Care Connect UK

1 Bryon Road, Blundellsands, Liverpool L23 8TH
Review Us
9.9 26 Reviews
  • Care Connect UK, Liverpool
Care Connect UK provides home care services.

Based in Blundellsands, its reliable and compassionate care services are available throughout Sefton and the surrounding areas.

It offers overnight care, nursing care, support for younger people, companionship and live-in care.

It offers compassionate and caring cover, making sure you retain your independence, dignity, and home comforts in the environment you know and love.

As a family-run home care provider with over 20 years experience, it offers expert care tailored to your specific requirements.

All care staff are trained and are matched to a carer that suits the exact care and support that you need.

Show Care Connect UK on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.15

We provide Domiciliary care for people who require person-centred care

These prices are only a guideline, please contact Care Connect UK to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Care Connect UK Ltd

Person in charge

  • Tracy Humphrey (Registered Manager)

Care Connect UK Reviews (26)

Total of 26, showing 21-26
9.9

Care Connect UK has a Review Score of 9.9 (9.862) out of 10, based on 11 reviews in the last 2 years. Over all time Care Connect UK has 26 reviews.

Overall Experience

  • 22
  • 4
  • 0
  • 0
  • 0

Date Published

26
9
9
11
15

Review from N C (Son of Client) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring and patient staff who have been extremely accommodating and helpful to my mother. During a period when I was absent, they went above and beyond what could be expected in delivering her comfort and support. The people in the office, and in particular, one house visitor, were exceptionally
responsive, kind and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia M (Daughter of Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Morning and evening carers (two each visit) all very professional, kind and caring. Very well presented and pleasant personality.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen M (Sister of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff and several go the extra mile to ensure that my brother has what he needs.
One carer, in particular, has not been phased by the need to help with personal care and has anticipated his needs when he has not been able to.
Management has also been most helpful in checking needs with the
relevant hospital and has organised an appointment as well.
I am extremely grateful for their help, and my brother has the same praise for the carers he has met with one, in particular, giving the most helpful assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanne N (Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was bedbound and had two carers seeing to me on a daily basis, from being an independent woman working full-time to go to being bedridden was hard but every carer I saw was amazing, I normally had two ladies and they were great with me, my dignity was in place at all times with them, nothing was too
much for them to do. I liked having regular carers as they knew me and my needs rather than having to explain to different people.
I would fully recommend this company - thanks for everything.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John M (Client) assisted by family/friend published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is fully satisfied with the care he receives and the compliance of care connect to adjust to any changes to the times of my brother's calls at short notice.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan (Daughter of Client) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Try their hardest to ensure mum has the same carers. Karen has almost become family being mum's main carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Care Connect UK is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Care Connect UK is calculated as follows: ( (57 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Connect UK is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (8)

Richard

Richard Harris

Job Title: Director

Joined: 2002

My family started Care Connect UK Ltd over 20 years ago in 2002. We have always based our Services on principles of kindness and respect for each other. The values that we foster within our organisation are reflected in the outstanding quality of care services our Team of Carers delivers day after day. I wholeheartedly believe in the benefits of caring for people in their own homes. It is a joy to be working every day with such a great group of people, who share the same values, with the intention of having a positive influence on people's lives.

Tracy

Tracy Humphrey

Job Title: Registered Manager

Joined: 2021

I joined Care Connect in November 2021 as a Care Co-ordinator and have additional responsibilities as the lead for recruitment also. I have a Level 3 Diploma in Health & Social Care and I am currently studying for a Level 5 Diploma.


I have previously worked in a school as a Childcare Manager and have qualifications as a Teaching Assistant and in Childcare Learning and Development, Safeguarding and First Aid.


I have the knowledge & personal experience in caring for those with Dementia, Alzheimer’s, COPD, Mental Health, End of life, Complexed additional needs & life-limiting illnesses.


I enjoy my roles immensely as a Caregiver & Scheduler in Health & Social Care and I am very pleased to have been given additional responsibilities in recruitment at Care Connect.

Stacey

Stacey Mowbray

Job Title: Deputy Care Manager

Joined: 2024

Hi, I’m Stacey. I have been in the care industry for 6 years now. I have gained a level 2 and level 3 qualification in Health and Social care, and I’m part way through my level 5 qualification. I have only recently joined Care Connect and look forward to caring for your loved ones and supporting them to the best of my ability.

Kellie

Kellie Woolvine

Job Title: Lead Care Coordinator

Joined: 2023

I originally joined Care Connect as a Home Care Assistant after caring for family members with mental health and learning difficulties. I believe this helped me progress in my role within the care industry. This led to me being promoted to Training and Recruitment Officer in January 2024, and later to Lead Co-ordinator in April of 2024.

Hannah

Hannah Donaldson

Job Title: Recruitment & Training lead

Joined: 2022

I’m Hannah. I began working for Care Connect UK in 2022, as a Care Assistant. I am now thoroughly enjoying my latest role as Recruitment and Training Lead. Over the years, I have acquired various other roles within the Health and Social Care sector, and I have a degree in Health and Social Well-being. I am proud to work for such an amazing company, who really does go that extra mile.

Nicole

Nicole Mowbray

Job Title: Administrator

Joined: 2022

Hi I’m Nicole , I joined Care Connect in January 2022. I am working towards my Business Administration Apprenticeship Qualification. What I am enjoying most is working with such a great group of people.

Mollie

Mollie Cross

Job Title: Administrator

Joined: 2023

I originally joined Care Connect as a Homecare Assistant in August 2023. With previous experience coming from the Royal Hospital as a HCA.
I transferred to an Administrator in June 2024 to join the office team with hopes of making a greater impact within the company, and providing help to carers as required. I am thoroughly enjoying my role here at Care Connect.

Rachel

Rachel Rogerson

Job Title: Administrator

Joined: 2020

Hi, I'm Rachel. After a long career in the retail industry, I decided to swap to a career in Care. I started as a Home Care Assistant for Care Connect UK in 2020. I have achieved my levels 2 and 3 diplomas in Adult Health and Social Care. The knowledge and experience I have gained have enabled me to progress to my current role of Office Administrator whilst still carrying out some hands on care for our lovely clients in the community.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Connect UK to verify any information. View our terms and conditions. Care Connect UK has an Enhanced Service - more info.