What Type of Services does Carlton Home Care offer?

Carlton Home Care offers Home Care.

Carlton Home Care, 134 Leeds Road, Shipley, West Yorkshire BD18 1BX

Carlton Home Care

134 Leeds Road, Shipley BD18 1BX

1.0 1 Review

Review from Stacy T (Daughter-in-law of Client) published on 2 September 2025 Submitted via Website • Report

Overall Experience

Absolutely disgusting! carers constantly refusing to go in because of aggitation of a man that is in late stages of dementia, asking what his background was like. He was the most gentle caring considerate man, not an aggressive bone in his body never even rasied his voice! Refuse to leave him food when

hes agitated saying its force feeding but yet he is unable to make himself anything. Do a 4 min call when hes allocated 45 mins. Never help him clean up or get him milk if hes run out. His quirk in Dementia is saying No No No to absolutely anything, that doesn't mean his basic needs should be left unmet. As a family this is also brand new to us, this time last year he was perfectly fine and now this. They are meant to be supporting us to support him! I have footage from outside of the apartments he lives in (not our cctv its the buildings) or carers laughing at him! CQC will be involved first thing in the morning! And to top it off, the care company are not answering the phone!

Reply from Christina Hudson, Manager at Carlton Home Care

As a Care Provider, we are extremely saddened by the content of this review as we aim to provide the highest level of care to the people we support. There is always a wider picture to every situation and the information recorded on our systems clearly evidences the actions taken by our carers to try and meet the care and support needs of this gentleman and the challenges that our carers faced when he was agitated. Our staff are trained in de-escalation techniques, as part of promoting person centred care, as it prioritises the carers understanding and responses to the gentleman's specific needs and communication styles to defuse certain situations. There were several conversations between the Office-based staff and the family regarding the care and support needs of the gentleman due to the challenges that the carers were facing when trying to meet his needs. It is unfortunate that the family didn't feel they could follow our Company's complaints procedure to resolve any issues.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Carlton Home Care Reviews (1)

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Carlton Home Care is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Carlton Home Care is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Carlton Home Care is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.