Caremark Poole & East Dorset has been providing excellent care in the community now for 17 years. In partnership with the local authority Caremark Poole has grown and built a reputation for person centred care. The team will endeavour to work with you to ensure you receive the best service that suits your needs and enables you to safely live at home. Caremark Poole will provide you with a service that is personalised, professional, and provided in a friendly, helpful and considerate way.
Care Provided by Caremark Poole
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £30 - £45.47
- 30 Minute Visiting Care Fees: £20.89 - £31.61
Fee increases on weekends and bank holidays
Contact Caremark Poole to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Caremark
- Private Owned
Person in charge
- Charlotte Benham (Manager)
Caremark Poole Reviews (6)
Caremark Poole has a Review Score of 9.1 (9.133) out of 10, based on 6 reviews in the last 2 years.
Over all time Caremark Poole has 6 reviews.
Any concerns they may have are brought to my attention straight away.
I receive a rota every week, by email, which is very useful so appointments can be arranged without calling the office etc
All in all this is a far better company than we were using before and would recommend them
Thank you so much for your lovely review. We're really pleased to hear you had an excellent experience with our care team. Your kind words mean a great deal to us and will be shared with the staff. We truly appreciate your support.
Essentially, the care provided to me is very good. I have problems with my back and balance issues as well as depression. I can only comfortably do things sitting down if I can be bothered to do things at all. The Carerers help me with practical help and emotional problems. Their input will allows me to complete small tasks while they are with me.
Thank you so much for leaving the time to give us a review, I know the whole team will really appreciate it.
Caremark carers are very patient, professional and have taken time with mum. The transition from independent living to supportive care can be difficult for the older person. Caremarks holistic approach has promoted a seamless transition.
They provide a timely rota to ensure family are aware of carers times visiting, whilst also naming each carer.
As mums aging needs are changing, Caremark have been with us on mums journey and are adapting as needs require.
We appreciate the efficient and open communication which is essential for both carers and mum.
The carers have become part of the fabric of everyday life for mum and us.
We thank them and Social care staff who have made all the aforementioned possible for our dear mum.
Regards
Thank you so much for such a thoughtful and kind review, our staff really appreciate it.
One issue has been few carers volunteer to help in the home, whilst their patients uses the toilet, they stand/sit using their mobile. One carer was exceptional in voluntarily emptying bins, washing breakfast dishes, or sweeping the kitchen. Most disappointing was one carer refused to operate a wheelchair.
Thank you for taking the time to leave a review, your thoughts will help us improve our service.
Great service, friendly, keeps you to date and definitely goes the extra mile to help. Will always telephone if there's a problem which is great. The two carers are really helpful and will always make sure my dad is kept safe and well.
Thank you so much for making the time to leave a review.
The carers are always friendly towards my grandmother, and she really enjoys the companionship Caremark provides.
The office have also been accommodating if we ever need to put in extra visits or cancel visits, and have always been friendly if we have any questions and queries.
My grandmother enjoys the company and feels comfortable with her carers.
Would definitely recommend Caremark Poole
Thank you for taking the time to leave a review, it is very much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 January 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Caremark Poole.
Awards / Recognitions (1)
- Recipient: CaremarkDate: Thursday 31 Mar 2022
Meet the Team (4)
Charlotte has 13 years of experience in the health and social care sector, working her way up from care assistant to deputy manager to registered manager.
Jennifer has worked in health and social care for 22 years. Working her way up from carer to supervisor and joining Caremark as a care coordinator.
Annabel had previously worked for Caremark as a care assistant and has returned to fulfil our supervisor position. Annabel has 5 years of experience in health and social care.
Natasha joined Caremark in May 2021 as a care and support worker and then joined the management team as a Field care supervisor in October 2023.
Frequently Asked Questions about Caremark Poole
How many Carers does Caremark Poole employ?
Caremark Poole employs 28 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Poole to verify any information. View our terms and conditions. Caremark Poole has an Enhanced Service - more info.