Care Promise Ltd

St Bernard's House, 23 Broad Street, Stafford ST16 2DE

Care Promise Limited is a Domiciliary Care Agency based in Stafford town centre. A full range of services are provided to meet each person’s individual needs and to allay the worry of people coping at home on their own.

Care Promise has an experienced group of Senior Care Assessors that will discuss plans of care with service users and their family, if they wish, in order to set realistic and achievable goals, whilst promoting a person’s choice, dignity and self-esteem.

Care Promise is proud to engage high quality, experienced and qualified care team that is dedicated to a comprehensive training and supervision programme to ensure they can deliver the best possible care to clients and provide comfort and reassurance in their daily lives.

Marie Thorpe is the owner and manager of Care Promise with 35 years’ experience working as Community Nursing Sister, Care Home Owner and Community Care Provider. Marie is committed to providing a professional and friendly service to allow people to maintain their quality of life in their own home. Care Promise is rated GOOD in all 5 areas of Safety, Effectiveness, Caring, Responsive and Well-Led in the most recent CQC report and is committed to continually improving care to service users.

Owner : Care Promise Limited

Person in charge: Marie Thorpe (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 28

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Care Promise Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Care Promise Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Care Promise Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.814 for Care Promise Ltd is calculated as follows: ( (48 Excellents x 5) + (11 Goods x 4) ) ÷ 59 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Care Promise Ltd is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Care Promise Ltd has a Review Score of 9.8 (9.814) from 10 Reviews

Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Care Promise Ltd?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Care Promise Ltd

  • Daughter of Client/Service User
    4
  • Client / Service User
    3
  • Wife of Client/Service User
    3

Excellent care provided by staff all the time.

How likely would you be to recommend Care Promise Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

We have used Care Promise for approximately 10 years. My husband has been quite happy there was one person we had a problem with but now she is no longer there. They are always punctual, if there has been a problem and are a little late, they always let us know.

How likely would you be to recommend Care Promise Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Service very good. Carers always on time and courteous. They put you at ease in what can be an embarrassing situation. An excellent service.

How likely would you be to recommend Care Promise Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Very happy and cheerful carers, always happy to help. Polite and considerate throughout. Well led perfect call times, carers arrive at allocated times and stay for their full time.

How likely would you be to recommend Care Promise Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The care that my mother receives from Care Promise Ltd is excellent. The carers are very attentive to my mother's needs, extremely helpful and enable her to live a full and happy life.

How likely would you be to recommend Care Promise Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very satisfied with care worker. Very good with my husband and doesn't make him feel embarrassed.

How likely would you be to recommend Care Promise Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have found all the carers from Care Promise Ltd to be; professional, caring, understanding, patient, willing to do more, friendly, offering extra help if needed. I have had Care Promise Ltd helping with my husband's dementia for the last nine months and he can be very difficult in the mornings. I would certainly recommend them and would not have managed without them.

How likely would you be to recommend Care Promise Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Staff are very reliable, respectful, courteous and friendly. The office staff are very efficient and keen to help whenever possible.

How likely would you be to recommend Care Promise Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Generally pleasant and helpful staff.

How likely would you be to recommend Care Promise Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Care Promise Ltd deliver a friendly reliable and reassuring service. They use their initiative when things get difficult and are always professional. They make family members feel part of the team and we cannot manage without them. Excellent service!

How likely would you be to recommend Care Promise Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

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Awards / Recognitions

April 2018

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