Candlelight Care
Suite 7, Merley House, Merley House Lane, Broadstone,
Wimborne Minster
BH21 3AA
Fees are available on request.
Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Candlelight Care has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years.
Over all time Candlelight Care has 20 reviews.
5.0 out of 5
5.0 out of 5
Thank you for leaving this beautiful review. May we take this opportunity of wishing you mother a speedy recovery whilst waiting to be discharged from hospital and settles in well into her new home.
5.0 out of 5
Thank you for these kind words about the care we are currently providing to your mother, these will be shared with your mum's core team and the office too.
5.0 out of 5
Thank you for your kind words, we have shared these with your core team.
4.0 out of 5
Wow - what an amazing review, thank you. Will ensure it is shared with your chief carer.
4.0 out of 5
Thank you again for complimenting our staff on their timekeeping and their reliability.
5.0 out of 5
Thank you for your kind words, our care coordinators work exceptionally hard to keep the continuity of care as a priority as we know how important it is to our clients.
5.0 out of 5
Thank you for the praise given to your husband's core team, of course, we will share this with them as we feel it is important to share compliments received with our staff.
5.0 out of 5
Thank you for leaving the review about your dad's care that we provide. We always welcome feedback and we are pleased the package of care is going well.
5.0 out of 5
Thank you for leaving this beautiful review about our staff and the services they deliver. We have shared the compliment with the core team.
4.0 out of 5
Thank you for leaving this review. We are so pleased that you decided to choose us as a provider and that you feel that you are happily settled with the service being provided.
4.0 out of 5
Thank you for leaving this beautiful review about your core team and the service they provide you. It's always good to know.
4.0 out of 5
We are so pleased to learn that our Wimborne Branch were able to accommodate your request in a timely manner. Thank you for leaving this review.
5.0 out of 5
Thank you so much for these kind words about us as a company and the core team of staff who visit your mum. We are pleased to learn that Mum is very happy with us and I am sure it is peace of mind for you too, especially living abroad. Thank you for leaving this detailed review, it is much appreciated.
5.0 out of 5
Thank you for those beautiful words, which I have shared with your husbands core team today.
4.0 out of 5
Totally agree with you, communication plays a big part in our service. I will feed back your constructive feedback to the Wimborne Branch as they may be able to identify the staff member in question and have a word with him/her. Thank you for submitting the review.
4.0 out of 5
Thank you, we always like to receive positive feedback about our staff as they do remarkable and rewarding work out in the community.
4.0 out of 5
Thank you for leaving this review. We love it when clients and/or their family tell us how well we are doing.
5.0 out of 5
So pleased to hear, thank you for taking the time to leave this positive review.
4.0 out of 5
Thank you for your review. We are so pleased that you are happy with our service and agree with you - that we can't praise our staff enough either, they do a remarkable job.
The Review Score of 8.9 (8.889) out of 10 for Candlelight Care is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Candlelight Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
Cheree joined Candlelight Care in September 2023 as one of 13 staff TUPE’d from another company. She had worked for her previous company for 14 years and had gained extensive knowledge in all areas of Domiciliary Care. In March 2023, she was promoted to Deputy Manager and in September 2023 was further promoted to Registered Manager.
Outside of work, Cheree likes to spend time with her Grandchildren.
Denise is a Community Team Manager and takes care of our clients in the community, assessing and reviewing their packages of care to make sure they are receiving the care they need and want, and that they are safe and happy.
Sean joined Candlelight Care as a support worker in May 2020 and was promoted to Care Team Manager in March 2024. Sean now works 2 days a week in the office doing client assessments, client reviews and Support Worker spot checks; on the other days, he works in the community.
Prior to working for Candlelight Care Sean worked in Hospitality for 30 years, and away from work he likes to follow most sports.
Denise ensures that the clients have the same care staff visiting them on a regular basis.
When she is not working, she spends a lot of time with her two little grandsons.
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Before joining Candlelight Care, Roxy provided private care on a 1:1 basis for an individual with Down syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which puts on two productions a year in the Spring and Autumn. She has always loved performing and studied acting at the University, where she was able to tour regionally and internationally in their productions.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.
