I have been consistently amazed by the thoughtful and caring attitude of everyoneJane T(Client / Service User)
I could not wish for any better treatment for my wife. They treated my wife with love and dedicationL C(Husband of Client/Service User)
I have been consistently amazed by the thoughtful and caring attitude of everyoneJane T(Client / Service User)
I could not wish for any better treatment for my wife. They treated my wife with love and dedicationL C(Husband of Client/Service User)
'Candlelight Care's mission is to keep people safe and independent in their own homes by providing the same quality of care and support that staff would want for their families'
Care Provided by Candlelight Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Prices
Fees are available on request.Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Contact Candlelight Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Candlelight Homecare Services
- Private Owned
Person in charge
- Tracy Weare (Registered Manager)
Candlelight Care Reviews (99)
Candlelight Care has a Review Score of 9.8 (9.75) out of 10, based on 24 reviews in the last 2 years.
Over all time Candlelight Care has 99 reviews.
Thank you.
Thank you for the kind words about our staff who delivered our services to your husband.
Caring and kind. Understanding and patient.
Thank you so much for the kind words about our staff who provide our services to you. So pleased to hear everything is going well for you.
I was discharged from the hospital on 2nd July after major surgery. I was fatigued and not having the help I had hoped for. The person doing my review arranged the time on pm on the 18th July. There were a lot of questions and I found it tiring and hard. She informed me she had to collect her children, so the part about my medical problems was rushed. I have complex needs, physical ones. She only ticked a box 'anxiety' and asked me to sign. Her superior tells me I can have it completed but I have not heard anymore yet.
I was really saddened to read your review, however, I have shared the content with the Registered Manager and asked her to follow this up with the staff member in question. Please accept our sincere apologies for any upset caused.
Experience with three different live-in carers. They were all helpful to me, but none of them was able to get through to my husband to do any personal care. He has Alzheimer's and can be very obstinate. Another carer who comes for one morning each week (sitting in service) has been extremely helpful and does much more than just 'sit in'.
Mum is now very happy with her care. She says she would like to be more independent but her memory on how to do things is not good. When the carers come in, they seem to cheer her up.
I have found Candlelight Care friendly and helpful. The carers are excellent and understanding with one or two exceptions but the office allows for this and doesn't send anyone if not asked to. I would highly recommend them to anyone.
Wow! Thank you for wanting to highly recommend us, that we as a Company to others who may read our reviews. Thank you, we are pleased that you are pleased with the service being delivered to you.
My wife is my principal carer and has to come to me every time I need to get up or sit down or go to the toilet and the time they are here enables her to catch up with other jobs.
Thank you for submitting your review, we are pleased to hear that you feel you are receiving excellent care and support from your core team and that the package of care allows your wife some respite from her caring duties towards you.
The carers have always provided my aunt with the care we have asked, which is not always easy with her condition. They are always on time and reliable. They have contacted me when they have been concerned with anything and will let us know anything they may need by leaving a note. My only concern is that we haven't been contacted or included in any reviews, which would be helpful for feedback from them as to any issues or concerns brought up.
Thank you for this positive review, it is very much appreciated. I have passed your concert to the Registered Manager to action and please accept our sincere apologies that this has not happened. Hopefully, you will see this changing shortly.
Everything they do for me is excellent. Most of the time their time keeping is excellent, all care they give me is excellent.
Thank you for leaving this review and giving us an excellent rating. We are pleased our services excel in meeting your needs.
My carer is a very special person full of integrity, honesty and compassion. I trusted her implicitly. Given the gulf of cultural, social, economic, political and linguistic differences, with good will and good heart, her work as a carer has been very helpful to me. She is a very caring person. Nothing is too much trouble for her.
Thank you for the beautiful compliment you have made about your regular care and support worker. It is always lovely to hear, especially when it comes directly from a client. Thank you
Very professional and always friendly and caring.
Thank you so much for your kind words about our staff, we too are very proud of them.
The carers have been very kind to Dad and he has enjoyed their company. They have mostly been very thorough and reliable.
Thank you for leaving this positive review on behalf of your dad. It is lovely to hear that he has enjoyed their visits too.
I find your care very good and staff are so helpful and can't do enough for me. The staff are very good and helpful and make me feel so much better as my health varies and I always look forward to a visit from your team. I hope your quality of care continues as I am not well at times but I always strive to be willing to cope with the grand service you provide. I hope the excellent care carries on.
Thank you so much for leaving this exceptionally positive review of the services that we provide for you. It is always great too when it is the client that leaves the review.
My mother-in-law has some exceptionally good regular carers. However, when they are not available it is a little more hit and miss she makes it clear who she likes most and responds well and some of those carers go above and beyond expectations.
Thank you for taking the time in leaving this review. We know the continuity of care is important to our clients, it is important to us too. However, regrettably, it can go a bit 'hit and miss' as you put it when staff are on leave, as lots of re-planning needs to happen.
Being my first experience I have had nothing but good care and help.
Thank you for the lovely compliment. We appreciate being in receipt of a care package for the first time is a very daunting experience - we are pleased that you are pleased with the service being provided.
We have had a few issues with one of the carers, but this has been sorted by staff and hopefully, we will be back to the standard of care that Candlelight have previously provided.
We do acknowledge that we don't always get it right, however, I am pleased to hear that the issue has been sorted out swiftly for you. Thank you for the feedback.
He likes it now he is getting to see more of the same carers each time, being a person with dementia confuses him to see different faces that he doesn't know.
From my point of view, it helps me as he will play me up, but knowing they are coming makes him get up out of bed.
Thank you for those kind words. Continuity of care is important for us as a company and our coordinators work hard to ensure this happens whenever it is reasonably practical for them to do. Your husband obviously looks forward to their visits.
This was my first introduction to having a carer and naturally. I was a bit nervous, anyhow I must say it all went very well. The regular male carer was so helpful, friendly and caring and I cannot praise him and the company enough. It took so much pressure away from my family.
Thank you for leaving this compliment about one of our Home First Reablement team member, I am so pleased to learn that you have been happy with the service you received.
We find the carers are caring and do a very good job in the time allowed. Always try to be pleasant even if they have had a hard day. It seems an impossible task to find a parking spot and see to the client in the time allowed but they always seem to arrive with a smile on their faces which is a positive start.
Thank you for submitting your review, our staff are our most important resources. Parking can be a problem for them sometimes but glad to hear they arrive with smiles on their faces.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 June 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (3)
- Posted: Thursday 10 Jul 2025“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy Candlelight Homecare has been supporting...
- Posted: Monday 21 Oct 2024Some lovely coverage of Glastonbury’s Macmillan coffee morning is in this week’s Central Somerset & Cheddar Valley Gazette, over 1/3 page. A massive thank you to Jane, a care &...
- Posted: Thursday 04 Jul 2024Last Wednesday (26/06/24), we held our Candlelight Care Outstanding Achievement Awards, which was a huge success to mark the finalists and winners of the Awards Categories and our long service...
Awards / Recognitions (5)
- Recipient: Candlelight Homecare ServicesDate: Friday 31 May 2024
- Recipient: Candlelight Homecare ServicesDate: Wednesday 31 May 2023
- Recipient: Candlelight Homecare ServicesDate: Thursday 31 Mar 2022
Meet the Team (5)
Sarah started her journey with Candlelight back in 2003. She began as a domiciliary carer and then transferred into the Live in department providing a service of 24-hour care and support.
This hands-on care experience set Sarah in good stead to progress into an office-based Care Coordinator role.
Sarah was able to gain the knowledge and skills and complete various qualifications along the way that then provided her with an opportunity to progress into a management role.
In 2021, Sarah was awarded her Level 5 Diploma in Leadership and was successful in becoming Candlelight’s Discharge to Assess manager. This role brought with it a focus on partnership working and a patient-focused, person-centred approach to regaining independence.
In February 2022, Sarah gained her CQC Registration, enabling the D2A service at Candlelight to have its own dedicated Registered Manager.
Sarah has had many opportunities to progress at Candlelight, and her most recent achievement is being appointed as the new Business and Development Manager.
In her own time, Sarah enjoys films, cooking and travelling.
Loraine supervises and provides support to care professionals and clients in Wells, Shepton Mallet and the surrounding areas. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Loraine has worked in care since 1996 and started her career working in a Nursing Home in Hampshire.
Away from Candlelight Care, she enjoys spending time with friends and family, knitting, and crafts.
Before Mandy joined Candlelight she worked in care, including a special needs school, and brought up her own four children.
In her spare time, she enjoys spending time with her husband and grandchildren and going on walks.
Elaine Frost Joined Candlelight as a Care Support in 2013, In 2021 she joined the Care Assessor team and then progressed in April 2024 to a Care Co-Ordinator.
Elaine has previously worked as a chef, reflexologist, and beauty therapist amongst other things.
Elaine loves travelling to exotic countries, snorkelling and spending time with her four grandchildren.
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.
Frequently Asked Questions about Candlelight Care
How many Carers does Candlelight Care employ?
Candlelight Care employs 43 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.