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Careline Homecare (Middlesbrough)

Rooms 34, 38, 39, 40, South Tees Business Centre, Puddlers Road, South Bank, Middlesbrough, Cleveland & Teesside TS6 6TL
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Care Provided by Careline Homecare (Middlesbrough)

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in charge

  • Catherine Stobbs (Manager)
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Careline Homecare (Middlesbrough) Reviews (2)

1.2

Careline Homecare (Middlesbrough) has a Review Score of 1.2 (1.182) out of 10, based on 2 reviews in the last 2 years. Over all time Careline Homecare (Middlesbrough) has 2 reviews.

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Review from K K (Daughter of Client) published on 27 February 2026 Submitted via Website
Overall Experience

Carers have been smoking at my dad's property and throwing cigarette butts everywhere which is not only a serious fire hazard but disrespectful and rude. I have been asking for this to stop and for all cigarette butt's to be removed since 12/02/26 yet I am still waiting. I have also called the office several times and keep getting told someone would call me back, still waiting. I have video evidence of this so will be posting very soon should this not be resolved immediately.

Reply from C Stobbs, Manager at Careline Homecare (Middlesbrough)

Thank you for sharing your concerns with us. We understand that the matter has now been resolved, and we truly appreciate you giving us the chance to investigate. While we haven't yet found evidence to suggest that our staff were responsible, we understand how worrying the situation must feel and...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M R (Client / Service User) published on 11 December 2025 Submitted via Website
Overall Experience
There are some very helpful and kind carers but unfortunately this is cancelled out by a few very disrespectful and unprofessional ones. This care service has added to my health problems not alleviated them. When reporting any issues to management, it's obvious that they neither care or have the intention to do anything about it.
Carers who are carrying out their role poorly don't have any consequences which compounds the problems when a new client joins.

Avoid this company. I don't understand how they dare have care in their name as there is none.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 March 2020
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Careline Homecare (Middlesbrough).

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Careline Homecare (Middlesbrough) to verify any information. View our terms and conditions. Careline Homecare (Middlesbrough) has a Basic Service - more info.