Day to Day Care Ltd

When we realised that my mother needed care it was a daunting time for us. We had previously had a care company and were not happy with the level of care Mum received so we cancelled. But health issues took a bad turn. So we contacted Day to Day Care, I have to say we received the best care, we had the review and care started straight away. My mum had a good relationship with the carers, they were all very caring, highly experienced and gave 100% to her, not only to her but also was there for the family. Sadly, she went into a care home but I would recommend Day to Day Care.

My husband's previous care company were not able to provide the care he needed and fortunately, Day To Day were able to take over at the last minute. All the carers were very professional but at the same time gentle and understanding of my husband's needs. (They also cared for me on a couple of occasions.) I would have no hesitation in recommending Day To Day to anyone.

They provide an excellent service and are at the end of a phone if you have any problems. They always attend at the allotted times. They look after my brother's personal care i.e. bathing/shaving and ensure that he has clean clothes. In addition, his rooms are hoovered and the kitchen and bathroom are kept clean and tidy. The carers are friendly and chat with my brother which helps his well-being.

When mum first started having care, it wasn't from Day To Day. It was six weeks of problems. When she was switched to Day To Day I was amazed at the difference. All of the carers actually cared. It never seemed like they were just doing a job. It always seemed personal. Mum loved most of 'her girls'. When she was being difficult for myself, my husband, or my sister, she was almost always happy to do as her girls asked. If ever there was a problem, which was rare, the office, and a supervisor were always easy to talk to. Issues were resolved very quickly. Not only were they great with mum, but they gave us great support and comfort too. When we lost mum they were fantastic with some of her girls attending the funeral service. I am now in a position where I need carers, and although I am happy with the service I am getting, I wish I had been assigned Day To Day.

The family was thrown into turmoil when my mother came out of hospital. It was clear she would need carers but we were unprepared and did not know where to start. A relative said they had received excellent care from Day to Day Care Ltd so we gave them a ring. They visited my mother to discuss her needs and a Care Plan was completed within days. The care my mother received was truly first-class over an extended period of about 18 months. She developed friendships with several of the carers and their visits improved her quality of life, in addition to meeting her care needs. I was particularly impressed with their patience and willingness to go the extra mile when necessary. The administrative staff were also first class and replied very promptly whenever we contacted them with a query. They were also very accommodating when unexpected changes to my mother's care needs were required at short notice. We really could not have asked for more.

Having had two care agencies before, I was relieved to find Day to Day Care. The carers looked after my mum with care and compassion. Always on time, helping her shower and dress, then as she declined, calling out the district nurse, reporting problems to myself, feeding her and prompting her medication. Caring for her cat also. With the carers leaving notes on the app, I felt reassured Mum was safe and well. They looked after her coming in four times a day till the end with palliative care, and I am very thankful to the carers for everything. With them, we kept her home with her beloved cat where she wanted to be. I would recommend Day to Day in Orpington for looking after your loved ones and for peace of mind.

Being a carer is a commitment to the well being of those they are deemed responsible for. The profession – for it is that - necessitates a wide range of skills that vary from client to client, the changing needs that arise and the ability to instil confidence. My mother received the best care from her carers. Regular faces allowed her to chat happily with them as continuity was important. Kindness was always evident, the humour, the patience and the knowledge were exceptional. The creation of a care plan and the rota system were all part of this teamwork. As a daughter, I felt supported throughout. I can only offer my thanks to all those at Day to Day Care that looked after my mother. An amazing group of people.

Day to Day Care enables my very elderly mother to manage her personal care with the additional assistance she increasingly needed. She used their service more and more over about six years, and the carers who attended her were always efficient and helpful, and particular carers who attended her regularly over the past couple of years were very kind and caring and became her friends.

My mother has dementia and I know without the help and care from the staff team at Day to Day, she would not have been able to live independently in sheltered accommodation for this long. Mum usually has carers 3 times a day with an added lunch call on my day off. The carers all treat Mum with such kindness and respect. They put her at ease, especially with personal care. Mum says how lovely everyone is and is very grateful for the care they give her. Mum’s care plan is updated regularly as her needs increase. All tasks are carried out properly. I have found the agency app invaluable in keeping me updated when I am not there. The office tries hard to be flexible if a timed visit needs altering. The support and advice I have received from everyone in the office has been invaluable and has enabled me to continue caring for mum. To know that there is someone at the end of the phone when I have a problem is a great comfort plus there is advice and suggestions to give a solution.

An excellent care company who looked after my father in a very professional and caring manner. Always on time and assisted with all our needs, good communication and very friendly helpful office staff.

We have been looked after beautifully while my husband was alive, and now that good care is being continued while I am on my own. My personal care is completed with gentleness, kindness and discreteness. We all share good humour and laughter, but when I am in pain, great sympathy is shown. All carers are very careful concerning cleanliness and hygiene protocols.

Day to Day Care Ltd has provided excellent care for my elderly cousin for about 3 years. These needs have increased and changed greatly during 2021 and the personal carers and manager have responded very quickly to these changes and importantly provided great support to me at a difficult time. They have been very flexible and I know I can phone at any time which is a great comfort as I do not live locally. My relative’s personal carers have become an important part of her life during this incredibly difficult time and I have also come to rely on them. They have quite simply been incredible.

Day to Day have provided support to my elderly father for three years. The level of care has increased as he has become more frail and meets his needs completely. They are always on the end of a phone to discuss and update his care plan and the app is invaluable as I can see exactly how he is after each care visit. I highly recommend Day to Day for their professional, caring and friendly support to him and for my peace of mind that he is being well looked after. I don’t know what I would do without them.

The care my mother receives from Day to Day care is always very good. The carers are caring and friendly and the team are always flexible if extra help is needed. It is always possible to check mums care notes with the use of their app. All in all a very efficient and professional service.

My brother lived alone and as the years passed he required more frequent assistance. The family member who set up the services of Day to Day Care died two years ago, leaving me as the only living relative. Since I live in the USA, I visited my brother and the agency to determine his needs. I found every staff member to be extremely helpful, professional and caring. I stayed in touch with the agency via email and I knew from my brother’s phone calls that he was happy. It was the agency who notified me of his sudden death and I depended on them to assist me in negotiating the many agencies involved until I could return to the U.K. I recommend them without reservation.

If you have an elderly or vulnerable person, who needs special attention and that personal touch, I would have no hesitation in recommending this company.

I have been 100% satisfied with the service provided, the carers were really helpful and pleasant to my late mother. I will certainly recommend the company to friends.

I cannot fault this service, they have been amazing and taken all the pressure off of me in providing care for my father. They are on time, polite, professional and caring both to my father and myself. They also offer a companionship service. All of the carers are lovely and both me and my dad look forward to their visits. They are also careful with health and safety and professional boundaries that help keep the clients safe, like pointing out special services that are needed for foot care and physio etc so they are good in terms of referral where needed. The phone is answered at all times and record keeping is excellent with electronic tags being used to monitor visits and a care plan accessible online. I also think the rates are fair, they are transparent regarding fees, warning about when fees will be increased at bank holidays to help us manage our money.

From our first phone call to Day to Day Care we were impressed by their professional, but friendly attitude. We only needed half an hour care per day to have someone attend Mum to help with medication while we were on holiday, but we were very pleased with the service and Mum was completely happy with all of the carers that came. We will certainly use them again if needed.

My carers have all been very pleasant and helpful. They go above and beyond to see that all my needs are met. It is lovely to have a little chat.