Home Care Providers Owned by Candlelight Homecare Services in Wiltshire

The Carers we have had have been friendly, efficient, thoughtful and helpful. Where could there be improvements? Some of the carers would benefit from some cooking guidance and some in providing more stimulation/conversation.

I have very experienced team of carers who are very helpful in providing the care I require. They are all very cheerful and aware of my needs t the same time as supporting my independence. Their time keeping is excellent and they all have a cheerful and happy demeanour when they visit. I have no complaints about the care and support from the office team.

Our wonderful carer. What can I say? She is now a part of our family, we love her. She has cared for our mum in an amazing way when we couldn't be there. She has given up her breaks to be there and continue caring. She goes beyond what we ever expected and always on the end of the phone. We did not expect this amazing care. Thank you so much.

We have been using Candlelight for 18months to care for my wife and I'm sure that the standard of care and professionalism of the staff has contributed significantly to the extending 'end of life' programme she is currently on.

As it's early days we've had to contact the office to inform them of additional needs and a few other things that have changed and someone is always available and the information is quickly shared with the relevant carers. The app is great, we can check in daily and see how each visit has gone. And when the carer on duty is concerned about anything the office is notified and they let us know as soon as possible.

My dad has been extremely happy with the service provided. He likes the fact he gets a rota and knows time and names of the carers coming. They are all bright and happy and make his day. He loves to have a chat and hear about their lives and families.

I don't know what else to say!

My parents are treated with respect and dignity, allowing myself and my sister to step back from caring and enjoy quality social time with our parents.

Excellent care team so far, caring, well-trained carers, the office staff are fantastic and always helpful. I'm also very pleased with the service; visit times are very consistent and this keeps my anxiety levels under control.

It would be hard to look after my wife as well as the carers do.

The staff look after my husband very well. He has a good sense of humour and can have a laugh with them. They do a great job and it takes the pressure off me so I can get things done and go out if I want too.

Thank you all.

Thank you so much, as a family we really are grateful.

Good.

We are so pleased with the service provided for Mum by Candlelight. We find all the staff to be extremely kind, caring and courteous. It is so good to know that Mum is being well looked after. She really enjoys their daily visits.

Highly recommend.

All grateful to your carers visits, all very kind and helpful.

A real focus on supporting Mum as an individual, balancing safety and care with meeting her preferences and being flexible where possible. Carers are polite and friendly and engage in discussion about Mum's needs and wishes. The company clearly do their best to provide consistency in carers and timings. The office team are also always polite and helpful.

On 23rd December 2022, I was assigned to rapid response care for approximately six weeks upon my discharge from hospital. I was then 'taken-on' by Candlelight until 22/02/2023 when I started with another care company. I was told I was being moved on 12th April 2023 but no one knew where or with whom! I had no care from 12/04/23 when I was again contacted by Candlelight and I have been with them ever since! A brilliant company with great carers, all of them!

I would not be able to cope without their help, this is the best agency I have used. I would never leave candlelight care. The office staff are very good too.