Care Provided by Care Connect UK

Types of Home Care

Visiting Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	From £34.50

Contact Care Connect UK to get a personalised quote:

We provide Domiciliary care for people who require person-centred care

The price(s) shown are provided by the agency. Contact Care Connect UK for full pricing details and T&Cs.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Good to Know

Owner

Care Connect UK Ltd
Private Owned

Person in charge

Tracy Humphrey (Registered Manager)

Care Connect UK Reviews (27)

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9.7

Care Connect UK has a Review Score of 9.7 (9.713) out of 10, based on 11 reviews in the last 2 years.
Over all time Care Connect UK has 27 reviews.

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Showing 27 reviews matching selected criteria

Review from Mel L (Daughter of Client) published on 11 July 2022 Submitted via Website•

Overall Experience

I cannot speak highly enough of the Care Connect carers who came to look after my Mum four times a day, seven days a week for several years. They are beyond wonderful! Towards the end of her life, Mum was bedridden and needed help to do everything from just sitting up in bed to using the commode. The amazing carers changed Mum several times a day, they brought her meals and the best cups of tea! They washed and dressed her daily with such professional care whilst preserving her dignity. They monitored her health/medications whilst cheerfully chatting away to her, keeping her spirits up. Their understanding and kindness when she felt a bit grumpy showed true compassion. They couldn't do enough for her and were appreciated beyond belief. My Mum truly loved them all. The family could relax, knowing that Mum was receiving the best care from the kindest, most caring ladies in the business. We can’t express how much we appreciate them and how much they all meant to Mum and the family.

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Review from N C (Son of Client) published on 27 June 2022 Submitted via Website•

Overall Experience

Friendly, caring and patient staff who have been extremely accommodating and helpful to my mother. During a period when I was absent, they went above and beyond what could be expected in delivering her comfort and support. The people in the office, and in particular, one house visitor, were exceptionally responsive, kind and caring.

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Review from Patricia M (Daughter of Client) published on 7 June 2022 Submitted via Postal Review Card•

Overall Experience

Morning and evening carers (two each visit) all very professional, kind and caring. Very well presented and pleasant personality.

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Management

Treated with Dignity

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Review from Helen M (Sister of Client) published on 7 June 2022 Submitted via Website•

Overall Experience

Caring staff and several go the extra mile to ensure that my brother has what he needs.
One carer, in particular, has not been phased by the need to help with personal care and has anticipated his needs when he has not been able to.
Management has also been most helpful in checking needs with the relevant hospital and has organised an appointment as well.

I am extremely grateful for their help, and my brother has the same praise for the carers he has met with one, in particular, giving the most helpful assistance.

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Review from Joanne N (Client / Service User) published on 23 March 2021 Submitted via Website•

Overall Experience

I was bedbound and had two carers seeing to me on a daily basis, from being an independent woman working full-time to go to being bedridden was hard but every carer I saw was amazing, I normally had two ladies and they were great with me, my dignity was in place at all times with them, nothing was too much for them to do. I liked having regular carers as they knew me and my needs rather than having to explain to different people.

I would fully recommend this company - thanks for everything.

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Review from John M (Client / Service User) published on 3 June 2019 Submitted via Postal Review Card•

Overall Experience

My brother is fully satisfied with the care he receives and the compliance of care connect to adjust to any changes to the times of my brother's calls at short notice.

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Review from Susan (Daughter of Client) published on 25 January 2019 Submitted via Postal Review Card•

Overall Experience

Try their hardest to ensure mum has the same carers. Karen has almost become family being mum's main carers.

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Management

Treated with Dignity

Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 January 2025

Overall
Good

CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Accreditations

There are no accreditations posted yet for Care Connect UK.

Meet the Team (8)

Richard HarrisJob Title DirectorJoined 2002

My family started Care Connect UK Ltd over 20 years ago in 2002. We have always based our Services on principles of kindness and respect for each other. The values that we foster within our organisation are reflected in the outstanding quality of care services our Team of Carers delivers day after day. I wholeheartedly believe in the benefits of caring for people in their own homes. It is a joy to be working every day with such a great group of people, who share the same values, with the intention of having a positive influence on people's lives. Read less

Tracy HumphreyJob Title Registered ManagerJoined 2021

I joined Care Connect in November 2021 as a Care Co-ordinator and have additional responsibilities as the lead for recruitment also. I have a Level 3 Diploma in Health & Social Care and I am currently studying for a Level 5 Diploma.

I have previously worked in a school as a Childcare Manager and have qualifications as a Teaching Assistant and in Childcare Learning and Development, Safeguarding and First Aid.

I have the knowledge & personal experience in caring for those with Dementia, Alzheimer’s, COPD, Mental Health, End of life, Complexed additional needs & life-limiting illnesses.

I enjoy my roles immensely as a Caregiver & Scheduler in Health & Social Care and I am very pleased to have been given additional responsibilities in recruitment at Care Connect. Read less

Stacey MowbrayJob Title Deputy Care ManagerJoined 2024

Hi, I’m Stacey. I have been in the care industry for 6 years now. I have gained a level 2 and level 3 qualification in Health and Social care, and I’m part way through my level 5 qualification. I have only recently joined Care Connect and look forward to caring for your loved ones and supporting them to the best of my ability. Read less

Kellie WoolvineJob Title Lead Care CoordinatorJoined 2023

I originally joined Care Connect as a Home Care Assistant after caring for family members with mental health and learning difficulties. I believe this helped me progress in my role within the care industry. This led to me being promoted to Training and Recruitment Officer in January 2024, and later to Lead Co-ordinator in April of 2024. Read less

Hannah DonaldsonJob Title Recruitment & Training leadJoined 2022

I’m Hannah. I began working for Care Connect UK in 2022, as a Care Assistant. I am now thoroughly enjoying my latest role as Recruitment and Training Lead. Over the years, I have acquired various other roles within the Health and Social Care sector, and I have a degree in Health and Social Well-being. I am proud to work for such an amazing company, who really does go that extra mile. Read less

Nicole MowbrayJob Title AdministratorJoined 2022

Hi I’m Nicole , I joined Care Connect in January 2022. I am working towards my Business Administration Apprenticeship Qualification. What I am enjoying most is working with such a great group of people.

Mollie CrossJob Title AdministratorJoined 2023

I originally joined Care Connect as a Homecare Assistant in August 2023. With previous experience coming from the Royal Hospital as a HCA.

I transferred to an Administrator in June 2024 to join the office team with hopes of making a greater impact within the company, and providing help to carers as required. I am thoroughly enjoying my role here at Care Connect. Read less

Rachel RogersonJob Title AdministratorJoined 2020

Hi, I'm Rachel. After a long career in the retail industry, I decided to swap to a career in Care. I started as a Home Care Assistant for Care Connect UK in 2020. I have achieved my levels 2 and 3 diplomas in Adult Health and Social Care. The knowledge and experience I have gained have enabled me to progress to my current role of Office Administrator whilst still carrying out some hands on care for our lovely clients in the community. Read less

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Connect UK to verify any information. View our terms and conditions. Care Connect UK has an Enhanced Service -what an Enhanced Service includes.

Care Connect UK

Care Provided by Care Connect UK

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Daily Charges per Person

Funding Types Accepted

Good to Know

Owner

Person in charge

Care Connect UK Reviews (27)

Regulatory Rating

Care Quality Commission (CQC) Rating

Inspection ratings

News (0)

Awards / Recognitions (0)

Accreditations

Meet the Team (8)