Fees are available on request.
Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Candlelight Care has a Review Score of 9.8 (9.763) out of 10, based on 10 reviews in the last 2 years.
Over all time Candlelight Care has 40 reviews.
5.0 out of 5
Thank you for the beautiful compliment you made about your husband's core team. I have shared this with them to let them know your appreciation #amazingteamwork
5.0 out of 5
Thank you so much for the beautiful compliment you have written within the review. I have today shared your kind words with your core team. Thank you.
5.0 out of 5
We are pleased to hear that you are very happy with our services, thank you for your kind words and I have shared your compliment with your core team.
5.0 out of 5
Thank you for your kind words. Staff chatting to our clients is a big essential part of the service we provide. I have shared your compliment with your mum's core team. Thank you again.
4.0 out of 5
Thank you for taking the time in writing this review, we do appreciate it. We are pleased that you are happy with your core team of care staff, and I have shared your compliment with them all. With reference to your comment about if staff are late, then you would like to receive a phone call. I have passed this comment onto the Manager. Thank you again.
5.0 out of 5
Thank you for taking the time to leave us a review. It is always nice to know that you are very happy with the service received. I will share your compliments with your core team. Thank you again.
3.0 out of 5
Thank you for taking the time in leaving a review of our services. We are so pleased that our staff have fulfilled your needs satisfactorily.
4.0 out of 5
Thank you so much for the kind words about our staff who visited your father. I will make sure they are shared with his core team, as it is important for them to know.
5.0 out of 5
Thank you for the lovely review of our service to your mother. Communication is always the key driving factor and I am pleased that we seem to be doing this in a satisfactory manner.
4.0 out of 5
Thank you so much for your 4 star rating. We do strive to offer the best, personalised service possible and your feedback helps us to do this. In some instances, continuity of care is extremely important. However, from your feedback, we are now aware that your mother would benefit from a variety of care workers and we are more than happy to discuss this further with you.
3.0 out of 5
Thank you for the review, we are pleased your are satisfied with our service and our staff are meeting your needs.
4.0 out of 5
Thank you for leaving this review, we are pleased that you are pleased with the service that is being provided by your main care and support worker.
5.0 out of 5
We would need some more information about your wish, therefore, I have requested for one of the senior team members to make contact with you to see if this is something that we can help you to do. Thank you for the review.
5.0 out of 5
Thank you for your kind words about the service we are providing. We are pleased to hear that our Uckfield Branch is being responsive.
4.0 out of 5
Thank you for the complimentary review, continuity of care is something our care coordinators work hard on achieving. We agree with you that continuity of care is important to all involved in the care package, not just the client themselves, but the family too.
5.0 out of 5
Thank you for the compliment about our staff working out of Uckfield branch. They are an excellent close knit team, which reflects what you have said. As a company, we are really pleased to hear this.
5.0 out of 5
Thank you so much for those kind words about our staff, they do the most amazing job and it is lovely to hear they are being recognised for it too.
5.0 out of 5
Thank you for leaving this review, we love it when clients and/or family let us know how well we are doing.
5.0 out of 5
Thank you for leaving this review, it is always nice when families do this as we then get the view from your perspective.
4.0 out of 5
Thank you for the beautiful compliment about the service we are providing to your mother. I agree with you, as our valued staff are only human - mistakes do happen but I am pleased to learn that they resolve them quickly, once identified.
The Review Score of 9.8 (9.763) out of 10 for Candlelight Care is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Candlelight Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Mandy's role is to keep the branch running as smoothly as possible, ensuring that all visits are covered and that the care staff, clients and clients' families remain happy.
Mandy was awarded her 15-year-long service award back in 2018.
Before coming into the care sector, Mandy used to have catering roles within pubs.
Away from her day job, Mandy enjoys relaxing hobbies such as sewing, knitting and doing jigsaws.
Mandy achieved her level 5 Diploma in Leadership for Health & Social Care in 2016
Natalie co-ordinates the care visits for the Uckfield branch, ensuring that all are covered and at the correct time whilst trying to keep travelling time for care staff to a minimum.
Before joining Candlelight Care Natalie was a coordinator for agencies, and she has also worked as an administrator.
In her spare time, Natalie likes to eat out and socialise with friends and family.
As a Community Team Manager, Penny's role is to ensure that clients and staff are happy. She liaises with family, social services and other professionals to ensure that we are providing the best care possible.
Before she joined Candlelight Care, Penny worked in child care.
In her spare time Penny looks after her primary school age son and they love to meet friends for days out to London or to go on National Trust walks.
Penny also enjoys reading and spending time with her family and friends.
Sarah Brockhurst has worked in the care sector for many years, progressing her career to Community Team Manager Assistant. In this role, Sarah carries out client assessments and client reviews.
Sarah is very devoted to her family and they like to spend time camping in the New Forest. She likes to crochet as a hobby, and her celebrity crush is James Martin.
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.
