been a care professional since 1994 and has worked in Norfolk, Scotland, Berkshire and Somerset she was in the RAF and moved around the country quite frequently.


In her spare time, Helen enjoys renovating her home and upcycling furniture.

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Loraine Harries

Job Title: Community Team Manager (CTM) Shepton Mallet & Wells Joined: 2006

Loraine supervises and provides support to care professionals and clients in Wells, Shepton Mallet and the surrounding areas. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.


Loraine has worked in care since 1996 and started her career working in a Nursing Home in Hampshire.


Away from Candlelight Care, she enjoys spending time with friends and family, knitting, and crafts.

Mandy

Mandy Mapstone

Job Title: Care Coordinator Joined: 2011

Mandy joined Candlelight in 2011 as a care and support worker, becoming a care assessor 2 years later and working in that role for another 8 years. She then applied for and became a care coordinator.

Before Mandy joined Candlelight she worked in care, including a special needs school, and brought up her own four children.

In her spare time, she enjoys spending time with her husband and grandchildren and going on walks.

Elaine

Elaine Frost

Job Title: Care Coordinator Joined: 2013

Elaine Frost Joined Candlelight as a Care Support in 2013, In 2021 she joined the Care Assessor team and then progressed in April 2024 to a Care Co-Ordinator.


Elaine has previously worked as a chef, reflexologist, and beauty therapist amongst other things.


Elaine loves travelling to exotic countries, snorkelling and spending time with her four grandchildren.

Roxanne

Roxanne

Job Title: Recruitment Officer Joined: 2020

As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.


Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!

Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.

Frequently Asked Questions about Candlelight Care

How many Carers does Candlelight Care employ?

Candlelight Care employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.