Candlelight Care (Dorset, Somerset & Wiltshire)

Responsible for supporting and coordinating the day-to-day business operations to ensure efficiency and effectiveness across departments. This role involves managing workflows, monitoring performance, resolving operational issues, and assisting with process improvements to help the organisation run smoothly.

With over 30 years of experience in the care sector, Lorna has been a dedicated member of Candlelight Home Care Services Ltd since 2014, initially joining as a Registered Manager. She is passionate about delivering high-quality care and plays a key role in overseeing operational processes to ensure service excellence.

Outside of work, Lorna enjoys nature walks with her dog, baking, and spending quality time with her family.

Mandy is responsible for overseeing the daily operations of the Corsley branch. Mandy’s role is both strategic and hands-on, ensuring the branch runs smoothly, meets performance targets, and delivers a high-quality service.

Mandy ensures that high standards of care are consistently maintained, managing staff performance, client satisfaction, and regulatory compliance. Mandy leads and supports a team of care coordinators and care workers, ensuring that care plans are effectively implemented and tailored to each client’s needs. Mandy acts as the main point of contact for clients and families, resolving concerns and fostering strong relationships. Additionally, Mandy is responsible for achieving business targets and identifying opportunities for growth within the local community. This role requires a balance of compassionate leadership, operational efficiency, and a deep understanding of the care sector.

Mandy has her Diploma in Health and Social Care at level 5

Away from Candlelight, Mandy enjoys time with her family.

Anita is responsible for working alongside her Branch Manager, Mandy, in ensuring the running of the branches, Meetings, coordinating, Assessments, Reviews, Observations, taking on new packages, and managing staff Annual Leave are some of the jobs Anita does in her day-to-day life.

Anita is also out and about in the community and oversees the care we provide, ensuring that it always meets our high standards.

Anita has worked in Social Care for over 30 years and has vast experience in both Residential and Community settings, preferring to work in the community.

Anita has her Diploma in Health and Social Care level 3
Away from Candlelight, Anita enjoys time with her family and spending time with her horses.

Karen is an Office Administrator covering the Sherborne area and assists her colleagues in ensuring the smooth running of the office.

Before joining Candlelight Care, Karen worked in Estate Agency (Residential Sales and Lettings), working her way up during a 30-year career to become a Director.

Outside of work, Karen's life revolves around her animals, which include numerous dogs, cats, ponies, chickens, and rabbits. She and her family enjoy the social life connected with showing some of the dogs and exhibiting at Crufts every year, where they are able to meet up with their friends from overseas.

Sarah has been a care coordinator for nearly 20 years, and can’t imagine doing anything else!
Her hobbies include Ballet, Tap Dancing, CrossFit and occasional modelling; she also enjoys walking her dog, exploring new villages and family movie nights.

I have been a Care Coordinator for 7 years and am passionate about working in the care industry. I coordinate the Sherborne and surrounding area visits, but also support with care visits and being on-call.

I have a distinction in the Level 3 Lead Adult Care Worker Diploma.

When not at work, I like to spend time with my family and friends, taking my young children on adventures and listening to music.

As Care Coordinator, Toni is responsible for ensuring the smooth and effective delivery of person-centred care services to clients. This role involves planning and coordinating care packages, managing staff rotas, and acting as a key point of contact for both clients and care staff.

Toni works closely with the Registered Manager to maintain high standards of care, ensuring strong communication and organisational skills are essential, as is the ability to work under pressure and manage multiple priorities.

Toni has her Diploma in Health and Social Care Level 3

Away from Candlelight, Toni enjoys spending time with her children, family and friends and going for walks in the country.

Lucy joined Candlelight in 2016 as a C&SW after moving to Frome from London. She is now a team leader working in the community and supporting the office team.

Outside work, she enjoys spending time with her teenage children and renovating her home, doing all things DIY! She also loves gardening and doing anything creative.

Teresa joined Candlelight Care back in 2013, starting as a care and support worker and now as a Team Leader, carrying out staff observations, client reviews and anything else that she is asked to do.

Before Candlelight Care, Teresa worked as a Nanny for over 20 years and travelled overseas with some of the families, too.

Away from her role, Teresa enjoys reading and listening to music and volunteering at her local members' club, where she undertakes some bar shifts.

Maria is a highly experienced care professional, having worked in the sector for 35 years. She joined Candlelight Care in 2014. She loves sailing and getting out on the water; she also enjoys walking her dog and looking after her grandchildren.

As a Team Leader, Paula helps guide and support the care support workers to do their jobs well. Paula makes sure everyone knows what they need to do. Paula will help solve problems and keep things running smoothly. Paula will also talk with managers to share updates and make sure the team is meeting its goals. A big part of the role is encouraging the team, giving feedback, and helping everyone improve and work well together.

Paula is also part of the On-Call team, providing ongoing support for the care support team and the clients outside of office hours, ensuring all is running smoothly.

Spending time with her family

As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.

Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!

Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.