I have been consistently amazed by the thoughtful and caring attitude of everyoneJane T(Client / Service User)
I could not wish for any better treatment for my wife. They treated my wife with love and dedicationL C(Husband of Client/Service User)
I have been consistently amazed by the thoughtful and caring attitude of everyoneJane T(Client / Service User)
I could not wish for any better treatment for my wife. They treated my wife with love and dedicationL C(Husband of Client/Service User)
'Candlelight Care's mission is to keep people safe and independent in their own homes by providing the same quality of care and support that staff would want for their families'
Care Provided by Candlelight Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Prices
Fees are available on request.Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Contact Candlelight Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Candlelight Homecare Services
- Private Owned
Person in charge
- Tracy Weare (Registered Manager)
Candlelight Care Reviews (105)
Candlelight Care has a Review Score of 9.7 (9.719) out of 10, based on 30 reviews in the last 2 years.
Over all time Candlelight Care has 105 reviews.
We got off to a bad start when she said straight-faced that I should be a woman with a name like mine. Then she started shouting at me for no good reason, before leaving without doing anything.
The ratings below relate solely to today’s experience.
They are all very friendly and efficient. Would certainly recommend them.
Thank you for your kind words, we will make sure to let the staff know.
I had Candlelight Care for 5 weeks after being discharged from hospital. The first phone call from the discharge assessor was excellent. She was very helpful, polite and friendly. I had different carers, throughout the 5 weeks. Every one of them is friendly and professional. I can’t thank them all enough. Thanks to everyone at the Glastonbury branch.
Candlelight Care were put in place for a couple of weeks to help with my mobility and with their help, I am able to cope on my own. Thank you all, everyone who visited me was helpful, kind and caring.
Thank you for leaving these kind words about our discharge to assess team. Glad to hear that you are back to being independent again. Have shared this compliment with the team who visited you.
Had a carer for less than a week and not always the same one. Hardly time to form an opinion.
The service you received was from our D2A Reablement team and therefore, once your goals had been met and you were back being independent, the service finished. Hence the shortness of time. The reablement team is a small select team and we cannot provide continuity of care, as it is dependent on how many patients are on the service in any one day.
Beyond the ratings, the extraordinary features of Candlelight Care enablers were their willing availability and reliability. Despite road closures, they always found their way to provide personal service. Forever helpful and supportive, offering useful suggestions working towards me becoming more independent. We knew we were tapping into the genuine experience and appreciated the fact. We commend them all. Thank you Candlelight.
Thank you for the positive review about our discharge to assess service, it is always good to receive. I will share this with the enabler to let them know of your appreciation.
I have only been a 'short-term' client of Candlelight Care, I cannot praise your staff enough! without exception, they have all been brilliant! So kind and understanding of my medical problems and of my ability to move forward at the moment. Thank you all, very much for everything!
Thank you for leaving this review about our D2A (Discharge to Assess) team and I will ensure your review is shared with the team members.
Having returned home from hospital after recovering from a bad fall (fracturing pelvic bone) my homecare was organised. I found all the carers so kind and they allowed me to do as much as I felt able to. Encouraging me to be as independent as I could. After three weeks, I am able to wash and shower. I would certainly recommend this company with their bright and happy carers.
Thank you for leaving this beautiful review about our discharge to assess (D2A) team who have reabled you to become independent again in such a short time. They do amazing work with patients leaving hospital and regaining life skills.
Right from the day my wife came out of the hospital, the organisation and introductions were efficient and very helpful. All the staff were very good, we came into contact with two individuals who were particularly outstanding and professional.
Every one of the carers was very lovely and did the caring for me very well. I will miss them all very much. They did all I asked them to do for me and more if I want you all again, I hope I can please. Please forgive me, I am not very good at this and I can't think of anything else but I will miss them all.
I have no hesitation in recommending them.
Thank you for your kind words and recommending Candlelight Care. Much appreciated.
Looked after me very well as was unable to get about and fend for myself!
Thank you for leaving the review about our D2A team. I have shared your kind words with the team, as it is important for them to know.
The care provision was sympathetic, friendly and professional at all times, on a daily basis, throughout five weeks.
Thank you so much for leaving the review about our Discharge to Assess team that recently helped you to regain your independence over a short period of time. I will share your compliment with the Discharge to Assess team.
Very happy with the service provided.
Thank you for leaving this compliment about our discharge to assess (D2A) team who provided you with intermediate care when you left hospital. I have shared the compliment with them.
I couldn't be more impressed with the quality of care we received. Thank you.
Thank you so much for these kind words. Our discharge to assess team deliver such a diverse service to assist patients returning home from hospital with the right level of support. We will share your compliment with the team directly.
The carer was very supportive of my requirements, she was friendly and helped out with any questions we had.
Though must admit all the carer's we've seen are very friendly and committed.
Our records show that you were initially on the Home First service, helping you home from hospital and then later transferred over to our domiciliary care service. Thank you for your kind words which I have shared with both teams that visited you.
Outstanding service. Each member of the Candlelight team was exceptional, extremely sensitive, attentive and professional. From the first day I was discharged from hospital the supervisor visited and organised any equipment I should need for my mobility and rehabilitation. From that day on I was greeted by a team member in a positive, kind and supportive manner. I am truly thankful for the care and company.
Thank you so much for the kind words in your review. Our home first/discharge to assess team are an amazing team, delivering an amazing service to help people return back home from hospital. I have today shared your kind words with them all. Thank you again.
Visited Candlelight in Glastonbury, we were both made very welcome by everybody in the office. The lady we discussed my mother and father (both with dementia) with was very helpful and made some very useful suggestions to help reassure us and direct us to the proper channels for advice. Excellent.
Thank you for your kind words, our office staff are unsung heroes and it is nice to see a compliment come in specifically for them. I have shared the compliment with the team.
Quick, efficient, caring, thorough, polite, clean.
Thank you for leaving these kind key-words to form your review of our services. We love receiving the feedback.
The carers are all very willing to help, they make me comfortable and enable me to stay in my own home.
Thank you for those kind words, which we have shared with the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 June 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (2)
- Posted: Thursday 10 Jul 2025“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy Candlelight Homecare has been supporting...
- Posted: Monday 21 Oct 2024Some lovely coverage of Glastonbury’s Macmillan coffee morning is in this week’s Central Somerset & Cheddar Valley Gazette, over 1/3 page. A massive thank you to Jane, a care &...
Awards / Recognitions (5)
- Recipient: Candlelight Homecare ServicesDate: Friday 31 May 2024
- Recipient: Candlelight Homecare ServicesDate: Wednesday 31 May 2023
- Recipient: Candlelight Homecare ServicesDate: Thursday 31 Mar 2022
Meet the Team (6)
Sarah started her journey with Candlelight back in 2003. She began as a domiciliary carer and then transferred into the Live in department providing a service of 24-hour care and support.
This hands-on care experience set Sarah in good stead to progress into an office-based Care Coordinator role.
Sarah was able to gain the knowledge and skills and complete various qualifications along the way that then provided her with an opportunity to progress into a management role.
In 2021, Sarah was awarded her Level 5 Diploma in Leadership and was successful in becoming Candlelight’s Discharge to Assess manager. This role brought with it a focus on partnership working and a patient-focused, person-centred approach to regaining independence.
In February 2022, Sarah gained her CQC Registration, enabling the D2A service at Candlelight to have its own dedicated Registered Manager.
Sarah has had many opportunities to progress at Candlelight, and her most recent achievement is being appointed as the new Business and Development Manager.
In her own time, Sarah enjoys films, cooking and travelling.
Loraine supervises and provides support to care professionals and clients in Wells, Shepton Mallet and the surrounding areas. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Loraine has worked in care since 1996 and started her career working in a Nursing Home in Hampshire.
Away from Candlelight Care, she enjoys spending time with friends and family, knitting, and crafts.
Before Mandy joined Candlelight she worked in care, including a special needs school, and brought up her own four children.
In her spare time, she enjoys spending time with her husband and grandchildren and going on walks.
Elaine Frost Joined Candlelight as a Care Support in 2013, In 2021 she joined the Care Assessor team and then progressed in April 2024 to a Care Co-Ordinator.
Elaine has previously worked as a chef, reflexologist, and beauty therapist amongst other things.
Elaine loves travelling to exotic countries, snorkelling and spending time with her four grandchildren.
Clair joined Candlelight in 2020 as part of the domiciliary team, and then in 2023, she moved into the role of a Reablement Support Worker
As part of the D2A team, Clair has supported hundreds of patients returning home from the hospital, with them reaching full independence.
Most recently, Clair has progressed into the role of Trainer for our Glastonbury and Corsley area offices. Clair has started her training and shadowing program, and we are excited to restart face-to-face training in our branches again.
Roxy oversees the branding and marketing for the whole company, as well as supporting with Recruitment needs, helping us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment and business fairs and is constantly looking for ways to improve our recruitment process and seek out advertising opportunities.
Away from the office, Roxy enjoys spending time with her partner and toddler. Roxy also helps her Father with his flock of sheep!
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.