An excellent service. The carers are professional, personable, reliable and very attentiveJames B(Son of Client/Service User)
I find the carers extremely helpful, very pleasant and extremely accommodating.Jon G(Son of Client/Service User)
An excellent service. The carers are professional, personable, reliable and very attentiveJames B(Son of Client/Service User)
I find the carers extremely helpful, very pleasant and extremely accommodating.Jon G(Son of Client/Service User)
Candlelight Care is a family-run company offering home care services in and around many areas of Dorset, Somerset, Wiltshire and East Sussex.
The organisation is based on the values of equality, trust, dignity and respect and for over twenty-five years the team have been providing friendly, caring and reliable homecare to people of all ages in their own homes.
A dedicated team of professional care staff make a real difference to those receiving care and their families.
Care Provided by Candlelight Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Prices
Fees are available on request.Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Contact Candlelight Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Candlelight Homecare Services
- Private Owned
Person in charge
- Mandy Head (Registered Manager)
Candlelight Care Reviews (51)
Candlelight Care has a Review Score of 9.7 (9.658) out of 10, based on 15 reviews in the last 2 years.
Over all time Candlelight Care has 51 reviews.
Generally, the level of care and support is very good. More variety in the carer would be good. It has got to the stage where Mum is having the same person at least 4 days a week. When the carer is the only person you see for 10 hours, it is nice to have someone different to talk to. Also, familiarity breeds complacency. They think that if Mum did something for herself yesterday she can do it today, which isn't the case.
Thank you so much for your 4 star rating. We do strive to offer the best, personalised service possible and your feedback helps us to do this. In some instances, continuity of care is extremely important. However, from your feedback, we are now aware that your mother would benefit from a variety of care workers and we are more than happy to discuss this further with you.
I, on the whole, I find them cheerful and willing to work and carry out what I ask them to do.
Thank you for the review, we are pleased your are satisfied with our service and our staff are meeting your needs.
My carer is extremely good.
Thank you for leaving this review, we are pleased that you are pleased with the service that is being provided by your main care and support worker.
I wish they could help to get me standing.
We would need some more information about your wish, therefore, I have requested for one of the senior team members to make contact with you to see if this is something that we can help you to do. Thank you for the review.
Helped with suggestions of how to progress care.
Texted a telephone number requested on the same day.
Gentle but persuasive.
Took time needed and explained clearly.
Thank you for your kind words about the service we are providing. We are pleased to hear that our Uckfield Branch is being responsive.
The carers are lovely and give me a lot of confidence to do things independently. They are patient and we also have a laugh. I wouldn't be without them.
Thank you for the complimentary review, continuity of care is something our care coordinators work hard on achieving. We agree with you that continuity of care is important to all involved in the care package, not just the client themselves, but the family too.
All candlelight staff are very caring.
Thank you for the compliment about our staff working out of Uckfield branch. They are an excellent close knit team, which reflects what you have said. As a company, we are really pleased to hear this.
An excellent service. The carers are professional, personable, reliable and very attentive to my mother's needs. Highly recommended.
Thank you so much for those kind words about our staff, they do the most amazing job and it is lovely to hear they are being recognised for it too.
My mum and I find the carers extremely helpful, very pleasant and extremely accommodating.
Thank you for leaving this review, we love it when clients and/or family let us know how well we are doing.
My mother has been using Candlelight for a few years and they have been excellent. After her more recent fall, they have worked with my mother and the local authority to ensure that she is getting back to 'normal'. The care workers are mostly great and are really friendly and helpful with nothing being too much trouble. They treat my mother with respect and put a lot of effort into making sure she is comfortable, both physically and mentally.
Thank you for leaving this review, it is always nice when families do this as we then get the view from your perspective.
My step mother has been a client for just over 5 years. There are many advantages to using a respected agency like Candlelight not least because of their ability to provide reliable care. Most of the carers really try to make a relationship with the client to ensure her needs are met as adequately as possible. This is not to say they never slip up but when they do they respond honestly and quickly to remedy matters. We always find them easy to contact and very approachable.
Thank you for the beautiful compliment about the service we are providing to your mother. I agree with you, as our valued staff are only human - mistakes do happen but I am pleased to learn that they resolve them quickly, once identified.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 April 2026- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (5)
- Posted: Thursday 10 Jul 2025“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy Candlelight Homecare has been supporting...
- Posted: Monday 11 Nov 2024A care company (Candlelight Care) based in Uckfield celebrates its 23rd anniversary this month. Candlelight Care has been providing care and support to people in Uckfield, Lewes, Heathfield, Ringmer and...
- Posted: Monday 11 Nov 2024A care company based in Uckfield celebrates its 23rd anniversary this month. Candlelight Care has been providing care and support to people in Uckfield, Lewes, Heathfield, Ringmer and the surrounding...
Awards / Recognitions (5)
- Recipient: Candlelight Homecare ServicesDate: Friday 31 May 2024
- Recipient: Candlelight Homecare ServicesDate: Wednesday 31 May 2023
- Recipient: Candlelight Homecare ServicesDate: Thursday 31 Mar 2022
Meet the Team (6)
Penny has been with Candlelight since 2003, working her way up from care worker with no prior care experience to Branch Manager in 2026! Penny's role is to keep the branch running as smoothly as possible, ensuring that all visits are covered and that the care staff, clients and clients' families remain happy.
Penny was awarded her 20-year-long service award back in 2023.
Penny also won the Unsung Hero award in 2023 and the Outstanding Care Professional award in 2024 at our Company Care Awards.
In her spare time, Penny enjoys going out to eat, visiting local landmarks and attractions, spending time with friends and family and of course going on holidays.
Sarah Brockhurst has worked in the care sector for many years, progressing her career to Team Leader. In this role, Sarah carries out client assessments and client reviews.
Sarah is very devoted to her family, and they like to spend time camping in the New Forest. She likes to crochet as a hobby, and her celebrity crush is James Martin.
Natalie coordinates the care visits for the Uckfield branch, ensuring that all are covered and at the correct time, whilst trying to keep travelling time for care staff to a minimum.
Before joining Candlelight Care, Natalie was a coordinator for agencies, and she has also worked as an administrator.
In her spare time, Natalie likes to eat out and socialise with friends and family.
Jane started with Candlelight as a carer and has worked her way up to being our in-branch trainer. Everyone looks forward to her training sessions and learns a lot from her.
She enjoys spending time with her family and dog and loves a holiday.
In her role as Team Leader, Amy makes sure that clients and carers alike are happy, making sure that the carers are all following their training by observing them at work out in the community. She also takes part in the on-call rota, resolving any issues outside of the normal working hours.
Outside of work, Amy enjoys spending time with family and loves to bake, shop and socialise with friends.
Roxy oversees the branding and marketing for the whole company, as well as supporting with Recruitment needs, helping us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment and business fairs and is constantly looking for ways to improve our recruitment process and seek out advertising opportunities.
Away from the office, Roxy enjoys spending time with her partner and toddler. Roxy also helps her Father with his flock of sheep!
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.