Candlelight Care

I met three care people and they were all so friendly. They couldn't do enough for me. Sorted out all my problems for me. Made sure all my medications are all in control. They stayed with me for three weeks every day. Making sure I could cope with all the necessary chores I needed to do. We had some good laughs and a few cups of tea together. Really so friendly. I still miss them.

Mum came out of hospital September 2019. I never met any staff as I live in London, but I had contact with both the office and one of the carers. If there was a problem they didn't hesitate to contact me. They went above and beyond the call of duty and for this I will be forever grateful. They were all very caring. Mum at times was very confused, they were so patient with her, giving her lots of reassurance and support. Sadly in November Mum returned to hospital where she sadly passed two weeks later. Thank you all so much.

Candlelight Care only employs people who reach the standard of care necessary for such a service. The Glastonbury based branch reaches this without exception. Their helpers are able, sensible, cheerful and efficient.

I have found the visits of my carers very useful.

They gradually got me to negotiate the steps down into the garage and also the steps into the front door. They walked with me when outside.

We have been using the service to help with showering twice a week and it has been both successful and supportive. Carers are generally on time and complete tasks with enthusiasm and sensitivity.

Thank you.

Caring and kind. Understanding and patient.

I was discharged from the hospital on 2nd July after major surgery. I was fatigued and not having the help I had hoped for. The person doing my review arranged the time on pm on the 18th July. There were a lot of questions and I found it tiring and hard. She informed me she had to collect her children, so the part about my medical problems was rushed. I have complex needs, physical ones. She only ticked a box 'anxiety' and asked me to sign. Her superior tells me I can have it completed but I have not heard anymore yet.

Experience with three different live-in carers. They were all helpful to me, but none of them was able to get through to my husband to do any personal care. He has Alzheimer's and can be very obstinate. Another carer who comes for one morning each week (sitting in service) has been extremely helpful and does much more than just 'sit in'.

Mum is now very happy with her care. She says she would like to be more independent but her memory on how to do things is not good. When the carers come in, they seem to cheer her up.

I have found Candlelight Care friendly and helpful. The carers are excellent and understanding with one or two exceptions but the office allows for this and doesn't send anyone if not asked to. I would highly recommend them to anyone.

My wife is my principal carer and has to come to me every time I need to get up or sit down or go to the toilet and the time they are here enables her to catch up with other jobs.

The carers have always provided my aunt with the care we have asked, which is not always easy with her condition. They are always on time and reliable. They have contacted me when they have been concerned with anything and will let us know anything they may need by leaving a note. My only concern is that we haven't been contacted or included in any reviews, which would be helpful for feedback from them as to any issues or concerns brought up.

Everything they do for me is excellent. Most of the time their time keeping is excellent, all care they give me is excellent.

My carer is a very special person full of integrity, honesty and compassion. I trusted her implicitly. Given the gulf of cultural, social, economic, political and linguistic differences, with good will and good heart, her work as a carer has been very helpful to me. She is a very caring person. Nothing is too much trouble for her.

Very professional and always friendly and caring.

The carers have been very kind to Dad and he has enjoyed their company. They have mostly been very thorough and reliable.

I find your care very good and staff are so helpful and can't do enough for me. The staff are very good and helpful and make me feel so much better as my health varies and I always look forward to a visit from your team. I hope your quality of care continues as I am not well at times but I always strive to be willing to cope with the grand service you provide. I hope the excellent care carries on.

My mother-in-law has some exceptionally good regular carers. However, when they are not available it is a little more hit and miss she makes it clear who she likes most and responds well and some of those carers go above and beyond expectations.