Careline Homecare (Middlesbrough)

Rooms 34, 38, 39, 40, South Tees Business Centre, Puddlers Road, South Bank, Middlesbrough TS6 6TL
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1.2 2 Reviews
  • Careline Homecare (Middlesbrough), Middlesbrough
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Care Provided by Careline Homecare (Middlesbrough)

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in Charge

  • Catherine Stobbs (Manager)
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Careline Homecare (Middlesbrough) Reviews (2)

1.2

Careline Homecare (Middlesbrough) has a Review Score of 1.2 (1.182) out of 10, based on 2 reviews in the last 2 years.
Over all time Careline Homecare (Middlesbrough) has 2 reviews.

Overall Experience
  • 0
  • 0
  • 0
  • 0
  • 2
Date Published
  • 2
  • 2
  • 2
  • 2
  • 0
Reviewer Connection to Careline Homecare (Middlesbrough)
  • 1
  • 1
Total of 2, showing 1-2
Review from K K (Daughter of Client) published on 27 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Carers have been smoking at my dad's property and throwing cigarette butts everywhere which is not only a serious fire hazard but disrespectful and rude. I have been asking for this to stop and for all cigarette butt's to be removed since 12/02/26 yet I am still waiting. I have also called the office
several times and keep getting told someone would call me back, still waiting. I have video evidence of this so will be posting very soon should this not be resolved immediately.
Reply from C Stobbs, Manager at Careline Homecare (Middlesbrough)Thank you for sharing your concerns with us. We understand that the matter has now been resolved, and we truly appreciate you giving us the chance to investigate. While we haven't yet found evidence to suggest that our staff were responsible, we understand how worrying the situation must feel and have approached this in good faith to make sure everything was addressed. If there's anything more you'd like to discuss, we're always here to help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M R (Client) published on 11 December 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
There are some very helpful and kind carers but unfortunately this is cancelled out by a few very disrespectful and unprofessional ones. This care service has added to my health problems not alleviated them. When reporting any issues to management, it's obvious that they neither care or have the intention
to do anything about it.
Carers who are carrying out their role poorly don't have any consequences which compounds the problems when a new client joins.
Avoid this company. I don't understand how they dare have care in their name as there is none.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.2 (1.182)

Overview of Review Score

The Review Score of 1.2 (1.182) out of 10 for Careline Homecare (Middlesbrough) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.2 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.182 for Careline Homecare (Middlesbrough) is calculated as follows: ( (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 11 Ratings = 1.182
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Careline Homecare (Middlesbrough) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Careline Homecare (Middlesbrough) to verify any information. View our terms and conditions. Careline Homecare (Middlesbrough) has an Basic Service - more info.