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Carlton Home Care has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Carlton Home Care has 1 review.
Review from Stacy T (Daughter-in-law of Client) published on 2 September 2025
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Christina Hudson, Manager at Carlton Home Care
As a Care Provider, we are extremely saddened by the content of this review as we aim to provide the highest level of care to the people we support. There is always a wider picture to every situation and the information recorded on our systems clearly evidences the actions taken by our carers to try and meet the care and support needs of this gentleman and the challenges that our carers faced when he was agitated. Our staff are trained in de-escalation techniques, as part of promoting person centred care, as it prioritises the carers understanding and responses to the gentleman's specific needs and communication styles to defuse certain situations. There were several conversations between the Office-based staff and the family regarding the care and support needs of the gentleman due to the challenges that the carers were facing when trying to meet his needs. It is unfortunate that the family didn't feel they could follow our Company's complaints procedure to resolve any issues.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.0 (1.000) out of 10 for Carlton Home Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Carlton Home Care is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Carlton Home Care is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Dec 2019
Caring
Effective
Responsive
Safe
Well-led
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carlton Home Care to verify any information. View our terms and conditions. Carlton Home Care has an Basic Service - more info.
