I have been consistently amazed by the thoughtful and caring attitude of everyoneJane T(Client / Service User)
I could not wish for any better treatment for my wife. They treated my wife with love and dedicationL C(Husband of Client/Service User)
I have been consistently amazed by the thoughtful and caring attitude of everyoneJane T(Client / Service User)
I could not wish for any better treatment for my wife. They treated my wife with love and dedicationL C(Husband of Client/Service User)
'Candlelight Care's mission is to keep people safe and independent in their own homes by providing the same quality of care and support that staff would want for their families'
Care Provided by Candlelight Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Prices
Fees are available on request.Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Contact Candlelight Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Candlelight Homecare Services
- Private Owned
Person in charge
- Tracy Weare (Registered Manager)
Candlelight Care Reviews (105)
Candlelight Care has a Review Score of 9.7 (9.719) out of 10, based on 30 reviews in the last 2 years.
Over all time Candlelight Care has 105 reviews.
Mum has used Candlelight Care for a very long time, ten years plus and in that time the carers have always treated her kindly and with respect. Sadly when she became end of life, the care needed to double which was provided unconditionally. Everyone was so sympathetic and professional. Could not recommend highly enough. The care was exceptional, right to her last hours. Most dignified and worry free, enabling her to be at home.
A beautiful review which has been shared with the core team. Thank you.
Always very pleased with the professional and friendly level of care provided. The service really improves the quality of life of not just my grandmother, but everyone at home. Many thanks.
I am very happy with all the care that I am given, I can't thank you all enough as I am so grateful to every one of you.
Thank you for leaving these kind words about the service we are providing. I will share this with the core team.
This service allowed me to come home from hospital. Each person that called was very helpful and understanding, knowing the best way to do things. Always polite and treated you with dignity and respect.
Thank you for leaving this beautiful compliment about our Home First/Discharge to Assess team, delivering specialist services and assisting patients to return back home from hospital and deliver reablement to allow you to regain your independence and continue living in your own home. I have shared the compliment with the team.
Candlelight Care stepped in after my husband was discharged from hospital. We were impressed by their friendliness and also helpfulness. Nothing was too much trouble.
Thank you for leaving this review about our Home First (D2A) service, I have shared your compliment with the team.
Throughout my father's caring experience, I found that his care from Candlelight staff has been extremely professional and his current situation has been treated with dignity and compassion.
I cannot begin to express my thanks and appreciation to the staff who spent the time looking after my father, at a difficult time in his life.
Thank you for leaving this beautiful compliment about our Home First/Discharge to Assess (D2A) team. They do an amazing job, especially during these difficult times (pandemic) and therefore, I have shared the compliment with them as a team.
Home First - A fantastic team of carers. I could not wish for any better treatment for my wife. They treated my wife with love and dedication and nothing which was asked for was any trouble to them ie creaming her body, washing her hair, making sure she was comfortable at all times and also they cared for me, her husband, every day.
Thank you so much for the kind words about our Home First team, I will make sure I share them with the team as a whole. Please accept our sincere condolences for the passing of your wife, I know the team were very fond of you both and felt it was a real privilege that they had the opportunity of getting to know you both. Take care and keep safe.
I have been consistently amazed by the thoughtful and caring attitude of everyone who has been looking after me. Everyone has been so extremely kind and patient, which has helped my recovery so much. In fact, as I didn't really know how the leg surgery would affect me, I can honestly say without your help, this last month could have been an absolute nightmare. So thank you all so very much.
Thank you for leaving this amazing review of your experience of using our services. We are so lucky to have such an amazing and skilled team. I have shared the compliment with them all.
They were all very friendly and kind and they really cared for my mum.
Thank you very much for your kind words. Your mum came to us initially via our Home First (Discharge to Assess) team, after being discharged from hospital. Your mum then moved over to our domiciliary care service for her ongoing care needs to be met. It is a real success when clients move between our services and stay within our Company. I will share the compliment with both of the teams.
All of the staff who visited were really professional, very helpful, all nice people and very reassuring.
Thank you for leaving a review about our Home First /Discharge to Assess team, a specialised team that helps you regain your independence when arriving back home from your stay in hospital. I will share your kind words with the Team.
All the care and help was excellent as I had two broken wrists.
Thank you for your kind words about our Home First/Discharge to Assess team who helped you to regain your independence after your hospital stay. I will share the compliment with the team.
Found overall care very good. Helpful hints very useful. Missed them when care came to an end.
Thank you for your recent review of the service that was provided to you by our home first reablement team. I will inform them all how appreciative you were of the help given and you miss them visiting.
All paperwork and medical sheets were very clear. Messages to all carers were passed on in a clear, correct way. I couldn't ask for better. Thank you.
Thank you so much for the beautiful compliment about our Home First/D2A team (Discharge to Assess). I will share the compliment with the team as it is important for them to know as they provide an amazing and responsive service in helping people readjust back into their home and regain their independence after being in hospital.
The care my father received was first class. His carers went above and beyond not only helping him but me as well. Nothing was too much trouble. This made his transition from hospital to home far easier, speeding up his recovery. Thank you.
Thank you for the compliment about our Home First Service who are a small team of around 10 members provide a unique service across the Mendips. So pleased to hear that we made the transition easier for your father to return home from being in hospital. I have today shared your kind words with the Home First Team.
They always had a word to make you feel normal and valued. If I had had a choice I would have liked them to stay as my carers. Thank you for all you have done for me.
Thank you so much for submitting the lovely review about our Home First reablement team, it is very much appreciated. I have shared your compliment with the team.
I would recommend all my carers very highly.
We are so pleased that you would highly recommend our Home First Reablement Team - they deliver an amazing responsive service to enable people to go back to having their independence restored. Thank you, I have shared your compliment with the team.
Kind, willing to do anything I ask. Knowledgeable - giving me good advice and tips.
Thank you for leaving these kind words about your core team of care and support staff, it is always a pleasure to receive compliments, especially when they are from our clients themselves. Thank You.
I would like to say that the carers are exceptional in their care and good-natured humanity and are a great credit to Candlelight. Most of the other carers do a very good professional job.
Thank you so much for the kind words about our staff, it is always pleasing to hear that they do a great job with professionalism. We are exceptionally proud of all our staff. Thank you again.
I found every member of the team was very personable and helpful. Although I personally needed very little help only the commode cleaned twice a day. The visits were most welcome and help was offered daily. This six-week plan gave me the opportunity to stay in my home and I cannot thank everyone enough!
Thank you for leaving this review about our Home First team, they do such an amazing job and we are pleased to hear the lovely words you say about them. Thank you.
The carers are friendly, reliable and compassionate. The office staff are always helpful and understanding.
Thank you for these kind words, I have today shared the compliment with your core care team as its important to let know they are appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 June 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (2)
- Posted: Thursday 10 Jul 2025“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy Candlelight Homecare has been supporting...
- Posted: Monday 21 Oct 2024Some lovely coverage of Glastonbury’s Macmillan coffee morning is in this week’s Central Somerset & Cheddar Valley Gazette, over 1/3 page. A massive thank you to Jane, a care &...
Awards / Recognitions (5)
- Recipient: Candlelight Homecare ServicesDate: Friday 31 May 2024
- Recipient: Candlelight Homecare ServicesDate: Wednesday 31 May 2023
- Recipient: Candlelight Homecare ServicesDate: Thursday 31 Mar 2022
Meet the Team (6)
Sarah started her journey with Candlelight back in 2003. She began as a domiciliary carer and then transferred into the Live in department providing a service of 24-hour care and support.
This hands-on care experience set Sarah in good stead to progress into an office-based Care Coordinator role.
Sarah was able to gain the knowledge and skills and complete various qualifications along the way that then provided her with an opportunity to progress into a management role.
In 2021, Sarah was awarded her Level 5 Diploma in Leadership and was successful in becoming Candlelight’s Discharge to Assess manager. This role brought with it a focus on partnership working and a patient-focused, person-centred approach to regaining independence.
In February 2022, Sarah gained her CQC Registration, enabling the D2A service at Candlelight to have its own dedicated Registered Manager.
Sarah has had many opportunities to progress at Candlelight, and her most recent achievement is being appointed as the new Business and Development Manager.
In her own time, Sarah enjoys films, cooking and travelling.
Loraine supervises and provides support to care professionals and clients in Wells, Shepton Mallet and the surrounding areas. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Loraine has worked in care since 1996 and started her career working in a Nursing Home in Hampshire.
Away from Candlelight Care, she enjoys spending time with friends and family, knitting, and crafts.
Before Mandy joined Candlelight she worked in care, including a special needs school, and brought up her own four children.
In her spare time, she enjoys spending time with her husband and grandchildren and going on walks.
Elaine Frost Joined Candlelight as a Care Support in 2013, In 2021 she joined the Care Assessor team and then progressed in April 2024 to a Care Co-Ordinator.
Elaine has previously worked as a chef, reflexologist, and beauty therapist amongst other things.
Elaine loves travelling to exotic countries, snorkelling and spending time with her four grandchildren.
Clair joined Candlelight in 2020 as part of the domiciliary team, and then in 2023, she moved into the role of a Reablement Support Worker
As part of the D2A team, Clair has supported hundreds of patients returning home from the hospital, with them reaching full independence.
Most recently, Clair has progressed into the role of Trainer for our Glastonbury and Corsley area offices. Clair has started her training and shadowing program, and we are excited to restart face-to-face training in our branches again.
Roxy oversees the branding and marketing for the whole company, as well as supporting with Recruitment needs, helping us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment and business fairs and is constantly looking for ways to improve our recruitment process and seek out advertising opportunities.
Away from the office, Roxy enjoys spending time with her partner and toddler. Roxy also helps her Father with his flock of sheep!
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.