Caremark Bristol & South Gloucestershire

Office Unit 2, Filwood Green Business Park, 1 Filwood Park Lane, Bristol BS4 1ET
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9.6 16 Reviews
  • Caremark Bristol & South Gloucestershire, Bristol
Caremark Bristol & South Glos is a specialist provider of home care for people living in City of Bristol. Rated "Outstanding" on being "Responsive" & overall "Good" by Care Quality Commission (CQC) (May 2020).

Care Workers and staff are thoroughly screened, DBS checked & trained on Care Certificate Standards before they start work for Caremark.

Staff provide services like personal care, companionship, meal preparation, light housekeeping, medication assistance, domestic duties and dementia care.

They offer care and support to adults who require care but wish to continue living at home safely and comfortably. Care is provided for a range of groups, including the elderly and infirm, people with learning disabilities and/or mental health problems, and those with physical disabilities.
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Care Provided by Caremark Bristol & South Gloucestershire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £29.50
  • Weekly Live-in Care Fees: £1207.43 – £1400

Weekly Prices are £29.00 per hour and weekend prices are £29.50 per hour

These prices are only a guideline, please contact Caremark Bristol & South Gloucestershire to find out the exact price for your requirements.

Contact Caremark Bristol & South Gloucestershire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Bristol & South Gloucestershire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Anju Aleyamma (Care Manager)

Caremark Bristol & South Gloucestershire Reviews (16)

9.6

Caremark Bristol & South Gloucestershire has a Review Score of 9.6 (9.620) out of 10, based on 16 reviews in the last 2 years.
Over all time Caremark Bristol & South Gloucestershire has 16 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Caremark Bristol & South Gloucestershire
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Total of 16, showing 1-16
Review from Laz I (Client) published on 23 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helpful and generally responsive to requests. We are fortunate to have 2 regular carers Ella and Hilary on Ella's day off, both of whom are friendly efficient and know the ropes. Occasionally we have someone different - they have always been polite but it can be tricky having to talk them through every
step - understandable for anyone on their first day, so asked that we keep different carers to a minimum which they try to do. Albert has visited a couple of times to that end and is helpful in trying to do his best.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThanks for your lovely feedback and for taking the time to share your experience. We're really pleased to hear you've been well supported and that Ella and Hilary have provided friendly, efficient care and a consistent routine. Continuity is so important, and we appreciate you flagging how challenging it can be when a new carer attends and you have to talk them through each step.
We do try hard to keep changes to a minimum, and when cover is unavoidable (for example, holidays or sickness), we'll continue to ensure any new team member is properly briefed before attending, so the visit runs smoothly and you feel confident and comfortable.
We'll pass on your kind words to mentioned staff members. If there is anything else we can do to further improve consistency, please do get in touch with the office and we'll be happy to help.
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Review from Dorothy B (Wife of Client) published on 5 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am quite happy with the service, especially the female carers, but having so many different carers, I have to tell them how to do the routine every time. In fact, I'm really doing it myself. I would like a more permanent female carer, but I would like some say in who it is.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThank you very much for taking the time to share your feedback.
I'm really pleased to hear that you are happy with the service overall and especially with the support from our female carers. However, I'm sorry that you have experienced so many different carers and have felt you needed to explain your routine repeatedly - this is not the experience we want for you. Continuity of care is very important to us, and your comments highlight that we need to do better in this area. We will review your rota and care plan with the aim of improving consistency and reducing the number of different carers visiting you. You have also mentioned wanting a more permanent female carer and to have some say in who this is. We completely understand how important this is and would really like to discuss your preferences with you in more detail. Please feel free to contact the office, or we will be happy to give you a call to talk this through and agree a plan together.
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Review from Tina R (Daughter of Client) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff of Caremark for the fantastic care they have given my mum over the past year right up until she sadly passed away in October 25. In particular of course her carers led by Lucia & Love who have been exceptional and went above & beyond to make my mum comfortable and
give her the best care.


Thank you all so much she loved you all and of course you are continuing to care for my stepdad in the same way keep up the very good work.


Tina

Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThank you so much for your heartfelt review and for taking the time to share this at such a difficult time for you and your family. It has been a privilege to support her over the past year, and we're truly honoured to hear that she felt loved and well cared for.We will make sure your kind words are passed on to Lucia, Love and the whole care team - they will be incredibly touched to know that their efforts made a difference and that going above and beyond brought your mum some comfort.

We are equally grateful for the trust you continue to place in us to support your stepdad, and we remain committed to providing him with the same standard of compassionate, person-centred care.

Thank you again for your lovely words and for allowing us to be part of your family's journey.
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Review from Tracey G (Client) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dupinder is very experienced at her work she bring good presentation on serving meals with hot plate underneath plate. She doesn't put or over fill plate with food which is good for me. I like her smile when comes through door to greet me she overall very professional at her work and values her job.
She more for office work than carer but shes also good at that caring job to.
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Review from Keith F (Husband of Client) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class. Competent staff, very friendly and compassionate.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThank you so much for your kind words and positive feedback.
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Review from P C (Daughter of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All carers are very nice, helpful and pleasant, they are on time and when I mention how my mother likes her dessert hot they do their best when their not used to these types of desserts I.e crumbles.
But she is happy with her care and it's nice to feel that she is being looked after and is able to
enjoy a little chat.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThank you so much for your kind feedback. We're really pleased to hear that your mother is happy with the care she's receiving and that our carers are making those extra efforts to meet her preferences. Your appreciation means a lot to our whole team.
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Review from Ruth W (Daughter of Client) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Caremark Bristol & South Gloucestershire was really positive. They were able to quickly assess my dad and set up a care plan for him when he returned home from a nursing home. There was a clear rota and the carers were all very professional and caring. When my dad's needs changed
they were incredibly responsive and able to increase the number of carers at short notice, keeping me informed. I wouldn't hesitate to recommend them.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThank you so much for sharing your positive experience.Your recommendation means a lot to us, and we will make sure to share your kind words with the whole team.
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Review from S K (Daughter of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased we chose Caremark to care for my elderly mother, who has dementia. The carers take excellent care of her, calling the family, her GP or the District Nurse with any issues when necessary. They are very caring when applying her various creams. They encourage her to eat as she doesn't
have much of an appetite. It is a big weight off my mind to know she is being so well cared for as I live in another county.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThank you so much for your kind words. We're delighted to hear our team is supporting your mum so well-especially with her dementia care. We'll pass your feedback on to the carers; it will mean a lot to them. If you ever need anything, please feel free to contact us.
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Review from C R (Daughter of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a fairly new provider for us. We have been using Caremark for a few months. The carers have been easy to deal with should any issues arise. We feel that they are working together with the family to care for our father.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThank you for your kind feedback. We're pleased to hear our team has been supportive and we look forward to continuing to work with you in caring for your father.
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Review from J L (Daughter of Client) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that has been provided for my Dad has been amazing the carers are respectful and trustworthy. We can not fault them one bit. From the initial assessment to getting the care started was a really smooth process. I would have no hesitation in recommending Caremark.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThank you so much for sharing your kind feedback. Your recommendation means a great deal to our whole team, and we will continue doing our very best to provide compassionate, professional support to your Dad and family. Best regards,The Caremark Bristol & South Gloucestershire Team
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Review from Paula D (Client) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Caremark for 3-4 years. They have some excellent carers who have looked after me in a professional and sensitive way. Getting to know me and my support needs. Some staff do need extra training in communication.
They have provided weekly rotas with times which are kept to. Which is really
helpful. They are flexible in that you can have half hour or hour slots.
I would have no hesitation in recommending Caremark is you required care in the home.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThanks a lot for your kind feedback and recommending Caremark.
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Review from S J (Partner of Client) published on 2 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caremark good service no problem most carers all good and always there when needed
Office structure could be better and more organised but they do their best in awkward situations and issues are usually resolved
Thanks Caremark
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Review from Roger C (Husband of Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I apologise that I cannot remember our carer's name, but be assured she was excellent. My wife said she was thoughtful, enthusiastic and very caring. My wife's personal care was very good, she was very confident in persuading her when my wife seemed reluctant. Her ability to communicate meant that my
wife responded and loved to chat and contribute more than she normally would.
The next time that I use your services I'm confident that you will continue to be very able. I recommend your care.
Thank you.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThank you so much for your kind words and recommendation. We are delighted to hear that your wife had such a positive experience with our carer. It's wonderful to know that she felt well cared for and engaged during her time with us.We look forward to supporting you again in the future and will continue to provide the high standard of care you expect. Please don't hesitate to reach out when you need us.
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Review from Ben C (Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very impressed by the standard of care provided by Caremark. Both the care staff and the office staff have taken the time to listen to and understand my specific needs. The office staff are efficient and approachable, and the care staff are all friendly, reliable punctual, thorough and kind.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThank you so much for your wonderful feedback! Your kind words about both our care staff and office team mean a lot to us. We'll be sure to share your lovely comments with the team, as it will undoubtedly make their day. Thank you for taking the time to share your experience - we truly appreciate it!
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Review from David P (Husband of Client) published on 10 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark were wonderful in caring for my wife at home during her end of life period. All carers were extremely helpful, competent and friendly at all times. There were no issues whatsoever and they all did a tremendous job in caring for her during a very difficult time. They were all polite and I looked
upon them as family. I know that my late wife did too. Our family could not have been allocated a better home care provider. I am so grateful to all at Caremark and especially the carers who attended four times a day, to make my wife so comfortable with their care duties.
They are exceptional and special people who I cannot thank enough.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThank you so much for your heartfelt feedback. It truly means the world to us to know that our team was able to provide such comfort and support during your wife's end-of-life care. We are deeply honoured that you and your wife felt such a strong connection with our carers and that their dedication and compassion made a difficult time a little more bearable. To hear that you saw them as part of your family is incredibly touching and speaks volumes about the bonds they formed through their care. Your kind words about our team's professionalism and genuine care will be shared with everyone involved. It's moments like these that remind us why we do what we do. Please don't hesitate to reach out if there's anything we can do to support you in the future. Wishing you and your family strength and comfort during this time.
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Review from Annette S (Wife of Client) published on 10 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service my husband received from Caremark was excellent. All the carers that came were very caring and professional. The carer my husband received in the last few weeks before he was admitted to the hospice was a young man that was a credit to his profession. He talked to my husband with true feelings
and care.
Reply from Amit Tayade, Managing Director at Caremark Bristol & South GloucestershireThank you so much for taking the time to share your kind words about our service. We are truly grateful for your feedback and are delighted to hear that your husband received excellent care from our team. It means a great deal to know that our carers made such a positive impact during this difficult time. We will be sure to pass on your lovely comments to him and the rest of the team.
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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Caremark Bristol & South Gloucestershire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.720 for Caremark Bristol & South Gloucestershire is calculated as follows: ( (69 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 93 Ratings = 4.72
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Bristol & South Gloucestershire is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Amit

Amit Tayade

Job Title: Managing Director Joined: 2016

Amit is a Business graduate and awarded with CIPD Level 7 certificate in Human Resource Management. His working career started in Human Resources and has worked with Global Multinational companies such as DHL Express & The Hershey Company. He has extensive experience in leading and developing teams to deliver high-quality services.


Amit’s first real experience of care came at a time when his father-in-law suffered from cancer and was looked after by his wife. The care he went on to receive was of a particularly high standard, and this served as an inspiration and as the driving force behind his involvement with Caremark.


Amit is driven by a passion to provide excellent quality care services and with the support of Caremark Franchise Network is keen to provide high-quality person-centred care for people wishing to remain in their own homes. Amit is an avid reader, in his spare time volunteers in the local parish community and likes to travel around the world.

Dominica

Dominica Dordi

Job Title: Owner/Director Joined: 2016

Frequently Asked Questions about Caremark Bristol & South Gloucestershire

What Type of Services does Caremark Bristol & South Gloucestershire offer?

Caremark Bristol & South Gloucestershire offers Home Care.

How many Carers does Caremark Bristol & South Gloucestershire employ?

Caremark Bristol & South Gloucestershire employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Bristol & South Gloucestershire to verify any information. View our terms and conditions. Caremark Bristol & South Gloucestershire has an Enhanced Service - more info.