Trinity Homecare - Somerset & Wiltshire
The Business Courtyard, Unit 4 Pyle Farm, Trudoxhill,
Frome
BA11 5DL
These prices are only a guideline, please contact Trinity Homecare - Somerset & Wiltshire to find out the exact price for your requirements.
Trinity Homecare - Somerset & Wiltshire has a Review Score of 9.9 (9.893) out of 10, based on 14 reviews in the last 2 years.
Over all time Trinity Homecare - Somerset & Wiltshire has 18 reviews.
5.0 out of 5
Upon meeting the care coordinator my apprehension began to reduce; the perfect balance between professionalism
As I said, I had had a bad experience with another agency, and so my guard was up; the other agency I had used sent someone into my parents who was clearly and utterly inept.
But after talking with the care coordinator, and being assured that all their employees have been trained in house, I began to finally relax with the knowledge that Dad was in good hands.
Our carer, was an absolute godsend; such a calming presence and such a lovely person, he really brought an aura of peacefulnes. He was kind, so helpful and obviously knew exactly what he was doing.
In short, words can't express how supportive and calming they both were.
I would recommend Trinity with absolute confidence to anyone.
Thank you so much for taking the time to share your experience. We are truly sorry to hear about the difficulties you had before finding us, but very glad that your journey led you to Trinity Homecare.It means a great deal to us to know that our care coordinator was able to put your mind at ease and that you felt reassured by the professionalism, empathy and in-house training of our team. We are especially pleased that your father's carer brought such a sense of calm, kindness and skill to your family's life. Providing that feeling of peace and trust is exactly what we strive for.Your words will be shared with the care coordinator and carer, who will be touched to know how much their support meant to you and your dad. Recommendations like yours are the highest compliment we can receive, and we are grateful for your confidence in us.The Trinity Homecare Team
5.0 out of 5
Thank you for taking the time to leave your feedback. We're delighted to hear that our support workers are successfully promoting your independence and dignity during your visiting care calls. Your kind words are greatly appreciated.
5.0 out of 5
Thank you for taking the time to share your feedback regarding the care we provide to your parents. Were very pleased to hear that everyone feels safe and well supported.
5.0 out of 5
Thank you for your feedback. We're very pleased to hear that communication with the office has been clear and responsive to all of your dads needs. Its also great to know that you've found our approach flexible, with the right level of support and consistency from our care workers.
5.0 out of 5
Thank you for your feedback. Its wonderful to hear how well the team is supporting you, and we truly appreciate your recommendation.
4.0 out of 5
Were so pleased to hear how well our support workers are engaging with your partner and effectively communicating despite the challenges of non-verbal communication. Its also great to know that the office teams flexibility has helped accommodate all social commitments.
5.0 out of 5
Thank you so much for your kind words. We were very privileged to be given the opportunity to support your Mother. We wish you and your Mother all the best for the future.
5.0 out of 5
Hello, thank you so much for your wonderful feedback. It's great to be able to pass positive comments back to the support workers who are visiting. We are so happy that you and your aunt are pleased with the service we are providing.
5.0 out of 5
Thank you so much. Your feedback is really important to us. I will pass on your comments to our team they will be over the moon. We really appreciate the time you have taken to fill out the review and we will continue to keep the service we provide to a high standard.
5.0 out of 5
Thank you for taking the time to leave us a review. We are delighted to hear that you are very happy with the care your mum is receiving from our team. Best Wishes, The Somerset & Wiltshire Branch team.
5.0 out of 5
Thank you for taking the time to write a review. We are very pleased to hear that you are happy with the care your mum received and that it supported you in enabling your mum to remain in her own home as per her wishes.
Best Wishes
The Somerset and Wiltshire Branch Team
5.0 out of 5
Thank you for taking the time to write a review. We are pleased that we could support you and your Mum through this difficult time and you are happy with the care your Mum has received.
Best wishes
Somerset & Wiltshire Branch Team
5.0 out of 5
Dear Simon,
Thank you for taking the time to write a review. We are delighted to hear that your father was happy with our care and enjoyed their visits. It is also good to hear that you had peace of mind and kept up-to-date with his care, this is something we feel is very important.
Thanks again, best wishes
The Somerset and Wiltshire Branch Team
5.0 out of 5
Dear Bill,
Thank you for taking the time to write a review. We are very glad to hear that we were able to support your Mum to remain at home for well over 10 years. We are sorry for your loss.
Best wishes,
The Somerset & Wiltshire Branch Team
5.0 out of 5
5.0 out of 5
5.0 out of 5
Castle Care have now been caring for Mother-in-Law for around four months, and it has made a huge difference to her. Now she is properly fed, she seems brighter and more like her old self, although we know she can only get worse. They have also been supportive to us, offering a path through the maze and making several helpful suggestions to make both her and our lives easier.
They are an excellent and committed agency, and I have no hesitation in recommending them.
5.0 out of 5
The Review Score of 9.9 (9.893) out of 10 for Trinity Homecare - Somerset & Wiltshire is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Trinity Homecare - Somerset & Wiltshire is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Angela has worked within the care industry for 8 years.
Before starting with Berkeley Home Health in September 2022, she worked within a residential care setting in Castle Cary as a lifestyle manager and senior supervisor.
Angela enjoys meeting new people and supporting them to establish their care requirements. Angela's knowledge within the sector is phenomenal and she is always looking for new ways to develop her skills.
Angela won the Regional Finals for Home Care Coordinator in 2023 for the Care Awards. This shows her ongoing commitment to the industry.
Jenna has been with Berkeley Home Health since April 2023, and her experience within the care sector has been a real asset to the team. Jenna says "I have over 10 years experience within the care industry. Starting as a domestic assistant in a care home, worked my way up to a care assistant. I have worked within a few different settings including adults with autism and challenging behaviour, to visiting care. I took a little break from care work in 2016, but when the pandemic hit, I just had to come back to it! I have worked with Berkeley now for just over a year and really enjoy every part of the job but the best bit is seeing the clients smile when I walk in their door.
Sophie has been working with Berkeley Home Health since April 2023, she is a really bubbly character and very popular with everyone she visits. Sophie says "Before this, I have never worked in care before. Berkeley welcomed me onto the team and has supported me grow into the carer I am with all of my training and constant support. I truly love my job and seeing all of our clients when I’m on shift.
Ulanda came over to Berkeley in July 2023, Ulanda already had 4 years of experience in domiciliary care at this point so we were happy to welcome her to the team. Ulanda Says "I started to care after being furloughed from McDonald’s and when my blacksmith course was cancelled during Covid in 2019. It’s not a career I thought I’d be in but now I enjoy it very much and have completed my NVQ 2 and 3 in health and social care".
April started with us in May 2023 and she has taken to it like a duck to water. April says;
"I've been doing care work for roughly a year now. I really value what we do, as we enable our clients to stay in their own homes and be as independent as possible. I enjoy visiting clients in their homes because you really get to know each client well while learning about them and their lives."
Joyce started with Berkeley Home Health in November 2022. Joyce enjoys going out to see her regular customers and provides a high standard of care to all of those she visits. Joyce says "I work in care because I view myself as having the love, kindness and passion for others. I found Berkeley on the Internet, and I was interested because their client's location was close to mine. I checked their reviews, and they are highly positive."
Pauline has been a Support Worker with Berkeley Home Health since May 2023. She has built some great relationships with her customers. Pauline has worked previously in residential care homes and has cared for family members when they have become unwell. Pauline saw the Berkeley job ad in the local paper so gave us a call, and we are so glad she did.
Donata started with Berkeley Home Health under the previous company by the name of Castle Care (before Trinity purchased the company) back in March 2020. Donata has seen many changes here (hopefully for the better). Donata is a very capable carer who picks up routines quickly, she is efficient and thorough.
Debs started with Berkeley Home Health in May 2023 and has brought many years of experience and knowledge within the care sector. Debs says " I've been working as a carer for 15 years. I love making a difference in someone's day. Even the smallest thing I do for a client can make a huge difference to their day."
Patience started with Berkeley Home Health in February 2024. Patience is primarily a waking/sleeping night carer so she covers 10 pm-7 am shifts in customers' homes to support them during the night. Patience came to us with experience in a residential care home setting and she was also a nursing assistant in a private hospital in Zimbabwe. Patience also covers day visits when needed to help out for which we are very grateful.
Jess has come to us with previous experience and knowledge within the care sector. She is a regular evening worker and also picks up visits during the day when she can. She is happy to help wherever she can and picks up routines and customer preferences very quickly.
Sue joined the branch in July 2024, after working for another care company. Feedback about Sue, she is an amazing cook, and her food is amazing.
Michelle recently joined in 2025 and is doing amazing. She has a real passion for working in care, and clients think she is awesome.
Lola joined us straight after finishing college and has brought some great knowledge. She joined in 2024 and is doing an amazing job.
Nicola joined us in 2024. She has taken to it like a duck to water, and has amazing knowledge of days out, knowing our large area like the back of her hand. Nicola is a very chatty and bubbly member of the team. She is always out in the Frome community doing different activities.
Amy has worked for the branch since 2016, starting when it was Castle Care, she then stayed for Berkeley Home Health and now for Trinity. She brings great knowledge and is very chatty with everyone she deals with.
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