Care Promise Ltd

The service home care are providing has changed my life. My mom has dementia and I work full time. The main carer that looks after my mom is amazing. She is so caring, compassionate, kind and respectful. My mom feels like she has a friend visiting her. I no longer have to worry whether she has eaten or about her being on her own. The carer makes sure my mom has 3 meals a day plus snacks, she keeps her home lovely and tidy, and sits and chats with her. I was able to chose the times she comes to suit my moms needs. I am so pleased with service provided can't fault it.

And I would not hesitate to recommend care promise for anyone's caring needs.

I have been with Care Promise Ltd for the last 8 years, and I am very happy with the service I receive. My carers are very caring and supportive. They always help me with my personal care and make sure my needs are understood and met. The carers know exactly what support I need and they provide it with kindness, respect, and patience. They are always there to help and make me feel comfortable and well looked after. I really appreciate the support they give me and I am grateful for the care I receive from Care Promise Ltd.

The staff are always kind, helpful, and caring, and they go above and beyond to help.I would definitely recommend Care Promise to anyone who needs this kind of support and service. They provide excellent service.

Happy with service given. The continuity of regular known carers is a much better way to go. My husband is not happy when young girls training seeing. Him being washed. Finds it very embarrassing, appreciate the fact they do have to be trained, in this case prefer it not to occur.

On the whole the staff seem to be able to manage my father well and have recently had to devise ways of getting him to take his medication and personal care as he refuses from time to time.

Care Promises provide me with great care. They provide me with all the support that I need to stay as healthy mentally and physically as I possibly can, and they enable me to live a good and independent life. The lady I have at the moment is very reliable, respectful and very proficient in all aspects of my care needs - she's also great with my two little dogs too, and they love her.

The care that my mum receives from Care Promise Ltd is excellent. All the carers show care, kindness, compassion and are reliable and supportive of all her needs. Their care/support are 100%! And staff/management are excellent.

Some of the staff are very poor. Keep telling the company this, but they still send inadequate staff out. I'm sorry, but there are a lot of staff who shouldn't be in this job. They do not have a caring approach to their clients. There are a couple of staff who are exceptional at their other job.

Over all very good

Very Good Company.

All in all, we are very pleased with Care Promise.

Also, Mum likes continuity of regular carers and although we appreciate it's not always possible she has noticed less continuity in the past two months. Carers are friendly efficient and respectful.

Care coordinator was so efficient and put together a package for my elderly friend so quickly; all the staff are extremely respectful and helpful, nothing is too much trouble. They have been a saviour. Thank you!

While her granddaughter is there, we can monitor her eating and drinking, but when her granddaughter is at work, we would value information on her requirements when she is alone.

I find all the staff very kind, helpful and caring nothing is too much trouble. I would recommend Care promise (all staff) to anybody that needs this kind of help and service. Excellent.

In general, visits are good but on occasion, they can feel a little rushed. Time of visit usually ok.

Generally happy with the service. Has one main carer who is excellent but another carer who arrives late and has recently attended with a heavy cold which is a risk to my father who recently had pneumonia is treated with respect and dignity.

Thoughtful, professional team, help with personal hygiene, hearing aids dressing make a welcomed drink.

I value this service greatly as it gives my mother the chance to remain in her own home. It isn't always easy to know just what is needed, but the team takes time and has patience. This support is very much appreciated.