Care Promise Ltd

St Bernard's House, 23 Broad Street, Stafford ST16 2DE
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9.1 26 Reviews
  • Care Promise Ltd, Stafford
Care Promise Limited is a Domiciliary Care Agency based in Stafford town centre. It provides a full range of services to meet each person’s individual needs and allay the worry of people coping at home alone.

Care Promise has an experienced group of Senior Care Assessors who will discuss plans of care with service users and their families, if they wish, to set realistic and achievable goals while promoting a person’s choice, dignity, and self-esteem.

Care Promise is proud to engage high quality, experienced and qualified care team that is dedicated to a comprehensive training and supervision programme to ensure they can deliver the best possible care to clients and provide comfort and reassurance in their daily lives.

The owner and manager of Care Promise has 25 years’ experience working as Community Nursing Sister, Care Home Manager. She is committed to providing a professional and friendly service to allow people to maintain their quality of life in their own home. Care Promise is rated GOOD in all 5 areas of Safety, Effectiveness, Caring, Responsive and Well-Led in the most recent CQC report (October 2024) and is committed to continually improving care to service users.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £29

Please contact us for pricing.

These prices are only a guideline, please contact Care Promise Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Care Promise Ltd

Person in charge

  • Bal Brar (Manager)

Care Promise Ltd Reviews (26)

9.1

Care Promise Ltd has a Review Score of 9.1 (9.085) out of 10, based on 9 reviews in the last 2 years.
Over all time Care Promise Ltd has 26 reviews.

Overall Experience
  • 19
  • 4
  • 3
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Date Published
  • 26
  • 6
  • 9
  • 9
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Reviewer Connection to Care Promise Ltd
  • 12
  • 8
  • 5
  • 1
Total of 26, showing 1-20
Review from Mandy S (Daughter of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my mum receives from Care Promise Ltd is excellent. All the carers show care, kindness, compassion and are reliable and supportive of all her needs. Their care/support are 100%! And staff/management are excellent.
Reply from Pride F Dzirutsa, Care Manager at Care Promise Ltd

Thank you so much for taking the time to share your wonderful feedback about the care your mum has received from Care Promise Ltd. We are thrilled to hear that our carers have provided excellent care, kindness, and support. We are grateful for the trust for the trust you have placed in us.

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Review from Doreen B (Client) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some of the staff are very poor. Keep telling the company this, but they still send inadequate staff out. I'm sorry, but there are a lot of staff who shouldn't be in this job. They do not have a caring approach to their clients. There are a couple of staff who are exceptional at their other job.
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Review from R B (Client) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been with Care Promise for the past 5 years, and my experience with their carers has been wonderful! They're so kind and keep everything very hygienic. They do a fantastic job! Experience with timing of the call some erratic
Reply from Bal Brar, Registered Manager at Care Promise Ltd

Thank you for your positive feedback. It motivates our team to maintain high standards of service and continue working with dedication.

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Review from Marion B (Wife of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Over all very good
Reply from Bal Brar, Registered Manager at Care Promise Ltd

We truly appreciate you taking the time to provide us with your feedback.We will continue to maintain and improve our standards of care and service delivery to ensure the best outcomes for those we support.Your encouragement motivates us to keep striving for excellence in everything we do.

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Review from Catherine H (Daughter of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased with this company, I have had a few companies before and decided to care for my Mum myself, after respite care I decided to let them do the weekends to give me a break, then after a while they became full time as my Mum really liked them and they were and still are fantastic at
what they do, spend time with her chatting, they are kind and caring and go at my Mums pace.
Very Good Company.
Reply from Bal Brar, Registered Manager at Care Promise Ltd

Thank you for your kind feedback.We're so pleased to hear that both you and your mum are happy with the care we provide. It truly means a lot to us. We remain committed to upholding our promises and maintaining the high standards of care that you expect and deserve.

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Review from Sarah W (Daughter of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having used another company last year who we were no longer happy with, we decided on Care Promise to began in January 2025. We felt that the company cared about its service users and that has certainly been the case. If you call the office, the whole team seems to be aware of all their clients and
any problem is addressed straight away.
My mother really appreciates the continuity of staff and the timing of visits has been very good, she is much happier since she moved care company. I'm also reassured that she is being well looked after and I don't have to worry.
All in all, we are very pleased with Care Promise.
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Review from Gill H (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall satisfied with care provided. Would have given 5 stars for Overall satisfaction but Mum has had some difficulty with the changing times of the morning visits in particular. Since we have used your care service they have normally been between 7.15am and 7.45am which is perfect but for some reason
they suddenly started taking place at 7.00am which is too early for Mum.
Also, Mum likes continuity of regular carers and although we appreciate it's not always possible she has noticed less continuity in the past two months. Carers are friendly efficient and respectful.
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Review from Heather W (Daughter of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Now that my mother's dementia is progressing, I would prefer to have a written report detailing what she has eaten and any care that was provided to her.
She doesn't say very much about her carers, just that they have been to see her.
While her granddaughter is there, we can monitor her eating and
drinking, but when her granddaughter is at work, we would value information on her requirements when she is alone.
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Review from L F (Friend of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care coordinator was so efficient and put together a package for my elderly friend so quickly; all the staff are extremely respectful and helpful, nothing is too much trouble. They have been a saviour. Thank you!
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Review from Patricia L (Client) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff very kind, helpful and caring nothing is too much trouble. I would recommend Care promise (all staff) to anybody that needs this kind of help and service. Excellent.
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Review from Joan J (Wife of Client) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In general, visits are good but on occasion, they can feel a little rushed. Time of visit usually ok.
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Review from Elaine W (Daughter of Client) assisted by family/friend published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally happy with the service. Has one main carer who is excellent but another carer who arrives late and has recently attended with a heavy cold which is a risk to my father who recently had pneumonia is treated with respect and dignity.
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Review from M L (Client) assisted by family/friend published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thoughtful, professional team, help with personal hygiene, hearing aids dressing make a welcomed drink.
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Review from Christine E (Daughter of Client) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team providing support to my mother has been excellent. The care workers are very professional in approach, but at the same time, they have established a good rapport with my mother. They handle her medication and have been very good at checking up when it comes to meal times as she is quite
forgetful these days.
I value this service greatly as it gives my mother the chance to remain in her own home. It isn't always easy to know just what is needed, but the team takes time and has patience. This support is very much appreciated.
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Review from P S (Daughter of Client) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Their care and treatment of dad is super, good time-keeping too. I was called when the carer of the day thought dad "was not his usual self". This is excellent and we knew if anything was wrong or unusual as it would be noticed and passed on.
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Review from David B (Client) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant, well mannered and extremely helpful. They would do anything for me if I needed them to. My legs are not very good. The girls go out the way to be my legs. They also assist elsewhere including helping me with my mental illness and incapacities. Very pleased and they also give me a lot
of moral support without knowing it.
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Review from Patricia L (Client) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care provided by staff all the time.
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Review from M N (Wife of Client) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Care Promise for approximately 10 years. My husband has been quite happy there was one person we had a problem with but now she is no longer there. They are always punctual, if there has been a problem and are a little late, they always let us know.
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Review from John M (Client) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service very good. Carers always on time and courteous. They put you at ease in what can be an embarrassing situation. An excellent service.
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Review from Margaret P (Client) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy and cheerful carers, always happy to help. Polite and considerate throughout. Well led perfect call times, carers arrive at allocated times and stay for their full time.
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Current Review Score: 9.1 (9.085)

Overview of Review Score

The Review Score of 9.1 (9.085) out of 10 for Care Promise Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.385 for Care Promise Ltd is calculated as follows: ( (32 Excellents x 5) + (9 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 52 Ratings = 4.385
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Promise Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Pride F

Pride F Dzirutsa

Job Title: Care Manager Joined: 2024

Compassionate and dedicated care professional with extensive experience in person-cantered care for elderly individuals. Proven track record in care coordination and management, with a strong foundation in caregiving . Holding NVQ Level 5 in Health and Social Care Management. I possess expertise in:


-Medication Management
-First Aid
-Manual Handling
-Effective communication
-Supporting individuals with Autism


As a certified trainer, I also have the ability to provide training and support in the areas, ensuring that care teams are equipped to deliver exceptional care.


With additional qualifications in Marketing and Finance, I bring a unique blend of skills to care management, enabling me to effectively promote services, manage resources and drive efficiency. Furthermore, my expertise in Compliance ensures that care practices adhere to regulatory standards, prioritising safety and quality.


I am committed to enhancing the lives of those we support.
''Care with Kindness, Support with Expertise''

Frequently Asked Questions about Care Promise Ltd

What Type of Services does Care Promise Ltd offer?

Care Promise Ltd offers Home Care.

How many Carers does Care Promise Ltd employ?

Care Promise Ltd employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Promise Ltd to verify any information. View our terms and conditions. Care Promise Ltd has an Enhanced Service - more info.