An excellent service. The carers are professional, personable, reliable and very attentiveJames B(Son of Client/Service User)
I find the carers extremely helpful, very pleasant and extremely accommodating.Jon G(Son of Client/Service User)
An excellent service. The carers are professional, personable, reliable and very attentiveJames B(Son of Client/Service User)
I find the carers extremely helpful, very pleasant and extremely accommodating.Jon G(Son of Client/Service User)
Candlelight Care is a family-run company offering home care services in and around many areas of Dorset, Somerset, Wiltshire and East Sussex.
The organisation is based on the values of equality, trust, dignity and respect and for over twenty-five years the team have been providing friendly, caring and reliable homecare to people of all ages in their own homes.
A dedicated team of professional care staff make a real difference to those receiving care and their families.
Care Provided by Candlelight Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Prices
Fees are available on request.Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Contact Candlelight Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Candlelight Homecare Services
- Private Owned
Person in charge
- Penny Johnson (Registered Manager)
Candlelight Care Reviews (51)
Candlelight Care has a Review Score of 9.7 (9.658) out of 10, based on 15 reviews in the last 2 years.
Over all time Candlelight Care has 51 reviews.
I have had Candlelight's assistance since February 2019 and have always found the office staff and carers to be kind, able and helpful. At times when I need extra support, they always try their best to accommodate my needs. Thank you Candlelight.
Thank you for those kind words, we will make sure that we share them with the staff who visited you.
We have employed Candlelight Care since October 2022, they are very helpful and obliging and cannot speak any more highly of them.
Thank you for your kind words ,I have shared this with the care team and the office.
Very good. I don't have any other experience to compare them to. I need more housework/cleaning done but I can't think quickly and their time is limited. Sometimes I would like them to be more flexible. I like having the same carer for my personal care.
Thank you for your review. I have passed them over to the office for them to make contact with you and see if there is anything we are able to change for you.
Have found all staff very helpful. Will go on using as long as I can.
Thank you for your kind words, we have today shared them with your team.
Although I have only just started using Candlelight Care, I have found the service satisfactory and the carer reliable and friendly and I look forward to her visits because she is cheerful and willing.
Thank you for leaving the review and welcome to Candlelight Care.
All the carers were professional but friendly and helpful. We would recommend the company without hesitation.
Thank you for your kind words about our staff. They have worked tirelessly throughout this pandemic and beyond with smiles still on their faces.
Most of the carers do a very good job and I have gotten to know them very well. Can't write very well as my arthritis is bad. I look forward to them coming to help me and chat with me. And I look forward to my companion visit. It's good to get outside and see people. I wish it was a bit longer.
Thank you for leaving this review about the services we are currently providing you. I will share your comments with the team.
Thank you!
Thank you for leaving this beautiful website review, such kind words written. I have shared them today with the team as it is important for them to know. Thank you again.
Most of the carers are very empathetic and good at talking to the client. Some are cleverly frivolous and funny to encourage the client's compliance. Overall, they are pleasant and achieve their objective.
Thank you, what a lovely way of describing your husband's core team. Made me smile.
The care I receive enables me to stay in my own home.
Thank you so much for your kind words, which we have shared with your core team.
My brother was going to stay with my uncle for a few days so I cancelled the evening care visits. Storm Eunice came along which meant my brother had to cancel his plans due to transport problems. I called the office and in no time at all the evening visits were reinstated for my uncle. I don't live close by so this was such a relief.
We try to be accommodating, even when we are in the midst of a storm. Thank you for the beautiful words, these have been shared with the staff concerned.
I have been very pleased with the service Candlelight have provided for my husband. The carers are polite and considerate. They have at all times provided excellent care with dignity and respect.
Thank you for the beautiful compliment you made about your husband's core team. I have shared this with them to let them know your appreciation #amazingteamwork
The girls are friendly, helpful and I look forward to seeing them daily. I have been able to keep on top of my personal hygiene thanks to their services and feel less lonely knowing they will be in every morning. Thank you.
Thank you so much for the beautiful compliment you have written within the review. I have today shared your kind words with your core team. Thank you.
Great service from all carers. Very happy.
We are pleased to hear that you are very happy with our services, thank you for your kind words and I have shared your compliment with your core team.
Mum has been using home care services for the past few years and is very happy with the care she gets. As mum cannot get out she is very happy for them to chat with her while they work.
Thank you for your kind words. Staff chatting to our clients is a big essential part of the service we provide. I have shared your compliment with your mum's core team. Thank you again.
The carers are very good as it is not easy at times. Just one thing I would say - if the carers are late, they should ring the office and let the client know.
Thank you for taking the time in writing this review, we do appreciate it. We are pleased that you are happy with your core team of care staff, and I have shared your compliment with them all. With reference to your comment about if staff are late, then you would like to receive a phone call. I have passed this comment onto the Manager. Thank you again.
I am very happy with the experience I get and receive from my carers.
Thank you for taking the time to leave us a review. It is always nice to know that you are very happy with the service received. I will share your compliments with your core team. Thank you again.
I have had all the care I need.
Thank you for taking the time in leaving a review of our services. We are so pleased that our staff have fulfilled your needs satisfactorily.
I have found the care provided by Candlelight for my father to be kind and mindful of his needs. The carers have paid attention to my wishes and looked after him with care and compassion.
Thank you so much for the kind words about our staff who visited your father. I will make sure they are shared with his core team, as it is important for them to know.
My mother enjoys the visits and the chats - it helps her to get going in the mornings. Whilst I don't see the carers, we do message each other and I find the service responsive to changes in needs. My scores are based on feedback from my mother and on my occasional interactions.
Thank you for the lovely review of our service to your mother. Communication is always the key driving factor and I am pleased that we seem to be doing this in a satisfactory manner.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 April 2026- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (4)
- Posted: Thursday 10 Jul 2025“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy Candlelight Homecare has been supporting...
- Posted: Monday 11 Nov 2024A care company (Candlelight Care) based in Uckfield celebrates its 23rd anniversary this month. Candlelight Care has been providing care and support to people in Uckfield, Lewes, Heathfield, Ringmer and...
- Posted: Monday 11 Nov 2024A care company based in Uckfield celebrates its 23rd anniversary this month. Candlelight Care has been providing care and support to people in Uckfield, Lewes, Heathfield, Ringmer and the surrounding...
Awards / Recognitions (5)
- Recipient: Candlelight Homecare ServicesDate: Friday 31 May 2024
- Recipient: Candlelight Homecare ServicesDate: Wednesday 31 May 2023
- Recipient: Candlelight Homecare ServicesDate: Thursday 31 Mar 2022
Meet the Team (6)
Penny has been with Candlelight since 2003, working her way up from care worker with no prior care experience to Branch Manager in 2026! Penny's role is to keep the branch running as smoothly as possible, ensuring that all visits are covered and that the care staff, clients and clients' families remain happy.
Penny was awarded her 20-year-long service award back in 2023.
Penny also won the Unsung Hero award in 2023 and the Outstanding Care Professional award in 2024 at our Company Care Awards.
In her spare time, Penny enjoys going out to eat, visiting local landmarks and attractions, spending time with friends and family and of course going on holidays.
Sarah Brockhurst has worked in the care sector for many years, progressing her career to Team Leader. In this role, Sarah carries out client assessments and client reviews.
Sarah is very devoted to her family, and they like to spend time camping in the New Forest. She likes to crochet as a hobby, and her celebrity crush is James Martin.
Natalie coordinates the care visits for the Uckfield branch, ensuring that all are covered and at the correct time, whilst trying to keep travelling time for care staff to a minimum.
Before joining Candlelight Care, Natalie was a coordinator for agencies, and she has also worked as an administrator.
In her spare time, Natalie likes to eat out and socialise with friends and family.
Jane started with Candlelight as a carer and has worked her way up to being our in-branch trainer. Everyone looks forward to her training sessions and learns a lot from her.
She enjoys spending time with her family and dog and loves a holiday.
In her role as Team Leader, Amy makes sure that clients and carers alike are happy, making sure that the carers are all following their training by observing them at work out in the community. She also takes part in the on-call rota, resolving any issues outside of the normal working hours.
Outside of work, Amy enjoys spending time with family and loves to bake, shop and socialise with friends.
Roxy oversees the branding and marketing for the whole company, as well as supporting with Recruitment needs, helping us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment and business fairs and is constantly looking for ways to improve our recruitment process and seek out advertising opportunities.
Away from the office, Roxy enjoys spending time with her partner and toddler. Roxy also helps her Father with his flock of sheep!
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.