Candlelight Care

All carers are very conscientious, dedicated and I am sure they would 'go the extra mile' if the need arose. They all seem to enjoy their tasks and handle their resposibiities willingly and with a smile. I look forward to their visits and I think this comment indicates that they are happy to be handling their valuable role.

Excellent service, carers polite. The work is first class.

The staff at Candlelight Care have provided care and companionship to my elderly mother for several years; as I live in the north of England they kept me up to date with anything that I should be aware of such as medication and my mother's wellbeing. The carers themselves are so caring and friendly often going the extra mile to help my mother. The office staff who I dealt most with are lovely, they love what they do often in difficult circumstances. I thoroughly recommend Candlelight Wimborne to any relative of an elderly person who requires home care.

You are all amazing people and I cannot adequately express my gratitude for the care Mum is receiving. Thank you from the bottom of my heart.

Overall, I find the staff friendly, competent and professional.

My chief carer is so good, that nothing escapes her, invaluable. When I ask for advice I know she will tell me the correct path to take. I have learnt this over the last 7 years and I trust her completely. This does not mean the other staff are not good, it means she stands out and is genuinely caring.

The service is good, friendly and reassuring. Timekeeping is regular and can be relied upon.

All the carers are friendly and timekeeping is good. The continuity of carers is excellent which is important to us.

We always look forward to the carer's visits. They are very friendly, kind people and do a good job sorting out my husband with washing, dressing him in the mornings, changing the catheter leg bag when necessary and lesser jobs on the evening visits.

Staff are courteous and respectful. Dad is comfortable with the care he receives. There has been a struggle to get the time that most suits Dad's (and my) routines, this has now been resolved. Office staff are friendly, reliable and mostly ring is there is a problem. The email of who is coming and when to expect them is invaluable, helps prepare Dad and plan my day.

Candlelight Care has played a crucial role in at times, very trying circumstances. Their kindness, professionalism and support has been exceptional. All the team exceed all expectations and all family members appreciate their dedication and understanding. Candlelight Care hasn't just supported the client, they have actually at times, supported us. Thank you.

I am now happily settled with Candlelight Care.

I've found my carers give me excellent care. They are all kind and caring people with some of them doing a fantastic job.

My wife has dementia. I had problems after a male carer, so I requested a female career; this was duly arranged.

My mum is a relatively new client of Candlelight Care. Mum is elderly, blind and has very limited mobility. I live in Portugal, so far away. Mum had experienced some problems with a previous company but I managed to get her in with the Candlelight team and she is so happy now, they are all very loving, caring, hard-working and give Mum a sense of security. They offer such a professional service, Mum is looking forward to her first hairdo from the team soon, they can even do her nails. She says nothing is too much trouble to ask, she sounds so different when I talk with her over the phone, back to her cheerful self. Thank you Candlelight, you are all amazing.

The care my husband received from the first day was extremely gentle and caring. He had been apprehensive but from the first moment, he was put at ease and now looks forward to someone coming as do I! I also appreciate their tidiness and cleanliness.

The carers are largely really helpful and go above and beyond and Mum looks forward to them arriving. There is occasionally one who does the absolute minimum and rarely speaks. I appreciate they have a job to do but, when dealing with the elderly living alone, a large part of that job must be just talking to them.

Very good and always polite and caring. I recommend to family and staff are very positive for January.

Lovely carers. All work very well for me.

Very satisfied with 95% of staff.