Care Connect UK

1 Bryon Road, Blundellsands, Liverpool L23 8TH
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9.8 26 Reviews
  • Care Connect UK, Liverpool
Care Connect UK provides home care services.

Based in Blundellsands, its reliable and compassionate care services are available throughout Sefton and the surrounding areas.

It offers overnight care, nursing care, support for younger people, companionship and live-in care.

It offers compassionate and caring cover, making sure you retain your independence, dignity, and home comforts in the environment you know and love.

As a family-run home care provider with over 20 years experience, it offers expert care tailored to your specific requirements.

All care staff are trained and are matched to a carer that suits the exact care and support that you need.
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Care Provided by Care Connect UK

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.15

We provide Domiciliary care for people who require person-centred care

These prices are only a guideline, please contact Care Connect UK to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Care Connect UK Ltd

Person in charge

  • Tracy Humphrey (Registered Manager)

Care Connect UK Reviews (26)

9.8

Care Connect UK has a Review Score of 9.8 (9.847) out of 10, based on 10 reviews in the last 2 years.
Over all time Care Connect UK has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Care Connect UK
  • 9
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Total of 26, showing 1-20
Review from Karen L (Daughter of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful, cannot praise the team at Care Connect highly enough,
Every carer that visited my mum were so kind and fully understanding of her needs.
Mum said she has made some lovely new friends and always looked forward to them coming.
Excellent service provided at all times, very professional
and honest.
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Review from M M (Client) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints with Care Connect; they are an excellent team that goes the extra mile when needed. Alongside of their carers who put them selfs in a position of respect, a situation of love, laughter and care. Which, in my opinion a daily tonic to us all.
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Review from J G (Father of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional easy to deal with and they listen. They are mostly on time if the are not it is beyond their control nothing is to much trouble very caring with my Daughter. Would recommend Care connect to anybody.
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Review from Nick F (Nephew of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find that the Care Connect management are always available and offer sensible and realistic advice, and make reasonable requests.
The care staff are careful and friendly, and empathetic towards the clients.
The admin and billing is accurate.
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Review from Deborah B (Relative of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy to recommend Care Connect. My relative has had several care companies over the past ten years and the Care Connect Team are the best we have had. They always do there best when dealing with my relative, who is a very difficult client. We have a good relationship with the company who regularly
keep us informed of problems and needs. Their Team is very caring, approachable, understanding and helpful.
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Review from Stephen H (Son of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a service user since August 2024 and to be honest, I don't know a reason to do anything but recommend the company. The standard of care is very good. The carers are friendly, professional and supportive of both myself (I am in a wheelchair) and my Dad. They have an empathy and that to me
is a big advantage.. it's a vocation and not just a job. Would recommend them.
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Review from Andrea J (Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a Client/Service user of Care Connect for the past 13 years .I have received Excellent and Quality care from the permanent Carers that care for me.
I have found Care Connect to be a very professional company and the Quality of care they provide is outstanding!
Although I have never come
across any problems I am confident that any problems would be resolved asap.
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Review from Carl Z (Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
They did everything I asked, washed and dressed me, then they made my breakfast. And I was quite particular with my request. In the morning they hoovered up, and at lunchtime they prepared my food for me.
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Review from K L (Daughter of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were overwhelmed by the care we received from Care Connect. Our dad came out of hospital to spend his last weeks at home. It was such a relief to know that he was being so well looked after by the carers who visited each day. They gave him all the time he needed, talked to him and got to know him
and helped him with the little things that were so important for him to feel dignified and still himself. We had a tricky situation at home. The manager listened to our concerns without judgement going above and beyond to help us navigate this while maintaining confidentiality. I really don't know how we would have coped without the support of Care Connect.
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Review from A T (Niece of Client) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was recommended Care Connect by a friend. Once I approached Care Connect to take over the continuing health care of my terminally ill uncle, I was impressed by their total understanding, respect, compassion, and care shown to my uncle. He was very happy with the experience and friendliness he was
shown by the carers who attended to him, nothing was a problem. I could not thank them enough. I have now engaged their services once again for my Father. Highly recommend! Wonderful staff including office staff, carers, and managers, very professional.
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Review from G H (Client) assisted by family/friend published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found both carers and office staff very helpful, always cheerful, kind, gentle and very caring. Nothing was too much trouble for them. It has been a great pleasure to have met them. Thank you.
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Review from Joan S (Daughter of Client) published on 28 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has had excellent care from Care Connect UK over her time as a client of theirs. We can not fault them in the way they look after her with dignity and empathy. The management team always keep me informed regarding any time changes to her daily care. We have confidence in their reliable service
which gives my Mum peace of mind. I can not recommend the company and staff highly enough. My thanks to them all in making my life easier in looking after Mum.
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Review from Kim T (Daughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the wonderful ladies of the Care Connect team from the direct care givers to the supporting office staff they have been amazing with mum, updating us at every visit and calling if there is an issue which is such a comfort to us and mum loves her girls. Mum was unwell on Friday morning
and the carer spotted a problem straight away and called an ambulance and the office called us. Mum isn't well but not with what we thought and if they hadn't called an ambulance we would never have known until it was too late. They even followed up the next day to see how mum is. I can't recommend Care Connect enough. If you are looking for a team that really cares about the whole family choose Care Connect UK they are amazing
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Review from J S (Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, very professional carers and staff. Very understanding of my physical and mental health needs. The manager is very easy to talk to and discuss things. Every carer I have had visit me has been a pleasure to be around. They are very open and honest and accountable which I admire and
respect. Top-notch.
Reply from Laura Williams, Registered Manager at Care Connect UK

We are glad you are happy with our service, thank you for taking the time to review us, it is very much appreciated.

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Review from R S (Client) assisted by family/friend published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since leaving hospital in 2019 I have been looked after by Care Connect UK. In the morning they wash and dress me and give me my breakfast. They also give me my medication. Each week they give me a bath. They leave the flat looking tod. They visit to give me my lunch and further medication. Then a further
visit to give me my dinner and finally in the evening to put me to bed.
They are very kind and courteous and professional. I cannot praise them enough.
Reply from Laura Williams, Registered Manager at Care Connect UK

Thank you for taking the time to review our service and for your kind words about our team. We appreciate your feedback.

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Review from L H (Daughter of Client) published on 22 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would just like to say that since my mother has been receiving help from a carer, going back to January through February and now March, myself and my sister have had a considerable amount of pressure taken off us and indeed my mother appears in better spirits. All of the carers are friendly, helpful
and, more importantly, provide the service that we require to help our mum with her daily needs. Thank you so much!
Reply from Laura Williams, Registered Manager at Care Connect UK

Thank you for taking the time to review our service, it is greatly appreciated, we are delighted that it is working well for everyone.

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Review from A J (Niece of Client) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company is great, they're always there to give advice over the phone and they will do anything to help out. My auntie is now going to a day centre, straight away when they found out they changed the time to half an hour earlier, so I could get myself ready while they pop in. Staff are caring and
don't just help my auntie they even offer myself a cuppa, especially one carer, in particular, she goes above and beyond. I would really recommend them for your loved one as my auntie is very shy and hard to please and even she loves them.
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Review from J H (Daughter of Client) published on 29 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care delivered by all carers and diligent too. The management team is quick to respond to any concerns and deal with any issues in a timely manner. Lovely rapport with Dad and carers, especially the male staff who ensure Dad knows when the football is on and what channel!
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Review from P W (Wife of Client) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm quite happy with the care given to my husband. Most of the carers that come are very caring and have built up a nice relationship with me and my husband.
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Review from Mel L (Daughter of Client) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the Care Connect carers who came to look after my Mum four times a day, seven days a week for several years. They are beyond wonderful! Towards the end of her life, Mum was bedridden and needed help to do everything from just sitting up in bed to using the commode. The
amazing carers changed Mum several times a day, they brought her meals and the best cups of tea! They washed and dressed her daily with such professional care whilst preserving her dignity. They monitored her health/medications whilst cheerfully chatting away to her, keeping her spirits up. Their understanding and kindness when she felt a bit grumpy showed true compassion. They couldn't do enough for her and were appreciated beyond belief. My Mum truly loved them all. The family could relax, knowing that Mum was receiving the best care from the kindest, most caring ladies in the business. We can’t express how much we appreciate them and how much they all meant to Mum and the family.
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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Care Connect UK is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Care Connect UK is calculated as follows: ( (51 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Connect UK is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (8)

Richard

Richard Harris

Job Title: Director Joined: 2002

My family started Care Connect UK Ltd over 20 years ago in 2002. We have always based our Services on principles of kindness and respect for each other. The values that we foster within our organisation are reflected in the outstanding quality of care services our Team of Carers delivers day after day. I wholeheartedly believe in the benefits of caring for people in their own homes. It is a joy to be working every day with such a great group of people, who share the same values, with the intention of having a positive influence on people's lives.

Tracy

Tracy Humphrey

Job Title: Registered Manager Joined: 2021

I joined Care Connect in November 2021 as a Care Co-ordinator and have additional responsibilities as the lead for recruitment also. I have a Level 3 Diploma in Health & Social Care and I am currently studying for a Level 5 Diploma.


I have previously worked in a school as a Childcare Manager and have qualifications as a Teaching Assistant and in Childcare Learning and Development, Safeguarding and First Aid.


I have the knowledge & personal experience in caring for those with Dementia, Alzheimer’s, COPD, Mental Health, End of life, Complexed additional needs & life-limiting illnesses.


I enjoy my roles immensely as a Caregiver & Scheduler in Health & Social Care and I am very pleased to have been given additional responsibilities in recruitment at Care Connect.

Stacey

Stacey Mowbray

Job Title: Deputy Care Manager Joined: 2024

Hi, I’m Stacey. I have been in the care industry for 6 years now. I have gained a level 2 and level 3 qualification in Health and Social care, and I’m part way through my level 5 qualification. I have only recently joined Care Connect and look forward to caring for your loved ones and supporting them to the best of my ability.

Kellie

Kellie Woolvine

Job Title: Lead Care Coordinator Joined: 2023

I originally joined Care Connect as a Home Care Assistant after caring for family members with mental health and learning difficulties. I believe this helped me progress in my role within the care industry. This led to me being promoted to Training and Recruitment Officer in January 2024, and later to Lead Co-ordinator in April of 2024.

Hannah

Hannah Donaldson

Job Title: Recruitment & Training lead Joined: 2022

I’m Hannah. I began working for Care Connect UK in 2022, as a Care Assistant. I am now thoroughly enjoying my latest role as Recruitment and Training Lead. Over the years, I have acquired various other roles within the Health and Social Care sector, and I have a degree in Health and Social Well-being. I am proud to work for such an amazing company, who really does go that extra mile.

Nicole

Nicole Mowbray

Job Title: Administrator Joined: 2022

Hi I’m Nicole , I joined Care Connect in January 2022. I am working towards my Business Administration Apprenticeship Qualification. What I am enjoying most is working with such a great group of people.

Mollie

Mollie Cross

Job Title: Administrator Joined: 2023

I originally joined Care Connect as a Homecare Assistant in August 2023. With previous experience coming from the Royal Hospital as a HCA.
I transferred to an Administrator in June 2024 to join the office team with hopes of making a greater impact within the company, and providing help to carers as required. I am thoroughly enjoying my role here at Care Connect.

Rachel

Rachel Rogerson

Job Title: Administrator Joined: 2020

Hi, I'm Rachel. After a long career in the retail industry, I decided to swap to a career in Care. I started as a Home Care Assistant for Care Connect UK in 2020. I have achieved my levels 2 and 3 diplomas in Adult Health and Social Care. The knowledge and experience I have gained have enabled me to progress to my current role of Office Administrator whilst still carrying out some hands on care for our lovely clients in the community.

Frequently Asked Questions about Care Connect UK

What Type of Services does Care Connect UK offer?

Care Connect UK offers Home Care.

How many Carers does Care Connect UK employ?

Care Connect UK employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Connect UK to verify any information. View our terms and conditions. Care Connect UK has an Enhanced Service - more info.