1st Homecare (Oxford) Ltd

8 Isis Business Centre, Pony Road, Oxford OX4 2RD
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9.9 44 Reviews
  • 1st Homecare (Oxford) Ltd, Oxford
1st Homecare (Oxford) was established in 2000 and has been based in Oxford throughout that time, providing high-quality domiciliary and Live-In care services to people in the local area.

They are registered with the Care Quality Commission (rated Good with an Outstanding in Responsiveness (July 2023)) and contracted by Oxfordshire County Council and the NHS to provide a wide range of home care services.

They provide services in the following areas: Oxford City Centre, Headington, Summertown, Marston, Botley, Boars Hill, Wheatley, Holton, Horspath, Garsington, Cowley, Blackbird Leys & Kidlington.

1st Homecare (Oxford) is part of the 1st Homecare Group which has additional offices in Bedfordshire and Hertfordshire and a dedicated live-in service which provides care at home as an alternative to residential care.

In March 2025 the group was voted Winner of the category 'Most Outstanding Regional Homecare group in UK' by Homecare Awards.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Medication Assistance (Oral)

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31

These prices are only a guideline, please contact 1st Homecare (Oxford) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Michelle Brown (Branch manager)

1st Homecare (Oxford) Ltd Reviews (44)

Total of 44, showing 41-44
9.9

1st Homecare (Oxford) Ltd has a Review Score of 9.9 (9.869) out of 10, based on 18 reviews in the last 2 years. Over all time 1st Homecare (Oxford) Ltd has 44 reviews.

Overall Experience

  • 39
  • 5
  • 0
  • 0
  • 0

Date Published

44
5
6
18
26

Review from Dominic C (Son of Client) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When you look for a provider, you look for a friendly and professional service. 1st Homecare (Oxford) Ltd provide both. Sometimes care needs change or are required urgently and the care manager has always been quick to respond and effective- would recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Client) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very delighted by the skill and competence of every carer who helps me - I am so pleased to recommend 1st Homecare Ltd to whomever I may talk to on this matter. I have brain damage and I trust this agency very much with my care and treatment should any trouble happen to myself. Thanking you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J E (Client) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided meets all my present requirements. Staff are always willing to assist with anything I may ask for.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H C (Client) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and positive.
Prompt and efficient.
Happy staff come and go.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for 1st Homecare (Oxford) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for 1st Homecare (Oxford) Ltd is calculated as follows: ( (94 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare (Oxford) Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Michelle

Michelle Brown

Job Title: Branch Manager

Joined: 2010

Michelle started with the company in 2010 as assistant co-ordinator and has since covered all other office-based roles as well as care duties and on-call duties. She has two young boys who take up much of her spare time.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1st Homecare (Oxford) Ltd to verify any information. View our terms and conditions. 1st Homecare (Oxford) Ltd has an Enhanced Service - more info.