I have been consistently amazed by the thoughtful and caring attitude of everyoneJane T(Client / Service User)
I could not wish for any better treatment for my wife. They treated my wife with love and dedicationL C(Husband of Client/Service User)
I have been consistently amazed by the thoughtful and caring attitude of everyoneJane T(Client / Service User)
I could not wish for any better treatment for my wife. They treated my wife with love and dedicationL C(Husband of Client/Service User)
'Candlelight Care's mission is to keep people safe and independent in their own homes by providing the same quality of care and support that staff would want for their families'
Care Provided by Candlelight Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Prices
Fees are available on request.Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Contact Candlelight Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Candlelight Homecare Services
- Private Owned
Person in charge
- Tracy Weare (Registered Manager)
Candlelight Care Reviews (99)
Candlelight Care has a Review Score of 9.8 (9.75) out of 10, based on 24 reviews in the last 2 years.
Over all time Candlelight Care has 99 reviews.
Home First - A fantastic team of carers. I could not wish for any better treatment for my wife. They treated my wife with love and dedication and nothing which was asked for was any trouble to them ie creaming her body, washing her hair, making sure she was comfortable at all times and also they cared for me, her husband, every day.
Thank you so much for the kind words about our Home First team, I will make sure I share them with the team as a whole. Please accept our sincere condolences for the passing of your wife, I know the team were very fond of you both and felt it was a real privilege that they had the opportunity of getting to know you both. Take care and keep safe.
I have been consistently amazed by the thoughtful and caring attitude of everyone who has been looking after me. Everyone has been so extremely kind and patient, which has helped my recovery so much. In fact, as I didn't really know how the leg surgery would affect me, I can honestly say without your help, this last month could have been an absolute nightmare. So thank you all so very much.
Thank you for leaving this amazing review of your experience of using our services. We are so lucky to have such an amazing and skilled team. I have shared the compliment with them all.
They were all very friendly and kind and they really cared for my mum.
Thank you very much for your kind words. Your mum came to us initially via our Home First (Discharge to Assess) team, after being discharged from hospital. Your mum then moved over to our domiciliary care service for her ongoing care needs to be met. It is a real success when clients move between our services and stay within our Company. I will share the compliment with both of the teams.
All of the staff who visited were really professional, very helpful, all nice people and very reassuring.
Thank you for leaving a review about our Home First /Discharge to Assess team, a specialised team that helps you regain your independence when arriving back home from your stay in hospital. I will share your kind words with the Team.
All the care and help was excellent as I had two broken wrists.
Thank you for your kind words about our Home First/Discharge to Assess team who helped you to regain your independence after your hospital stay. I will share the compliment with the team.
Found overall care very good. Helpful hints very useful. Missed them when care came to an end.
Thank you for your recent review of the service that was provided to you by our home first reablement team. I will inform them all how appreciative you were of the help given and you miss them visiting.
All paperwork and medical sheets were very clear. Messages to all carers were passed on in a clear, correct way. I couldn't ask for better. Thank you.
Thank you so much for the beautiful compliment about our Home First/D2A team (Discharge to Assess). I will share the compliment with the team as it is important for them to know as they provide an amazing and responsive service in helping people readjust back into their home and regain their independence after being in hospital.
The care my father received was first class. His carers went above and beyond not only helping him but me as well. Nothing was too much trouble. This made his transition from hospital to home far easier, speeding up his recovery. Thank you.
Thank you for the compliment about our Home First Service who are a small team of around 10 members provide a unique service across the Mendips. So pleased to hear that we made the transition easier for your father to return home from being in hospital. I have today shared your kind words with the Home First Team.
They always had a word to make you feel normal and valued. If I had had a choice I would have liked them to stay as my carers. Thank you for all you have done for me.
Thank you so much for submitting the lovely review about our Home First reablement team, it is very much appreciated. I have shared your compliment with the team.
I would recommend all my carers very highly.
We are so pleased that you would highly recommend our Home First Reablement Team - they deliver an amazing responsive service to enable people to go back to having their independence restored. Thank you, I have shared your compliment with the team.
Kind, willing to do anything I ask. Knowledgeable - giving me good advice and tips.
Thank you for leaving these kind words about your core team of care and support staff, it is always a pleasure to receive compliments, especially when they are from our clients themselves. Thank You.
I would like to say that the carers are exceptional in their care and good-natured humanity and are a great credit to Candlelight. Most of the other carers do a very good professional job.
Thank you so much for the kind words about our staff, it is always pleasing to hear that they do a great job with professionalism. We are exceptionally proud of all our staff. Thank you again.
I found every member of the team was very personable and helpful. Although I personally needed very little help only the commode cleaned twice a day. The visits were most welcome and help was offered daily. This six-week plan gave me the opportunity to stay in my home and I cannot thank everyone enough!
Thank you for leaving this review about our Home First team, they do such an amazing job and we are pleased to hear the lovely words you say about them. Thank you.
The carers are friendly, reliable and compassionate. The office staff are always helpful and understanding.
Thank you for these kind words, I have today shared the compliment with your core care team as its important to let know they are appreciated.
I met three care people and they were all so friendly. They couldn't do enough for me. Sorted out all my problems for me. Made sure all my medications are all in control. They stayed with me for three weeks every day. Making sure I could cope with all the necessary chores I needed to do. We had some good laughs and a few cups of tea together. Really so friendly. I still miss them.
Thank you so much for leaving this review about our Home First Reablement Team, they all do an amazing job and I have shared your kind words with the team members today.
Mum came out of hospital September 2019. I never met any staff as I live in London, but I had contact with both the office and one of the carers. If there was a problem they didn't hesitate to contact me. They went above and beyond the call of duty and for this I will be forever grateful. They were all very caring. Mum at times was very confused, they were so patient with her, giving her lots of reassurance and support. Sadly in November Mum returned to hospital where she sadly passed two weeks later. Thank you all so much.
Thank you so much for those kind words, we have shared them with your mum's core team. Sending our condolences.
Candlelight Care only employs people who reach the standard of care necessary for such a service. The Glastonbury based branch reaches this without exception. Their helpers are able, sensible, cheerful and efficient.
Wow. Thank you so much for those kind words, I have shared them with the team. Thank you.
I have found the visits of my carers very useful.
Thank you for your kind words, we are so pleased to hear that our service is most certainly meeting your needs.
They gradually got me to negotiate the steps down into the garage and also the steps into the front door. They walked with me when outside.
The service you received was from our Home First Reablement Team. It seems to us that you have exceeded your goals which is fantastic news. I will share your kind words with your two carers who helped you regain your confidence. Thank you
We have been using the service to help with showering twice a week and it has been both successful and supportive. Carers are generally on time and complete tasks with enthusiasm and sensitivity.
Thank you for leaving these kind words, as a review of our services to you. I have today shared this with the team too.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 June 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (3)
- Posted: Thursday 10 Jul 2025“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy Candlelight Homecare has been supporting...
- Posted: Monday 21 Oct 2024Some lovely coverage of Glastonbury’s Macmillan coffee morning is in this week’s Central Somerset & Cheddar Valley Gazette, over 1/3 page. A massive thank you to Jane, a care &...
- Posted: Thursday 04 Jul 2024Last Wednesday (26/06/24), we held our Candlelight Care Outstanding Achievement Awards, which was a huge success to mark the finalists and winners of the Awards Categories and our long service...
Awards / Recognitions (5)
- Recipient: Candlelight Homecare ServicesDate: Friday 31 May 2024
- Recipient: Candlelight Homecare ServicesDate: Wednesday 31 May 2023
- Recipient: Candlelight Homecare ServicesDate: Thursday 31 Mar 2022
Meet the Team (5)
Sarah started her journey with Candlelight back in 2003. She began as a domiciliary carer and then transferred into the Live in department providing a service of 24-hour care and support.
This hands-on care experience set Sarah in good stead to progress into an office-based Care Coordinator role.
Sarah was able to gain the knowledge and skills and complete various qualifications along the way that then provided her with an opportunity to progress into a management role.
In 2021, Sarah was awarded her Level 5 Diploma in Leadership and was successful in becoming Candlelight’s Discharge to Assess manager. This role brought with it a focus on partnership working and a patient-focused, person-centred approach to regaining independence.
In February 2022, Sarah gained her CQC Registration, enabling the D2A service at Candlelight to have its own dedicated Registered Manager.
Sarah has had many opportunities to progress at Candlelight, and her most recent achievement is being appointed as the new Business and Development Manager.
In her own time, Sarah enjoys films, cooking and travelling.
Loraine supervises and provides support to care professionals and clients in Wells, Shepton Mallet and the surrounding areas. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Loraine has worked in care since 1996 and started her career working in a Nursing Home in Hampshire.
Away from Candlelight Care, she enjoys spending time with friends and family, knitting, and crafts.
Before Mandy joined Candlelight she worked in care, including a special needs school, and brought up her own four children.
In her spare time, she enjoys spending time with her husband and grandchildren and going on walks.
Elaine Frost Joined Candlelight as a Care Support in 2013, In 2021 she joined the Care Assessor team and then progressed in April 2024 to a Care Co-Ordinator.
Elaine has previously worked as a chef, reflexologist, and beauty therapist amongst other things.
Elaine loves travelling to exotic countries, snorkelling and spending time with her four grandchildren.
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.
Frequently Asked Questions about Candlelight Care
How many Carers does Candlelight Care employ?
Candlelight Care employs 43 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.