I have been consistently amazed by the thoughtful and caring attitude of everyoneJane T(Client / Service User)
I could not wish for any better treatment for my wife. They treated my wife with love and dedicationL C(Husband of Client/Service User)
I have been consistently amazed by the thoughtful and caring attitude of everyoneJane T(Client / Service User)
I could not wish for any better treatment for my wife. They treated my wife with love and dedicationL C(Husband of Client/Service User)
'Candlelight Care's mission is to keep people safe and independent in their own homes by providing the same quality of care and support that staff would want for their families'
Care Provided by Candlelight Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Prices
Fees are available on request.Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Contact Candlelight Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Candlelight Homecare Services
- Private Owned
Person in charge
- Tracy Weare (Registered Manager)
Candlelight Care Reviews (99)
Candlelight Care has a Review Score of 9.8 (9.75) out of 10, based on 24 reviews in the last 2 years.
Over all time Candlelight Care has 99 reviews.
I have only been a 'short-term' client of Candlelight Care, I cannot praise your staff enough! without exception, they have all been brilliant! So kind and understanding of my medical problems and of my ability to move forward at the moment. Thank you all, very much for everything!
Thank you for leaving this review about our D2A (Discharge to Assess) team and I will ensure your review is shared with the team members.
Having returned home from hospital after recovering from a bad fall (fracturing pelvic bone) my homecare was organised. I found all the carers so kind and they allowed me to do as much as I felt able to. Encouraging me to be as independent as I could. After three weeks, I am able to wash and shower. I would certainly recommend this company with their bright and happy carers.
Thank you for leaving this beautiful review about our discharge to assess (D2A) team who have reabled you to become independent again in such a short time. They do amazing work with patients leaving hospital and regaining life skills.
Right from the day my wife came out of the hospital, the organisation and introductions were efficient and very helpful. All the staff were very good, we came into contact with two individuals who were particularly outstanding and professional.
Every one of the carers was very lovely and did the caring for me very well. I will miss them all very much. They did all I asked them to do for me and more if I want you all again, I hope I can please. Please forgive me, I am not very good at this and I can't think of anything else but I will miss them all.
I have no hesitation in recommending them.
Thank you for your kind words and recommending Candlelight Care. Much appreciated.
Looked after me very well as was unable to get about and fend for myself!
Thank you for leaving the review about our D2A team. I have shared your kind words with the team, as it is important for them to know.
The care provision was sympathetic, friendly and professional at all times, on a daily basis, throughout five weeks.
Thank you so much for leaving the review about our Discharge to Assess team that recently helped you to regain your independence over a short period of time. I will share your compliment with the Discharge to Assess team.
Very happy with the service provided.
Thank you for leaving this compliment about our discharge to assess (D2A) team who provided you with intermediate care when you left hospital. I have shared the compliment with them.
I couldn't be more impressed with the quality of care we received. Thank you.
Thank you so much for these kind words. Our discharge to assess team deliver such a diverse service to assist patients returning home from hospital with the right level of support. We will share your compliment with the team directly.
The carer was very supportive of my requirements, she was friendly and helped out with any questions we had.
Though must admit all the carer's we've seen are very friendly and committed.
Our records show that you were initially on the Home First service, helping you home from hospital and then later transferred over to our domiciliary care service. Thank you for your kind words which I have shared with both teams that visited you.
Outstanding service. Each member of the Candlelight team was exceptional, extremely sensitive, attentive and professional. From the first day I was discharged from hospital the supervisor visited and organised any equipment I should need for my mobility and rehabilitation. From that day on I was greeted by a team member in a positive, kind and supportive manner. I am truly thankful for the care and company.
Thank you so much for the kind words in your review. Our home first/discharge to assess team are an amazing team, delivering an amazing service to help people return back home from hospital. I have today shared your kind words with them all. Thank you again.
Visited Candlelight in Glastonbury, we were both made very welcome by everybody in the office. The lady we discussed my mother and father (both with dementia) with was very helpful and made some very useful suggestions to help reassure us and direct us to the proper channels for advice. Excellent.
Thank you for your kind words, our office staff are unsung heroes and it is nice to see a compliment come in specifically for them. I have shared the compliment with the team.
Quick, efficient, caring, thorough, polite, clean.
Thank you for leaving these kind key-words to form your review of our services. We love receiving the feedback.
The carers are all very willing to help, they make me comfortable and enable me to stay in my own home.
Thank you for those kind words, which we have shared with the team.
Mum has used Candlelight Care for a very long time, ten years plus and in that time the carers have always treated her kindly and with respect. Sadly when she became end of life, the care needed to double which was provided unconditionally. Everyone was so sympathetic and professional. Could not recommend highly enough. The care was exceptional, right to her last hours. Most dignified and worry free, enabling her to be at home.
A beautiful review which has been shared with the core team. Thank you.
Always very pleased with the professional and friendly level of care provided. The service really improves the quality of life of not just my grandmother, but everyone at home. Many thanks.
I am very happy with all the care that I am given, I can't thank you all enough as I am so grateful to every one of you.
Thank you for leaving these kind words about the service we are providing. I will share this with the core team.
This service allowed me to come home from hospital. Each person that called was very helpful and understanding, knowing the best way to do things. Always polite and treated you with dignity and respect.
Thank you for leaving this beautiful compliment about our Home First/Discharge to Assess team, delivering specialist services and assisting patients to return back home from hospital and deliver reablement to allow you to regain your independence and continue living in your own home. I have shared the compliment with the team.
Candlelight Care stepped in after my husband was discharged from hospital. We were impressed by their friendliness and also helpfulness. Nothing was too much trouble.
Thank you for leaving this review about our Home First (D2A) service, I have shared your compliment with the team.
Throughout my father's caring experience, I found that his care from Candlelight staff has been extremely professional and his current situation has been treated with dignity and compassion.
I cannot begin to express my thanks and appreciation to the staff who spent the time looking after my father, at a difficult time in his life.
Thank you for leaving this beautiful compliment about our Home First/Discharge to Assess (D2A) team. They do an amazing job, especially during these difficult times (pandemic) and therefore, I have shared the compliment with them as a team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 June 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (3)
- Posted: Thursday 10 Jul 2025“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy Candlelight Homecare has been supporting...
- Posted: Monday 21 Oct 2024Some lovely coverage of Glastonbury’s Macmillan coffee morning is in this week’s Central Somerset & Cheddar Valley Gazette, over 1/3 page. A massive thank you to Jane, a care &...
- Posted: Thursday 04 Jul 2024Last Wednesday (26/06/24), we held our Candlelight Care Outstanding Achievement Awards, which was a huge success to mark the finalists and winners of the Awards Categories and our long service...
Awards / Recognitions (5)
- Recipient: Candlelight Homecare ServicesDate: Friday 31 May 2024
- Recipient: Candlelight Homecare ServicesDate: Wednesday 31 May 2023
- Recipient: Candlelight Homecare ServicesDate: Thursday 31 Mar 2022
Meet the Team (5)
Sarah started her journey with Candlelight back in 2003. She began as a domiciliary carer and then transferred into the Live in department providing a service of 24-hour care and support.
This hands-on care experience set Sarah in good stead to progress into an office-based Care Coordinator role.
Sarah was able to gain the knowledge and skills and complete various qualifications along the way that then provided her with an opportunity to progress into a management role.
In 2021, Sarah was awarded her Level 5 Diploma in Leadership and was successful in becoming Candlelight’s Discharge to Assess manager. This role brought with it a focus on partnership working and a patient-focused, person-centred approach to regaining independence.
In February 2022, Sarah gained her CQC Registration, enabling the D2A service at Candlelight to have its own dedicated Registered Manager.
Sarah has had many opportunities to progress at Candlelight, and her most recent achievement is being appointed as the new Business and Development Manager.
In her own time, Sarah enjoys films, cooking and travelling.
Loraine supervises and provides support to care professionals and clients in Wells, Shepton Mallet and the surrounding areas. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Loraine has worked in care since 1996 and started her career working in a Nursing Home in Hampshire.
Away from Candlelight Care, she enjoys spending time with friends and family, knitting, and crafts.
Before Mandy joined Candlelight she worked in care, including a special needs school, and brought up her own four children.
In her spare time, she enjoys spending time with her husband and grandchildren and going on walks.
Elaine Frost Joined Candlelight as a Care Support in 2013, In 2021 she joined the Care Assessor team and then progressed in April 2024 to a Care Co-Ordinator.
Elaine has previously worked as a chef, reflexologist, and beauty therapist amongst other things.
Elaine loves travelling to exotic countries, snorkelling and spending time with her four grandchildren.
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.
Frequently Asked Questions about Candlelight Care
How many Carers does Candlelight Care employ?
Candlelight Care employs 43 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.