The Business Courtyard, Unit 4 Pyle Farm, Trudoxhill, Frome BA11 5DL
Group : Berkeley Home Health Ltd
Person in charge: Abbie Davis (Registered Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 50
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Berkeley Home Health Somerset & Wiltshire: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 5 (maximum of 10) for Berkeley Home Health Somerset & Wiltshire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Berkeley Home Health Somerset & Wiltshire in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Berkeley Home Health Somerset & Wiltshire is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 0 Points relating to the number of positive Reviews for Berkeley Home Health Somerset & Wiltshire is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Berkeley Home Health Somerset & Wiltshire has a Review Score of 5 (5.000) from 4 Reviews
Review submitted from a Postal Card by Tracey W (Daughter of Client) on Thursday 12 May 2016. Relates to April 2016.
My father has a ½ hour visit to provide company and heat up a food meal. The carers always leave the kitchen area clean and tidy. Dad enjoys the company of the carers and looks forward to their visits. They are always on time and have never let him down. If they feel Dad needs me they always contact me and stayed with Dad until I arrive. We would recommend this company to anybody.
How likely would you be to recommend Berkeley Home Health Somerset & Wiltshire? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Website Submission by Martie H (Daughter-in-law of Client) on Friday 25 September 2015. Relates to September 2015.
what a pleasure to deal with carers who 'care'. Starting down the care route is a difficult balancing act but you curtainly get the balance right. From the office staff to the carers on the front line the care in delivered in a very professional caring way. Well done Wessex.
How likely would you be to recommend Berkeley Home Health Somerset & Wiltshire? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Website Submission by C K (Daughter-in-law of Client) on Friday 4 September 2015. Relates to August 2015.
My Mother-in-Law has mixed dementia and it recently became apparent she was no longer capable of caring for herself properly. Once Castle Care started, they have come in every lunch-time to give her a hot meal, and make her a sandwich for the evening. They also stay and chat with her over a cup of tea, and my Mother-in-Law regards them all as friends. They treat her with respect and courtesy, even when she has had the odd episodes to do with her illness, and they have met each crisis with commendable efficiency and compassion, contacting the doctor when required and keeping us fully informed of all problems or just progress updates.
Castle Care have now been caring for Mother-in-Law for around four months, and it has made a huge difference to her. Now she is properly fed, she seems brighter and more like her old self, although we know she can only get worse. They have also been supportive to us, offering a path through the maze and making several helpful suggestions to make both her and our lives easier.
They are an excellent and committed agency, and I have no hesitation in recommending them.
How likely would you be to recommend Berkeley Home Health Somerset & Wiltshire? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Website Submission by Evelyn A (Daughter of Client) on Tuesday 28 July 2015. Relates to May 2015.
My father was very unsure about having carers but they are very friendly nothing is to much trouble. Always on time. All the carers were of the same high standard.we were able to go on holiday and have peace of mind. When we came back dad was very happy.
How likely would you be to recommend Berkeley Home Health Somerset & Wiltshire? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
April 2016
Recipient: Berkeley Home Health Somerset & Wiltshire
Date: Friday 01 Apr 2016
February 2015
Recipient: Berkeley Home Health Somerset & Wiltshire
Date: Sunday 01 Feb 2015
December 2011
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Berkeley Home Health Somerset & Wiltshire to verify any information. Our terms and conditions can be viewed here. Berkeley Home Health Somerset & Wiltshire has a Basic Service – more info.