I have been consistently amazed by the thoughtful and caring attitude of everyoneJane T(Client / Service User)
I could not wish for any better treatment for my wife. They treated my wife with love and dedicationL C(Husband of Client/Service User)
I have been consistently amazed by the thoughtful and caring attitude of everyoneJane T(Client / Service User)
I could not wish for any better treatment for my wife. They treated my wife with love and dedicationL C(Husband of Client/Service User)
'Candlelight Care's mission is to keep people safe and independent in their own homes by providing the same quality of care and support that staff would want for their families'
Care Provided by Candlelight Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Prices
Fees are available on request.Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Contact Candlelight Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Candlelight Homecare Services
- Private Owned
Person in charge
- Tracy Weare (Registered Manager)
Candlelight Care Reviews (99)
Candlelight Care has a Review Score of 9.8 (9.75) out of 10, based on 24 reviews in the last 2 years.
Over all time Candlelight Care has 99 reviews.
Without exception the Candlelight Care carers who have looked after my husband on two occassions have been wonderful: advising on equipment and organising its provision, going above and beyond their remit to obtain suitable medications and always being positive, encouraging and above all good humoured. Well done Candlelight!
What an exceptional compliment about our D2A team. Thank you for your kind words, which I have shared with all within the D2A team, as it is important for them to know.
My wife is now a resident at a local care home, she has dementia. Candlelight provide a carer at the home twice a week for 2 hours each visit. This allows me to carry out urgent tasks and medical appointments on those 2 days, whilst providing support and companionship to my wife. The carer is wonderful and my wife considers her a friend, allowing even the most intimate support. I am not sure that I would be able to cope without this marvellous support.
Thank you for leaving this remarkable review, it was a pleasure to read. We have shared this with the carer and support worker in question who visits your wife twice a week as we feel it is extremely important for them to know how much they are appreciated. Thank you again.
We enjoy great service from Candlelight Care. My 94 year old mum has a morning visit which gets her up, showered and ready for the day. Every carer has been kind, considerate and professional. We have one regular carer, who is wonderful. She chats to mum and makes her feel special. We are delighted with her service and support.
Thank you for the beautiful compliment, I have shared this with your mum's core team.
Please to have the help I needed. I am enjoying the help to stir me to try and keep order. I now can invite people in to see me. It is just enough help to keep me doing more myself so my life has improved. I would definitely go downhill without this encouragement.
What a lovely example of the care and attention our staff have given to you. Thank you for sharing.
I received kind and considerate care from a range of carers. They were always helpful and did whatever they could do to help me regain as much independence as possible. I would like to express my gratitude to all members of the team.
Thank you for leaving the kind words about our Discharge to Assess team. We will share your compliment to the whole team.
I have nothing but praise for the team of Candlelight Care. They never missed a morning or evening and were always cheerful. The care and attention I received was wonderful.
Thank you for leaving this compliment about our Discharge to Assess team, I will share this with the team personally.
It was very reassuring to have Candlelight come in to assist me twice a day when my husband came home from the hospital. Your carers were all lovely and often arrived exactly when needed!
Thank you for leaving this review about our Discharge to Assess team, I will share your kind words with the Team
I have nothing but praise for this service and all the people involved in it. The carers who visited me were kind and thoughtful. I made amazing progress over a two-week period after I left hospital and enjoyed their company. When I left hospital I could hardly get up from a sitting position. By the end, I could get up, safely walk and stand without aid and felt much more confident in looking after myself. Thank all of you for your support and help.
Wow, what an amazing review, thank you so much. We are very proud of our D2A team and therefore shared your compliment with them to let them know how much they are appreciated.
Reliable, helpful and friendly staff.
Thank you for your kind words, I have shared them with the team.
The carers who visit my mother are excellent in every way, from giving her support to walk on, making her laugh and feel at ease. The office staff are very helpful and efficient in responding to questions on the carers visit times. I would definitely recommend this company as they are efficient and friendly.
Thank you for your kind words, it is always a pleasure to receive such lovely compliments. This will be shared with the Glastonbury Team.
My grandfather recently came home from hospital and the Candlelight D2A team promptly provided incredible support for him and our family. Their kindness, professionalism, and thoughtfulness ensured that his final days were comfortable and dignified. Each member of the team is truly a superhero and I want to express my gratitude for the profound impact they had on all of us. Thank you so much.
Wow! What an outstanding review. Thank you so much for taking the time to write the review, it will be a pleasure to share with the complete D2A team, as it is important for them to know...
The level of care my mother receives from Candlelight is first rate. They are always flexible and happy to adjust the services they provide. Initially my mother was reluctant to accept help, but has now become very happy with the help she receives and looks forward to the visits. Brilliant service!
Thank you for the kind words about our service and we will share the compliment with the core team who visit.
From the very start Candlelight Care have been excellent; thoughtful, caring, resouceful and very easy to deal with. I have no problem receiving their work and happy to do so in the future.
Thank you for the kind words, we have shared these with your core team.
The carer who comes to support my mother is excellent in every way. She is kind, caring and sensitive. She is always very professional. She is happy to turn her hand to jobs we need help with ie brushing up leaves. From my point of view, I am most grateful for the support she gives me and the help she is to my mother.
Thank you for leaving these kind words about our staff member, we will make sure that we share the compliment with her.
We got off to a bad start when she said straight-faced that I should be a woman with a name like mine. Then she started shouting at me for no good reason, before leaving without doing anything.
The ratings below relate solely to today’s experience.
They are all very friendly and efficient. Would certainly recommend them.
Thank you for your kind words, we will make sure to let the staff know.
I had Candlelight Care for 5 weeks after being discharged from hospital. The first phone call from the discharge assessor was excellent. She was very helpful, polite and friendly. I had different carers, throughout the 5 weeks. Every one of them is friendly and professional. I can’t thank them all enough. Thanks to everyone at the Glastonbury branch.
Candlelight Care were put in place for a couple of weeks to help with my mobility and with their help, I am able to cope on my own. Thank you all, everyone who visited me was helpful, kind and caring.
Thank you for leaving these kind words about our discharge to assess team. Glad to hear that you are back to being independent again. Have shared this compliment with the team who visited you.
Had a carer for less than a week and not always the same one. Hardly time to form an opinion.
The service you received was from our D2A Reablement team and therefore, once your goals had been met and you were back being independent, the service finished. Hence the shortness of time. The reablement team is a small select team and we cannot provide continuity of care, as it is dependent on how many patients are on the service in any one day.
Beyond the ratings, the extraordinary features of Candlelight Care enablers were their willing availability and reliability. Despite road closures, they always found their way to provide personal service. Forever helpful and supportive, offering useful suggestions working towards me becoming more independent. We knew we were tapping into the genuine experience and appreciated the fact. We commend them all. Thank you Candlelight.
Thank you for the positive review about our discharge to assess service, it is always good to receive. I will share this with the enabler to let them know of your appreciation.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 June 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (3)
- Posted: Thursday 10 Jul 2025“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy Candlelight Homecare has been supporting...
- Posted: Monday 21 Oct 2024Some lovely coverage of Glastonbury’s Macmillan coffee morning is in this week’s Central Somerset & Cheddar Valley Gazette, over 1/3 page. A massive thank you to Jane, a care &...
- Posted: Thursday 04 Jul 2024Last Wednesday (26/06/24), we held our Candlelight Care Outstanding Achievement Awards, which was a huge success to mark the finalists and winners of the Awards Categories and our long service...
Awards / Recognitions (5)
- Recipient: Candlelight Homecare ServicesDate: Friday 31 May 2024
- Recipient: Candlelight Homecare ServicesDate: Wednesday 31 May 2023
- Recipient: Candlelight Homecare ServicesDate: Thursday 31 Mar 2022
Meet the Team (5)
Sarah started her journey with Candlelight back in 2003. She began as a domiciliary carer and then transferred into the Live in department providing a service of 24-hour care and support.
This hands-on care experience set Sarah in good stead to progress into an office-based Care Coordinator role.
Sarah was able to gain the knowledge and skills and complete various qualifications along the way that then provided her with an opportunity to progress into a management role.
In 2021, Sarah was awarded her Level 5 Diploma in Leadership and was successful in becoming Candlelight’s Discharge to Assess manager. This role brought with it a focus on partnership working and a patient-focused, person-centred approach to regaining independence.
In February 2022, Sarah gained her CQC Registration, enabling the D2A service at Candlelight to have its own dedicated Registered Manager.
Sarah has had many opportunities to progress at Candlelight, and her most recent achievement is being appointed as the new Business and Development Manager.
In her own time, Sarah enjoys films, cooking and travelling.
Loraine supervises and provides support to care professionals and clients in Wells, Shepton Mallet and the surrounding areas. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Loraine has worked in care since 1996 and started her career working in a Nursing Home in Hampshire.
Away from Candlelight Care, she enjoys spending time with friends and family, knitting, and crafts.
Before Mandy joined Candlelight she worked in care, including a special needs school, and brought up her own four children.
In her spare time, she enjoys spending time with her husband and grandchildren and going on walks.
Elaine Frost Joined Candlelight as a Care Support in 2013, In 2021 she joined the Care Assessor team and then progressed in April 2024 to a Care Co-Ordinator.
Elaine has previously worked as a chef, reflexologist, and beauty therapist amongst other things.
Elaine loves travelling to exotic countries, snorkelling and spending time with her four grandchildren.
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.
Frequently Asked Questions about Candlelight Care
How many Carers does Candlelight Care employ?
Candlelight Care employs 43 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.