Caremark Poole

Drewitt House, 865 Ringwood Road, Wallisdown, Bournemouth BH11 8LL
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8.5 3 Reviews
  • Caremark Poole, Bournemouth
Caremark Poole & East Dorset has been providing excellent care in the community now for 17 years. In partnership with the local authority Caremark Poole has grown and built a reputation for person centred care. The team will endeavour to work with you to ensure you receive the best service that suits your needs and enables you to safely live at home. Caremark Poole will provide you with a service that is personalised, professional, and provided in a friendly, helpful and considerate way.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26.59 – £29.13

These prices are only a guideline, please contact Caremark Poole to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Charlotte Benham (Manager)

Caremark Poole Reviews (3)

8.5

Caremark Poole has a Review Score of 8.5 (8.500) out of 10, based on 3 reviews in the last 2 years. Over all time Caremark Poole has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
3
3
3
0

Review from V W (Client) assisted by family/friend published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we have been satisfied with Caremark. We recently had a customer review with one of the local managers. We have been clients for over a year, and we gave positive feedback.
One issue has been few carers volunteer to help in the home, whilst their patients uses the toilet, they stand/sit using
their mobile. One carer was exceptional in voluntarily emptying bins, washing breakfast dishes, or sweeping the kitchen. Most disappointing was one carer refused to operate a wheelchair.

Reply from Lewis Hall, Franchisee Owner at Caremark Poole

Thank you for taking the time to leave a review, your thoughts will help us improve our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Son of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, friendly, keeps you to date and definitely goes the extra mile to help. Will always telephone if there's a problem which is great. The two carers are really helpful and will always make sure my dad is kept safe and well.

Reply from Lewis Hall, Franchisee Owner at Caremark Poole

Thank you so much for making the time to leave a review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C I (Granddaughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been assisting my grandmother for about a year and they have been brilliant.
The carers are always friendly towards my grandmother, and she really enjoys the companionship Caremark provides.
The office have also been accommodating if we ever need to put in extra visits or cancel visits,
and have always been friendly if we have any questions and queries.
My grandmother enjoys the company and feels comfortable with her carers.
Would definitely recommend Caremark Poole

Reply from Lewis Hall, Franchisee Owner at Caremark Poole

Thank you for taking the time to leave a review, it is very much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Caremark Poole is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Caremark Poole is calculated as follows: ( (12 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 18 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Poole is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (1)

Meet the Team (4)

Charlotte

Charlotte Benham

Job Title: Registered Manager

Joined: 2017

Charlotte has 13 years of experience in the health and social care sector, working her way up from care assistant to deputy manager to registered manager.

Jennifer

Jennifer Kew

Job Title: Care Coordinator

Joined: 2018

Jennifer has worked in health and social care for 22 years. Working her way up from carer to supervisor and joining Caremark as a care coordinator.

Annabel

Annabel Gearing

Job Title: Field Care Supervisor

Joined: 2021

Annabel had previously worked for Caremark as a care assistant and has returned to fulfil our supervisor position. Annabel has 5 years of experience in health and social care.

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Natasha Wilson

Job Title: Field Care Supervisor

Joined: 2021

Natasha joined Caremark in May 2021 as a care and support worker and then joined the management team as a Field care supervisor in October 2023.

Frequently Asked Questions about Caremark Poole

What Type of Services does Caremark Poole offer?

Caremark Poole offers Home Care.

How many Carers does Caremark Poole employ?

Caremark Poole employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Poole to verify any information. View our terms and conditions. Caremark Poole has an Enhanced Service - more info.