Care Provided by Carlton Home Care
Contract Durations
- Ongoing / Long Term
Funding & Fees
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Good to Know
Owner
- Carlton Home Care Ltd
- Private Owned
Person in charge
- Christina Lamb (Manager)
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Carlton Home Care Reviews (1)
1.0
Carlton Home Care has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Carlton Home Care has 1 review.
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Overall Experience
Date Published
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Review from Stacy T (Daughter-in-law of Client) published on 2 September 2025 Submitted via Website•
Overall Experience
Absolutely disgusting! carers constantly refusing to go in because of aggitation of a man that is in late stages of dementia, asking what his background was like. He was the most gentle caring considerate man, not an aggressive bone in his body never even rasied his voice! Refuse to leave him food...
Absolutely disgusting! carers constantly refusing to go in because of aggitation of a man that is in late stages of dementia, asking what his background was like. He was the most gentle caring considerate man, not an aggressive bone in his body never even rasied his voice! Refuse to leave him food when hes agitated saying its force feeding but yet he is unable to make himself anything. Do a 4 min call when hes allocated 45 mins. Never help him clean up or get him milk if hes run out. His quirk in Dementia is saying No No No to absolutely anything, that doesn't mean his basic needs should be left unmet. As a family this is also brand new to us, this time last year he was perfectly fine and now this. They are meant to be supporting us to support him! I have footage from outside of the apartments he lives in (not our cctv its the buildings) or carers laughing at him! CQC will be involved first thing in the morning! And to top it off, the care company are not answering the phone!
↩Reply from Christina Hudson, Manager at Carlton Home Care
As a Care Provider, we are extremely saddened by the content of this review as we aim to provide the highest level of care to the people we support. There is always a wider picture to every situation and the information recorded on our systems clearly evidences the actions taken by our carers to...
As a Care Provider, we are extremely saddened by the content of this review as we aim to provide the highest level of care to the people we support. There is always a wider picture to every situation and the information recorded on our systems clearly evidences the actions taken by our carers to try and meet the care and support needs of this gentleman and the challenges that our carers faced when he was agitated. Our staff are trained in de-escalation techniques, as part of promoting person centred care, as it prioritises the carers understanding and responses to the gentleman's specific needs and communication styles to defuse certain situations. There were several conversations between the Office-based staff and the family regarding the care and support needs of the gentleman due to the challenges that the carers were facing when trying to meet his needs. It is unfortunate that the family didn't feel they could follow our Company's complaints procedure to resolve any issues.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 December 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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